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Reviews of Holiday Inn Binghamton Downtown, an IHG Hotel

3 out of 5
Holiday Inn Binghamton Downtown, an IHG Hotel
2-8 Hawley Street, Binghamton, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 450 out of 836 reviews" "
Rating 8 - Good. 190 out of 836 reviews" "
Rating 6 - Okay. 95 out of 836 reviews" "
Rating 4 - Poor. 46 out of 836 reviews" "
Rating 2 - Terrible. 55 out of 836 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car park was full but very help full to fit us in where the was no parking spot
Stayed 1 night in Apr 2024

10/10 Excellent

Filipp, Rivervale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was full, we were told to park on the yellow striped areas. There was a party going on all night in the rooms on our floor, loud noises and all. Did not get a good night sleep. Otherwise the hotel is nice and convenient, staff is super friendly and helpful. Will stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Pavel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late at 1 am, the staff works, no need to look for an associate to check-in. Good spacious room, excellent hot breakfast, and most important: opennable window!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
I really thought that the pool would have been warmer. I didnt go swimming for more than 5 minutes. With as nice as the rest of the hotel is i would have also thought that the pool area would have been just as nice. It doesnt seem to be as taken care of as the rest of the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Liked: Amenities, property conditions & facilities
Clean Convenient and Congenial! The 3 C’s were met ! 😁
Stayed 1 night in Apr 2024

10/10 Excellent

Iris

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Apr 2024

8/10 Good

Jeannette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed overnight. Staff was nice. Hotel was clean. My room was on the smaller side. It had a lot of amenities. Free parking. Good value for the money.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent for what you would expect from a Holiday Inn in Binghamton. Rooms were updated and clean. Breakfast was solid. Walkable to downtown restaurants.
Stayed 1 night in Apr 2024

6/10 Okay

Elizabeth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very pleasant and the hotel is conveniently located, but our room had a strange piece of garbage on the floor (it looked like gauze of some sort?) that we did not want to touch and therefore left there. Our AC also did not work, the room was about 76° despite us trying to turn it down to 68° and it was therefore really uncomfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to sports related facilities in Binghamton.
Stayed 1 night in Apr 2024

2/10 Terrible

Arielle

Stayed 1 night in Mar 2024

4/10 Poor

William

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tried to go to the bar restaurant twice, first time the bartender was missing, The second time she was rude. Upon check in was told it was open until 10 pm. It was closed by 9 apparently. Also a rodent running around in the lobby was not great.
Stayed 1 night in Mar 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice

4/10 Poor

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel because it was in walking distance of our concert venue. However, I was awakened multiple times during the night by another guest constantly trying to use their room key on my door. I ended up having to confront her in order to get her to stop. The noise from nearby rooms and other guests on my floor was equally as loud. Lastly, my room was 76 degrees, and the thermostat couldn't be adjusted, so I had to turn on the A/C to try to combat the heat. I didn't get any sleep at all during my stay and ended up checking out earlier than planned just to get home so I could rest.
Stayed 1 night in Mar 2024

8/10 Good

Christina

Stayed 1 night in Mar 2024

10/10 Excellent

Maurice

Stayed 1 night in Mar 2024

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Phil

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maryanne Burchett on Feb 22, 2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

Joel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Nice property. Awesome shower!!
Stayed 1 night in Feb 2024
Response from Maryanne Burchett on Feb 17, 2024
Joel Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay. Come back and see us again soon.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Maryanne Burchett on Feb 17, 2024
JoanneThank you for your online review. We value your feedback. Glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Feb 2024
Response from Maryanne Burchett on Feb 17, 2024
HectorThank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

4/10 Poor

Jill

Stayed 2 nights in Jan 2024

10/10 Excellent

Nicholas

Traveled with family
Liked: Property conditions & facilities
The one issue I had was a coupe doors down there was a group of people celebrating a birthday party in the hallway and was very loud in the hallway and in their rooms.
Stayed 2 nights in Jan 2024
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review we value your feedback. I would like to apologize for the noise level. I am glad you enjoyed the rest of your stay. Come back and see us again soon.

10/10 Excellent

Norberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good, breakfast was excellent.
Stayed 1 night in Jan 2024
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review. We are thrilled you enjoyed your stay. Come back and see us again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very nice
Stayed 1 night in Dec 2023
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review. We value your feed back. We are glad you enjoyed your stay with us. Come back and see us again soon.

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review. We value your feedback. We are thrilled you enjoyed your stay with us. Come back and see us again soon.

8/10 Good

William

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on Jan 15, 2024
Dear William,Thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements for a perfect 5/5.We value your loyalty and look forward to your next visit.

10/10 Excellent

Holly

Stayed 2 nights in Jan 2024
Response from {AK} - General Manager on Jan 15, 2024
Dear Holly,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on to meet your expectations.We value your loyalty and look forward to your next visit.

2/10 Terrible

Tiffany

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The safety and quietness was DEFINETLY not there. I did not sleep at all due to a domestic violence issue in the room next door which the police DEFINATELY SHOULD HAVE BEEN CALLED ABOUT!!!!!!!!!!!! Next time I will just take that upon myself to do that instead of going to staff of this property.
Stayed 1 night in Jan 2024
Response from {AK} - General Manager on Jan 15, 2024
Dear Tiffany,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had from adjacent room guest. The security did go up the room and warned them about the disturbance to the other guests. He did spend 15 minutes on the floor to monitor the same to assess if police had to be called.

6/10 Okay

Robert

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Was good but room floor had trash on it and there was hair in the sink.
Stayed 1 night in Jan 2024
Response from {AK} General Manager on Jan 12, 2024
Hello Robert,Thank you for your stay and for sharing your feedback. We sincerely apologize for not having met your expectations. Rest be assured that we will keep working on improvements to exceed your expectations.

2/10 Terrible

Craig

Traveled with family
Disliked: Amenities
they gave me the wrong room 3 times and the rooms were not clean
Stayed 1 night in Jan 2024
Response from {AK} General Manager on Jan 12, 2024
Hello Craig,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. A detailed investigation revealed that Expedia booking stated that you reserved a handicap room whereas you wanted a King room. We have taken up this issue with the third party reservations.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from {AK} General Manager on Jan 12, 2024
Dear Anthony,Thank you for your stay and for measuring our services 10/10. Your appreciation will motivate the team to keep working on improvements further.We value your loyalty and look forward to serving you again.

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was 80°F when I checked in, with the aircon in the on position and the fan running, had to turn it off and crack the window for the room to be a livable temperature. Was told that the hotel does not have a dual system so only the heat or air in the entire place could be on. Every inch of the hotel was boiling. If you need ADA compliance in any form, inform the hotel because the room I was given was listed as ADA compliant (I don't need ADA so it was fine for me personally) but there were many things that were inaccessible. Furniture in the way of the entry and blocking the pathway around the entire bed, light fixtures inaccessible from the bed, handsoap mounted to the wall at the back of the sink.
Stayed 3 nights in Dec 2023
Response from [AK] - General Manager on Jan 12, 2024
Dear Emily,Thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience. Rest be assured that we have noted your observations and strive to improve our services.

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Maryanne Burchett on Jan 29, 2024
Thank you for your online review. We do value your feedback. Looks like we missed the mark on your stay. I would like to apologize for failing to exceed your expectations. We do hope you will try us again.

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on Jan 1, 2024
Dear Joel,We thank you for your stay and for sharing your feedback. It looks that we have not met with your expectations, rest be assured that we will keep working on improving our services. We value your loyalty and look forward to your next visit.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from {AK} - General Manager on Jan 1, 2024
Dear Robert,We thank you for your stay and for measuring our services 8/10. Your appreciation will go a long way in keeping improving our services.We value your loyalty and look forward to your next visit.

10/10 Excellent

Denise

Stayed 6 nights in Dec 2023
Response from {AK} - General Manager on Jan 1, 2024
Dear Denise,We thank you for your stay and for measuring our services 5/5. Your appreciate will motivate the team to keep working on improvements.We value your loyalty and look forward to your next stay.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from {AK} - General Manager on Jan 1, 2024
Dear Timothy,We thank your stay and for measuring our services 8/10. Your appreciation will motivate the team to keep improving our services. We value your loyalty and look forward to your next stay.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and wonderful…
We enjoyed a quiet and wonderful visit at your hotel! Everything was great! Thank you!
Stayed 1 night in Dec 2023
Response from {AK} General Manager on Dec 26, 2023
Dear Denise,We thank you for your stay and for measuring our services 10/10. Your appreciation will certainly motivate the team to keep working on improvements.We value your loyalty and look forward to serving you again.

2/10 Terrible

Leigh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked was for 6 and the sleeper sofa had no sheets and none were provided in the room. We had to wait an extended period of time for them after calling multiple times. They finally bring sheets and the covers have large holes in them. It was disgusting.
Stayed 1 night in Dec 2023
Response from {AK} General Manager on Dec 26, 2023
Dear Leigh,We thank you for your stay and for sharing your feedback. We sincerely apologize for the inconvenience you had during your stay. Rest be assured that we have taken up this issue with the Executive Housekeeper for correction.

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay . The room was cleaned & considerably.
Stayed 2 nights in Dec 2023
Response from {AK} General Manager on Dec 26, 2023
Dear Angela,We thank you for your stay and for measuring our services 10/10. Your appreciation will certainly motivate the team to keep working on improvements.We value your loyalty and look forward to serving you again.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here a couple times and are impressed with the room and comfort we had. It is close proximity to the arena where we go for a Black Bears game. Would highly recommend
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on Dec 18, 2023
Dear Kelli,Thank you for your stay and for measuring our services 10/10.Your appreciation will go a long way in motivating our team to keep working on improvements further.We value your loyalty and look forward to your next stay.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from {AK} - General Manager on Dec 18, 2023
Dear Jason,Thank you for your stay and for measuring our services 5/5.Your appreciation will go a long way in motivating our team to keep working on improvements further.We value your loyalty and look forward to your next stay.

8/10 Good

L

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why they advertise/what they mean by "room service". I Booked this hotel because I thoungt they will bring breakfast/ dinner to the room. However, it is a good choice.
Stayed 1 night in Dec 2023
Response from {AK} General Manager on Dec 18, 2023
Dear Guest,Thank you for your stay and for measuring our services 4/5.Your appreciation will go a long way in motivating our team to keep working on improvements further.We value your loyalty and look forward to your next stay.

8/10 Good

Samir

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from {AK} - General Manager on Dec 14, 2023
Dear Samir,We thank you for your stay and for measuring our services 4/5. Rest be assured that we will keep working on improvements further.We value your loyalty and look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AK - General Manager on Dec 8, 2023
Dear Guest,Thank you for your stay and for measuring our services 10/10. Your appreciation will motivate the team to keep working on improvements.We value your loyalty and look forward to your next visit.

8/10 Good

sherry

Liked: Cleanliness, staff & service
I would stay there again due to convenience.
Stayed 1 night in Sep 2023
Response from {AK} General Manager on Dec 8, 2023
Dear Sherry,Thank you for your stay and for measuring our services 4/5. Your appreciation will motivate the team to keep working on improvements.We value your loyalty and look forward to your next visit.

10/10 Excellent

Jordan

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from {AK} General Manager on Dec 5, 2023
Hello Jordan,Thank you for your stay and for measuring our services 5/5. Your appreciation will motivate the team to keep working on improvements. We value your loyalty and look forward to your next stay.

2/10 Terrible

Sinead

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from {AK} General Manager on Dec 5, 2023
Dear Sinead,We thank you for your stay. We sincerely apologized for not having met with your expectations. Rest be assured that we will keep our efforts to improve our standards.