Dear Alma Elizabeth,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We appreciate you bringing these issues to our attention and will be sure to work to improve our services. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Santa FeOnline Reputation Manager

Dear Donna,We are so grateful for your outstanding ratings.It is rewarding to read you enjoyed your stay at our hotel.We take note of your observation and we will continue working to make every stay memorable.We cannot wait to host you again!Loving Greetings,Hotel Riu Santa FeOnline Reputation Manager

Dear Adam,Thank you for sharing your ratings with regards to your recent stay.We are very sorry to learn that you were disappointed with some aspects of your experience.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Matt,We are very grateful for your evaluation.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Matt!Warm Regards!Hotel Riu Santa FeOnline Reputation Manager

Dear Jessica,Thank you for sharing your thoughts with regards to your recent stay.We regret that our service did not meet your expectations as our goal is to make your stay memorable. We are concerned to read about the issues you raised.We will continue working in order to improve our services.Wishing to be able to host you in the future.Warmest wishes,Hotel Riu Santa FeOnline Reputation Manager

Dear Lance,We endeavour to go above and beyond to ensure our guests have a memorable experience.That is why it is rewarding to learn that you had a nice holiday. We are very happy to read you liked your stay.Thank you very much for being our guest.We will be waiting for your next visit.Warm Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Mario,We very much appreciate your kind comments and your wonderful ratings.We will be sure to share your feedback with the management.As it is our hope that you will give us the opportunity to serve you again.Warmest Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Justin K,Thank you for sharing your thoughts with regards to your recent stay.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.We will do the follow up internally.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Bernadette,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Kindest Regards, Hotel Riu Santa FeOnline Reputation Manager

Dear Elvia,We appreciate you took the time to leave your impressions regarding your recent stay with us. Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. We are sorry that you left our resort thinking otherwise.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Scott Allan,Knowing that you liked your stay, makes us very happy.Thank you very much for choosing us and sharing your excellent evaluation.It is an honour to be recognized as a good hotel. And we wish you a beautiful day!Kindest Greetings, Scott,Hotel Riu Santa FeOnline Reputation Manager

Dear Jessica,Thank you for sharing your feedback with us!We regret that some of the aspects of the hotel did not meet your expectations.We place great importance on providing guests with a great experience and this certainly is not the impression we'd like to leave our guests.We will of course share your impressions with corresponding team as we hope you allow us another opportunity to regain your trust and share a more positive experience with you next time.Greetings,Hotel Riu Santa FeOnline Reputation Manager

Dear Mark,We truly regret to learn about your discomfort. We take note of your observation and we will continue working to make every stay memorable.We hope to host you again.Loving Greetings,Hotel Riu Santa FeOnline Reputation Manager

Dear Cristal,We cannot thank you enough for your outstanding feedback.We feel privileged, since from all the hotels you chose us and you had a fantastic stay.Thank you very much!Hoping you visit us again, Cristal.Loving wishes!Hotel Riu Santa FeOnline Reputation Manager

Dear Allison,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review.Best Regards,Hotel Riu Santa FeOnline Reputation Manager

Dear Melissa, Thank you for letting us know about your experience at the Hotel Riu Santa Fe. We are very disappointed to read that your culinary experience was unsatisfactory. Gastronomy is a key part of the guest experience here at the hotel, and our talented team of chefs always strive to offer a wide variety of local and international delights in order to please all palates. Your feedback is essential for our success and will be relayed with our Chef team.We truly hope for another opportunity to provide you with a better experience in the future.Sincerely,Hotel Riu Santa FeOnline Reputation Manager

Dear Veronica,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We are dismayed to read your reference about the staff, as we are regularly complimented on the excellent customer service received by those who choose to stay with us.Please be assured that we will follow up on your comments and address them with the relevant departments.We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Santa FeOnline Reputation Manager

Dear Dolores Denis,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Loving wishes, Dolores,Hotel Riu Santa FeOnline Reputation Manager

Dear NatalieWe strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Loving wishes, Natalie!Hotel Riu Santa FeOnline Reputation Manager

Dear Christina,Thank you very much for your fantastic review.We are delighted to read your kind remarks.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome your husband and you again very soon.Kindest wishes, Christina,Hotel Riu Santa FeOnline Reputation Manager