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Reviews of Staybridge Suites Bentonville-Rogers, an IHG Hotel

3 out of 5
Staybridge Suites Bentonville-Rogers, an IHG Hotel
1801 S 52nd Street, Rogers, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 434 reviews" "
Rating 8 - Good. 91 out of 434 reviews" "
Rating 6 - Okay. 39 out of 434 reviews" "
Rating 4 - Poor. 15 out of 434 reviews" "
Rating 2 - Terrible. 17 out of 434 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia Monzell

Stayed 2 nights in Apr 2024

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024

6/10 Okay

Jessica Cecilia

Traveled with partner
Management need to replace the "raggedy" bath towels. I was most disappointed to see that the bath towels were torn at the edges and simply worn. I complained to the front desk person and we received better looking towels....but this should never have happened. Please fix this, Staybridge Suites! This is not becoming of a $140/night hotel!
Stayed 5 nights in Mar 2024

10/10 Excellent

Vassana, Salina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly fast check in.
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Kristin

Stayed 1 night in Jan 2024

10/10 Excellent

mary, saint paul

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, friendly and helpful staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Our stay there was very comfortable. Spacious. Pretty . Everything we needed was there. Breakfast the next morning was delicious.
Stayed 1 night in Dec 2023

8/10 Good

jason

Liked: Cleanliness, property conditions & facilities
Good stay for what we needed.
Stayed 1 night in Dec 2023

10/10 Excellent

Vassana, Salina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in. Staff polite.
Stayed 1 night in Dec 2023

8/10 Good

Tomaso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Kenny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

kevin

Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023

4/10 Poor

Amy

Disliked: Staff & service
The room and hotel itself was fine. The staff was ok, but aside from my charge through hotel.com I was charged 4 more times from the hotel. I know 1 of the charges were for incidentals, but the other 3 were for 2 nights stay. I only stayed 1 night. The guy at the front desk refunded the one he messed up. Then I got up the next morning to another charge. The girl at the desk said she couldn’t fix it. I’m extremely aggravated that almost $400 of my travel money is tied up because if their mess up and no one was willing to fix it.
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and easy access to the interstate. On the other hand, however, my room faced the interstate and i heard the road noise well into the night. But this place was impeccably clean and had a great staff.
Stayed 7 nights in Oct 2023

4/10 Poor

Marcie

Business traveler, Traveled with family
Disliked: Staff & service
For the price I expected a bit more.Reserved online for a handicap assessable room but told at check in not available. They did however provide a shower stool for my Mother. As far as the room goes there are numerous negatives. The kitchenette and sitting area were spacious enough but the bedroom with two double beds was cramped. There is only a foot between the end of one bed to access the bathroom. Other negatives are very little vanity space, no drawers in the bedroom to store clothing, no luggage rack to even put a suitcase on but a small dresser in the kitchen! There is no vent in bathroom for exhaust. Concerning cleanliness there was a dirty washcloth in the shower so that couldn't have been cleaned well and there was dust on surfaces in the bedroom. One of the bedroom door handles was missing. The beds were comfortable but too high. I am 5'5" and I had to climb up into the bed. The pillows however were wonderful and included firm and soft choices. Other notables are there was no ice machine anywhere that I could find and no one was ever at the front desk to even ask. There is a nice patio at the back of the hotel but it is next to the interstate and makes it difficult to even have a conversation due to the noise, which I would add I could hear from my room also. One final note, the sprinklers in the front are not positioned correctly as they spray the sidewalk and the cars parked in the handicap section. Far too many negatives to consider staying here again.
Stayed 5 nights in Oct 2023

8/10 Good

Dana M.

Stayed 1 night in Oct 2023

10/10 Excellent

Nicholas

Stayed 3 nights in Oct 2023

10/10 Excellent

Cobie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable
Excellent stay! Spacious rooms, with a comfortable sitting area. It was nice to have a full sized fridge. The beds were very comfortable. It was clean.
Stayed 3 nights in Oct 2023

10/10 Excellent

Cobie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms with friendly staff.
Spacious 2 room suite, with a nice gathering area and full kitchen. We made use of all of the space. The hotel staff were friendly and helpful. I woild recommend this establishment to family and friends
Stayed 2 nights in Oct 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great great hotel
This is the hotel we keep coming back. The hotel has friendly staff , always is clean and the breakfast is so good
Stayed 1 night in Oct 2023

6/10 Okay

Terry

Stayed 1 night in Sep 2023

6/10 Okay

STUART

Traveled with group
Disliked: Amenities
I have stayed in a lot of Staybridge Suites but this is the first to disappoint . Rooms are lovely and can’t fault . However I was looking forward to the breakfast On this occasion the juice machines were not working , no milk for the cereal , no oats which are my favourite . Poor show all round and to top it off there were workmen drilling some of the worktops . I would have thought they would have waited until guests had finished . A nice touch is when a lot of the staff congregate at the front door smoking So disappointing that standards have slipped
Stayed 1 night in Sep 2023

2/10 Terrible

Dana

Stayed 2 nights in Sep 2023

10/10 Excellent

Erik

Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As described very quiet and comfortable stay. Staff was very polite had everything ready for us when we arrived.
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
While they are still in the middle of renovations and things like cabinet doors for the kitchenette are missing, everything is new and is lovely already. The hotel is very quiet and comfortable.
Stayed 1 night in Aug 2023

2/10 Terrible

Jeff

Business traveler
Disliked: Staff & service
Stayed 3 nights in Aug 2023

6/10 Okay

Becky

Traveled with group
Liked: Cleanliness
Bad timing=bad stay. Tks for nothing
This hotel was re-modeling while we were there! Dust, no/little desk service. Breakfast was next door, not at the hotel. The second night, there was a fake fire alarm. We expect more of the Staybridge, and more of this app. Really upset, this was a trip with my friends and it wasn’t anywhere near ‘standard,’ let alone real nice.
Stayed 2 nights in Jul 2023

8/10 Good

Wendy

Stayed 1 night in Jun 2023

6/10 Okay

Linda Allen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn't like the fact that the door lock had to be fixed twice and I had to get it rekeyed. I didn't like the fact they charged me $25.00 ahead for items that I didn't use and they were supposed to reimburse me two days after my stay and I have not gotten credited for it yet. Construction workers set the fire alarm off numerous times and it was extremely loud and no one bothered to tell us what was going on until you called the front desk.
Stayed 14 nights in May 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

M CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Diana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware - they will just move you to another hotel
Beware - booked a reservation here many months ago and on my way driving to check in - received a phone call that they were overbooked and moved me to another hotel. I had a 2 bedroom suite and they booked me in a queen studio at the other hotel so had to get 2 non-connecting rooms for my families trip. No consideration, no assistance , no nothing from Staybridge. And the hotel they sent me to was not that nice. . I have left a voicemail with the manager and have not received a call back yet. This is unacceptable!
Stayed 1 night in Apr 2023

8/10 Good

Jan

Traveled with group
Liked: Cleanliness
Disliked: Amenities
wide open parking lot, very well lit vehicles felt more secure.
Stayed 1 night in Apr 2023

4/10 Poor

Stephanie

Stayed 1 night in Apr 2023

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Spacious room and good breakfast. The hotel is under a remodel with lots of construction (at all hours of the night). The room we stayed in had plumbing that was leaking and black mold.
Stayed 5 nights in Mar 2023

2/10 Terrible

MARY

2/10 Terrible

Tim

Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was moldy. Room was on the outside wall next to the air units. Couldn’t sleep as they were on and off all night. Front desk wouldn’t help. Just said sorry. There were plenty of rooms available but they wouldn’t switch me. Staff member wasn’t around both times I came to the front desk. Saw him playing on his phone most of the time. Horrible part of my Christmas weekend.

10/10 Excellent

Tabbatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Tabbatha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry facility

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay. The room was very spacious and the front desk people were very helpful. My only complaint was -- The lady running the breakfast was walking around with her cell phone playing very loud music.

10/10 Excellent

Elise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The suites are nicely laid out and comfortable, and the price is very affordable. It's so nice to have a full kitchen to be able to prepare meals, although breakfast is included. The staff were extremely helpful and friendly. When I discovered that an area of the carpet in the bedroom was wet and moldy, they immediately moved me to another room, no questions asked. I would definitely stay here again.

10/10 Excellent

Holly

Stayed 1 night in Nov 2022

6/10 Okay

FRANCISCA

Traveled with family
Disliked: Amenities, property conditions & facilities
Sofa bed springy still in pain door would not lock No Netflix Sofa couch uncomfortable
Stayed 1 night in Nov 2022

8/10 Good

Casie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LSU Trip
The stay was great
Stayed 1 night in Nov 2022

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, room comfort
Furniture and lamps in poor condition
Stayed 1 night in Nov 2022

10/10 Excellent

Ben

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propty is old for the price.
Stayed 1 night in Oct 2022