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Hotel Castillo Resort
3.5 star property

Comfortable hotel with full-service spa and free water park access

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hotel Castillo Resort

Photo gallery for Hotel Castillo Resort

Outdoor spa tub
Exterior
Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, free WiFi
Interior
Shower, rainfall showerhead, free toiletries, towels

Overview of Hotel Castillo Resort

Reviews
7.2

Good

Popular amenities

  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Carrera 12 #7-70, San Gil, Santander, 684031
  • Popular LocationEl Puente Shopping Center5 min walk
  • Popular LocationParque Gallineral11 min walk
  • Popular LocationGallineral Natural Park14 min walk
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Room options

View all photos for Family Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Family Room, Multiple Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Rainfall showerhead
Private bathroom
Cable channels
Desk
  • Sleeps 5
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Bed

View all photos for Triple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Triple Room, Multiple Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Rainfall showerhead
Private bathroom
Cable channels
Desk
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Quadruple Room, Multiple Beds, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Quadruple Room, Multiple Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Rainfall showerhead
Private bathroom
Cable channels
Desk
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room, 1 King Bed, Non Smoking

Shower, rainfall showerhead, free toiletries, towels

Double Room, 1 King Bed, Non Smoking

Highlights

Balcony
Separate sitting area
Air conditioning
LCD TV
Rainfall showerhead
Private bathroom
Minibar
Cable channels
  • Sleeps 2
  • 1 King Bed

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6.0 out of 10, (8)
The price is $111
$111 total
includes taxes & fees
May 4 - May 5
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About the neighborhood

San Gil

Located in San Gil, Hotel Castillo Resort is on a river. San Gil Cathedral and Valle de San Jose Cathedral are local landmarks, and travelers looking to shop may want to visit El Puente Shopping Center and Farmers Market - Los Santos. Traveling with kids? Consider Parque Gallineral and Panachi Station. Discover the area's water adventures with parasailing and rafting nearby, or enjoy the great outdoors with cave exploring and ziplining.
Visit our San Gil travel guideOpens in a new window

What's nearby

  • El Puente Shopping Center - 5 min walk
  • San Gil Cathedral - 10 min walk
  • Parque Gallineral - 11 min walk
  • Gallineral Natural Park - 14 min walk
  • La Gruta - 3 min drive

Restaurants

  • Restaurante Balcón Sangileño - 8 min walk
  • Chicken Kronch - 6 min walk
  • Lula Coffe Pub - 5 min walk
  • Parque Gallineral - 11 min walk
  • La Barra 1516 - 6 min walk

About this property

Hotel Castillo Resort

Family-friendly hotel by the river
Consider a stay at Hotel Castillo Resort and take advantage of free breakfast (local cuisine), free water park access, and a terrace. Indulge in a body scrub, a body treatment, and a facial at Cielo y tierra, the onsite spa. The on-site restaurant offers breakfast, brunch, lunch, and dinner. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • A front-desk safe, multilingual staff, and smoke-free premises
  • Concierge services, luggage storage, and tour/ticket assistance
Room features
All 142 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and separate sitting areas.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch LCD TVs with cable channels
  • Balconies, separate sitting areas, and daily housekeeping

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Outdoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 9 floors
  • Built in 2012
  • Smoke-free property
  • Traditional architecture

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. This is included in the price displayed. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

There is limited hot water on site
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Castillo Resort San Gil
Castillo San Gil
Hotel Hotel Castillo Resort San Gil
San Gil Hotel Castillo Resort Hotel
Hotel Hotel Castillo Resort
Castillo
Hotel Castillo Resort Hotel
Hotel Castillo Resort San Gil
Hotel Castillo Resort Hotel San Gil

Frequently asked questions

Does Hotel Castillo Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Castillo Resort?

As of Apr 28, 2024, prices found for a 1-night stay for 2 adults at Hotel Castillo Resort on May 1, 2024 start from $71.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Castillo Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Castillo Resort?

Self parking is free at this property.

What time is check-in at Hotel Castillo Resort?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Castillo Resort?

Check-out is at 1:00 PM.

Where is Hotel Castillo Resort located?

This family-friendly San Gil hotel is located on a river, within a 10-minute walk of El Puente Shopping Center, La Libertad Park, and San Gil Cathedral. Parque Gallineral and Gallineral Natural Park are also within 15 minutes.

Hotel Castillo Resort Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 29 reviews" "
Rating 8 - Good. 5 out of 29 reviews" "
Rating 6 - Okay. 6 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 5 out of 29 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disney- themed, best for families
Decent location about 10 minute walk across the river to town. Very accommodating staff. Busy only on weekends. Breakfast buffet on weekends. To-order on weekdays. Elevators and hot showers were rather hit or miss. Overall it was fine for the money.
Stayed 5 nights in Mar 2023

6/10 Okay

Alexander

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property looks bad, unpainted building and you have to deal with dirt, wheelbarrows cause they still working on the property. Not what I was expecting about it.
Stayed 2 nights in Jul 2022

2/10 Terrible

Edrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal Servicio
El servicio fue pesimo al llegar al hotel. Esa noche compramos licor en el mismo hotel para consumo con unas amistades y familiares y a las 10pm de la noche nos apagaron todas las luces del hotel sin avisarnos que iban a estar cerrando. Lamentablemente es una falta de respeto al consumidor. Luego en la habitacion cuando nos fuimos a banar con mi esposa no habia agua caliente y la ducha estaba danada, se le salia por todos lados. El dia siguiente al hacer el checkout para poder explicar la situacion que nos paso, no habia ningun gerente para hacer nuestras sugerencias. Lamentablemente no lo recomiendo en lo absoluto.
Stayed 1 night in Jul 2022

6/10 Okay

CESAR

Traveled with family
Disliked: Cleanliness
I will give a 2 and 1/2 starts to this Hotel
PArt of the entertainment offered by the Hotel for the kids was free and the other section was an additional cost. I was not aware of this. The cleanness of the rooms still has some details that are not tolerable. They offer a much better price if you book directly or in person.
Stayed 2 nights in Jul 2022

2/10 Terrible

Ingrid

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff very unprofessional, we were required documents for our children which we didn't know. We were told if documents weren't showed the "sorry you cannot stay" Finally signing a waiver, while my son falling asleep in the front desk sofa. AC room didn't cool enough, no trash can in the room only in the bathroom. 1st night one family member didn't sleep well bc room too warm. Changed room for a better one but shower wasn't working properly and ACsystem leaking water at night. This hotel has good amenities but service is poor, there are many safety risks for children in the pool, pool no warm enough, this hotel needs to be walked by to be categorize as 3 stars hotel. Stay wasn't a pleasant as it is mentioned in its web site or other websites. We are paying an expensive night to have a mediocre sleep. Not fair.
Stayed 2 nights in Jul 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Levi

Traveled with partner
Liked: Cleanliness
I found hotel room to have very average amenities for the price, e.g. no hand or face towels, the bathroom was very small.
Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2021

6/10 Okay

JORGE EMILIO

Traveled with family
Las instalaciones demasiado oscuras, adicional es un poco incomodo la poca privacidad que se tenia para el uso de la piscina y demás aréas teniendo en cuenta que los fds dan pasadía a personas que no se encuentran hospedadas en el hotel, los pavos dejaban suciedad a su paso y esta no era aseada oportunamente.
Stayed 2 nights in Jun 2023

10/10 Excellent

ANDREA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022