Thank you for bringing your recent experience to our attention and we deeply regret that your recent visit did not meet your expectations. We take matters of customer service very seriously, and we are concerned to hear about the behavior of the staff member you encountered.We would greatly appreciate any additional details you can provide about your interaction, as this will help us to investigate the matter further and take appropriate action. Our goal is to ensure that all guests feel welcome and respected during their time with us. Feel free to reach out to the hotel directly to discuss further.

Upon receiving your complaint, our team immediately conducted a thorough inspection of the room you occupied. We understand the severity of these issues and want to assure you that they do not align with our commitment to providing a clean and comfortable environment for our guests.Rest assured, we have taken immediate action to address these concerns. Additionally, we are conducting a full review of our procedures to ensure that such issues are identified and addressed promptly in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience.

We sincerely regret to hear that your recent stay at our hotel did not meet your expectations, and we apologize for any inconvenience you may have experienced. Guest satisfaction is of the utmost importance to us, and we take feedback seriously. We are committed to continuous improvement and appreciate your insights as they help us identify areas for improvement. Rest assured, we are addressing the concerns you've raised to ensure a more positive experience for future guests. We understand the importance of your comfort, and we genuinely hope you will consider giving us another opportunity to exceed your expectations should your travels bring you back our way. Thank you for sharing your feedback, and we look forward to the possibility of hosting you again in the future.