We were upgraded to Ventus Ha and I'm glad we were. I have never stayed in such a luxurious room, and beautiful hangout spots. I booked this resort because I heard the food was excellent for a resort. I can confirm the food was awesome. The only downside is the reservation system for the restaurants. I didn't get to go to any resturant for dinner because everything was booked until 9 pm. I don't eat that late and I tried to reserve restaurants my first day there. It would be nice just to have wait times at the door instead. The pools were awesome at this resort but there isn't much for entertainment in the evenings. I loved the location and convience though. Overall I would recommend but only for elderly people or young families. If you're in your 30s like me, it can feel a bit boring. I don't even party much but I was fine because I like to venture off the resort, (which there is some awesome cenotes nearby) if you don't then I can see how it would get a bit boring as a young adult.

This was our second time staying at this hotel. We had a wonderful experience again. The food was fantastic and the staff were so cheery and helpful. There were always lounge chairs available around the pool at any given time, unlike some other resorts where you had to get up early to find a spot. Highly recommended this hotel! We stayed in a platinum suite and enjoyed the extra space and the butler service.

Room service was difficult to get food to the room, up charge for wine, housekeeping missed our room had to call down, room was cleaned at 4pm