Dear Priscilla,Thank you for taking the time to share your experience with us.We are concerned to read your comments and we are saddened for not having met your expectations in all aspects. We assure you that your concerns were addressed, as it is our hope that you will consider a future visit in order to experience the level of hospitality that is typical of our hotels.Yours sincerely,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear clarissa,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Amanda Joy,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. However, we are obliged for the benefit of our guests, who are willing to have a nice and relaxing holiday, to intervene when anyone is having unwanted behaviours. Our staff is always more than willing to intervene.Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Christine,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Candace L,Thank you very much for leaving your valuable feedback.Your positive ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We look forward to your next visit.Kindest Regards!Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Norma,Thank you for taking the time to provide us your feedback on your stay at our property.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Jeffrey,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Jesse,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Jesse,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Kennedi,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Ondre,We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in every day. Thank you very much for your kind words.We really look forward to working for you again!Wishing you the best,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Maritza,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Brittany,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Ronald Virgil,Thank you very much, our reward is your kind review with the confirmation of a job well done.It was a pleasure to host you.We would love to see you again soon, Ronald.And we wish you a lovely day.Loving Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Alexandra,Thank you very much for your brilliant ratings.We are delighted to read your kind remarks.Hoping to welcome you again very soon Alexandra!Kindest wishes!Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Awo,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read your stay was not perfect.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.Thank you for sharing this information with us, it is really helpful when implementing the adequate measures. We would like to apologize for any discomfort.Looking forward to hosting you again.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Gina Marie,Thank you very much for staying with us and for taking the time to share your valuable feedback.We count ourselves lucky for our lovely guests and we really look forward to working for you again soon.And we wish you a beautiful day, Gina Marie!Warmest Greetings,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Edgar,Thank you very much for taking the time to provide your valuable feedback from your recent experience.We are very grateful to you staying with us.Regrettably, the weather did not help us make your stay more pleasant. We hope you visit us again for a better experience.Kindest Regards, Edgar,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear marlene,Thank you for choosing Riu and for sharing your impressions.We are truly disappointed to hear that you were not completely satisfied with your recent experience with us.We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to resolve this. We sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon.Please receive our warmest regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Marina,We appreciate you took the time to leave your impression regarding your recent stay with us.It is disappointing to read your this.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.Thank you for staying with us.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Brenda,Thank you for sharing your experience with us!We are glad to find that you enjoyed the beach area and the views, however, it's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations.We hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Apreciada Raquel,Agradecemos sinceramente sus amables palabras. Su reseña nos motiva profundamente a perseverar en nuestro camino y anticipamos con entusiasmo la oportunidad de darle la bienvenida nuevamente en cualquiera de nuestras instalaciones para brindarle otra experiencia excepcional.¡Le esperamos con los brazos abiertos!Cordialmente, Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Claudia,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us, Claudia!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Francisco,Thank you for taking the time to provide us your feedback on your stay at our property.The choice of words of your review is not appreciated.RIU Hotels & Resorts is involved in biodiversity protection projects.Please allow us to explain the importance of praising and protecting every natural area. In order to keep the breath-taking nature of the places tourists choose to visit for its beauty, we are committed in keeping the biodiversity of the area. Therefore, the impact of tourism in these areas must be minimized.We kindly recommend all our guests to thoroughly check the biodiversity and the natural areas of the countries they wish to visit, before making a reservation. We encourage our guests to visit our website, where they will find hotels in very different destinations that can match any guest’s needs. Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Edgar,We are so pleased to read that your overall experience was positive.Thank you very much for your great feedback, it is very much appreciated, since our team works to make every guest’s stay memorable.We wish you a lovely day.Looking forward to hosting you again Edgar!Kindest wishes,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Anna,Thank you very much for taking the time to provide your valuable feedback from your recent experience.We are very grateful to you staying with us.However, we regret that we failed to live up to your expectations in some aspects and we are disappointed to read the shortfalls you received.Please allows us to remark the shop is not run by Riu.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Daniel,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to welcome you again very soon, Daniel!Warmest wishes!Hotel Riu Palace Baja CaliforniaOnline Reputation Manager