Ratings based on 196 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide SA

We liked the proximity to Cairns CBD.

Posted Oct 14, 2014
We did a lot of sightseeing walking around Cairns. We enjoyed the pool and spent a lot of time relaxing there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to all facilities on the esplanade

Posted Oct 7, 2014
Pros: Pool facilities for family and close to centre of town.
Cons: Bed comfort
Location: Close to Cairns Central shopping centre and PJ O'Brien's (good $14 meal + drink deals). Great walk on the esplanade and plenty of bars to enjoy
Good value for money, plenty of things to do and options with dining. Breakfast being included was a bonus, as eateries on the water could get quite dear for breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Geelong

Close to the esplanade

Posted Sep 14, 2014
Everything at Novotel was great, apart from the faulty air conditioning
5 out of 5
Recommended
for Families
by A verified traveler from Los Angeles, Calif.

Nicely located

Posted Aug 24, 2014
Nice central location, excellent pool, the morning buffet was great and the price for everything was excellent. Not a five star but all the same an excellent value. We are a family of three and the room was very spacious and worked well for us. It helped that we had a nice balconey. Would go there again on a return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Close to the CBD

Posted Aug 7, 2014
Pros: Location
Cons: Room needed to be aired out or something. Was quite smelly when closed up for a while.
Just a place to sleep on a work trip. Very comfortable beds.
3 out of 5
Recommended
by Marianne from NYC

Just OK

Posted Jul 21, 2014 on Hotels.com
Tom checked us in at the reservation desk, and he was one of the worse I have encountered in a long time. There was no direct eye contact and no details about the amenities of the hotel or our room. Twice during our 5 minutes encounter with him, he checked his phone for text messages. The breakfast buffet was an added amenity in the morning and was delicious. The upkeep on the rooms and pool were not great. My headboard was dirty and the walls need to be painted. The pool had lots of debris floating about and was not heated for our visit in early July. The woman at the tour desk was amazing and went above and beyond to help us plan our excursions.
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW north coast

Good location close to everything

Posted Jul 7, 2014
Pros: Good location
Cons: Sound proofing in rooms
Location: A five minute walk to the middle of Cairns, location location location.
Overall a good hotel. Good location noisy air co, too many add ons in costs, eg a fifty dollar a day fee should you use the bar is outrageous, these people should learn some customer services standards and only charge people once they use a product.
4 out of 5
Recommended
for Everyone
by Mick from Sydney

Central to town

Posted Jun 29, 2014
Stayed with two children in the room which was clean and tidey and walking distance to town and restaurants. Kids ate free at breakfast at the hotel, pool was lovely and hotel was great
3 out of 5
Recommended
for Business Travelers
by A verified traveler

NIce but expensive

Posted Jun 28, 2014 on Hotels.com
Nice hotel, but a little pricey.
3 out of 5
Recommended
for Everyone
by Gail and Tony from Melbourne

Nice and central

Posted Jun 27, 2014
Stayed here for second time. Made us very comfortable. We were given the special needs room as I have double knee prothsesis. Made it very easy to move around. Would like breakfast to be included in deal. Overall we were Happy with this hotel for our stay.