Capitol Hill Vacations

The staff are very friendly and welcoming! Our room was being renovated, so there were a few hiccups— the door knob to the bathroom would fall off if used, the bottom of the bathroom door hadn’t properly been planed so it would hit the floor and “stick.” The guest room floor had been retiled and looked nice, but the surface had been greased with a slippery substance. We had to be careful not to slip and I wore shoes because the greasy surface put me off. The bathroom countertop was very nicely designed for two people to use simultaneously. Nice to have outlets on both sides of the sink. The bathroom amenities were also nice. The bathroom had a dead bug in the corner, so I did not want to shower, and there were not enough towels for 2-3 people. Enough towels for 1 person. The beds were quite comfortable, and we appreciated a 2 bedded room, as per our request. The pillows were stuffed with foam pieces which was odd. The main guest room door did not have a bolt on the interior, which made my husband concerned. It was nice to have a microwave and refrigerator in the room. The refrigerator, however, smelled strange so we did not want to eat the takeaway leftovers because of that odor. Plenty of parking. The pool area looked nice. Casa Bella needs a little more love, but maybe when the renovation is complete, this “work in progress” might improve. We appreciated the kind staff. The warm welcome went a long way.

This is a very clean, beautiful home. The room (Destin) is quaint and tastefully decorated, as was the rest of the home. I loved the style and decor and was very excited to relax and enjoy it. However, there are a few issues that need to be addressed. We did not see any staff at all during our stay. Towels were not refreshed, and neither was the ONE roll of toilet paper that we had in our bathroom. I took the liberty of looking in all the closets I could find open but did not find any. We also could not find an iron and ironing board. We attempted to steam our clothes in the shower the night we arrived, but we had no hot water. None. Trust me, we waited and tried the sink and the shower, but the water was cold. The next morning, there was enough warm water for one of us to shower, but the other was left in the cold, which was amplified by the fact that the AC was beyond a reasonable level of coldness. We tried shutting the air vent, but it wouldn't close. The second morning, we had ample hot water; it was wonderful. However, after shampooing my hair, I reached for the conditioner, which was not conditioner—it was body wash. The shower had 2 body washes and one shampoo. With no staff present, I sucked it up and attended my meetings with frizzy hair. So, while the aesthetics and design are commendable, the lack of basic amenities and absence of staff severely impacted our stay. These issues need attention to provide a more comfortable and pleasant experience for guests.

It is safe and convenient .

Staff was very friendly and helpful. Room was clean and comfortable. No complaints at all!

We had to wait for check in and call a phone number to do so. Wait time to check in. Chris told me what was recently modified in the room and if they were damaged, he would charge me. He ought to look into the contributing factors of the guest that do as I was only there for the night. When I walked in, yes the room has been newly painted, fancy chests and nightstands. That's where renovation ends. I couldn't find plug for lamp which was far from the three prong wall. I am forgetting her name, think Tiffany, had to bring me an extension chord. When I moved the bed, a little roach scurried away. Floor is dirty, shower has a huge stain on the marble, mirror had a crack. No TV or phone. Not all the towels where avail. Close the rooms and finish renovations before accommodating guests because then it's not accommodation and hire more staff at least to cover breaks!