Dinner served, sushi

Reviews of The Towers at Pueblo Bonito Pacifica - All Inclusive

4.5 out of 5
The Towers at Pueblo Bonito Pacifica - All Inclusive
Predio Paraiso Escondido, Cabo San Lucas, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 55 reviews" "
Rating 8 - Good. 10 out of 55 reviews" "
Rating 6 - Okay. 7 out of 55 reviews" "
Rating 4 - Poor. 2 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shortened but Sweet
Stayed 5 nights in Jan 2024
Response from René Virgilio General Manager The Towers at Puebl on Feb 27, 2024
Dear John, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

George, Santa Clarita

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from René Virgilio General Manager The Towers at Puebl on Feb 27, 2024
Dear George,Thank you very much for your preference, we hope to see you very soon.Best regards,

4/10 Poor

Dina, Scottsdale

Traveled with family
Disliked: Property conditions & facilities
The property is very outdated!! The pools and jacuzzi need to be updated! The lounge chairs are very old and uncomfortable! One day during our stay we had no water! It was on and off all day! They just kept telling us they are working on the pipes! They didn’t compensate us or offer us anything! When the water did work it kept spouting in and out, it wasn’t consistent water! One night we went to dinner at the Asian/Japanese restaurant, we tried to order 4 or 5 different items and they told us they didn’t have any of the items! The staff was very friendly but the property was no worth the money!! Will not stay there again!
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Feb 27, 2024
Dear Dina, We appreciate the time you have taken to make us aware of the issues you had during your recent stay. You can rest assured that each comment is reviewed with our management team and all the necessary measures are taken in order to prevent future mishaps; nevertheless immediate action will be taken. We pride ourselves on providing a relaxing experience to all our guests and we strive on making our guests feel as if they are in a tranquil oasis of calm and we are very successful in achieving that, we indeed apologize if we have come short of meeting your expectations.Sincerely,

10/10 Excellent

Susan, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aldo Vazquez on Dec 18, 2023
Dear Susan.First, we would like to thank you for having chosen Pueblo Bonito Pacifica Golf & Spa Resort to spend your vacation.We are glad that you enjoyed our beautiful property. we will make sure to share your positive comments to our staff, this help us to be motivated and keep up on the good work.Sincerely,

10/10 Excellent

Heriberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service with a smile. Great food. Quiet and very relaxing. Only negative is you can’t swim at the ocean as it’s really rough.
Stayed 3 nights in Nov 2023
Response from Aldo Vazquez on Dec 18, 2023
Dear HeribertoThank you for your feedback, We are glad that you enjoyed our beautiful property. we will make sure to share your positive comments to our staff, this help us to be motivated and keep up on the good work.Sincerely,

10/10 Excellent

Kerry Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing staff and food. It’s very tranquil with a subtle energy and there are a few fun activities offered during the day like pool volleyball, dance lessons, card games but mostly you’d come here for some R&R with a loved one. We stayed in the Towers and the bed was the most comfortable thing ever like sleeping on clouds, the rooms are on the smaller side but enough space for a 4 day trip. Our butlers were super nice and helpful though we really only used their services on day 1. The biggest letdown was the spa of you can even call it that. First of all, it’s hard to find, hidden below the lobby down a hall with barely any signs. There is a small locker room area for men and women and each has a tiny steam room, hot pool and cold pool q with 1 lounge chair. It’s tiny and very disappointing, especially since it’s such a nice resort overall. Feels like an after thought and I wouldn’t call it a spa. The I my other downside which really wasn’t a big deal is the VIP lounge. You’d think arrive would be great given the name but it’s incredibly slow and often the wait staff (only one was there each time we went who was actually taking orders) forgets your orders…this happened twice. We ordered soup which is likely somewhat premade and it took 35 mins yet we were the only ones there and it was like 3pm. Same thing happened the next day. I wouldn’t upgrade to a towers for that but overall very nice property with warm, friendly staff.
Stayed 3 nights in Oct 2023
Response from Aldo Vazquez on Nov 7, 2023
Dear KerryFirst of all, we would like to thank you for having chosen Pueblo Bonito Pacifica Golf & Spa Resort to spend your vacation. We are glad that you enjoyed our beautiful property. We will make sure to share your positive comments to our staff, this definatelly help us to be motivated and keep up on the good work.We notice, that you are not satisfy with some areas of our resort. Thank you for Your comments, this will help us to improve. Our priority is guest satisfaction.We sincerely hope you will give us another opportunity to demonstrate why Pueblo Bonito Pacifica Golf & Spa Resort is home away from home for many other visitors.Kind Regards.Guest Service Experience

10/10 Excellent

Paul, Ladera Ranch

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kind and attentive staff. Beutiful views and good food.
Stayed 3 nights in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite Resort in Cabo
We first visited the Towers at Pueblo Bonito Pacifica in August 2022 and rebooked while at the airport to go home. August was too hot and humid. We booked for February to swim with the Whale Sharks but something came up at home and we rebooked for June. The weather was wonderful! Not too Hot and no real humidity. The resort is tops. All the employees make you feel welcome!! A great level of service! The food is outstanding! The highlight of the trip were the special cocktails created for us at the Quivira Bar by the Euphemio!! We HIGHLY recommend!!!
Stayed 6 nights in Jun 2023
Response from Aldo Vazquez on Jul 13, 2023
Dear RichardThank you so much for your kinds words, we will let the staff know about your experience, this will motivate them.Hopefully we will see you again soon so you can enjoy our beautiful property once again.Saludos

10/10 Excellent

John

Stayed 4 nights in Apr 2023
Response from René Virgilio General Manager The Towers at Puebl on Jun 13, 2023
Dear John, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views…fantastic beach and pool area. Food was very good. We’ll be back…
Stayed 5 nights in Mar 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tipping
Amazing stay, one of our top all inclusive. Know before going, tips are not included, not a big deal as service was great and we didn’t mind tipping but other resorts don’t accept it and this resort encourages it!
Stayed 7 nights in Feb 2023
Response from René Virgilio Carrasco General Manager Pueblo Boni on Mar 23, 2023
Dear Michelle, Thank you for sharing your experiences with the travel community. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Warmest regards,

10/10 Excellent

Shannon

Stayed 5 nights in Oct 2022

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Natalie

Stayed 7 nights in Jul 2022

10/10 Excellent

Javon A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. This place is clean and absolutely beautiful.
Stayed 3 nights in Jun 2020
Response from René Virgilio Carrasco General Manager The Towers on Jul 20, 2022
Dear Javon A, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon. Warm regards,

10/10 Excellent

Tamera

Liked: Cleanliness, staff & service, property conditions & facilities
LOVE THE VIEWS, LOVE THE SERVICE
I thoroughly enjoyed my stay here! I stayed in the Towers and the service was impeccable! My ONLY complaint is that, although it looked inviting, the bed was very hard. I had an Ocean View suite. I was not given the uncomfortable pressure for a time share, but I did let them know right away I was there because I was preparing my head for surgery, so maybe they thought it was improper, which I am thankful for! Oh, and the VIP lounge is the BOMB for whale watching while you snack and chill!
Stayed 4 nights in Feb 2022
Response from René Virgilio Carrasco General Manager The Towers on Feb 10, 2022
Dear Tamera, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of seeing you again in the future as we will be more than happy to serve you. Cordially,

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were especially pleased with our Butler Alexis who was very helpful and anticipated our needs. The staff at Pacifica could not be nicer, and they have been consistently nice in the 5 years we have been enjoying this property. Orlando in the VIP Lounge was also very accommodating and friendly. We are going back next year, same property.
Stayed 10 nights in Aug 2021
Response from General Manager on Sep 8, 2021
I am thrilled to read of what an enjoyable stay you had with us and would like to thank you most sincerely for taking the time to share your experience at Pueblo Bonito Pacifica. Thank you for your lovely compliments; It will be an absolute pleasure passing them on to my team and to Alexis and Orlando. I hope you will consider us as your home away from home now that you have found us. Thank you for staying with us.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food, great service. Adrian who works in the fitness center was very helpful and so nice. You always feel as if there’s not that many people so it feels excluded from the rest of the world which is nice. Amado was a huge help at the bar, he would go out of his way to find our specific drinks that we like, excellent!. Our trip to Cabo! https://youtu.be/bE15gaBPlCs
Stayed 4 nights in Aug 2021
Response from General Manager on Aug 19, 2021
It is a pleasure to learn about the pleasantness of your stay as well as how amazed you were with the attention provided. Our team provides unparalleled service with the only goal to delight you with the amazing offerings and service. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is my second stay at this resort. Not sure if I would come back.... Key take away points from my 7 night stay: The grounds on the hotel are truly superb. We booked a butler room within the Towers. Butler service consisted entirely of one txt message a day asking how diner was. It truly was more annoying then anything. The brand hotel prides themselves on being certified by the British-Butler Institute. The butler service here is not to the British Institute standards at all. I have stayed around the world with butlers certified from there and the experience is a complete 180 degrees. I wanted a private sedan from the resort to NOBU for a dinner reservation. Instead of finding a company that could provide the service, the butler simply stated we don't offer that but we have cabs the door man can assist with. Dulce Maria Roura the pool butler was excellent, went above and beyond to assure everything I wanted was taken care of. Karla at the pool goes above and beyond and should be a butler. The standard she held for the resort and customer service she provided is what is expected on vacation. Quivira steak house is recommended. Service is excellent. Service at Siempre is below average. Food was okay. I did the up-charge on the cowboy steak. Was okay. Wouldn't recommend. Food at the peninsula is okay, again, service below average. OVERALL 6/10. I HOPE things are changed so I will come back because the actual resort and location are truly stunning & beautiful.
Stayed 7 nights in Jul 2021
Response from José Ernesto Coppel General Manager The Towers at on Jul 21, 2021
Dear guest, We appreciate you taking the time to share your review of The Towers at Pueblo Bonito Pacifica Golf & Spa Resort and of your experience during your recent stay and thank you you to bring this matter to our attention and we apologize for any inconvenience you may have experienced. Your feedback is important to us and will be taking immediate action, we would like to assure you that every member of the team constantly strives to achieve the highest level of service and I regret we fell short of our goal with you. 
Your experience was not at the level we are known for and we are looking into all of the areas you have mentioned. Thank you once again for sharing your candid feedback and we hope to have the opportunity of welcoming you back again on a future visit. 
Best regards,

8/10 Good

Verified traveler

Stayed 8 nights in May 2021
Response from General Manager on May 24, 2021
Thank you for your recent stay at Pueblo Bonito Pacifica. it is definitely disappointing to learn of your 4-star rating and that we did not fully impress you. we apologize for any inconvenience that we may have caused you and invite you to visit us again

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, the best service!! Up charges for some restaurants not worth it to me. Food and drinks elsewhere were delicious
Stayed 3 nights in Mar 2021
Response from General Manager on Mar 18, 2021
On behalf of the staff at Pueblo Bonito Pacifica, we would like to thank you for your recent stay and recommendation as well as taking the time to share your experience with fellow travelers. We are delighted to know that you enjoyed your stay and we look forward to welcoming you back again soon.

10/10 Excellent

Brian, Nashville, TN

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the towers at Pacifica. It was beautiful, food was great, and our Butler Israel was amazing! The time share presentation wasn’t bad but one of the salesman was rude when we told him no. Otherwise, the trip was perfect! We will be coming back for sure!
Stayed 6 nights in Jan 2021
Response from Miguel Vargas on Jan 12, 2021
Thank you very much for sharing your comments about your recent stay at Pueblo Bonito Pacifica. We are very happy to read you had a lovely time at our resort and that you enjoyed all the details we take pride in offering our guests. As our regular practice, we will be happy to share your lovely remarks to my team who takes so much pride in ensuring that all of our guests only receive the very best in service. We look forward to welcoming you back home in the near future.

10/10 Excellent

Sara, Lake Havasu City Az

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time at The Towers third time at Pacifica... we were so impressed with the high standard of sanitation being used due to the Covid-19.. The care and courtesy shown by all was excellent We want to give a big shout out to Lidia our butler .Everyday she went above and beyond to help us.. Thank you again Lidia.
Stayed 13 nights in Dec 2020
Response from Miguel Vargas on Dec 17, 2020
We are so happy to know you had a wonderful experience, and that you enjoyed at the fullest your time spent with us. Our top priority is our guests happiness and satisfaction and it makes us so proud to know that we achieved and met our guests' expectations. It was our pleasure having you as our guests and we hope to see you again soon.

10/10 Excellent

Nas, Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leopaldo was an awesome butler! He catered to all of my needs and was very helpful.
Stayed 3 nights in Nov 2020
Response from Miguel Vargas on Nov 12, 2020
Thank you for sharing the enthusiasm on how wonderful your vacation at Pueblo Bonito Pacifica was. We were truly honored to have you as our guest and create a unique and memorable vacation for you. We will pass on your kind comments to the amazing team that made this possible! Thank you for mentioning the aspects you have enjoyed the most and we definitely await your return very soon.

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2020
Response from Miguel Vargas on Nov 4, 2020
thank you for stayed with us, was a pleasure to host you

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2020
Response from General Manager on Oct 20, 2020
We are so happy that you had a positive experience. It was our pleasure having you as our guests and we hope to see you again soon.

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2020
Response from General Manager on Oct 20, 2020
We are so happy that you had a positive experience, and that you enjoyed your time spent with us. It was our pleasure having you as our guests and we hope to see you again soon.

10/10 Excellent

Verified traveler

Stayed 5 nights in Oct 2020
Response from General Manager on Oct 20, 2020
We really appreciate you taking the time to post your review. We look forward to welcoming you back in the future!

10/10 Excellent

Andrea, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible all inclusive adults only resort. Our butler was helpful and the entire staff was friendly. Beautiful property and great amenities
Stayed 3 nights in Oct 2020
Response from Miguel Vargas on Oct 26, 2020
Firstly thank you for choosing Pacifica for your past holiday, it was a pleasure to host you.

6/10 Okay

David, Bentonville, AR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got the all inclusive. I didn’t like having to sign a $0.00 balance ticket every time you got a drink or meal. We have been to several all inclusive resorts and we didn’t have to do this non sense. This seems like a ploy to persuade a tip but it is actually time consuming and annoying !
Stayed 5 nights in Oct 2020
Response from Miguel Vargas on Oct 26, 2020
Firstly thank you for choosing pacifica, it was a pleasure host you. We appreciate the time spent sharing your comments as they are extremely important to us

8/10 Good

Brandon, Charlotte, NC

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at this property and will certainly return. Our butler, Stefano, was top notch. He worked tirelessly to ensure our stay was as memorable as possible. I celebrated my birthday during our stay and he coordinated some very cool stuff with my girlfriend for this day! We booked a fishing charter and he got us some motion sickness medicine off site and even brought us a cooler he purchased to store our fish! Top notch! The grounds were pristine and they definitely took COVID-19 extremely serious and had measurements in place to Mae us feel completely safe our entire stay. The one issue we had was with the concierge. For whatever reason he recommended a fishing outfit that was dreadful. The boat didn’t have AC in its cabin and it was an absolutely miserable experience with a very inexperienced fishing outfit. To be such a top notch resort it was mind boggling they would partner with such a horrible fishing outfitter (which we did not look at reviews as we should of). We ended up going out with another outfitter two days later and the experience was incredible. We recommend the resort being more cognizant of who they recommend, as this was nothing short of neglectful, and costly. Great resort, top notch staff (outside of considerate). Hopefully they will take our advice in ensuring the folks they recommend have been cross referenced. This certainly wasn’t the case with our situation.
Stayed 5 nights in Oct 2020
Response from General Manager on Oct 20, 2020
We appreciate the time you took to share your experience with us. We are very sorry that your recent visit didn't go as expected. Your feedback is highly important to us. Without hesitation we will take action regarding your comments to improve our service and prevent a recurrence of such events. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Best regards,

8/10 Good

Verified traveler

Stayed 6 nights in Aug 2020
Response from Aldo Vazquez on Sep 8, 2020
Dear Guest Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location!! The staff and service are the best I have ever encountered. I highly recommend staying here
Stayed 21 nights in Feb 2020
Response from Aldo Vazquez on Mar 2, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tom, Dalzell, Il

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean views, quiet, clean. The grounds were impeccable, and the rooms were up to date and comfortable
Stayed 10 nights in Feb 2020
Response from General Manager on Feb 25, 2020
We are so happy that you had a positive experience, and that you enjoyed your time spent with us. It was our pleasure having you as our guests and we hope to see you again soon.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best All Inclusives in Cabo
Pacifica by Pueblo Bonito is one of the best all inclusives we've stayed at in Cabo. The rooms look like a high-end hotel room in New York. The entire staff was extremely welcoming and on-top of whatever you needed. The food was exception! We had the best butler, Stefano, that took care of our reservations and helped with recommendations during our stay. I highly recommend Pacifica, and any resort within Pueblo Bonito, we loved everything about our stay.
Stayed 7 nights in Feb 2020
Response from General Manager on Feb 20, 2020
Thank you so much, we are pleased to hear that you enjoyed your overall stay and all our amenities, we strive on providing outstanding service to all of our guests, so we are glad that is what you received from my team. Thank you again and we will look forward to your return visit soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from General Manager on Jan 27, 2020
Thank you very much for taking the time to leave us your rating. We truly hope that in the future you would give us the opportunity to welcome you once again, to be able to provide a 5 star service.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very unique! The staff was very accommodating!
Stayed 3 nights in Oct 2019
Response from Lawrence Tuck on Nov 1, 2019
We really appreciate you taking the time to post your review. Our goal is to make memories for our guests and we are very happy that we succeeded in doing so for you. We look forward to welcoming you back in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Lawrence Tuck on Oct 25, 2019
Thank you very much for taking the time to leave us your rating. We truly hope that in the future you would give us the opportunity to welcome you once again, to be able to provide a 5 star service.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is absolutley beautiful. I stayed at their neighbor property about 7 years ago and always wante dto stay here. As beautiful as the prroperty was, the staff was underwhleming. We had a couple amazing servers, but the front desk and concierge were less than helpful, and were almost annoyed to offer help. I wouldnt reccomedn thi sproperty or stay here again. For the maount of money I paid, I expected exceptional servce. It was lack luster.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Apr 2019
Response from Ruben Ceballos on May 3, 2019
First of all, thank you very much for taking the time to leave us your rating. We truly hope that in the future you would give us the opportunity to welcome you back once again, to be able to give you our 5 star service.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
like: clean, great ocean views, no kids, peninsula restaurant was great, pool food also good considering its pool food. towers/vip lounge great! didn't like: bought all inclusive; they now give you a receipt after each and every service for "accounting". truthfully, felt more like attempts for extra tips but they won't admit it. awkward to say the least. property in search of identity: All inclusive, european, time share. need to make up their minds. sushi place - don't bother if you want variety or japan ambianace. recommendations: def worth the vacation overall. avoid the hotel time share scam (a couple we met got pressures and it cost the $10k!), do the all inclusive with a regular tower room to get vip lounge access, go to the steakhouse once for the views and avoid buying any extras. eat at le freida - best place of all their properties. go to Rose property for a day at the cabo red-neck beach. try the blue hawaiin at the pool!
Stayed 6 nights in Jan 2019
Response from Lawrence Tuck on Jan 18, 2019
I appreciate the time you took to share your experience with us. We are very sorry that your recent visit didn't go as expected. Your feedback is highly important to us. Without hesitation we will take action regarding your comments to improve our service and prevent a recurrence of such events. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Nice location, subpar service and food
Food was decent/good but not amazing. Drinks were subpar. Rooms were clean, bed could be more comfortable. Did not like the fact that we had to sign for every little thing we got even though this is an all inclusive and we had to also wear a bracelet even though we had to also sign for everything. Very redundant and not convenient at times. The shuttle between sister properties was booked a lot and not convenient from Pacifica as you have to take a shuttle and get a ticket at another resort because shuttle tickets at Pacifica are not issued. This created inconvenience as by the time you get to the other resort to get a ticket most seats on the shuttle if not all are booked for several hours. We also did not enjoy that we were trying to be sold a timeshare at least 3-4 times a day by the employees. They even called our room twice early in the morning waking us up asking us to attend a timeshare. For this reason probably wouldn’t stay here again.
Stayed 5 nights in Dec 2018
Response from Lawrence Tuck on Jan 18, 2019
I appreciate the time you took to share your experience with us. We are very sorry that your recent visit didn't go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We will work with the language issues and make sure to avoid these mishaps. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.

6/10 Okay

Verified traveler

Likes: Gorgeous views, quiet, food was very good. Dislikes: Bench in our shower hadn't been thoroughly cleaned (stains from a drink, someone's spilled makeup); Stained towels at the pool, the drinks were exceptionally weak, there is an additional $40 charge for the cabanas on the beach, even for guests with VIP privileges, extra charges for top shelf alcohol and "premium" foods, the VIP Lounge closed at 8pm (!!). Also, this is not a safe beach for swimming, so it is prohibited. We had a pleasant stay but felt hassled by all the upcharges. This resort definitely does NOT give a true luxury experience. It's a fairly generic experience for the price.
Stayed 4 nights in Aug 2018
Response from General Manager on Aug 20, 2018
Thank you for taking the time to review our hotel. We apologize that you were not fully satisfied with all aspects of your visit and it is always our wish to go above and beyond our guests’ expectations. As one of the few Adult Only, All-Inclusive Resorts, Pueblo Bonito Pacifica Golf & Spa offers an atmosphere that is centered on complete relaxation, wholeness and wellbeing. But you also have access to all of our other All-Inclusive properties packed with shows, dinners, beach activities and memorable events. I sincerely apologize that your visit went so poorly, but through this feedback, I will follow up with our team to improve future visits for our guests. We hope to have another chance to welcome you back and to prove our superior service, properties and activities to you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execellemt Staff and accommodations. Couldn’t say a negative thing about our Entire experience there
Stayed 7 nights in Jun 2018
Response from Adrian Nuñez on Jul 11, 2018
On behalf of Pacifica's whole team, we would like to express our happiness and appreciation for your positive feedback. It is our pleasure hearing that your vacation expectations were fully met with us. We will be looking forward to welcoming you here again.

10/10 Excellent

Joe, irvine. CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Get-away
Wow! A perfect couples retreat! Celebrated our anniversary in style at the towers! Our personal butler (Yomali) was so attentive and thorough! Spa therapy was unreal!
Stayed 2 nights in Dec 2017
Response from Adrian Nuñez on Dec 12, 2017
Thank you very much for your kind words and high praise. I am delighted to know that your stay at Pueblo Bonito Pacifica was such a memorable one. I am also very happy to know how much you enjoyed all the services provided and your Butler Yomali. Thank you for recommending us to your fellow Trip Advisor travelers and we hope to host you again in the near future.We would love for you to also share your experience with our TripAdvisor community. Kind regards,

8/10 Good

stephane, los angeles

Liked: Cleanliness, staff & service, room comfort
Nice hotel
Too far from the airport but nice place Need transportation if you want to go outside the hotel
Stayed 3 nights in Nov 2017
Response from Adrian Nuñez on Dec 12, 2017
We would like to thank you for taking to the time to express your comments and concerns about our resort, we apologize for any inconveniences the distance may have caused you, but we are glad you found Pacifica nice. We hope to welcome you again soon. Best Regards,

2/10 Terrible

Rebecca

Liked: Cleanliness
Disliked: Staff & service
Won't be back
Our stay was very disappointing and frustrating. The staff was relatively friendly, but extremely unhelpful and unaccomodting. Do not waste your money on the towers!! Absolutely not worth the so called "butler service" and "VIP Lounge". We never saw the butler other than when he walked us to our room upon checkin, and the lounge is nothing more than another room. Overall the food was not good. Never even got a decent margarita, and gave up after 5 tries. ALL other hotel guests were frustrated with all of the same issues we were. After talking with guests from PB Rose and PB Sunset- the service and staff was even worse at those resorts. Unfortunately we will not be staying at any of the Pueblo Bonito resorts in the future.
Stayed 3 nights in Aug 2017
Thank you for your comments. Please accept my sincere apologies for the occured issues. Whenever these situations are encountered we encourage our guests to contact the manager on duty to address this matters to offset these difficulties. I will ensure that your thoughts are shared within the team. I thank you for your comments and hope that you will give us another opportunity to host you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best experience ever
The service staff was exceptional. Hands down the best service staff in Cabo. Some of the staff that really made our stay perfect were Ricardo our butler, Carlos the waiter at the peninsula restaurant, and Hugo the sommelier. We will go back because of these exceptional staff members and also all the other staff members we encountered, everybody was great!
Stayed 7 nights in Jul 2017
Response from Adrian Nuñez on Oct 16, 2017
Thank you ever so much for your most wonderful review. We are very privileged to have a team of amazing individuals who will always try their utmost to please and to assist in a gracious, natural and enthusiastic manner. We very much look forward to your return and to continue to exceed your expectations. We would love for you to share the experience you had at Pueblo Bonito Pacifica with Trip Advisor users. Warmest regards

10/10 Excellent

sbb, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the new VIP Towers Section!
Top quality and top VIP area in Cabo! The views, fresh food quality, amazing fitness room, and modern Oceanside lounge area are just some of the top features
Stayed 3 nights in Jul 2017
Response from Management on Sep 21, 2019
Thank you very much for your kind words and high praise. I am delighted to know that your stay at The Towers at Pacifica was such a memorable one. Thank you for recommending us. We hope to host you again in the near future. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience at the Towers at Pacifica
Everything about it was top notch, we could not have been happier
Stayed 4 nights in Jun 2017
Response from Management on Sep 21, 2019
Thank you very much for your kind words and high praise. I am delighted to know that your stay was such a memorable one. Thank you for recommending us, we hope to welcome you again soon. Kind regards,