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Reviews of The Auhana

4.5 out of 5
The Auhana
SITIO CAGBAN MANOC-MANOC BORACAY ISLAND, MALAY, AKLAN 5608, Boracay Island, Aklan

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 39 reviews" "
Rating 8 - Good. 5 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 4 out of 39 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tenisha

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Ryan, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here only one night but the hospitality was amazing. This is also a very serene and beautiful resort that’s very affordable and still luxurious. 1. Beach access is really easy and if your building is further - they have golf carts at the ready! They provide mats and towels. 2. The food is really really good! We had breakfast food for breakfast and lunch and the Sinigang is really tasty. 3. The staff is super attentive, helpful and all very very nice! 4. We had a minor incident re: luggage being delivered outside of our room and was left there for 4sh hours. The entire building is secure with access only to people staying there but we arrived early and paid the half day rate so that we can go freshen up and hit the ground running. But since we still had to wait 30 mins for room to be ready, we decided to head to the pool/beach. So by the time they came to deliver my room keys, we were having so much fun that when asked what to do with luggage, I had asked them to deliver it to my room while I stayed at the pool. They never said anything about their policy that they don’t enter unless client is in room but this is the first ever, in all my years of travel, that they would leave it outside even after I asked them to deliver to my room. I just assumed that means inside. So please make sure everyone is clear on communication. It made me upset but Belle, the manager, refunded my early check in fee since I didn’t actually enter room until 4sh pm!
Stayed 1 night in Feb 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
It is a little isolated from the main strip but that is why it is one of the best locations, you have privacy on the beach...and the walk does everyone good. Staff fantastic. It is a large resort but they are only utilizing the front oceanfront 50 suites. the pools are quiet and the guys in the gym are great to help you out as well. Well Done!
Stayed 8 nights in Jan 2024

10/10 Excellent

Juan, Buffalo Grove

Liked: Staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Jan 2024

2/10 Terrible

Dawid

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I do not recommend this hotel.
The hotel is nicely located, but the quality of the food ruins the stay. for breakfast we received an all-carte menu with a few sweet items to choose from! The hotel doesn't even offer cheese, ham or vegetables for breakfast! The staff doesn't care about food allergies. Gluten everywhere. no information about allergens. the staff doesn't speak English and I ordered, for example, espresso and received iced coffee. very expensive and the quality of the food was terrible. I am attaching photos of the entire (I emphasize the entire) breakfast! terrible!
Stayed 4 nights in Dec 2023

10/10 Excellent

Shazad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and caring. Very attentive and making you feel welcomed and looked after. Tom and Cristelle were the best and also Hershey and to be honest everyone we encountered was great...its hard to name them all... but what i can say is that this is the best hotel for anyone looking to be pampered and well taken cared of with NO VENDORS...although you are in station 3 you are far enough away to basically have a piece of paradise for yourselves... SUPER BONGGA!!
Stayed 3 nights in Oct 2023

10/10 Excellent

KIM

Stayed 4 nights in Sep 2023

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful kind staff.
Stayed 5 nights in Sep 2023

10/10 Excellent

Deanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
Stayed 2 nights in Jul 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
The property is gorgeous! Beyond my expectation. The Auhana staff, from the welcome personnel at the gate, the the pool attendant, there all Ritz carlton/ Four season Hotel service! "Stress free" stay. They always ahead of what your family needs, especially for the little one. Worth the money, compare from the other 5 start hotel around the island of boracay! Thank you so much Auhana. We'll definitely come back
Stayed 3 nights in Jun 2023

10/10 Excellent

Jason

Stayed 3 nights in Apr 2023

10/10 Excellent

William, Missouri City

Liked: Cleanliness, staff & service, property conditions & facilities
Need more stuff on property. Convenience store, ATM, more food choices. Loved the location and beach
Stayed 1 night in Apr 2023

10/10 Excellent

Lutos

Stayed 5 nights in Jan 2023

10/10 Excellent

igor

Stayed 4 nights in Jan 2023

6/10 Okay

Carlton

Stayed 2 nights in Jan 2023

8/10 Good

jean marc f l

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the attitude of the staff c very helpful and kind , breakfast was good , room was big and clean . Food à la carte could be better quality and more generous portion and better presentation The overall organization wasn’t very efficient , miss communication and lack of explanation/ information in the room : for example , every night having show in the main restaurant but we have not been informed , we noticed by accident our last night in the hotel , shame .
Stayed 5 nights in Jan 2023

10/10 Excellent

igor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true get away, a pearl of Philippines. Blue like sky water friendly and courteous staff, warm and welcoming rooms are what awaits you here. Walk to a white beach if you would like, build a sand castle, drive to the center and many more. Love it.
Stayed 1 night in Jan 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Boracay stay for my family and we will definitely return. Having gone to Boracay many times before and being with young children and early teens, we chose The Auhana for the safety, privacy and secluded beach. There was an extra charge per person for the private transfer from the airport but this was money well spent if your are looking for exclusivity and safety for your family. It was impeccable service from the airport to the resort and our check-in process was fast, efficient and came with delicious farm to table drinks and snack. We then received a short tour of this wonderful resort so the children got to see where they wanted to spend time. Great kids areas. Kids Club, Kids pool with fountains and the teens had the games room and movie theater. The rooms are so nicely and comfortably done with kind helpful housekeepers. Breakfast was ala carte order when we went and so well prepared, plentiful and freshly made. This is hand down the best value for money beach spot and resort for families in Boracay.
Stayed 1 night in Aug 2022

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great amenities and attentive staff. This part of the beach is truly special. I highly recommend The Auhana to those looking for a nice, clean, relaxing stay in Boracay.
Stayed 1 night in Feb 2022

8/10 Good

Megumi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms and views. Very relaxing stay.
Stayed 1 night in Feb 2022

4/10 Poor

Makoto

Disliked: Property conditions & facilities
1)Some water leaked from Bathtub and wet our clothes. But we had to pay the laundry. 2)There was only one face towel.
Stayed 3 nights in Dec 2021
Response from Christie on Jan 5, 2022
Greetings and Mabuhay from The Auhana Boracay! Your comments and feedback are important to us. We are saddened that you were not satisfied during your stay with us. We seek to accommodate guests requests at all times and to provide to our guest satisfaction. It is with deep regret that our room upgrade to a Junior Suite was not sufficient to satisfy your requirements. Rooms are also furnished with two bath towels, two hand towels and two face towels. Had we receive requests for additional towels and waiver for laundry, we would be more than happy to do so. Please feel free to contact us at hello@auhana.com should you wish to proceed with a laundry refund. Once again, thank you for staying at The Auhana Boracay and we wish you and your family good health and safety.

4/10 Poor

Cristine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is really nice and spacious. It was just a disappointment that we were not picked up and waited for an hour trying to reach them. Same thing dropping off to the airport. Checked out and came to find out they didnt know I confirmed a transportation booking. Breakfast should be buffet apparently the 2nd day it was ala carte and without it knowing i was starving and ready to eat and surprise no food took an hour to finally serve the food for a simple breakfast meal
Stayed 2 nights in Feb 2020
Response from The Auhana Boracay on Feb 14, 2020
Dear Cristine, Thank you for your feedback. We are glad to hear that you liked our resort’s cleanliness, spacious surroundings, room comfort and facilities. We are sorry to hear about the transport transfer and the breakfast experience. We apologize for the inconvenience caused. We will work toward further improving these areas so guests like you will experience a more enjoyable time at our resort. Sincerely, The Auhana Boracay

4/10 Poor

Louie

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This resort gave us a short lived experience that we’ll probably never forget . There we good and bad experiences but we lean more toward on the negatives . Upon arriving, our friend who was the first one to arrive was not fetched by the hotel transfer accommodation which was confirmed the day before. Yes, this hotel has the look for an exquisite, luxurious feel but the management made us experience otherwise . The rooms we booked were spacious and comfortable, had a great view and had a peaceful surrounding. We booked in a 5 star place so that we can experience an awesome stay. From 14 hours flight to waiting for an hour to be picked up. Called and put on hold for a while with no definite answer why they were not able to show up and picked up. Ended up carrying our luggage to transfer from airport to the port and to the hotel. We were just lucky that we speak the language to ask around. What if i dont speak the language or even speak English, I could not imagine how a relaxing vacation could turn out into a very traumatic experience not knowing where to go. In addition to these, they will let you sign 4 papers to pay for your bill in their resto, no option to pay for cash but credit card. Also breakfast experience was annoying in a way that they were not able to provide the coupon for it that we have to go back to the reception to get it. They said that we were on the list but they needed the coupon. This is definitely not a 5 star experience when you are starving.
Stayed 2 nights in Feb 2020
Response from The Auhana Boracay on Feb 14, 2020
Dear Louie, Thank you for your feedback and for liking our resort’s overall conditions, facilities and amenities. We are sorry to hear your service experience did not meet your expectations. We apologize for the inconvenience caused. We appreciate your comment. We will endeavor to further improve the areas you have mentioned for a more enjoyable experience for our guests. Sincerely, The Auhana Boracay

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
We were not able to avail of our reserved 2 days accommodation w/ Auhana resort due to Taal Volcano’s eruption.All flights were cancelled. Shout out to Anna of Expedia- Phoenix office for her efficient job & patience in helping me cancel my reservation. It really took her 2 days before Auhana Hotel acknowledge her call & request. Anyway, we weren’t able to get a refund, but instead a re booking w/in 90 days except for peak season w/c is quite impossible since we live in the US. We also have a 1 day reservation w/ Coast hotel. They refunded us the money w/out problem. Coast Hotel has a complimentary Round trip airport pick up whereas Auhana charged us $165.00 for a 1 way airport pick up. Refer to the customers’ reviews & Coast hotel has more happy customers than Auhana. We consider coming back to the Philippines next year, Boracay will be in our itinerary, & it will be 100% Coast Hotel for our accommodations.
Stayed 2 nights in Jan 2020

8/10 Good

ELIZABETH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You Auhana
Although it’s a new hotel, they tried their best to accommodate our very large group of 40 people. Leo was great in securing meals for my daughters who had peanut allergy. service was always on point. My daughter had to go to the ER and the hotel attendant accompanied us to the hospital and to get prescriptions as well. So, I was very happy and I appreciated the effort. The only recommendation I would make is to improve their menu of food. The food was OK. There was not a lot of selection and not many kid friendly meals.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs services are excellent.. highly recommended.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and how attentive the staff was to every detail. The fact of being away from the hustle and bustle of Stage 2 allowed us the privacy of having our own beach. And the locating wasn't a far walk to Stage 2 via the beach.
Stayed 5 nights in Nov 2019
Response from Jade Layos on Dec 13, 2019
Dear Valued Guest, It has been a pleasure to be a part of your wonderful holiday. Our guest’s luxury and comfort are our priorities, and you deserve it. Thank you for choosing to stay with us and we hope to welcome you back on your next Boracay visit! Sincerely, The Auhana Management

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Housekeeping forgot to replace hand and face towels on their second maintenance visit to our room on the last day of our stay and held us liable for the missing towels upon our early morning checkout on the following day. They ended up searching thru our packed baggages at the lobby. Of course they didn't find their missing towels since we didn't steal them in the first place. During our stay we left generous tips for the housekeeping everyday and we were satisfied with their work we even left a satisfactory feedback on their survey before we left our room for checkout. Now i regret staying at the Auhana. It was a terrifying experience having the hotel staffs and security guard going over our stuffs in front of our kids. When they didn't find what they were looking for they didn't even apologize. If you're planning on staying at this hotel make sure you notify the housekeeping whenever you notice something missing. They'll hold you responsible for the things they forgot to reinstate in your room. Better yet just don't bother staying here. It's so sad since everything else was perfect. The horrendous checkout experience was more than enuf to jeopardize otherwise beautiful holidays spent on the island.
Stayed 4 nights in Sep 2019

4/10 Poor

Wilhelm

Traveled with family
Liked: Cleanliness, staff & service, amenities
Wir hatten einen Aufenthalt von 12 Tagen, Personal ist sehr freundlich, die Anlage ist ruhig.Das Frühstück ist katastrophal schlecht, ist das Geld nicht Wert. Der Strand vor den Hotel ist laut ständig toben Jugentliche hin und her sowie Massenweise Hunde obwohl Hundeverbot am Strand ist, das Hotel Personal interessiert das alles nicht teotz mehrmaliBeschwerde. Das Hotel ist dad bezahlte Geld nicht Wert.

10/10 Excellent

Bertil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Auhana bästa resorten vi upplevt
Bästa hotellet/resorten vi bott på, underbar personal och perfekt rum
Stayed 5 nights in Dec 2023

6/10 Okay

Valon

Stayed 3 nights in Jul 2023

8/10 Good

Anne Gunn G

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Veldig fin resort og kjempehu
Stayed 1 night in Jan 2023

6/10 Okay

chao yuan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

SEUNGHAK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설과 스텝의 친절도는 최고이나 조식은 최하인 곳
배에서 내려 5분 이내의 가까운 곳에 조용하고 오픈한지 6개월 정도 되어서 시설도 깨끗하고 직원들도 깨끗하고 좋았던 곳이다. 하지만 조식은 수많은 다른 나라들을 다녀봤을때 경험으로 이곳은 최하의 수준이고... 리조트 내에 있는 식당들도 많은 점수를 줘야 10점 만점에 5점 정도 될 듯하다.. 조식은 메뉴 수도 터무니없이 부족하고 계란후라이도 미리 해놓은 것을 내어다 주니 맛도 없고 식감도 퍽퍽하고... 조식만 좋았으면 모든 것이 훌륭했을것 같은 그런 곳이다.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
조식종류가 극히 적음
사람이 없고 깨끗했으나 조식이 별로예요. 가족여행이고 10일동안 있었는데 조식종류가 적어서 막판엔 안먹게 되더라구요.
Stayed 9 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a terrible place!!!
인생 최악의 호텔...시크릿 할인에 속아 1박했어요....속지마세요... 방에서 냄새나고, 청결상태 별로며, 프론트 직원의 불친절 끝판왕!!! 식당 음식은 최악에 가격은 비싸요, 정체 불명의 스파게티와 3층 식빵으로 만든 샌드위치는 목막혀서 못 먹을 정도.... What a terrible place!!! Bad smell in room, bad clean for room, bad kindness... bad food with like old ingredients. If you wish to have horrible experience, you can have it here....
Stayed 1 night in Dec 2019

2/10 Terrible

JIN

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
화가납니다
태풍으로인해 결항이되었는데 취소과정에서환불이안된답니다ㅡㅡ 그리고 90일이내에 예약하라네요ㅡㅡ 이게말이되는건가요? 한국에서보라카이가 옆집갈수있는거리입니까? 대한민국 국민중 99%는 어렵게시간내고 연휴나 월차또는 휴가를 회사서눈치봐가며써가야갈수있는나라입니다 태풍때문에못간거도억울한데환불이안된다니요ㅡㅡ 그리고90일이내 재예약이라는 말도 안되는 답변을 내놓는 어이없는 호텔 입니다.
Stayed 1 night in Dec 2019