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Natalia at the front desk is amazing , she was friendly , professional , great customer service to guests , this is my 5 th stay in at this property and recommended some friend as and family because of this , actually all staff was really friendly
Has not been updated since 1950s. 😕 There were small bugs on the night stand by the bed that we got rid of ourselves. When we checked in, we had to wait for them to get off there cell phones to help us. Keep driving...
Very outdated.
My room on third floor smelled moldy and clammy. I would avoid this place at it has inherent problems built poorly .
The breakfast was indeed good .
John T
Stayed 1 night in Mar 2024
6/10 Okay
Robert
Traveled with partner
Mar 4, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The coffee maker didn"t work, the bathroom sink drained very slowly (needed draino), and the mirror light in the bathroom blinked constantly. Pool filter needed backwashing..
The worst hotel stay i have ever experienced. The room was nasty the toilet didn't flush the tv didn't work amongst many issues...do not stay here
Kelly
Stayed 3 nights in Feb 2024
8/10 Good
KEN
Feb 26, 2024
KEN
Stayed 3 nights in Feb 2024
2/10 Terrible
Robert
Business traveler, Traveled with partner
Feb 24, 2024
I have used Expedia to book dozens of reservations over the years and the rate you changed us for this hotel is outrageous! I’ll never use your firm again! The rate printed out by the desk clerk was over $400 which is ridiculous for a property undergoing major renovations and a new roof!
The room had bugs crawling all over the place. Most of the staff spoke Spanish and pretended they didn't understand English. They were rude and rolled their eyes behind your back. Pancake machine didn't work, certain items were out of stock every day. Only whole milk after Tuesday and watery oatmeal. The faucet in the tub did not work properly and would not shut off. Would never stay there again!
First room smelled bad. Switched rooms and discovered that this one was full of mold in the bathroom and just in poor condition. The hotel needs a major overhaul and soon. My allergies acted up due to the unhealthy mold. Don't stay here. I took some pictures and will definitely write some more reviews. A shame it is a holiday inn.
Hotel is in desperate need of a refresh. Elevator lobby wallpaper is peeling on each floor, caulk around toilete was separating and brown, brown rings on bathtub, gross shower. Bed was very comfortable and clean.
Thomas
Stayed 1 night in Feb 2024
6/10 Okay
Verified traveler
Feb 15, 2024
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Verified traveler
Stayed 6 nights in Feb 2024
2/10 Terrible
Robert
Traveled with family
Feb 14, 2024
Tried to cancel because we have COVID. the hotel would not help us.
This property is in need of a total remodel. Bathtub was old, stained, and wouldn’t hold water. The carpet was filthy. Had on wi fii the whole trip. Went down to check out why and there was one person demanding their money back, another with the same problem as I was. The ceiling in the lobby was leaking, the wallpaper was pealing off the walls. Not pleased with this hotel at all!!!!
First of pool was dirty and seems like half full so if I know upfront i wouldn't book this hotel. Being snowbird this is issue. Another issue I was told plumbing issues they had and lobby and breakfast area was messy. And rent a car companies booked our rental as an EV but charger was not working at the hotel. Also there are no working outlet outside. All outlets somehow disabled and we were out of charge middle of our trip. Other than that just the room for sleep.
Awful hotel and grossly understaffed. Construction on rooms every day, banging waking everyone up. Room never cleaned after three nights. Items requested never come to room. Wallpaper falling off. Smell of strong carpet adhesive everywhere. Bathroom in shabby condition as well as shower and tub. Door to hotel not able to close or lock in back. Expedia no help rectifying anything, in spite of contacting them twice. Do not go here.
koneta
Stayed 3 nights in Jan 2024
4/10 Poor
Rob McIllwain
Traveled with family
Jan 27, 2024
Not good
Toilet would not flush. Ants on breakfast bar as well as in our room. Very outdated and smelled bad
Rob McIllwain
Stayed 6 nights in Jan 2024
4/10 Poor
Verified traveler
Traveled with family
Jan 26, 2024
Vacation time Not….
Bad smell, ants in room. Ants on bar at breakfast, toilet broken. Not a good experience at all.