2 Bedroom Deluxe Suite | Living area | 32-inch TV with cable channels

Reviews of Lancaster Hotel Cebu

3.5 out of 5
Lancaster Hotel Cebu
Barangay Pusok, Lapu-Lapu, Cebu

Reviews

3.8
Rating 10 - Excellent. 2 out of 60 reviews" "
Rating 8 - Good. 7 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 14 out of 60 reviews" "
Rating 2 - Terrible. 31 out of 60 reviews" "

4.2/10

Cleanliness

5.2/10

Staff & service

4.6/10

Amenities

3.6/10

Property conditions & facilities

Reviews

6/10 Okay

Tony

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Its far from the photos posted. The only good side of this property is that it is 10 minutes away from the airport. However, the value of money is not worth it! There are far more better places than this.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Nice pool Nice room with full kitchen Did not like the cobwebs everywhere in room
Stayed 1 night in Sep 2019

4/10 Poor

Thomas

Disliked: Property conditions & facilities, room comfort
Toilet broke!
Toilet not working and no wifi
Stayed 1 night in May 2019

8/10 Good

Cheri, Tokyo, jp

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is no hair dryer and needed to ask the front twice. We stayed 3 people but the towel is only 1. But there’s a pot, pan knife and some dishes in the kitchen. All amenities are clean.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Smoke free room had an ash tray and bad smell, AC was not working, WIFI was only available in lobby, furniture was in bad shape...did not choose to stay and did not get refund
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

ROBERT

Liked: Staff & service
Well th room th fridge in our room not working there was cost to buy drinks but nothing in a fridge that duzent work..th bed was comfertable..ok for 1 night only not exstended stay..
Stayed 1 night in Feb 2019

4/10 Poor

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is terrible
Pictures do not reflect hotel condition Pools not swimmable due to cleanliness.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No direction when checking in. No key given Guy just takes your bags and starts walking away. The place is very poorly kept and a desk in back of an apartment complex that rents empty apartments in very poor condition. Booked new hotel and left.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stay was great. Location is the best.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Stayed 10 nights in Dec 2018

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

Stephen, macau

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should remove this hotel from your listings it is disgraceful
Stayed 1 night in Sep 2018

4/10 Poor

Michael, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you love cockroaches, good place to stay
The cockroaches were impressive Room had nothing that it said it would have on your website Shocking guys
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in May 2018

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com gave it an excellent rating. Why?!?!
It was overrated and in a bad area with minimal staff. Some of the building was being demo'd and units right beside us looked bombed out. It was a little unnerving.

2/10 Terrible

mila, singapore

Not convenient
Wifi was weak and Coudnt connect it until the time I checked out , I was disappointed
Stayed 1 night in Mar 2018

2/10 Terrible

helena, london

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
It wasn’t a hotel. The building wasn’t finished and it was scary and terrible. THey should take this hotel down from ebookers
Stayed 1 night in Mar 2018

4/10 Poor

det8rq, DFW Texas

Disliked: Room comfort
Was a condo, so no hotel staples.
When you arrive, no signage pointing you to the "hotel" check in area. You actually go by the condo staff area, which has a sign, to find the check in area. Room itself was ok, including plates, dishware and cookware. No bottled water or coffee / tea. Hotel "rooms" had tags on the door and we're not numbered sequencially. Carrying luggage from "lobby" was a struggle navigating around the pool and then though a parking lot.
Stayed 1 night in Feb 2018

2/10 Terrible

jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is a Two not a five. Terrible condition
I hated it. The place is filthy and broken down. I was dissatisfied. The restaurant next door served tiny portions. The oool was smaller than photos. There were empty units all over in dilapidated condition
Stayed 2 nights in Jul 2017

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
Stayed 1 night in Jun 2017

2/10 Terrible

mick, wagga wagga. nsw australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots better to pick from.
Hotel was nothing like it appears like in the add.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Close to airport
The place is being renovated. Some rooms are new but ours wasn't. Very big room. With kitchen facility, but no kettle. We only stayed overnight so didn't really matter. Very close to airport. Only 50p for taxi.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was Not good room Not clean Lift make Problems ans in the room and Rest room was dirty. ..never come back there

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing Special
Hotel is in state of renovation, with construction going on to convert it into apartment-type units. We stayed in suite ,which was barely adequate, nothing more. Bathroom in unit was below average, particularly toilet structure. I would not book this establishment again.

2/10 Terrible

PBC, Tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room, run-down building...beware!
I should have suspected something was wrong when I tried to contact the hotel to inform them of our late check-in (around 1am) as the Expedia page on the hotel said you must contact them if arriving after midnight. I tried emailing Expedia first as that was one of the options but I got no reply, still haven't. I'm wondering whether Expedia also tried to contact the hotel but couldn't, like me, so just gave up. They must know this hotel is unprofessional to say the least. I then tried to find an email address for the hotel, and only eventually did on some outdated unofficial website. No reply of course. I then tried the two phone numbers listed on their homepage. One was disconnected, the other led to a menu system that did not respond to any numbers. I should've cancelled there and then. The taxi could not find the hotel despite a sign from the road saying '100m ahead'. There is no sign outside the hotel. We eventually found it after driving around the area for about 15 minutes and asking people. This is more a of a run-down condo than a hotel. In fact next to our room were businesses/people renting the rooms to live in. I asked to check the room and it was awful. We turned into the long corridor to the room and there was a dog at the end nuzzling a plastic bag on the floor. The staff that showed us to the room did not bother to pick up the rubbish, just left it there. The room was large with working aircon, TV and kitchen area. A dish, chopping board etc. were dirty...
At least the sheets were clean
Mouldy looking glass in bathroom
Kitchen area. There were small white bugs on the counter
Corridor outside. Staff walked past rubbish bag.

2/10 Terrible

ANDREW, Sydney

Disliked: Cleanliness, property conditions & facilities, room comfort
Definately not 3 stars
This stay was a disaster from the very beginning. They have gutted virtually the whole hotel. We were upgraded from our orignal room because we were not happy and no wifi also. The staff were very accommodating and asked us to consider a 2 bedroom, 2 storey apartment. We were the only guests on the 5th floor especially as most of the other room's had been gutted, ie bathrooms, windows etc removed. Because of my partner we stayed there. The staff were really good. There are major construction and renovation's going on here.

6/10 Okay

Jamie, Singapore

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A review from March 2015.
Yes at first glance the neighborhood isn't main road or on a resort, it's on a small road full of kalinderia and Sari Sari stores but the people are friendly and it's easy to get tricycles and taxis. For me the area is good, very close to the airport and so handy for shops. As to the unit, yes the block is like a 1970's East European social housing block but once inside my studio was immaculately clean and quiet. It has modern super quiet split system air con and is a huge studio room with clean linen and a comfortable bed. The staff are really lovely and when I asked if they had a kettle it was there in two minutes. But u need to work with them to maybe get the water from scalding you so if u r shy then you'll probably not be happy because in the Phils things always need sorting haha. However the main problem for me is there is no WiFi, if u r staying long-term a personal wifi is cheap enough. You DO NOT pay for the pool although there are signs up saying you must, these are meant for guests of the other units not managed by Lancaster. SDR next door is exactly the same block but they have their own small pool. This place has an excellent friendly atmosphere sharing as it does with local families who rent long term or own condos here. Overall I recommend the place. However if you don't need a kitchen then maybe you are better off in a standard hotel but you'll get a much smaller room and I don't think you'll save much.
Thank you.

2/10 Terrible

Maria, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have been
No shuttle service and wifi in the room that should be included in the package. We requested to transfer to another room as the toilet is not functioning. The rooms are dusty and the overall cleanliness is not maintained.

2/10 Terrible

PJ, South Korea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel ever
It was the worst hotel ever, and very different from the photos uploaded. It was also located very dangerous area and dirty. I just checked out once I checked in. Couldn't stay even a min. and thought the taxi driver drove me to a wrong place but it was. The worst experiance in Cebu and it made me angry! I do not trust Hotels.com any more!

2/10 Terrible

Rick, Naples Fl.

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel condition is nothing like the pictures
Dirty, run down, very outdated. Poor location seamed to be in unsafe area. Limited choices for dinning. Nothing like the pictures used on Web site. Room was noisy and bed was very uncomfortable. Only good thing was some of the staff tried very hard to provide us service. Way over priced very disappointed that Expedia would even consider to recommend.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Hubert, Kansas City

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
In desperate need of a complete renovation
Was very disappointed with the overall conditions of the hotel

4/10 Poor

Katsuhiro

Traveled with family
Disliked: Property conditions & facilities, room comfort
お湯が・・
外に看板がないのでわかりにくかったです。 値段の割に部屋が広く快適だったのですが、お湯が全く出ませんでした。カランとシャワーの切り替えも回しづらかった。1週間シャワーしか浴びていなかったので最後の1泊は風呂に入りたかっただけに辛かった。
Stayed 1 night in Feb 2020

2/10 Terrible

DONG KYUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
완전 비추
세부 새벽 도착으로 마사지 패키지 포기하고 호텔이 편할거 같아서 윗돈주고 예약했는데 일단 택시기사도 이 호텔을 모르고 구글지도 찍고 골목에 도착하는 동시에 호텔간판은 보이지않고 암흑뿐이고 다른호텔 안으로 들어가야 랭커스텔 여인숙이 보이고 우리가 예약을 한지도 모르는 카운터 안내직원분이 반겨주고 방 안내 받고 쉬고 싶은 생각이 전혀 안들정도에 시설관리 및 청결유지가 전혀 안되있음. 와이프는 나가자고 하는걸 겨우 말리고 침대에 우리가 가지고온 옷가지로 깔고 씻지도 않고 그냥 2~3시간 잠시 눈만 붙이고 샹그릴라 리조트로 이동. 정말 다시는 가고싶지도 않고 절대 추천못하는 호텔. 공항에서 가까워서 갔는데 완전 비추.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Donghae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Seungjo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
so so..
spent 1night & the price feels a bit expensive considering the overall room condition. location is good, closed to airport. water doesn't drain well. it's not a hotel actually, duplex type apt. so we had to take all bags to upstairs bedrooms.
Stayed 2 nights in Aug 2018

4/10 Poor

旅人, Japan

Disliked: Cleanliness, property conditions & facilities, room comfort
素泊りするホテルレベル。
2階タイプの2ベッドルームに5宿泊しましたが,備え付けのキッチンは小汚なかった。 マクタンの街,空港へのアクセスはGood。 ホテル室内の備え付けバスタオル,バスマット,はかなり使い込まれてるが、匂いは気にならなかった。 水洗トイレの貯水タンクが壊れていて、水は手動で貯水しました。 素泊りと考えて泊まらないと後で後悔するかも。
Stayed 5 nights in Apr 2018

2/10 Terrible

park

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
무서워요
재개발을 앞둔 아파트 느낌... 들어가자마자 쏴~~~한 느낌... 빨리 나가고 싶다 결국 하고싶었던 수영도 못하고 씻지도 못하고 쉬지도 못하고 돈만날린 내인생에 최악의 호텔..................
Stayed 1 night in Apr 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
인생 최악의 호텔
어떻게 호텔이라는 타이틀을 가지고 있는지가 의문이고, 투숙객은 저 이외에는 한명도 없었습니다. 전부 폐가인듯한 느낌이였고, 입구도 너무 음산했습니다. TV는 당연히 작동하지 않았고, 침구류도 너무 더러웠습니다. 공항과 가까워서 선택했었는데, 공항과도 거리가 꽤 멉니다.
Stayed 1 night in Dec 2017

2/10 Terrible

柾谷, 千葉

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港に近いホテル
アパートの部屋をホテルとして利用している感じです。ベットには何かいたようで虫に刺されたようなかゆみを数か所味わいました。
Stayed 1 night in Jul 2017

2/10 Terrible

AYUMI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
最悪
ホテルにお財布を起きプールで泳いでたら部屋からお金が盗まれました
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Shuichi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港から近い広々ホテル
空港から近いこれが1番。 でも大通りから入ったところにホテルがありますが、その取り付け道路というか生活道路というか兎にも角にも工事中でしかも雨が降るとタクシーとかに乗らないと行けないような道路でつながっているいるロケーションの転貸ホテル。 コンドミニアムなので長期滞在の方にはぴったしかも。大体月辺り2万円くらいかな。歩けるところに日本レストランもあり。但し朝食を取るのにちょっと不便なところ。写真を撮る事が考えられなかった。

2/10 Terrible

Remco, Leiderdorp

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niet boeken
Is echt vreselijk oud en vies. Personeel niet heel erg vriendelijk.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very very difficult to find the hotel
very very difficult to find the hotel, the name of the hotel does not match the one stated in Expedia the hotel is very outdated, need renovation to match its 3 star rating. the bottle water sold is used and refilled.