All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
OctavioThank you for choosing our hotel for your recent stay. We appreciate your business and are happy that you enjoyed your stay. We hope to see you again soon.
JeremyThank you for choosing our hotel for your recent stay. We are pleased that you were able to score us a 4/5. WE look forward to seeing you again in the near future so that you can score us a 5/5.
MonicaThank you for choosing us for your stay in the area. Thank you for the score of 5 out of 5. We hope to see you again soon.
8/10 Good
Teaka
Business traveler
Mar 16, 2024
Liked: Cleanliness, staff & service, amenities
Wish they had a peloton in gym. Also wish that when in the room it wasn’t so obvious to hear all the traffic in hall
Teaka
Stayed 3 nights in Mar 2024
Response from teaka on Mar 16, 2024
Thank you for choosing our hotel for your recent stay in the Concord area. We thank you for your feedback and hope to host you again in the near future.
10/10 Excellent
Larry
Traveled with family
Mar 11, 2024
Liked: Cleanliness, amenities
Always friendly
Larry
Stayed 3 nights in Mar 2024
Response from Larry on Mar 16, 2024
Thank you for your feedback on your recent stay with us. We hop to see you again soon.
Julia.Thank you for choosing our hotel for your stay in the Charlotte-Concord area. I am pleased that you enjoyed your stay. We are looking forward to seeing you again soon.
2/10 Terrible
Jeremiah
Feb 11, 2024
Jeremiah
Stayed 2 nights in Feb 2024
Response from Jeremiah on Mar 25, 2024
Jeremiah Thank you for choosing our hotel for your stay in Concord. I apologize for the inconvenience you may have incurred during your stay. I hope that you give us another chance to serve you .
2/10 Terrible
Josh
Feb 3, 2024
Josh
Stayed 6 nights in Jan 2024
Response from josh on Feb 5, 2024
JoshThank you for choosing our hotel for your stay in the Charlotte-Concord area. I apologize that you were not able to give us a 5 out of 5 rating. I would like to speak with you about your stay. If you do not mind, please call the hotel to discuss further.
Great service and clean rooms, professional and friendly staff and one plus: Victoria is bilingual Spanish and English. Thank you! Gracias!
Octavio
Stayed 1 night in Feb 2024
Response from oct on Feb 5, 2024
OctavioThank you for choosing our location for your stay. We are happy that your stay was a 5 out of 5. We are looking forward to seeing you again soon.
10/10 Excellent
Erlyta
Jan 30, 2024
Liked: Cleanliness
Erlyta
Stayed 1 night in Jan 2024
Response from erlyta on Feb 1, 2024
ErlytaThank you for choosing our hotel for your stay in the Charlotte-Concord are. We are pleased that you were able to score us a 5 out of 5. We are hoping to host you again in the near future.
6/10 Okay
Rodolfo
Traveled with family
Jan 21, 2024
Disliked: Staff & service
Disappointed
Little disappointed because it was a Holiday Inn Express. The receptionist was more concerned about her phone that helping the customer or greeting.
Rodolfo
Stayed 3 nights in Jan 2024
Response from Rodolfo on Jan 21, 2024
I thank you for booking your reservation with us in Concord NC. I apologize that your interaction with the front desk associate was not what you expected. I will pass this information along to that department. Again, I apologize and hope that you will give us another chance to wow you in the near future.
KeithThank you for choosing our hotel for your stay in the Charlotte-Concord area. We thank you for your score of 4 out of 5. I hope to host you again soon so that you can score us a 5 out of 5
10/10 Excellent
Scott
Traveled with family
Jan 14, 2024
Scott
Stayed 2 nights in Jan 2024
Response from sc on Jan 15, 2024
ScottThank you for choosing our hotel for your stay in Concord, NC. WE appreciate your business and hope to see you again soon.
It was close to many shops and places to eat. The hotel was great and the staff were so friendly and helpful.
Attelia
Stayed 1 night in Dec 2023
Response from att on Dec 30, 2023
AtteliaThank you for choosing our hotel for your Concord visit. We are pleased that you enjoyed your stay and were able to give us a 5 out of 5 score. we hope to see you again in the near future.
Nice Stay! Walking distance to restaurants which is nice after driving all day.
John
Stayed 1 night in Dec 2023
Response from jhn on Dec 26, 2023
JohnThank you for choosing our hotel for your stay. We are pleased that your stay was a 10 out of 10. We are looking forward to seeing you again in the near future.
10/10 Excellent
lucas
Traveled with family and small children, Traveled with partner, Traveled with family
The property was extremely clean and the free breakfast was the best ive had at any hotel in a long time. The staff was also patient , along with the beds extremely comfortable.
lucas
Stayed 1 night in Dec 2023
Response from lu on Dec 21, 2023
LucasThank you for choosing our hotel in the Concord area. We take pride in our hotel and a very happy that your stay was a 5 out of 5. Hoping to host you again in the very near future.
ThomasThank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE-CONCORD-I-85.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
LarryThank you for choosing our hotel for your stay in the Charlotte/Concord area. We are pleased that your stay was a 5 out of 5. We are looking forward to hosting you again in the near future.
SheliaThank you for letting us host you while in the Concord, NC area. We are pleased that your stay was a 5 out of 8. We hope to host you again in the near future.
10/10 Excellent
Thomas
Nov 27, 2023
Thomas
Stayed 1 night in Nov 2023
Response from th on Dec 20, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE-CONCORD-I-85.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
I like the location and easy access to eating and shopping establishments. I like the soap and shampoo dispensers in the shower. My room way clean and comfortable.
donna
Stayed 3 nights in Nov 2023
Response from don on Dec 5, 2023
Thank you for choosing out hotel for your recent stay on the Concord are. We hope to host you again in the very near future when you are in the Concord area.
6/10 Okay
Effrem
Traveled with family
Nov 24, 2023
Disliked: Property conditions & facilities
Location was good, property needs upgraded and bathtub leaked when showering water was all over the floor. Need better shower curtains and liners
Effrem
Stayed 2 nights in Nov 2023
Response from Eff on Dec 5, 2023
Thank you for letting us know how your hotel experience was with us. I apologize that you had these issues. These are out of the ordinary and can only that you will give us a chance to wow you on your next visit to the area.
thank you for choosing our hotel for your recent stay in the Concord NC area. We look forward to hosting you again in the near future.
4/10 Poor
Valerie
Nov 6, 2023
Liked: Cleanliness
Shower water got on the floor, breakfast was horrible and didn't have any breakfast the next day, and expensive cost with little amenities.
Valerie
Stayed 2 nights in Nov 2023
Response from Varerie on Nov 6, 2023
ValerieI apologize that your stay was not a 10 out of 10. I understand you frustration with the shower water getting on the floor (shower curtain issue). Your breakfast was horrible. We try our best to make sure everything is great guest stays. We usually have at least 15 items, hot/cold, out for breakfast.
RobertThank you for choosing our hotel for your stay in the Charlotte-Concord area. We appreciate that you were able to give us a 10 out of 10. We look forward to hsting you in the near future.
10/10 Excellent
Russell
Business traveler
Oct 31, 2023
Liked: Cleanliness, staff & service
Nice property, clean and safe. Slightly dated but wouldn’t hesitate to stay here again.
Russell
Stayed 1 night in Oct 2023
Response from russell on Oct 31, 2023
RussellThank you for giving us a 5 out of 5 for your recent stay. We are glad to get feedback like yours. We are looking forward to hosting you again in the near future.
6/10 Okay
Tanner
Oct 22, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tanner
Stayed 1 night in Oct 2023
Response from tanner on Oct 24, 2023
TannerThank you for choosing our hotel for your stay in the Concord, NC area. I apologize that you were not able to give us a 5/5. WE are looking forward to hosting you again in the near future. We want to make sure your nest stay is a 5/5.
ronThank you for choosing our hotel for your stay in the Concord area. We Are pleased that you were able to give us a 10 out of 10 rating. WE are looking forward to hosting you again in the near future
Staff is very friendly and willing to assist with all your stay needs. Celebrated my birthday in town with a concert and the conveniency of this property’s location was amazing!
Taylor
Stayed 2 nights in Sep 2023
Response from Taylor on Oct 11, 2023
TaylorThank you for giving us a 5 out of a 5 rating. We hope you give us another chance to wow you again.
10/10 Excellent
Lillian k
Oct 4, 2023
Lillian k
Stayed 1 night in Oct 2023
Response from lillian on Oct 24, 2023
LillianThank you for choosing our hotel for your stay in the Concord, NC area. We are so pleased that you enjoyed your stay and was able to score us a 5/5. Looking forward to hosting you again in the near future.
GeorgiaThank you for choosing our location for your stay in the Concord NC area. We are so please that your stay was a 5 out of 5. We hope to host you again in the near future.
This hotel has a dirty smell. Was first given a room in the first floor that smelled and had bugs in the bathroom. Was moved to another room in the second floor that was much better but could still use a deep clean. Overall,would not stay here again
Kiara
Stayed 1 night in Sep 2023
Response from l;jk'fsd on Sep 29, 2023
KiaraThank you for bringing this to my attention. I will check with our housekeeping department to ensure that this does not again. I hope that you give us a chance to give us a 5 out of 5 score.
Convenient to shopping, race track and PNC Pavilion.
Ronna
Stayed 1 night in Sep 2023
Response from r on Sep 27, 2023
Ronna,Thank you for choosing our hotel for your stay in the Concord area. We use feedback as a learning tool. Hoping to host you again in the near future
8/10 Good
Lisa
Business traveler
Sep 20, 2023
Liked: Staff & service, room comfort
The lobby was a bit dated. There was a lack of attention to detail in the bathroom. Faucet was very loose and under sink ares had water stains on the wall. Poor quality tile work in the bathroom. The ice maker on the 2nd floor was out of order for my 2 night stay. Breakfast was nicely displayed and with good choices. However the juice machine was not working and they said it was down for a while. This left only coffee and milk to drink. No water available but was told I could go to the fitness room for some. It would have been good to have a few juices in bottles for guest.
Lisa
Stayed 2 nights in Sep 2023
Response from lisa on Sep 22, 2023
Lisa,I apologize that your stay was not up to standards. We are having a few issues with venders at this time. Our hotel did get a full renovation in 2019. WE hope that you will give us a chance to wow you on your next visit to the area.
CassandraThanks you for choosing our hotel for your recent stay in the Concord area. We use this information to help us in our everyday functions. Hope to host you again in the near future.
Lovely hotel, gracious staff and good Dove care products available in room. Everything was clean and the bed was so comfortable, pillows included. The gym was a well equipped bonus, and the included breakfast was nice with an extremely clean dining area.
Patricia
Stayed 1 night in Sep 2023
Response from pat on Sep 8, 2023
PatriciaThank you for choosing our hotel for your stay in Concord. We are happy that you were able to give us a 10 out of 10. We hope that we can wow you again in the near future.
10/10 Excellent
Jose
Sep 1, 2023
Jose
Stayed 1 night in Aug 2023
Response from df on Sep 28, 2023
JoseWe are happy that you were able to give us a 5 out of 5 score for your visit to the Concord area. Looking forward to you next stay.
The staff were amazing! Very professional! My family and I love it!
Ronwyn
Stayed 1 night in Aug 2023
Response from ron on Aug 23, 2023
Ronwyn,Thank you for choosing our hotel for your stay in the Concord area. We are pleased that your stay was a 5 out of 5. Hope to host you again in the near future.
Check in was quick and the staff wwas friendly
The entire facility was very clean exceptionally
Rosalind
Stayed 2 nights in Aug 2023
Response from Ros on Aug 20, 2023
RosalindThank you for choosing our hotel for your recent stay in the Concord area. We are please that your stay was a 5 out of 5. We hope to see you again in the near future. Safe travels
10/10 Excellent
Lisa J.
Aug 19, 2023
Lisa J.
Stayed 1 night in Aug 2023
Response from Lisa on Sep 13, 2023
LisaThank you for letting us host you on your visit to Concord. We area hoping to host you again in the near future.
JasonWe are pleased that you chose our hotel for your stay. I apologize that you stay was not a 10 out of 0. If you dont mind sending me the reason that you were only able to give us a 2. Thank you and we hope that you give us another chance to wow you.
6/10 Okay
Wendell
Aug 15, 2023
Liked: Staff & service
Disliked: Cleanliness
Getaway
Room needs some upgrades. The blinds were out of the track. The shower head was loose. The toilet hadn't been cleaned and the room had a damp smell.
Wendell
Stayed 1 night in Aug 2023
Response from wen on Aug 15, 2023
WendellThank you for choosing our hotel for your stay in the Concord area. I apologize that you had issues with the blackout shades and the bathroom. We have had our maintenance man fix these. WE hope to host you again on your next visit to the area.
Very cool location. I felt very safe, and loved being able to walk to grab something to eat after a long day of driving.
Cathleen
Stayed 1 night in Aug 2023
Response from Cath on Aug 20, 2023
CathleenI thank you for choosing our hotel for your stay in the Concord area. 5 out 5 is great. We hope to be able to host you again in the near future. Safe travels
ReginaThank you for choosing our hotel for your recent stay in the Concord area. We are pleased that you were able to give us a 10 out of 10. We hope to host you again in the near future. Safe travels