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Reviews of Holiday Inn Express Hotel & Suites NEWPORT, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites NEWPORT, an IHG Hotel
135 SE 32nd ST., Newport, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is covenient to South Newport attractions and Oregon Coast Community College. Easy in and out, pool and spa are nice after a day of coast activities.
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the pier and Rogue Brewery.
Stayed 1 night in Apr 2024

6/10 Okay

Pamela

Traveled with family and small children
Liked: Staff & service, amenities
Staff was very helpful! Our refrigerator was leaking and he came and fixed it right away. Even though he was the only one working!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Hey Pamela,I am so happy that the staff member on duty was able to help get you taken care of right away! We hope to see you again in the future.Sincerely,Danielle MurphyGeneral Manager

8/10 Good

Gregory

Stayed 1 night in Mar 2024

6/10 Okay

Kevin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We didn’t get room service. We only got new towels one day that we spent there. Staff was really nice.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 29, 2024
Hey Kevin,I am so sorry that you experienced this during your stay! I am passing this along to my head housekeeper to ensure that this does not happen in the future.Sincerely,Danielle MurphyGeneral Manager

4/10 Poor

Brenda

Disliked: Property conditions & facilities
Not the room I payed for
Stayed 1 night in Feb 2024
Response from General Manager on Mar 29, 2024
Hey Brenda,I am so sorry that you experienced this during your stay. We hope you stay with us again in the future so we can show you how truly awesome we are!Sincerely,Danielle Murphy General Manger

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 29, 2024
Hey David,I am so happy to see that you enjoyed your recent stay with us!We hope to see you again in the future for your lodging needs!Sincerely,Danielle MurphyGeneral Manager

2/10 Terrible

Cera

Stayed 1 night in Feb 2024
Response from General Manager on Mar 29, 2024
Hello Cera,I am so sorry to see that you did not enjoy your recent stay, I hope you give us another chance in the future to show you how awesome we truly are!Sincerely,Danielle MurphyGeneral Manager

2/10 Terrible

Richard

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Russell

Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, well run and well maintained. Shout out to the staff who keep this place running like a well oiled machine. Good breakfast options too. Definitely recommend to people visiting the coast.
Stayed 3 nights in Dec 2023

6/10 Okay

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Ercely

Stayed 2 nights in Dec 2023

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jahaziel

Traveled with family
Liked: Amenities

6/10 Okay

Sheri

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Gross bathroom
Bed was comfortable but sheets were stained. Bathtub had a ring of pink mold around the entire tub. Bathroom floor was dirty. Wash cloth had been used and was still full of soap.
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole, Sweet Home

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

YIN PIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staying experience
Stayed 1 night in Dec 2023

10/10 Excellent

Amir

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For price is five star
Response from General Manager on Mar 29, 2024
Hey Amir,I am so happy to see you enjoyed your recent stay!We hope to see you again if you find yourself back in Newport!Sincerely,Danielle Murphy

10/10 Excellent

Nay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast
Stayed 1 night in Nov 2023
Response from Danielle on Dec 4, 2023
Hello Nay,I am so happy to hear you loved the breakfast during your stay!We hope to see you soon for your lodging needsSincerely,Danielle MurphyGeneral Manager

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay in Holiday Inn Express because we know the quality is always the same. Since we last stayed here, it looks like updating has taken place.
Stayed 4 nights in Nov 2023
Response from Danielle on Dec 4, 2023
Hello Kathy,I am so happy to hear that you enjoyed your recent stay with us!We hope to see you again in the future for your lodging needs!Sincerely,Danielle MurphyGeneral Manager

4/10 Poor

Cheryl

Liked: Amenities
Disliked: Cleanliness, staff & service
Desk clerks were excellent. Cleaning of rooms I would give them no stars, had to ask the desk clerk to bring up clean towels to empty trash every day except one evening the cleaning crew was still there when we came back early it wasn’t clean ask the desk clerk and he made sure that they cleaned the room. Are stay was for 7 days
Stayed 7 nights in Nov 2023

10/10 Excellent

Andrew

Stayed 1 night in Aug 2023

10/10 Excellent

chang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints! At first, worried about the sea lions barking noise at night, but it did not bother at all. Peace and quiet !! Thank you !
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Stayed 1 night in Nov 2023

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night manager was excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was really nice, easy check in and out. was clean and breakfast was, good. room was nice, would for sure stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Adelina

Stayed 1 night in Sep 2023

6/10 Okay

Margaret

Stayed 4 nights in Aug 2023
Response from Leslie Ann on Sep 12, 2023
Margaret, we appreciate you taking the time to leave us a review about your recent stay with us! We hope to serve you again next time you are in the area!

6/10 Okay

Nihat

Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Leslie Ann on Sep 12, 2023
Diana, thank you for this 5-star review about your recent stay with us at Holiday Inn Express Hotel & Suites NEWPORT, an IHG Hotel! We hope to serve you again in the future!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
Terrible housekeeping. There was a ball of hair on the floor and small bits of twigs in the bed. The breakfast was disgusting. Such a disappointment
Stayed 1 night in Aug 2023
Response from Leslie Ann on Sep 12, 2023
Guest, thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mary Kathryn on Aug 31, 2023
Michael,Thank you so much for providing feedback on your stay. Here at Holiday Inn Express Hotel & Suites Newport, we greatly value our customers and 10/10 ratings.

10/10 Excellent

Juan

Stayed 1 night in Aug 2023
Response from Leslie Ann on Sep 12, 2023
Juan, we are delighted to know that you enjoyed your stay with us at Holiday Inn Express Hotel & Suites NEWPORT, an IHG Hotel! Safe travels and we hope to serve you again in the future!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mary Kathryn on Aug 31, 2023
Dear Joseph,Thank you so much for providing feedback on your stay. Here at Holiday Inn Express Hotel & Suites Newport, we greatly value our customers and 10/10 ratings. We appreciate you and hope to see you again.

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service; great breakfast; friendly staff; very nice room. We'll be back!
Stayed 3 nights in Aug 2023
Response from Mary Kathryn on Aug 31, 2023
Bill,Thank you for taking the time out of your day to leave a 5/5 star review for our hotel. I am so pleased to hear that you received excellent service and had a great breakfast. On behalf of the staff here at Holiday Inn Express Hotel & Suites Newport, we cannot wait for you to travel with us again!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mary Kathryn on Aug 31, 2023
Patricia,I apologize for any inconvenience that happened during your stay that made your trip fall short of 10 stars. Thank you for taking the time to leave a rating.

10/10 Excellent

Carey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. The staff was excellent. The room was beautiful.
Stayed 1 night in Aug 2023
Response from Mary Kathryn on Aug 31, 2023
Carey,Thank you for taking the time out of your day to leave a 5/5 star review for our hotel. I am so glad to hear that you loved our location and that our staff was helpful during your stay!On behalf of the staff here at Holiday Inn Express Hotel & Suites Newport, we thank you and hope to see you again soon!

10/10 Excellent

Tabetha

Stayed 1 night in Aug 2023
Response from Mary Kathryn on Aug 31, 2023
Tabetha,Thank you so much for providing feedback on your stay. We appreciate you and hope to see you again. Here at Holiday Inn Express Hotel & Suites Newport, we greatly value our customers and 10/10 ratings.

8/10 Good

Faruk

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room was not cleaned
Stayed 1 night in Aug 2023
Response from Mary Kathryn on Aug 31, 2023
Faurk,We apologize for any instances that made your stay fall short of 5 stars. Thank you for providing feedback!

10/10 Excellent

Cheryl

Stayed 1 night in Jul 2023
Response from Mary Kathryn on Aug 31, 2023
Cheryl,Thank you so much for taking the time out of your day to provide a generous rating of your experience at our hotel. We at Holiday Inn Express Hotel & Suites Newport thank you.

10/10 Excellent

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the area! Felt safe and enjoyed how quiet it was. Would stay there again.
Stayed 1 night in Apr 2023
Response from Mary Kathryn on Aug 31, 2023
Thank you for taking the time out of your day to leave a 5/5 star review for our hotel. I am so happy to hear that you felt safe and enjoyed the quiet.On behalf of the staff here at Holiday Inn Express Hotel & Suites Newport, we thank you and hope to see you again soon!

10/10 Excellent

Vera

Stayed 1 night in Jul 2023
Response from Mary Kathryn on Aug 31, 2023
Vera,Thank you so much for taking the time out of your day to provide a generous rating of your experience at our hotel. We at Holiday Inn Express Hotel & Suites Newport thank you.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mary Kathryn on Aug 31, 2023
Samantha- Thank you for taking the time out of your day to leave a 5/5 star review for our hotel. On behalf of the staff here at Holiday Inn Express Hotel & Suites Newport, we thank you and hope to see you again soon!

10/10 Excellent

Nick

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
My son loved the pool and we liked the comort of the bed overall good experience.
Stayed 1 night in May 2023
Response from Holiday Inn Express Newport on Jun 5, 2023
Thank you for your review of Holiday Inn Express Newport. We are so thrilled to hear that you enjoyed your stay with us. We hope that you stay with us again soon when you are in the Newport area!

4/10 Poor

Ashutosh, Monrovia

Stayed 1 night in May 2023

8/10 Good

Azhar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and family friendly
Stayed 1 night in May 2023
Response from Holiday Inn Express Newport on Jun 5, 2023
Dear Azhar,We appreciate you staying with us at Holiday Inn Express Newport and sharing your experience. On behalf of my entire team, thank you. We look forward to your return. Travel safe!

4/10 Poor

Randy

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Got impressed. Room smelled musty. Showed me the last room they had and it stunk like the other did. Should have left. Got real sick and had to call Dr.
Stayed 2 nights in May 2023
Response from Holiday Inn Express Newport on Jun 5, 2023
Dear Randy,On behalf of our entire team, we apologize for the concerns you shared about your experience. I have addressed your issues with our team. I assure you that we are working diligently to ensure a similar situation does not occur in the future. Thank you for staying with us.

8/10 Good

Jian, Wilsonville

Stayed 1 night in May 2023
Response from Holiday Inn Express Newport on Jun 5, 2023
Dear Jian,Thank you for taking the time out of your day to leave our hotel a rating!