Ratings based on 1,872 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom Houston, Texas, USA

Great hotel near South Bank on the river

Posted May 18, 2015
Pros: The friendly people
Cons: N/A
Location: South Bank is excellent
great time of year, great temperature and nice location.
4 out of 5
by A verified traveler

Ideal for the Convention Centre

Posted Apr 25, 2015
The largest advantage to the hotel is its easy access to the BCEC ... a two minute walk across a patio. I would stay there again on that basis. A second nice advantage is (are?) all the hopping and pretty good restaurants within a five minute walk ... I went to French Martini and to Stokehouse. The minor downsides are: the elevators are overwhelmed; the appointments in the corridors and room - while very clean - are cheap-feeling, kind of like a lodge where people are more interested in the time spent on the slopes; and the price is pretty high.
3 out of 5
by A verified travelerfrom Ballarat

Great hotel uncaring staff

Posted Apr 16, 2015
Pros: Room comfort
Cons: Staff training and noise reduction in the morning
Location: Great location
We found this a high quality hotel however the staff members do not seem much care for their customers. Cleaners are extremely noisy as of 7 AM which makes it difficult to sleep in the morning.
3 out of 5
by A verified travelerfrom mackay

Overpriced for what you get

Posted Apr 13, 2015
Made the mistake of booking during school holidays and paid inflated price for room. The room was comfortable but basic with bathroom showing its age. It was noisy due to late night revellers returning to their rooms close to ours.
4 out of 5
for Everyone
by A verified travelerfrom Melbourne, Australia

Great location

Posted Apr 11, 2015
Pros: Location
Cons: None
Location: Restaurants, shops, museum.
Close to southbank to enjoy the sites, restaurants, southbank beach was great for the kids.
3 out of 5
by A verified travelerfrom Sydney

Great Location -BUT

Posted Apr 7, 2015
Check whats on! Was unable to use the pool and pool bar as the hotel had a function (unannounced to guests) or a normal drinks afternoon for young (under 30s) people. Not guests but anyone who want to turn up it seemed. . Mentioned to staff but received the normal response; "and what is your room number". No apology or explanation. Spa out of action. Paper thin walls - people walking in the corridor having normal conversation could be heard in the room. Terrible when kids were about. Staff start work at 5.00am but no consideration for sleeping guests. Very noisy. Unlikely to stay here again
5 out of 5
for Everyone
by A verified travelerfrom Sunshine Coast

Posted Apr 7, 2015
Great location at Southbank. Excellent river walks. Walking distance to The Gabba. Next door to the Convention centre. River Cat to The Powerhouse for a concert. A great base for a few days stay. Guest parking was a biy expensive
3 out of 5
by A verified traveler

Nice hotel close to convention centre

Posted Mar 28, 2015
had to wait 3 hours to check in to our room. Given 2 complimentary drink cards for the bar however could not sit down as all tables were reserved.
4 out of 5
for Everyone
by A verified traveler

A nice hotel close to Southbank.

Posted Mar 10, 2015
Pros: Clean foyer and rooms, friendly staff, close to everything.
Cons: Waiting at reception for my turn to get service but I understand that there are busy times.
Location: Southbank
We really enjoyed the stay lovely hotel. I would recommend it.
4 out of 5
for Everyone
by A verified travelerfrom Dallas, TX

Fun Location

Posted Mar 3, 2015
Pros: Location, and comfortable beds, very quiet, slept great.
Cons: Leave the curtains open for when people arrive so they can be wowed by the view. Let people know about Bachus when they check in, offer $5 off there.
Location: South Bank has museums, and some restaurants, and the riverbank to walk along.
I valeted a car and was happy this was about $10 less than in the CBD. I paid $20 extra to Expedia for a Superior Room, listed with perhaps 50% more square feet than a Standard Room, and was a little disappointed to learn the only difference in size was the balcony. But it seems the Superior Rooms also face the city, which is preferable, and so worth it. I was surprised upon entering the room to see the curtains fully closed, blocking the view. The sun comes up at 5:30 a.m., getting light at 5 a.m., so maybe this was a reminder to people to close the curtains when they go to sleep. When I ran the water in the bathroom sink, I heard a slightly delayed gurgling under the floor, as the water was piped to a small open drain in the middle of the bathroom floor, which I have not seen before. But only the sound was odd; the bathroom itself was fine. I loved the location, being in the heart of South Bank, and able to walk to and over the Victoria Street bridge to the Queen Street Mall. I had trouble finding the hotel when I came back, because there seem to be no signs with the name on the east side, except on the SE corner. The large outdoor bar Bachus is fantastic - but I only learned about it because when walking outside I heard the music and saw the torches - it would be nice if the desk told me about this when I checked in. I was traveling alone, which made me less excited, but if with someone else would have loved my stay here.