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The room, as usual, was clean. Nothing fancy, but that’s why I stay here. I want a clean comfortable bed, and a clean bathroom/shower. I don’t need anything beyond that, nor do I want to pay extra for them.
Area around the property: the parking lot needs patched and resurfaced. The winter was harsh.
Ron
Stayed 1 night in Apr 2024
Response from manager on Apr 30, 2024
Ron, we enjoy having you stay with us. We will be working on our parking lot this year, winter was hard on our parking lot. Thank you once again, Have safe travels!
Paul, thank you for staying with us hope you have safe travels!
8/10 Good
Michael
Apr 29, 2024
Liked: Cleanliness
property is clean just needs paint and updating.
Michael
Stayed 1 night in Apr 2024
Response from manager on Apr 30, 2024
Hello Michael, Thank you for your feedback! Greatly appreciate it!
4/10 Poor
Bailee
Traveled with group
Apr 28, 2024
Disliked: Staff & service
It was hard to get a hold of someone to come to the front desk. When she did (I believe it was a cleaning lady) she wasn’t very nice. She asked for a credit card and I said all I have is debit and she said that was fine but it would not take the card. We ended up using a different card but the attitude was not appreciated
Bailee
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Bailee,What you have shared is not indicative of the top-notch hospitality we aim to provide our guests, and for that, we apologize. Our front desk team had to help with housekeeping on that particular day, and they were walking from the top end of the motel to the front desk. It takes some time to traverse our property and reach the office and we appreciate your patience in this regard. It is our hope you will consider giving us another chance to show you a more improved experience.
The person who was working was very friendly and comfortable to talk with. Made me feel safe and comfortable
William
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello William, It puts a smile on our face to know that our staff is taking our of you and friendly. We greatly appreciate it. Have safe travels.
10/10 Excellent
Kim
Traveled with partner
Apr 6, 2024
The room was very clean and had all the amenities we needed. We could have used electric outlets bedside but made what we needed work. Room was quiet.
Kim
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Dear Kim, thank you for taking the time to give us your feedback on your recent stay with us we greatly appreciate it. We look forward to seeing you in the future. Have safe travels. Thank you!
The room was good except that we were in a handicap room which had a shower in disrepair. I was unable to take a shower. We arrived at 10:00 P.M. and the room was very cold and took a long to to warm up; it was very uncomfortable for about an hour. The continental breakfast had variety and the food was good. We told the reception about the problems and she recorded our concerns to report to the manager. We have stayed there in the past and had a good experience on all fronts.
Susan
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Dear Susan, We are sadden to hear about your recent stay with us was not up to our standards, we do our best to maintain every room. Thank you for letting us know about your concerns. We do hope in the future you will give us another chance. Thank you for choosing to stay with us have safe travels.
8/10 Good
Robert
Feb 6, 2024
convenient
Robert
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Dear Robert,We would like to thank you for staying with us and giving your feedback on your recent stay with us. We look forward to seeing you in the future when ever back in our town. Have safe travels.
8/10 Good
Charles
Business traveler, Traveled with partner, Traveled with family
Jan 4, 2024
Liked: Cleanliness
The property is okay for the price.
Charles
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Dear Charles, thank you for taking time out to give us feedback we greatly appreciate.
Excellent room with lots of amenities. You enter from the outside but there's also a second door in the rear that leads to an inside hallway. Nice to be able to walk to breakfast without having to go outside!
Mark
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Dear Mark, We are happy to hear you have a excellent room and stay. We look forward to seeing you in the future.
8/10 Good
Robert
Business traveler
Dec 20, 2023
Liked: Cleanliness, staff & service, amenities
I wear a medical device at night. It needs to be plugged into an electrical socket to work. I went to plug it in behind the bedside table and found an open outlet. No outlet cover that would prevent someone from touching the exposed wires. I took a picture and showed the front desk. They said maintenance would take care of it.
Robert
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Dear Robert, We greatly appreciate you giving us your feedback. Also thank you for bring that issue to my attention. We have take care of the issue. Hope you have safe travels over the winter time. Have a happy holiday.
10/10 Excellent
Teresa
Dec 4, 2023
Teresa
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Thank you Teresa, We enjoyed having you stay with us. Safe travels
Hello Alexa, Thank you for taking the time to give us your feedback on your recent stay with us. We are happy to hear it was great put a smile on our face. We wish you safe travels.
10/10 Excellent
David
Nov 25, 2023
David
Stayed 1 night in Nov 2023
Response from Manager on Dec 22, 2023
David, thank you for taking the time to give us feedback have safe travels
6/10 Okay
Thomas
Traveled with pets, Traveled with family
Nov 23, 2023
Disliked: Amenities
Did not let us know ahead of time that they only allow one dog and I have two!!!
Thomas
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Dear Kathy, thank you for staying with us. When you book online pet policy states that we do not allow pets, Sorry about the miss communication. We hope you made it safe to the cost and have a great Thanksgiving.
10/10 Excellent
Duane
Nov 20, 2023
Duane
Stayed 1 night in Nov 2023
Response from Manager on Nov 23, 2023
Hello Duane, Thank you for taking the time out to give us your feedback. We greatly appreciate it have a great day!
Dear Value Guest,Thank you for taking the time to give us feedback on your recent stay with us, we look forward to seeing you when back in Burns. We are happy to have been help with your stay. Have safe travels
Hello Emilie, Thank you for taking the time to give us your feedback on your recent stay with us, we look forward to seeing you in the future. Safe travels
Great place for a day or several day stay. Great front staff, very clean rooms, comfortable bed. Easy access and parking. Well kept exterior of facility.
Gordon
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Dear Gordon,We are happy to hear about your recent stay with us. Thank you for staying with us and giving your feedback we greatly appreciate it. Hope you had safe travels to your destination!
Hi Ivan, We are happy that you enjoyed your stay. We look forward to seeing you when ever back in our town have safe travels.
10/10 Excellent
Patricia
Nov 3, 2023
Patricia
Stayed 1 night in Sep 2023
Response from Manager on Nov 7, 2023
Dear Patricia, It is nice to hear about your recent stay with us. Thank you for choosing to stay with us, Have safe travels
4/10 Poor
Verified traveler
Oct 27, 2023
Liked: Cleanliness
Disliked: Room comfort
Worst bed ever.
Verified traveler
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Dear Barbra, we are sorry to hear you did not sleep well. This is the first we are hear about that bed being bad, we will look into your issue. Thank you for taking the time to give us your feedback. Have safe travels
Dear Brenda, Thank you very much for you feedback. We are delighted to hear you enjoyed your recent stay with us. Hope to see you in the future, safe travels
Hello James, Thank you for taking the time to give you feedback on your recent stay with us. We greatly appreciate it, also we look forward to seeing you on your next trip.
6/10 Okay
Hay
Oct 22, 2023
Hay
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Dear Hay, Thank you for choosing to stay with us we greatly appreciate, hope you had safe travels to your destination.
Nice place/people. My card-lock didn't work while I lugged a lot of valuable things up and down the stairs.... that was annoying. BUT, I'd stay there again.
John
Stayed 2 nights in Oct 2023
Response from Manager on Oct 15, 2023
Dear John, We greatly appreciate your feedback, we look forward to having you stay with us again. I would like to apologize about the key not working. Have safe travels.
10/10 Excellent
David
Oct 8, 2023
David
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello David. We thank you for choosing to stay with us and give your feedback, we greatly appreciate it. Have safe travels
Good Morning Sara, Thank you for staying with us it was very nice to talk with you. When ever back in Burns we look forward to seeing you again. Thank you once again.
8/10 Good
Kevin
Sep 29, 2023
Kevin
Stayed 1 night in Sep 2023
Response from Manager on Oct 19, 2023
Hello Kevin, We greatly appreciate you taking the time to give us your feedback on your recent stay with us, we are happy you stayed with us. If ever back in Burns we look forward to seeing you again. Have safe travels
4/10 Poor
GGM
Sep 28, 2023
GGM
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Dear Valued Guest.We would like to thank you for staying with us and taking the time to give us your feedback we greatly appreciate it. Have safe travels.
8/10 Good
Michael
Sep 21, 2023
Michael
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Dear Michael, We would like to thank you for staying with us and giving your feedback. We look forward to seeing you again. Thank You
Dear Steven, Thank you for taking the time to give us feedback. We are happy to hear you had a comfortable stay. If ever back in our town we look forward to seeing you again.
Overpriced for the type of room. Housekeeping didn't observe privacy.
Steven
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Steven,I would like to apologize on behalf of the housekeeping. It was a honest mistake to knock on door we value our guest privacy. We hope you had a safe trip. Thank you.