Ratings based on 1,038 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom ruiz

Right next door to the night life!

Posted Apr 21, 2015
The a/c never worked. We called about 5 times in one day and no one ever came to check out the a/c so we gave up. The breakfast for the club section is only some fruit, yogurt and bread. Save your money on that. Also the water went out on us several times while in the shower. I had to wait for a couple of minutes for the water to come back on with shampoo in my hair! Once it came back it was only cold water! The place is located in a perfect area but with the a/c being our biggest issue I won't ever go back.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

Close to night clubs

Posted Apr 21, 2015
Close to the beach and malls night clubs (coco bongo .etc).I recomended eat at chedrau market second floor cheap meals
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Monterrey, N.L.

Excelente Fin de Semana

Posted Apr 21, 2015
Pros: Todo.
Cons: siempre hay oportunidades de mejora, no lo dejen caer, manteniendo siempre el mismo espíritu de servicio y Calidad
Location: Excelente, muy céntrico, plazas comerciales y Discotecas y el famoso Coco bongo.
Llegamos, cambie la habitación por una con balcón y vista al mar, no tuve ningún problema, todo me resolvieron, La comida excelente, el ambiente excelente y las bebidas excelentes. Gracias
1 out of 5
by A verified travelerfrom Ciudad de México

Habitación terrible

Posted Apr 20, 2015
Pros: Buena ubicación.
Cons: Es urgente renovar el mobiliario de las habitaciones y dar buen mantenimiento.
Location: Es una buena ubicación ya que en los alrededores están los antros más populares de cancún.
El mobiliario de la habitación dejó mucho que desear, visiblemente viejo y deteriorado, las llaves de la regadera tenían fuga y el apagador se descompuso.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to beach

Posted Apr 17, 2015
Great place! Really close to everything highly recommend to everyone! Great staff clean rooms everyone is super nice!
2 out of 5
by A verified travelerfrom D

Old Krystal

Posted Apr 15, 2015
Old hotel, need refurbishment in the rooms, some how felt in Cuba...
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2015
Location: Really close to the all the clubs, walking distance.
Really nice view and great party atmosphere. You can see the sea and beach directly from your balcony.
3 out of 5
by A verified travelerfrom Panama City, FL

Noisy hotel near on the beach

Posted Apr 13, 2015
Get rid of the outside noise and upgrade the Internet and this would be a great hotel.
3 out of 5
by A verified travelerfrom mexico

Posted Apr 12, 2015
No me gusto el hotel .... Habitaciones viejas y baños en mal estado
2 out of 5
by A verified traveler

Posted Apr 9, 2015
has worst wifi than every motel i have lived in; room is uncomfortably humid; room is outdated, and some rooms are very noisy; some food has hidden extra charge other than claimed all inclusive; restaurant schedule is never followed; food is worse than my university dining hall