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Reviews of Hostal Cruz de Piedra

2.5 out of 5
Hostal Cruz de Piedra
JR. CRUZ DE PIEDRA 287, Cajamarca

Reviews

2.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 0 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 1 out of 1 reviews" "

2.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Betty, Lima Peru

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked on line through Expedia 2 days in advanced and got the confirmation of my booking. Buy the time we arrived there, the staff at the hotel said that not reservation were made, then I showed them the confirmation email and they blamed Expedia. I asked to speak with the manager , but he never provide with a solution to our situation , the worst thing was that in orden to get rid of us , the lady from the reception sent us to another hotel/hostel that didn’t exist, apparently she had a frien there and he could’ve accomodate us.... full of lies .... terrible experience ever!... DONT BOOK THIS HOSTEL!!!!!
Stayed 4 nights in Mar 2019
Response from hostal cruz de piedra on Mar 13, 2019
la administración del hotel desconoce esta información, las reservaciones hechas por trivago, expedia, hoteles. com se ejecutan correctamente.