Ratings based on 558 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
by Michelle from Indiana
Great ocean view!Posted Mar 3, 2014
Pros: The view from our room was spectacular! And the food was pretty good.
Cons: The cleanliness of the rooms could have been better, even just wiping down commonly used surfaces.
Location: We were very close to the flea market & local family owned restaurants. It was nice to have "real Mexican food" while we were there. Clubs are close!
The ocean view and distance to the beach was perfect. The dining room was clean and I loved all the fresh fruit for breakfast. We also got room service one night and it came in decent time, food still hot. This hotel is close to the "club zone" and when we arrived late at night the lobby was playing loud club music, not what you want to hear when you are tired from a long flight and want to just relax. The room cleanliness could have been better, but the room was spacious and comfortable, and the view from the "ocean view" selection of rooms was just beautiful every morning to wake up to. The staff were polite, but I would recommend this hotel only if you were not planning on spending a lot of time in the room.
for Everyoneby LMarie from Oregon
Great placePosted Feb 27, 2014
Great place. We got an upgrade to the presidential suite so it is hard to complain...the food was just ok. The bed was NOT a king which was a little annoying. Power went out once. So did the water...haha. The staff didn't seem to communicate very well but were always very nice and helpful. We did LOVE, LOVE the location. Close to.everything! And if you go, eat at La Paloma Bonita which is a 2minute walk away :)
by Alex from New York, NY
should have listened more carefuly to other negatiPosted Feb 26, 2014
Pros: Location, relatively easy to get a good spot by the pool
Cons: staff attitude, food, customer service.
Location: right near the Coco bongo and other clubs and all the restaurants.
Absolute disappointment. we arrived and were told that: Number one, they were overbooked and have to send us to a different hotel for one night; number 2, they have us as a room only and not all inclusive. No apologies were offered. they simply said that if we don't like it. they'll refund the money and we can go elsewhere...Just like that. With a baby and a pregnant wife, i've decided to stick around and forked another $560 for the all inclusive package (Later we spoke with other guests and learned that many had similar issue and ended up paying even more for the all inclusive). we did get the first day of all included for free though and got ocean view rooms. Otherwise, the rooms had no towels, needed 4 phone calls to get a crib for the baby and the food was very average. The staff is not welcoming at all. Not hostile, not rude; just not welcoming. The location is perfect but otherwise, very disappointing.
for Everyoneby robert from new york n.y
amazingly outstanding beautiful too free your mindPosted Feb 24, 2014
Pros: the swimming pool the marble floors and the bright white clean atmosphere
Cons: I can't think of anything that needs to be improved
Location: its a great location not far from some near by clubs and transportation to other areas of mexico
I had a nice time at the bar in the lobby where i enjoyed a drink and a game of pool the view from the room was cherishable watching the waves hit the sand
for Everyoneby Amanda from Well and, Ontario
Perfect location, beautiful beachPosted Feb 23, 2014
Pros: Pool area, beach and staff.
Cons: Better lounging chairs and slippery deck.
Location: Coco bongo, night clubs, shopping.
Walking distance to the night clubs, pool was relaxing and entertainment activities offered. Spa facility was modern, room was very nice. A lot of regular guests were at this hotel. Beach area and view of the ocean was breath taking. Tides were very strong.
for Everyoneby A verified traveler
Nice Enough Resort, if you get a good dealPosted Feb 21, 2014
Pros: 2 free pool tables, nice enough rooms in the new building
Cons: Wi-Fi reception. Insulation around the club to keep the music from bothering other guests.
Location: Right between the town and the ocean.
Do not get stuck in room 1663 or any other room in that end of the hotel because there is some resort that blares music(?) until 4:00 am 3 days out of the week. The vibration alone will shake you out of your bed. Loved the made to order omelets in the morning. Loved the fish tacos that we ordered poolside.
by sylvia from canada
Middle of the RoadPosted Feb 20, 2014
The staff and service was exceptional however the condition of the hotel was a little lacking. The main lobby and the public areas were very nice however the halls had a lot of tile damage and the room wasn't as nice as we were expecting. Food was really good and to be honest you don't spend a lot a time in your room anyways we just had expected a little more
for Everyoneby Celico from Miami
Excelent pricePosted Feb 20, 2014
Perfect location walking distance from everything perfectly clean comfortable and nice
by A verified traveler
so much money for what???Posted Feb 18, 2014
Pros: the location
Cons: tasteless food and not really a wide range of a selection
Location: lots of things to do, but there's also other hotels you can stay and have access to the same plaza.
the Krystal hotel was right in the middle of the action. other than that, nothing much. Aside from my purchase of all inclusive (meals and drinks), every single time we asked for a meal or a drink we were asked for our room number. When we asked for the reason, they were keeping a tally on our usage. Then the employees were so aggressive to get a tip, it was unbearable. ITS SO DISAPPOINTING. also, why not have an onsite lounge or place where your guests can have a few drinks after dinner? there's nothing to do. they don't welcome anyone that is not in their 30s def not good for young people
for Couplesby Nelly from london, UK
Great Location, Fantastic beach and Pool areaPosted Feb 11, 2014
Pros: Excellent hard working staff. Beach and pool area. Near restaurants, bars and convenience store
Cons: Definitely needs more sun loungers in shaded areas. Activities during the day.
Location: Plenty of restaurants, bars and clubs. Found the clubs too loud. Recommended restaurants: Mextreme, Mocambo and Casa Tequila
Unfortunately, the first room we were given hadn't been cleaned properly and overlooked the hotel entrance rooftop. However, this situation was quickly resolved and we were given a choice of two other rooms and the chance to upgrade to an ocean view, which we did the following day. Again, as several guests have mentioned, it really is worth it! The views of the pool and beach areas are fantastic! We stayed in tower A (1429), the rooms are in need of some refurbishment but are clean. We found most of the staff very polite. We would like to thank Guadalupe in reception and send a special thanks to the lovely Jaira and Norma (Pool Bar). These ladies work so hard, are always polite and always smiling. They truly made all the difference.