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Hotel is close to the airport. Staff were very helpfull. Room was convinience and had kettle and microwave oven in it. Breakfast was fantastic with lots of options of cold and warm food.
Ieva
Stayed 1 night in Aug 2023
Response from Team Kokstad on Aug 28, 2023
Hi Leva. Thank you so much for your review. Have a wonderful evening. With kind regards Team Kokstad
Hi Chua, Thank you so much for you review. Have a great weekend.
10/10 Excellent
John
Traveled with family
Jul 1, 2023
Staff were helpful, assisting with bus schedules to the airport. We had to leave before the breakfast time started and were provided with coffee, juice and a cold breakfast.
John
Stayed 1 night in Jun 2023
Response from Team Kokstad on Jul 2, 2023
Hi John, Thank you for your nice feedback. Welcome back the next time you are in Bergen.Best Regards Team Kokstad
Good hotel, with adequate-sized and clean rooms. The bar area is pleasant and the breakfast is very good.
The hotel is located two tram stops away from the airport, and about a half-hour tram journey into the city centre, however the trip is easy to navigate, and the hotel is a very short walk from the tram stop.
Carly
Stayed 3 nights in Jun 2023
Response from Team Kokstad on Jun 15, 2023
Hi Carly,Thank you for your feedback and review.Have a great day.With kind regards Team Kokstad
10/10 Excellent
Edward
Traveled with partner
May 31, 2023
Liked: Cleanliness, staff & service
Very nice hotel and can easily access the subway to Bergen Center. Breakfast was very good with many options. Shuffleboard, pool table and darts available also. Nice bar
Edward
Stayed 1 night in May 2023
Response from Team Kokstad on Jun 1, 2023
Hi Edward, Thank you so much for your kind words. Hope to see you again.
10/10 Excellent
Rusu
May 10, 2023
Rusu
Stayed 1 night in Apr 2023
Response from Team Kokstad on May 15, 2023
Hei Rusu,Thank you so much for your review.Have a wonderful day.With kind regards Team Kokstad
10/10 Excellent
Danielle
Apr 17, 2023
Danielle
Stayed 1 night in Apr 2023
Response from Team Kokstad on Apr 24, 2023
Thank you so much for your review. We appreciate it.
Hi Tonu. Thank you so much for your review. Have a wonderful day
2/10 Terrible
Suzanne
Sep 7, 2022
Suzanne
Stayed 1 night in Sep 2022
2/10 Terrible
Suzanne
Sep 6, 2022
Disliked: Staff & service
Reception staff very rude and demand credit card when we wash here on Saturday this was not required. Asked to speak to manager none was available
Suzanne
Stayed 1 night in Sep 2022
Response from Team Kokstad on Sep 7, 2022
Hi Suzanne. I'm sorry if this felt out of place. The reception ask for a card in case you would want to charge something to the room :)Have a great day!
What a fantastic hotel. Great value, great food, extremely comfortable beds, lovely family room and so child-friendly. Two amazing playrooms and complementary ice cream on arrival. Staff lovely too Can't wait to stay here again. Feels strange saying that about an airport hotel!
Simon
Stayed 1 night in Aug 2022
Response from Team Kokstad on Sep 3, 2022
Hi Simon. Thank you so much for your review and kind words :) So happy to see you had a great time here with us!
The check in was very unfriendly! ( older lady telling me I was way too early and can’t expect any check in before 3:00 pm. I came back at 3:00 and she told me that I have to wait and she doesn’t know how long! )! We finally got checked in while she was complaining in Norwegian about me to her college. The night staff was super nice and helpful!
Stephanie
Stayed 2 nights in Jul 2022
Response from T. Sperre - GM on Jul 29, 2022
Dear Stephanie,
I'm very sorry you experienced this. I don't think this discussion in Norwegian was complaining towards any guest. Hotel is very busy these days and I'm sorry we didn't manage your eary request.
Thank you for visiting us!
Not far from the airport which was great as my flight landed in the middle of the night and I didn't want to have to travel all the way into Bergen.
Check in was smooth and the receptionist was polite and friendly.
Room was comfortable and clean
Breakfast was great, a huge selection of tasty food and drink.
They area the hotel was in had an issue with the tap water not being drinkable whilst I stayed there (due to a water pipe breaking in the area, completely out of the hotels control), but they gave free bottle of water on check in and was boiled/filtered water available in the restaurant
10/10 would stay again
R
Stayed 1 night in Jul 2022
Response from Team Kokstad on Jul 14, 2022
Hi R.
Thank you so much for all your kind words and fantastic review. We really appreciate it :) We are so happy to see you enjoyed your stay with us, and we are looking forward welcoming you back!
Property is very close to the airport. They have pool, foosball, and shuffleboard available to play in the lobby area and an excellent breakfast.
Ryan
Stayed 1 night in Jun 2022
Response from T. Sperre - GM on Jun 15, 2022
Dear Ryan!
Thanks a lot for very nice feedback after your stay with us! We appreciate this a lot!
Wish you all the best and welcome back another time.
Sincerely,
Team Kokstad
4/10 Poor
Karen, Colorado Springs
Traveled with family
Jun 11, 2022
Disliked: Cleanliness, staff & service
The girl at the desk who checked us in didn't really seem to know her job. The young, dark haired server in the restaurant was RUDE, and borderline hostile towards us. The menu options were VERY limited. She never told us the daily special. Our room did not have any towels-none whatsoever. No glasses or cups either. Their excuse was'housekeeping was in a hurry & must have missed those things.'
How do you miss towels in a bathroom? Breakfast was mediocre. The items weren't clearly marked. Overall, the place had an indifferent 'who cares?' feel to it.
Us. Therestaurant was RUDE! Borderline hostile th
Karen
Stayed 1 night in Jun 2022
Response from T. Sperre - GM on Jun 14, 2022
Dear Karen.
I'm very sorry to hear about this. I will let the staff know.
Unfortunately our menu is somewhat limited during the summer season. I will take our feedback in consideration, and thank you for your honest reply.
I wish you a nice summer.
Sincerely,
Team Kokstad
Dear, Slawomir. Thank you for staying with us at Scandic Kokstad og for taking the time to give us your rating. It is much appreciated. Regards, SK
2/10 Terrible
Ivar
Business traveler
Sep 14, 2020
Disliked: Cleanliness, room comfort
Fire stairs used as smoking area.
I got a room facing towards fire stairs. The stairs were used by smokers and I felt as there was someone right outside my window all the time. This should be forbidden. Also the restaurant was a disappointment.
Ivar
Stayed 6 nights in Sep 2020
Response from Torgrim on Sep 17, 2020
Dear Ivar, Thank you for staying with us here at Scandic Kokstad and for sharing your feedback here on hotels.com as well. The fire stairs should obviously not be a smoking area and we have posters highlighting this, however, some guests do not adhere to our rules. We wish you happier travels in the future. Best Regards, Torgrim Viken, General Manager, Scandic Kokstad
6/10 Okay
Vasile
Sep 5, 2020
Liked: Cleanliness, staff & service
Vasile
Stayed 1 night in Sep 2020
Response from Torgrim on Sep 6, 2020
Dear Vasile, Thank you for staying with us here at Scandic Kokstad and for leaving your feedback here on hotels.com. Welcome back. Best Wishes, Torgrim Viken, General Manager, Scandic Kokstad
Free parking, very good breakfast and nice place ...
Tam
Stayed 1 night in Aug 2020
Response from Torgrim on Aug 18, 2020
Dear Tam, Thank you for staying with us here at Scandic Kokstad as well as your good feedback here on expedia. Pleased to read you liked our complimentary parking as well as our breakfast. Welcome back! Best Wishes, Torgrim Viken, General Manager, Scandic Kokstad
Dear Guest, Thank you for staying with us here at Scandic Kokstad and for sharing your comments here on hotels.com. Thank you for praising the friendliness of our team members. Welcome Back! Best Wishes, Torgrim Viken, General Manager, Scandic Kokstad
Dear, Mie. Thank you for taking the time to give us your 10 out of 10 rating. It is much appreciated. Welcome back. Regards, SK
4/10 Poor
Verified traveler
Business traveler
Jul 13, 2020
Liked: Cleanliness
Disliked: Staff & service
Verified traveler
Stayed 1 night in Jul 2020
Response from SK on Jul 13, 2020
Thank you for staying with us at Scandic Kokstad and for giving us your rating. Would have apprecited more feedback about what you did not like with your stay, so that we can improve our service. Regards, SK
When I walked up to the front desk, I felt like the "Invisible Man". The lady behind the counter was on the phone and never acknowledged the fact that I was standing in front of her. She continued her phone call for some time and I finally walked away from the counter.
Verified traveler
Stayed 1 night in Sep 2019
Response from Torgrim on Sep 11, 2019
Dear Guest, Thank you for staying with us here at Scandic Kokstad and for leaving your feedback on expedia. Please accept my apologize for the poor customer service and your feedback has been shared with our reception team. Once again thank you for your stay. Best Wishes, Torgrim Viken, General Manager, Scandic Kokstad
Room is adequate. Food below average. Chose this hotel as they had shuttle service to the airport which we confirmed the night before. When we were ready in the morning to leave at 8am we were told for the first time that the last shuttle left at 6:15am. Had to pay for a cab. Not happy.
Robert
Stayed 1 night in Sep 2019
Response from SK on Sep 10, 2019
Dear, Robert
Thank you for your feedback. Our last shuttle leaves at 6:55 am and alternative transportation to a cab is the light rail. I am sorry that we did not meet your expectations. Regards, SK
Hotel is new, clean, comfortable and close to the airport. Parking is plentiful and free however there is no public transportation access or shuttle to the airport. Also no business center or access to printer to get boarding passes although they will print them for you at the front desk if you email them. Staff is pleasant and helpful, breakfast plentiful and facilities in good condition.
Kelly
Stayed 1 night in Aug 2019
Response from Torgrim on Sep 1, 2019
Dear Kelly, Thank you for staying with us here at Scandic Kokstad and for leaving your feedback here on hotels.com. Pleased to read you found our hotel comfortable, our complimentary parking plentiful, our team members pleasant, our facilites in good condition and lastly that you liked our breakfast. We do have a shuttle in the morning hours to the the airport on weekdays. You are correct we do not have a business center and we are happy to print boarding passes in our reception. Just a small tip to travelers; most airlines flying out of Bergen have stopped using printed boarding passes and you can use QR codes on your mobile to check-in to the plane. This is both swift and environmental friendly. Once again thank you for your stay and welcome back. Best Wishes, Torgrim Viken, General Manager, Scandic Kokstad
Dear Ivan, Thank you for staying with us here at Scandic Kokstad and for leaving your rating here on hotels.com. Welcome Back. Best Wishes, Torgrim Viken, General Manager, Scandic Kokstad