Standard Room, 2 Queen Beds | Individually decorated, blackout drapes, free WiFi, bed sheets
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Reviews of Sugarloaf Mt Motel

2 out of 5
Sugarloaf Mt Motel
62980 N Hwy 97, Bend, OR

Reviews

8.2

Very Good

Rating 10 - Excellent. 418 out of 1003 reviews" "
Rating 8 - Good. 354 out of 1003 reviews" "
Rating 6 - Okay. 125 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
w
Stayed 1 night in May 2024

10/10 Excellent

paul, Valrico

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. A little dated but clean and the staff was wonderful.
Stayed 1 night in May 2024
Response from Sugarloaf Mt Motel on May 8, 2024
Thank you so much for your review! We are glad to hear your stay was good and our staff was friendly! We hope to have you as our guest again in the future!

10/10 Excellent

Danielle

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Sugarloaf Mt Motel on May 8, 2024
Thank you for your review, we hope to see you again soon!

8/10 Good

Barbara

Business traveler, Traveled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness
I wish the condition of the rooms and the outside areas were as fantastic as the staff. Piles and piles and piles of dog poop everywhere. There is a designated "Dog Area" with an empty poop bag station. It was awful, I could not take my dog in there without stepping in some other dogs poop. Same in all other common areas, on top of bushes, in the rocks, on the curb... Yuck, not a poop bag in sight. I used my own but it looked like no one else had in months! I was in a "Dog friendly" room, so had modified my expectations. But not as much as I should have. I wiped up some spilled water and the paper towel came back black. Tsk Tsk Tsk
Stayed 2 nights in Apr 2024
Response from Sugarloaf Mt Motel on Apr 30, 2024
We are very sorry you had to see that on our property! Thank you for bringing all of this to our attention so we can correct these issues! We are glad our staff was friendly and fantastic and we hope to have you again as our guest!

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the experience checking in. The gentleman at the front desk was phenomenally courteous professional and the facility was clean. It was accommodating and it smelt good. It looked clean, encouraged, pointing out all the amenities you know from the breakfast starting at 6:00 to coffee and cocoa and tea 24/7. You know provided me with a downstairs room which is always my preference being I'm working out of town just overall. I would give this a 20-star rating if it was possible. Great place to be and I will be telling everybody in the company. This is if we got to stay in town. This is where we're going to stay. I drove 15 mi to just see if it was better in the last place and it was a hundred times better. I'm so pleased
Stayed 1 night in Apr 2024
Response from Sugarloaf Mt Motel on Apr 26, 2024
We are thrilled to hear about your experience here! Thank you for your kind-hearted review, we strive to make things as welcoming and accommodating as possible for our guests, we hope to have you as our guest in the future, and it was our pleasure to have you stay with us!

10/10 Excellent

Bill, Elko

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice and quiet! Breakfast could be better
Stayed 1 night in Apr 2024
Response from Sugarloaf Mt Motel on Apr 26, 2024
Thank you for your review, we are glad you enjoyed your stay and we appreciate your feedback! We hope to see you again in the future!

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant and accommodating. I like to sleep on moderately firm bed and after many nights at a different motel on an extremely soft bed, I finally found a comfortable bed. Thanks Sugarloaf mt Motel
Stayed 1 night in Apr 2024
Response from Sugarloaf Mt Motel on Apr 26, 2024
We are very pleased to hear that you had a great stay! We are happy that our beds were comfortable fore you, and that our staff was accommodating! We look forward to having you stay with us again in the future!

10/10 Excellent

Bill, Elko

Stayed 2 nights in Apr 2024
Response from Sugarloaf Mt Motel on May 12, 2024
Thank you for your review! we hope to see you again soon!

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I just stayed one night. I would stay again.
Stayed 1 night in Apr 2024
Response from Sugarloaf Mt Motel on Apr 17, 2024
Thank you so much for your review! We are glad you enjoyed your stay here with us, and we hope to see you again in the future!

8/10 Good

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there
Stayed 1 night in Apr 2024
Response from Sugarloaf Mt Motel on Apr 3, 2024
Thank you for your positive review, we were glad to have you as our guest and look forward to having you again in the future!

10/10 Excellent

David, San Francisco

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were exceptional! It was affordable and the owners care about their property. Would definitely stay again!
Stayed 1 night in Mar 2024
Response from Sugarloaf Mt Motel on Apr 4, 2024
Thank you for your positive review! We strive to keep everything on our property nice and clean and well maintained! We are very happy you enjoyed your stay, and we look forward to having you as our guest in the future!!!

6/10 Okay

Alicia, Virginia Beach

Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was very disappointed that my room's heater didnt work.
Stayed 1 night in Mar 2024
Response from Sugarloaf Mt Motel on Apr 3, 2024
We are very sorry that you had this issue. We can assure our staff has fixed this problem and checked our other rooms as well to make sure they're up to par. We appreciate you voicing this concern and giving us the chance to improve! We hope to see you again in the future so we can give you a better experience!

10/10 Excellent

Lawrence

All staff people were friendly and helpful, especially Jason. Guests were friendly too. Hotel is fairly new with granite counter tops and nice furniture. Showers were nice and attractive, with good showerheads. Woodwork around front desk, office, and breakfast room were attractive. Breakfast was adequate. 24 hr coffee and tea were welcoming. Some keycard readers have batteries with depleted charge and need checked.
Stayed 1 night in Mar 2024
Response from Sugarloaf Mt. Motel on Mar 26, 2024
Thank You for your stay at The Sugarloaf Mt. Motel. We hope you stay with us again.

10/10 Excellent

Edna Unsay

Stayed 1 night in Mar 2024
Response from Sugarloaf Mt. Motel on Apr 12, 2024
Thank you for staying at The Sugarloaf Mt. Motel.We hope you stay with us again.Have a Nice Day.

10/10 Excellent

Brent

Traveled with family
The person who checked us in was helpful and upgraded our room. The rooms were clean and comfortable.
Stayed 1 night in Mar 2024
Response from Sugarloaf Mt. Motel on Mar 26, 2024
Thank You for your stay at The Sugarloaf Mt. Motel. We hope you stay with us again.

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Sugarloaf Mt Motel on Apr 10, 2024
Thank you for your review, we hope to see you again!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
No closet or clothes hooks in room. Need place for coats
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Traveled with partner, Traveled with pets
Liked: Amenities
Good place to stop when traveling with dogs.
Stayed 1 night in Dec 2023

6/10 Okay

Edna Unsay

Stayed 1 night in Dec 2023
Response from Sugarloaf Mt. Motel on Mar 26, 2024
Thank You for your stay at The Sugarloaf Mt. Motel. We hope you stay with us again.

8/10 Good

John

Traveled with partner
Liked: Property conditions & facilities
The staff was quite friendly and helpful.
Stayed 1 night in Nov 2023
Response from Sugarloaf Mt. Motel on Mar 26, 2024
Thank You for your stay at The Sugarloaf Mt. Motel. We hope you stay with us again.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Oct 26, 2023
Thank you for staying with us. We're glad you had a nice stay with u. We hope to see you again!

8/10 Good

Joseph

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was supposed to have a queen bed and it had a full instead. Clerk acknowledged all the beds are full.
Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Oct 15, 2023
Thank you for staying with us!

8/10 Good

Laura, Healdsburg

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our last night of a two-week road trip. The desk clerks for morning and evening were very friendly. Our room was clean and we had a comfortable night. We had our two dogs with us. WE would stay again.
Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Oct 15, 2023
We are so glad you had a nice stay with us! We hope to see you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. My room was newly remodeled, clean, and comfortable. Very quiet when i was there. Staff were very friendly. Would stay again.
Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Oct 15, 2023
Thank you for staying with us. We are so happy you had a nice stay with us! We hope to see you again!

10/10 Excellent

LeAnn

Stayed 1 night in Oct 2023
Response from Sugarloaf Mt. Motel on Nov 3, 2023
Thank you for your stay! We hope to see you again.

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property has is very cleaned and nice. The staff was great/very welcoming. we will definitely return
Stayed 1 night in Oct 2023
Response from chris on Oct 3, 2023
thank you so much for this compliment

10/10 Excellent

Kim

Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Oct 15, 2023
Thank you for staying with us! We hope to see you again!

8/10 Good

Randy

Traveled with partner
Liked: Amenities
The tv in room had only limited stations. Bathroom had new tile but the rest of the room could have used updating/ refreshing. Up front staff really nice and welcoming. Breakfast room good but coffee not so good and rest of breakfast so so!
Stayed 2 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 20, 2023
Thank You for your stay with us here at The Sugarloaf Mt. Motel. We will be addressing the issues. Thank You.Have a Nice Day!

6/10 Okay

Janice

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Ho hum
Needs updating and noisy air system. Thin walls and ceilings. Like the fact that you could cancel reservation. Really nice gals at the front desk. No cleaning between days there. Breakfast was pretty good considering all the other negatives.
Stayed 2 nights in Sep 2023
Response from Sugarloaf MT. Motel on Sep 17, 2023
Thank You for your response. We hope to see you again!

6/10 Okay

Verified traveler

Business traveler
Stayed 3 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

10/10 Excellent

Tamara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at Sugarloaf when traveling across Oregon
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

8/10 Good

Jonathan

Traveled with family
Liked: Staff & service
Ok i liked it
I liked this hotel. It wasn't super clean or comfortable but for a couple of nights it was just fine.
Stayed 2 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

10/10 Excellent

Courtney

Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is large, very easy to find with plenty of parking.
Stayed 1 night in Aug 2023
Response from Sugarloaf Mt. Motel on Sep 17, 2023
Thank You for your response. We hope to see you again!

10/10 Excellent

Sharron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were very helpful and friendly
Stayed 2 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 17, 2023
Thank You for your response. We hope to see you again!

6/10 Okay

Kim

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 14, 2023
Thank You for your stay here at The Sugarloaf Mt. Motel . We hope to see you again!

10/10 Excellent

Katherine

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Motel has been upgraded.
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 17, 2023
Thank You for your response. We hope to see you again!

10/10 Excellent

Suk Yee, Fremont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room clean.
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 20, 2023
Thank You for staying with us, We hope you stay with us again! Have a Nice Day!

4/10 Poor

Scott

Liked: Staff & service
Sink would not hardly drain, refrigerator was so loud I had to unplug it, broken leg on couch
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 17, 2023
I am sorry that you did not experience a nice stay with us here at The Sugarloaf Mt. Motel. We are seeing the issues and at this time we do not have a Maintenance Man so we apologize about your room issues. I wished that perhaps you've would notified front desk and we would've happily up graded you to a different room.

10/10 Excellent

Charles

Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 30, 2023
Thank you for your review! We hope to see you again.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Motel and Great Breakfast
Nice motel with friendly staff. Room was very clean and self serve breakfast choices were amazing! Beds are a little firm, but mattress and bedding were in like new condition. Overall stay was good and price was affordable. We would stay again.
Stayed 1 night in Aug 2023
Response from Courtney on Sep 7, 2023
Thank you so much for a glowing review! We are overjoyed to hear you had a great stay with us! We hope to see you soon for your next visit!

10/10 Excellent

teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, clean and comfortable
Stayed 1 night in Aug 2023
Response from Courtney on Sep 7, 2023
Thank you so much! We are glad you enjoyed your stay here with us and hope your next visit is just as great!

4/10 Poor

Rachel

Traveled with family
Disliked: Cleanliness, room comfort
Do not recommend
From the outside the property looks nice and well taken care of. However the cleanliness of the room was really lacking. When we arrived there was a used washcloth hanging on our shower rod which didn’t give me much hope. It was late so we shrugged it off and went to bed. The next day I hung the “please make up our room” sign on the door. Not because I need anyone to make my bed, but we really needed new towels. We returned to the room late to find no one had serviced our room and I had to go to the front desk and get towels myself. The desk staff were nice, the property was attractive and they had a well manicured yard with waste bags for the dogs however the beds were terrible the pillows were tiny and flat the rooms were dirty and the breakfast was terrible. Definitely will never stay there again.
Stayed 2 nights in Sep 2023
Response from Sugarloaf Mt. Motel on Sep 4, 2023
Im Sorry that you had a bad stay with us. Upon check in time staff was supposed to inform you that we are NOT offering "Stay Over Service" at this time due to under staffed. And inform guest that you would need to come to the Front Desk for any type of service including Clean Towels. Thank You and have a nice day!

8/10 Good

Joanne

Traveled with pets, Traveled with family
Liked: Property conditions & facilities
Pleasant staff and dog friendly
Stayed 1 night in Sep 2023
Response from Sugarloaf Mt. Motel on Oct 27, 2023
Thank you for staying with us. We're so glad you had a nice stay with us! We hope to see you again.

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtney on Sep 4, 2023
Thank you so much! We are glad to hear you had a great stay with us! Come back soon!

10/10 Excellent

Randy, Longmont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Front desk clerk was friendly and helpful during check-in.
Stayed 1 night in Sep 2023
Response from Courtney on Sep 2, 2023
Thank you so much! We are so glad you enjoy your stay with us! Come back soon!

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this motel! Clean, convenient and near several shops and restaurants. Noisy due to some construction at the gas station in front and neighbors. But it wasn’t horrible. They had little things that make a difference: toothpaste, loads of storage, fridge, clean white towels and parking right in front of our room. Also the nice young lady who checked us in explained everything about the room and hotel to us on checkin. Negatives for me: bed was super hard & breakfast wasn’t great (biscuits were hard, egg slices were dry and flat).
Stayed 1 night in Aug 2023
Response from Courtney on Aug 26, 2023
We are overjoyed to hear you had a great stay with us! Thank you so much for the positive review! We hope to have you stay with us again in the future! Have a wonderful day!

8/10 Good

Nicholas

Traveled with group, Business traveler
Liked: Amenities
Pool was not in service
Stayed 1 night in Aug 2023
Response from Courtney on Aug 26, 2023
Thank you for the review, we are sorry to hear the pool was not available. We are working hard to make it safe and available for guests! We hope your next stay with us will be more relaxing!

10/10 Excellent

Dennis B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, affordable
Stayed 1 night in Aug 2023
Response from Courtney on Aug 24, 2023
We are so glad to hear you had a pleasant stay with us! Thank you for the amazing review! We hope to see you again soon! Have a wonderful day!

10/10 Excellent

Faith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night this past weekend, staff was friendly and room was very clean and cozy! Pool was nice as well. Only downside: the breakfast gave my partner and I an upset stomach and eggs were cold. Still, we enjoyed our stay!
Stayed 1 night in Aug 2023
Response from Courtney on Aug 24, 2023
We apologize that breakfast was not satisfactory, we are working diligently to fix these issues and hope that your next stay with us will be more pleasant! Thank you for the wonderful review! Have a great day!