Ratings based on 1,164 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Houston

Bad admin

Posted Jul 31, 2015
There are no activities to do in the hotel! I have to go out for everything! The only good thing is the location! Close to pretty much everything
3 out of 5
by A verified traveler

Deja mucho que desear

Posted Jul 26, 2015
Desagradable vista de la playa por el exceso de sargazo (playa en extremo sucia e imposible nadar), además, el servicio a la habitación deshabilitado, WiFi sin cobertura y aditamentos de baño no instalados. Buena atención en bares y restaurantes.
3 out of 5
Recommended
for Students
by A verified traveler from jalisco

Hotel cerca de antros,poco control en albercas

Posted Jul 26, 2015
Pros: Para ir de antro excelente no cruzas ni la calle, muy bien ubicado
Cons: Control en albercas
Location: Te puedes desplazar fácilmente a cualquier lugar muy bien ubicado
Nueva área de habitaciones estupenda tienen hasta cocineta y microondas.excelente ubicación en área antros, comida deliciosa en mariscos tacos capeados camarón y ceviche y su restaurant mexicano es hermoso y delicioso. No me gusto su poco control en albercas meten hieleras botana etc. Se ve Mal. Y peligroso con tanta basura al lado. Poco personal todos hacen lo que pueden pero les falta gente no se dan abastos. Su personal todos muy amables. Algunos muebles rojos rotos dan mal aspecto
1 out of 5
by A verified traveler

hotel on the playa except it was unclean

Posted Jul 25, 2015
Pros: bellhops
Cons: todo
the beach was the only part pf Cancun that was covered with seaweed. the elevator was slow, the internet non-existent at times. We ordered room service at 9;00 a.m. and our plates were still on our table at 6;00 p.m. Housekeeping had not gotten to us yet. We wondered why the room rates were so low - now we know. And I'm contesting a bill that was not ours.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, NY

Nice Hotel

Posted Jul 22, 2015
Pros: I must say that I enjoyed the pool side food more then I did the buffet which was just ok they should have a bigger selection
Cons: We got to stay in one of the new room which still needed improvement the toilet was leaking water
Location: I must say it is in a great location near all shops & clubs which also has changed through out the years
I have to say that I visited this same hotel back in 1999 many improvements a lot has changed for the better the hospitality has always been great staff treated us very well.
2 out of 5
by A verified traveler from Brooklyn NY

Posted Jul 17, 2015
Pros: Pool,beach
Cons: Everything, from accomodations, to service, staff.
Location: Bars, that's all around ,
Not happy at all with the overall service, Horrible experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from houston , tx

Convenient - close to nightclubs

Posted Jul 14, 2015
very convenient walking distance to nighclubs and restaurants Nice pools Good ocean view Not too satisfied with the hotel and room No AC in the elevator Outdated room comparing to the one i purchased online
2 out of 5
by A verified traveler

Worn down hotel

Posted Jul 12, 2015
Cons: The rooms, wi fi, service
Not good. Terrible wi fi coverage, and the first room smelled awful. Had to ask for a change of room, but due to few people working in reception we had to fix most of it ourself. The room was not as expected at all, although the sea view was nice.
4 out of 5
Recommended
for Students
by A verified traveler from Washington, DC

Good deal

Posted Jul 8, 2015
Pros: The hotel is within walking distance to all restaurants, bars and night clubs. It is great for those who love night life.
Cons: Our internet connection was not so good. We basically could not use wi-fi.No ice makers on the floors. Had to walk down to the bar to get ice.
Location: The hotel is in the middle of Hotel Zone, very convenient and close to everything. 10 dollar ride to a shopping center with lots of restaurants.
We spent 5 days in the hotel. It is right on the beach. No need to use golf carts or walk far. Nice restaurant for breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel close to everything

Posted Jul 7, 2015
Best hotel ! Near a lot of activities and provide a lot of deals for excursions. Staff was great and love able and the pool and beach were amazing !