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Reviews of Staybridge Suites Benton Harbor - St. Joseph, an IHG Hotel

3 out of 5
Staybridge Suites Benton Harbor - St. Joseph, an IHG Hotel
1275 Cinema Way, Benton Harbor, MI

Reviews

8.2

Very Good

Rating 10 - Excellent. 209 out of 404 reviews" "
Rating 8 - Good. 93 out of 404 reviews" "
Rating 6 - Okay. 50 out of 404 reviews" "
Rating 4 - Poor. 29 out of 404 reviews" "
Rating 2 - Terrible. 23 out of 404 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Detra N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked my room cleaned daily and fresh towels without me asking
Stayed 3 nights in Mar 2024

8/10 Good

Lizbeth

Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had so much space To stretch out with our dog. Clean and the beds were super soft. We like that we could watch TV in a different room. Breakfast was good. The only thing we didn’t like was walking through 4 smoking people, I think a couple were employees to get in the room.
Stayed 1 night in Mar 2024

6/10 Okay

Sheleah

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Squeaky bed really annoyed me, we needed a good nights sleep for a funeral the next morning. During check out the associate didn’t even ask how the stay was average as for customer service. . I asked the associate what the cost of room was and for a receipt and she wouldn’t tell me the total but said she could see it. She stated I’ll get receipt from whoever I booked with. Check in associate was very polite. As for breakfast the associate was very kind and stated they were out of food items which sucked but we ate the little bit that was there.
Stayed 1 night in Mar 2024

10/10 Excellent

Carina

Stayed 1 night in Oct 2023

8/10 Good

Mina Joy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the breakfast. I was a bit disappointed when most of the food containers were emptied and was not refilled.
Stayed 2 nights in Mar 2024

10/10 Excellent

KIM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel for families to get together and make memories. The pool was open but water and pool room pretty chilly. Very nice staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Sun Kwon, Troy

Stayed 2 nights in Aug 2023

2/10 Terrible

Silvia

Traveled with family
Disliked: Staff & service, room comfort
Check is was terrible and computer system wasn’t working. Then was called after 11:30 to 12:30 am in middle of night to go down and put my credit card on for $100 hold. After being a sleep for a few hours. Was very upsetting. Because the room phone was working and they couldn’t hear when I was talking! Just wanted a go night sleep before heading back home.
Stayed 1 night in Nov 2023

8/10 Good

Gregory

Stayed 1 night in Oct 2023

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Sep 2023

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit skeptical when I booked this hotel based on the past reviews, but we had a great stay. Our room was clean as you would expect, plenty of towels and sheets for the pull out bed. Breakfast was served in the morning, nothing fancy but it did the job. The only complaint I have is about the garbage cans outside the front of the hotel - they were overflowing and the trash needed to be taken out. Hotel seemed to be understaffed but overall stay was good. Would definitely stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
The professionalism of the staff was top notch, and the cleanliness of the room as well as the rest of the hotel
Stayed 1 night in Sep 2023

10/10 Excellent

austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, friendly staff, breakfast was great
Stayed 2 nights in Sep 2023

10/10 Excellent

Edna M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023

2/10 Terrible

Beatriz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel room stinks of dog terribly, it's nothing against animals, just the cleaning is terrible and everything smells of dog urine. Also, the air conditioning blew all night as if it were a hair dryer.
Stayed 1 night in Aug 2023

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Deborah

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Leslie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Paul

Disliked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Was fine.
Stayed 2 nights in Jul 2023

6/10 Okay

Ernest

Liked: Cleanliness, property conditions & facilities, room comfort
Clean but Plain
Clean but plain. Obviously designed for low maintenance and minimal labor cost. No restaurant or bar. A place to sleep with no experience to be had in the hotel itself.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, coffee, and full kitchen in the room. Very clean and comfortable. Pool and outdoor lounge area was a lot of fun!
Stayed 2 nights in Jul 2023

10/10 Excellent

Maricruz

Stayed 1 night in Jun 2023

8/10 Good

Lisa

Stayed 2 nights in Jun 2023

10/10 Excellent

Jazmond

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Room was clean Hotel is quite Showers were amazing Continental breakfast was a plus.
Stayed 1 night in Jun 2023

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They really need to work on getting your deposit back you have to wait too long to get a deposit unacceptable
Stayed 1 night in May 2023

4/10 Poor

Eric

You have to wait extremely too long to get your deposit back
Stayed 1 night in May 2023

6/10 Okay

Terry

Stayed 3 nights in May 2023

8/10 Good

Lizzete

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’m not given great because tv on living room didn’t work & it wasn’t hand soap at the bathroom, other than that front desk was great & I like to book it in Staybridge.
Stayed 1 night in May 2023

10/10 Excellent

Hadeer

Stayed 1 night in May 2023

8/10 Good

Stephanie

Stayed 1 night in Apr 2023

6/10 Okay

MATTHEW

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The people were nice, but the room had a kitchen and it smelled like someone had been microwaving fish. Also, the continental breakfast was pretty limited and what they had wasn’t great. Good location for visiting St Joes
Stayed 1 night in Mar 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at StayBridge
Front desk staff were amazing. Even with a fire alarm going. room was excellent.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Liked: Room comfort
Not bad but not pleasing
We like the Staybridge Hotels so we’re excited to see one convenient to our trip. This one is right off the highway, located in the middle of many other hotels and restaurants. It seems to be showing its age. The check-in staff was not particularly friendly and they fire alarm box in the lobby was going off our entire stay (check-in clerk dismissed it as unimportant). The room was comfortable but not as clean/maintained as other Staybridge locations we’ve stayed at. Breakfast was a typical no-frills experience.
Stayed 1 night in Mar 2023

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management & staff is ALWAYS A1, and treats me very well. I love going to this hotel. It’s the only place I stay when in Benton Harbor!
Stayed 1 night in Feb 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay getaway
We had an absolutely wonderful stay. From our initial check in every staff member we met was wonderful, friendly and helpful. The maintenance staff came right away when we were having issues with the tv in our room. There wasn't a single staff member that wasn't just great to meet. Our room was clean, nice, quiet and we lacked for nothing. We will absolutely stay here again in the future.
Stayed 2 nights in Jan 2023

10/10 Excellent

zipora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. We have stayed here b4
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A favorite hotel for our sons and families at the holidays. Large, clean room, nice staff. But the pool was closed for remodeling…at the holiday…bummer for all of the grandkids. Not much to do without a pool. But comfy stay so everyone can be together.
Stayed 1 night in Dec 2022

2/10 Terrible

Velma

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room checked in discovered two huge bags of medication freezer full of filth frozen items The second room also disgusting filthy and dirty the third room it was acceptable they was gonna compensate me for the inconvenience in time to take us a check in for for one room to another room try to find some suitable to stay for the night
Stayed 2 nights in Oct 2022

8/10 Good

Kathleen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We did not have any toilet paper in our room and discovered this at an inopportune time. The shower gels/supplies were empty but there was a partial bottle of shower gel in the shower ledge. The top shower bar grip was loose and would have been disastrous if someone fell and grabbed this as it would have pulled from the wall. It took us 1 day to realize our room's air conditioning was on 60! No wonder we were cold! There was no coffee in our room but we did have tea bags. When we first went to our room the door was ajar and this is very disorienting! Was someone in there? That is a first..walking into a room where the door was open.This was a Fall Break family getaway. My daughter's room had a pink bottle full of cleaning fluid left in the bathroom and she has toddlers! The pool was not functioning and this was such a disappointment! We would have liked to know this before we left for this place. We did sleep well once we got our temperature adjusted as our room was dark and quiet. The hot breakfast was very good and plentiful!
Stayed 2 nights in Oct 2022

10/10 Excellent

tyrone, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the room with nice addition of the soap, shampoo/conditioner dispensers. The fire pit, nice end to wine tasting wknd.
Stayed 1 night in Oct 2022

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Marta M

Disliked: Cleanliness, property conditions & facilities
They need to do better.
Rooms desperately need to be properly cleaned… we were changed three times from rooms. There is mildew present in the air vents and the showers have mildew and rust. Coffee pot had old coffee. Nice that they have free washer and dryers, but the washers have mildew also.
Stayed 14 nights in Sep 2022

10/10 Excellent

Michael

Stayed 2 nights in Sep 2022

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Nice stay. Extremely late arrival due to airline delays. Hotel allowed us late check out to catch up on sleep. Lovely rooms. Good service.
Stayed 1 night in Sep 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property and the initial price was reasonable. However when I tried to add one day to my stay the asking price was too high so I booked that day at another hotel.
Stayed 2 nights in Sep 2022