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Reviews of Pacific Sands Holiday Apartments

Pacific Sands Holiday Apartments
25/1-19 Poinciana Street, Holloways Beach, QLD

Reviews

8.2

Very Good

Rating 10 - Excellent. 13 out of 40 reviews" "
Rating 8 - Good. 22 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 0 out of 40 reviews" "
Rating 2 - Terrible. 2 out of 40 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities
The property is what it is, a reasonably priced serviced apartment close to Holloways Beach. Jan the manager is very helpful
Stayed 4 nights in Jul 2023
Response from Jan on Jul 25, 2023
Thanks a Bunch Berard. Your very welcome to be a return guest here.

10/10 Excellent

Stephen

Liked: Amenities, property conditions & facilities
Everything needed for a long stay or short I couldnt fault except for no wifi
Stayed 4 nights in Jul 2022
Response from Jan on Aug 9, 2022
Thanks Stephen, I have been asking the holiday unit owners for ten years that its a requirement now and that is as far as I can go. All the best- Jan Oxley Manager.

10/10 Excellent

James, Mooloolaba

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great little spot with a lovely pool close to the beach and local shops. Very friendly staff.
Stayed 1 night in May 2022
Response from Jan Oxley Manager on May 15, 2022
Thankyou James. Excited littlies I did see.

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Thanks for good service- booking of tour Accomodation location is quiet and near a corner shop, restaurants and a bar at the beach front. Bus stop nearby or can taco/Uber/ride share to central Cairns
Stayed 4 nights in Dec 2019
Response from Jan Oxley on Dec 31, 2019
Thanks a bunch. Jan

8/10 Good

letitia

Liked: Cleanliness, staff & service
Little peice of charm
Fabulous location 1 block to beach, cafe and local places to eat out also. Apartment very basic but surrounded by lunsh bush and lovely pool area with BBQ facilities. About 5 minutes to sky rail and Smithfield shopping with everything you need. 10 minutes drive to cairns and to palm cove with great eateries.
Stayed 6 nights in Aug 2019
Response from Janette on Aug 27, 2019
Thanks a bunch.

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good comfortable beds, well stocked kitchen equipment, nice balcony . One three seat lounge could do with an armchair for four visitors.
Stayed 4 nights in Jul 2019
Response from Janette on Jul 23, 2019
Noted and Thankyou.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy spacious apartments. Staff very friendly and helpful
Stayed 1 night in Jun 2019
Response from Jan Oxley on Jun 26, 2019
Thanks a bunch.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the beach with cute seaside restaurant right down the block.
Stayed 4 nights in May 2019
Response from Jan on Jun 6, 2019
Why thankyou Anonymous.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Property is pretty dated and unit we stayed in was minimalist in terms of decor and amenities. Manager / staff was very kind and helpful.
Stayed 3 nights in Mar 2019
Response from Jan Oxley on Apr 20, 2019
Thankyou for the feedback.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the airport
Great location to the airport. We stayed here one night. Jan was accomodating with our timeline of needing to leave quite early. Only suggestion would be that you request A/C be turned on an hour before revival as the room was qite warm.
Stayed 1 night in Mar 2019
Response from Jan Oxley on Apr 3, 2019
noted. with thanks. Jan.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space and great amenities. We were on the ground floor with easy access to the pool (with shade cloth) and undercover car parking. Thorough communications with Jan and directions for out-of-office arrival. Main bedroom air-con was noisy but a wonderful venue for an overnight stay.
Stayed 1 night in Mar 2019
Response from Jan Oxley Manager on Mar 19, 2019
Thankyou for your input. Air con noise reported to unit owners.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money convenient location and large apartments
Stayed 1 night in Mar 2019
Response from Jan Oxley Manager on Mar 12, 2019
Thanks again.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
We found a few cockroaches. Liked everything else.
Stayed 3 nights in Feb 2019
Response from Jan Oxley Manager. on Mar 7, 2019
Thanks for reporting this and the room is now being treated for pestilence.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rom clean. My adult children stayed in this apartment, so everyone had their own space.
Stayed 1 night in Oct 2018
Response from Jan on Oct 24, 2018
Thanks a bunch.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant location in Holloways Beach
Good location, well organised Manager, so getting access to our unit went smoothly. Location is good and pretty quiet, and for us it was good to be allocated a first-floor unit looking into the trees.
Stayed 1 night in Aug 2018
Response from Jan on Aug 8, 2018
Thanks a bunch Phil. Hope to see you again.

8/10 Good

Ginger52&Co, Toowoomba

Liked: Cleanliness, staff & service, room comfort
Spacious unit near beach
Unit 10 fabulous and comfortable queen bed in main bedroom - gel mattress. Unit needs some tlc and the microwave and kettle whilst functional require updating. All other appliances in good order. Lounge comfortable. Great pool, quiet location near the beach. Also some food places within walking distance. Undercover parking. Kitchen, lounge and dining area good space and found it was quite adequate for our 7 & 8 year old grandchildren. Spacious 2nd bedroom, plenty of storage. Quite a large complex with both residential and holiday units in a residential area -so quiet. Garden well cared for.
Stayed 6 nights in Jul 2018
Response from Jan Oxley Manager. on Jul 14, 2018
Thankyou for your appraisal. The new microwave and new kettle in place also brand new single beds for the second bedroom. Some internal painting scheduled in 5 days time. The review took a few days to come through.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2018
Response from Jan. on May 27, 2018
Why thankyou. Jan Oxley Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious Unit
Pacific Sands is close to the beach and within walking distance to cafes. The unit was clean and spacious with laundry facilities and roomy wardrobes. The second bedroom does not have airconditioning which seems unusual in the tropics. There is only one bedside table in rhis room and the one reading lamp was on the top shelf of the wardrobe. The airconditioning unit in the main bedroom is noisy. We didn't need to use the kitchen so can't comment about it. The unit was value for money for three people.
Stayed 1 night in Apr 2018
Response from Jan Oxley on Apr 19, 2018
Thankyou for letting me know. The air conditioner will be getting a service as it is 5 years old. Many of the holiday apartments have a split system as a replacement I do have a portable air conditioner that people use in the second bedroom, should a request be sent to me. Many bookings being for couples.

8/10 Good

Margie, Bribie island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holloway’s Beach
Management extremely helpful & curtious- accommodation basic but comfortable. Not 5 star but good value for money.
Stayed 7 nights in Mar 2018
Response from Jan Oxley on Apr 9, 2018
Thankyou Margie.

10/10 Excellent

Henriette F.

excellent accommodation
I really enjoyed my stay here. It was very peaceful and I had a very private unit upstairs looking into the most beautiful palm trees and down onto the lovely swimming pool, which I swam in lots. The beds were very comfortable and kitchen and bathroom well-supplied with everything one could need. Only two small negatives: the tile floors were covered with a soapy, slippery residue which made it dangerous to walk on barefoot! (too much cleaning product?), and one of the venetian blinds was not working properly. It was lovely to be able to stroll along the pleasant treed streets to the beach, shops and cafes. Holloways Beach is not too touristy and pretty empty.... sad that I could not swim in the sea as it was a bit too rough. The manager of the unit was very approachable and pleasant. I will definitely return to this accommodation, which was also very reasonably priced for what it offered.
Stayed 5 nights in Sep 2017

8/10 Good

Joan, Lakewood, CA

Liked: Cleanliness, staff & service, room comfort
Was very close to the beach which was nice.
I would like to have black out curtains in the bedrooms, as I am a light sleeper and too much light came in from the outside.

8/10 Good

Michael

Liked: Cleanliness, room comfort
Not bad for the money.
Apartment was good value and was a good size. I'd does however need some tlc. The washing machine and dryer were very handy. No free wifi but lets be honest, most places have average wifi anyway. On the negative side, the frying pans were both past it and there was the usual collection of mismatched plates and other dishes. We like to cook for ourselves a lot of the time so next we'll be bringing basic cooking equipment with us next rod trip. It's a shame but a lot of apartment owners just don't get it. Don't be so mean. Not a bad place to stay and the manager Jan is well organised and friendly too. Good pool. Barbecues were spotless.

8/10 Good

David

Liked: Staff & service
Convenient to the airport for early departures
Apartment was spacious. Great swimming pool, and deep enough for adults. There were a few maintenance items that needed work - the air conditioner in our room was so loud it was unusable, and there were also a noticeable number of small ants in the front living area. This was the closest place we could find to the airport that wasn't in Cairns-proper, and it's a short 10 minute drive for those of you who have to catch the 5 am departures connecting to the States.

8/10 Good

Alex, QLD, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnighter
Jane was very accommodation despite my very late arrival afterhours! Great service and it was nice to come into a clean room with all the amenities after a long day working in the Sun. Definitely stay there next time I am up in Cairns!!!
Response from Jan Oxley Manager on Sep 21, 2016
Many guests arrive out of hours and it is no problem at all. Thanks for the write up.

2/10 Terrible

tom, perth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book
* found toilet blocked and overflowing within minutes of check in * room not cleaned * Wi-Fi not available despite advertising; also no mobile phone service in area * appliances at least 20 years old * the air conditioning advertised was one room only + broken in master bedroom
Response from Jan Oxley Manager on Sep 21, 2016
No complaints from guest save not wanting to pay for internet dongle. Advertised that charges apply. My mobile on Telstra has worked past 4 years. No reports of toilet blocked. Same cleaner last 12 months and no complaint made to manager.

8/10 Good

Chantelle, Cooktown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable family unit in beautiful Holloways!
We enjoyed staying here. The kids had a ball in the pool and we could relax and watch them play. The apartments were perfect for a family with a full kitchen, washing machine, dryer and dishwasher as well as lots of pots plates and extras that a lot of places don't have but makes staying away from home a lot easier. It's a short walk to the beach with little shops and cafes only minutes away. Only thing I would recommend is a rug in the lounge area to lessen noise and it does have a clinical feel in the room. We enjoyed our stay and will be back!
Response from General Manager on Sep 21, 2016
From time to time the rugs in the lounge are at the laundry. thankyou for this comment.

8/10 Good

barbara, GYMPIE QLD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacific Sands at Holloway's north of Cairns
We enjoyed our stay. The manager was most helpful and we had the use of a new cot, especially purchased for our stay. The apartments are comfortable and close to the beach and a top restaurant/café and a shop for supplies. Cairns and the airport are within easy reach and Port Douglas is just an hour up the road. We have stayed there before and enjoyed it then, too. Pool lovely and clean and not too busy.
Response from General Manager on Sep 22, 2016
Many Thanks, Jan Oxley Manager.

10/10 Excellent

Mr, Germany

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Good, Friendly; Cleanliness: Beautiful; breakfast ok, but I missed continetal yhings like cheese, salami etc.

6/10 Okay

Margaretha, Australia - NSW - Sydney

Disliked: Cleanliness, property conditions & facilities
Value: Reasonable; Definitely would not stay here again.

10/10 Excellent

Ines, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Bargain; Service: Respectful, Friendly, Courteous; Cleanliness: Spotless; Very close to beach with swimming enclosure, 2 minutes walk/

2/10 Terrible

Paul, Australia - VIC - Regional VIC

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Run-down; Value: Unreasonable; Service: Inferior, Awful; Cleanliness: Ants everywhere; Avoid Holloways at all costs

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Amazing; Service: Outstanding; Cleanliness: Beautiful;

8/10 Good

Jenny, Australia - QLD - Brisbane

Liked: Staff & service
The accommodation was in good walking distance to the beach.

8/10 Good

anthony, Australia - WA - Perth

Liked: Cleanliness, staff & service
Facilities: Typical; Service: Good, Friendly, Courteous; Cleanliness: Pleasant;

10/10 Excellent

Dianne, Australia - QLD - Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Flawless; Cleanliness: Spotless;

10/10 Excellent

Ken, Australia - TAS - Hobart

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Go the extra mile; Cleanliness: Pleasant; Great little cafe down the road 'Strait on the beach' good coffee and great brekkie menu

8/10 Good

Sharon, Australia - NSW - Newcastle

Liked: Cleanliness

8/10 Good

Alain P.

Liked: Cleanliness
Satisfait de la réservation
Globalement satisfait, manque le wifi dans le logement comme indiqué dans l'annonce, uniquement à la réception.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from Janette on Jan 9, 2018
Thankyou for your interest in feedback. Glad you are a return visitor to Cairns. Any new attractions you would like to find out about in the past two years, I would be happy to assist with.

6/10 Okay

정성, 한국

Liked: Cleanliness, property conditions & facilities
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