All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Loved that we had a mini kitchen and a great view. I was sorry we were only staying one night. Bed comfy and the breakfast outstanding for a hotel buffet breakfast. Excellent omelette made to order plus excellent coffee!
Deborah
Stayed 1 night in Apr 2024
6/10 Okay
Lacey
Traveled with family
Apr 20, 2024
Liked: Staff & service, amenities
Quite noisy at night from street traffic, many outdated features, furniture needs to be cleaned, very small pool. Great Continental breakfast, fast elevator, city views, and convenient downtown location. Onsite valet parking for $40 a night.
Our experience with this hotel was the worst I've had....ever. Check in was at 3 o'clock and the rooms were still being cleaned at 6:30. We were attending a Celtics game we needed to be there at 7. We ended up having to change our clothes in the bar bathroom since we had just drove 3 hours to be there... mind you I am also 8 months pregnant. When we got there the cleaners were taking up all the spaces in the hotel provided parking so we had to park across the street in an open lot. No one informed us this was a paying lot. There was one sign that said no overnight parking which we didn't do but we were unaware we needed to pay to park thinking it was an overflow lot for the hotel. After lugging our bags back to the car and going to the game, when we got back from the game we had a $110 parking ticket on our dash. Its pushing 11 pm now and we had to move our car into the hotel parking and finally check in. When we got to our room the temp would not go lower than 68 and it was humid in the room. We called the front office and they said it takes an hour to cool down. Mind you it had been 8 hours since our check in was supposed to be. The front desks response was "well we have been busy". Horrible experience.
This hotel is right next to the spectrum center which is a big plus. The rooms are nice, but have some age. The breakfast buffet could have been better. Food was average and the station was very messy. Also, the bathroom in the lobby was disgusting. You expect more from a higher priced hotel.
Dave
Stayed 2 nights in Mar 2024
10/10 Excellent
Bessy
Mar 18, 2024
the associates are warm and polite. They were such a good greeter. Very accommodating and never embarrassed you.
Facilities wise, organized , neat and they have everything you would need for.
Live the place because historic sites are walkable.
Public transpiration accessibility is perfect.
Just across the hotel.
And even my friends were delighted whe they visited.
The room are so big and you can cook your food.
It feels like you in your own place.
I would love to come back again.
I would prefer Hyatt on next travel destination.
Everything was good, except sorry the surprise 50 bucks to park our car. This seems to be a way to make the customer feel there getting a good price on a room and than oh yer there’s a 50 parking fee. As a customer if I’m staying at your house than parking should not be an extra fee. It’s a money grab just include it in the room fee.
We’ve stayed at the Hyatt House many times. Staff is welcoming, love that you have valet, great breakfast, and bar staff. Also, the convenience to shopping, dinning and the spectrum Center.
Leticia
Stayed 2 nights in Mar 2024
Response from -Hyatt House Team on Mar 10, 2024
Thank you for making us your home away from home! We'll see you again next time.
Customer service was great from the valet staff to the front desk. Scott was especially great and accommodating. I will come back. Hyatt House Center City really impressed me and my guest.
Gregory
Stayed 1 night in Feb 2024
Response from Hyatt House Team on Feb 29, 2024
Thank you so much for your kind words. We are so glad Scott provided such a great experience for you. We hope to see you again soon!