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Reviews of Quality Inn & Suites University Area

2.5 out of 5
Quality Inn & Suites University Area
5301 Equipment Drive, Charlotte, NC

Reviews

6.8
Rating 10 - Excellent. 102 out of 395 reviews" "
Rating 8 - Good. 110 out of 395 reviews" "
Rating 6 - Okay. 63 out of 395 reviews" "
Rating 4 - Poor. 46 out of 395 reviews" "
Rating 2 - Terrible. 74 out of 395 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jacky

Traveled with partner
Disliked: Staff & service, property conditions & facilities
There was problems with the appliances in the room the microwave didn't work then the refrigerator quit and the tv had a fuzzy picture
Stayed 2 nights in Apr 2024

8/10 Good

Joanne, Lisbon Falls

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Older property that could use an upgrade. Staff was pleasant and helpful. Room was clean. Surrounding area was clean. Lots of security cameras outside. Free breakfast.
Stayed 2 nights in Apr 2024

2/10 Terrible

me

Traveled with group
No water when we checked in at 11:30pm, no discount or bottled water offered. Manager said it was the cities problem since they didn’t notify the hotel before. Two nights later, no hot water! Manager recently apologized via email, but no refund! This is a poorly managed property.
Stayed 2 nights in Apr 2024

6/10 Okay

Adrienne

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t have hot water and has roaches.
Stayed 1 night in Apr 2024

4/10 Poor

Azad

Stayed 3 nights in Apr 2024

10/10 Excellent

Dishan

Nice place
Stayed 1 night in Feb 2024

10/10 Excellent

Dishan

Liked: Cleanliness, staff & service
Great service
Stayed 1 night in Feb 2024

10/10 Excellent

Roosemberg

Liked: Cleanliness, amenities, property conditions & facilities
Was nice ! Recomendable
Stayed 3 nights in Feb 2024

2/10 Terrible

florence

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon reaching the property, the location was filled with those who were on substance abuse standing around begging. We entered, and the receptionist, Sunitha, spoke rudely. When we got there, we were told by the receptionist to pay an additional fee for a security deposit. We did and were given the room key. When we entered the room, it reeked of foul order, and the white sheets had brown stains all over. The pillows were overused, stained, and very dirty. The halls leading to the room were dirty, with trash everywhere. We returned and informed the receptionist of the situation and how we could not sleep in such an environment. She responded that her rooms get booked each night, so if we don't like it, we can leave. Mind you, her voice towards us since we got there has been nasty and demeaning. We asked for a refund, and she said we booked off Expedia; they had to refund us, but she would refund the security deposit. Upon calling Expedia for a refund, I was told by a manager and a call center rep that they could not help me cause the receptionist refused to refund me. So I never got to stay in the hotel, and I never got my money refunded. The only thing Expedia could offer me was a 10-dollar cashchain telling me they were sorry for the inconvenience. I was very disappointed in their service and will never use them again. And I will most certainly never book a hotel at this location again
Stayed 1 night in Jan 2024

8/10 Good

Cloris

👍👍👍👍👍
Stayed 2 nights in Jan 2024

2/10 Terrible

Nneoma

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s was poor. Paid for two nights but had to manage and sleep somewhere else and couldn’t complete the two nights.
Stayed 2 nights in Jan 2024

2/10 Terrible

Catherine

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Could not stay there, had to find a different hotel. Bedding was stained crumbs on gottom sheet, towels had black stains all over. room was just not ok to stay in,
Stayed 1 night in Jan 2024

2/10 Terrible

Bernard

Stayed 4 nights in Jan 2024

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2024

6/10 Okay

Beverly

It was nothing special. We were only there to sleep one night. Needed more options for breakfast!
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
I found roaches in the room I booked for. Associates knocking 15 minutes before 11am check out time
Stayed 1 night in Jan 2024

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Andy

Traveled with family
Disliked: Staff & service, room comfort
Wifi didn’t work and they wouldn’t try fixing it. Also some other guests were incredibly loud through 4am.
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
The location of where I needed to be was convenient. Idk if it was because of the holidays, it seemed particularly quiet, which was good. The employees were very helpful.
Stayed 2 nights in Dec 2023

4/10 Poor

Hasnat

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sticky with dirt and Cockroaches!!
The place seemed hardly ever cleaned..the bathroom and the floor was sticky with dirt and there were cockraoches running about..
Cockroaches running around..
Stayed 1 night in Dec 2023

2/10 Terrible

Halle

Disliked: Cleanliness, property conditions & facilities
The pictures are deceiving…. Yes it is cheap, but looks gross and in an unsafe environment. My room was still dirty, with stuff all over the sink and burn marks/ hair on my bed. Just gross.
Stayed 1 night in Dec 2023

8/10 Good

Karen

Traveled with family
Liked: Staff & service, property conditions & facilities
The staff were kind and helpful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Humberto

Stayed 2 nights in Dec 2023

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets and towels were stained, the bathroom sink drain was broken and it didnt drain and the shower had a large hairball on top of the drain. The staff just said ok when i told them about it.
Stayed 1 night in Dec 2023

8/10 Good

Amanda

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice
Stayed 2 nights in Nov 2023

10/10 Excellent

Dr Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good location. But the morning clerk was incredible, nice, polite, professional and helpful!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Apeksha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Nov 2023

4/10 Poor

Bethany

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
upon checking in, the customer service representative was rude and wouldn't let us in the lobby, so it was hard to hear and communicate. The outside of the hotel is trashy and dirty. My room was nothing special. The toilet was loose and the bathroom door wouldn't close. We didn't get to experience the breakfast or the gym so not sure how that was. I would definitely not return.
Stayed 1 night in Nov 2023

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Yhonne

Traveled with family
Liked: Staff & service
Disliked: Amenities
The sheets were clean but had cigarette burns even though this was a non smoking room. There were cushions for pillows. The good thing about this property was that it was close to the high and had sufficient parking.
Stayed 2 nights in Nov 2023

2/10 Terrible

Larissa

Stayed 1 night in Oct 2023

8/10 Good

Tracy

Stayed 1 night in Nov 2023

6/10 Okay

Dymond

Disliked: Property conditions & facilities
The only nice part was the office.
Stayed 1 night in Aug 2023

4/10 Poor

Todd

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Well to be honest the inside of the room was not bad, however the floor was not swept nor was it cleaned. We spilled a small cup of water and I have photos of the towel we used to wipe up 1/2 cup of water, also it had an old (used) towel from someones previous stay still hanging on back of the bathroom door. The outside of this place is bad… Sketchy patrons hanging outside their rooms, several times someone has went running past our room and when we came back after going to dinner, someone actually has a home grill out by their room cooking.. Don’t feel safe and will not be back, I deserve a refund actually
Stayed 1 night in Sep 2023

4/10 Poor

Kelly

Business traveler
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Eric

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed sheets were not clean. The breakfast was not good and out of most things. Room was musty. Location was good.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Sep 8, 2023
Dear Eric,Thank you for your stay. We apologize for the issues you experienced during your stay. Cleanliness, breakfast quality, and room comfort are important to us, and we're sorry for falling short of your expectations in these areas. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests in the future. We appreciate your understanding and hope you'll consider giving us another chance to provide a more pleasant stay. Thank you for your input.Sincerely, Hotel Manager

2/10 Terrible

Al

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stains on the ceiling, comforter, sheets, pillows. A/C hardly worked. Fridge doesn't work. Property basically falling apart. Charges a $60 deposit that I wasn't aware of before check in. Overall, stay away from this place.
Stayed 1 night in Sep 2023

4/10 Poor

Sydney

Traveled with partner
Disliked: Staff & service, amenities
Service and two lights in our room didn't work and the bed kept moving away from the wall
Stayed 1 night in Aug 2023
Response from tina on Aug 25, 2023
thank you for taking time to review our page. we extremely sorry for the inconvenience you faced during your stay

6/10 Okay

Cory

Stayed 1 night in Aug 2023
Response from tina on Aug 25, 2023
thank you for taking your time to review our page. here at quaity inn we continuously strive to exceed your expectations

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best but not the worst
Quick over night stay for a concert, wasn’t expecting a luxury stay but was mostly disappointed. The front lobby was very misleading. It was clean bright and updated, the room was dingy, and run down. The toilet wasn’t stable so it wobbled when you sat. There was a cricket in the shower when I went to get in the the bed frame was so noisy!
Stayed 1 night in Jul 2023
Response from tina on Aug 25, 2023
Thank you for taking your time to review our page.I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurences.

2/10 Terrible

Bruce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff but property isn't as described.
Stayed 1 night in Jul 2023
Response from tina on Aug 25, 2023
Thank you for taking your time to review our page.We are sorry for the inconvenience that you faced during your stay

2/10 Terrible

Kevin

Stayed 1 night in Jul 2023
Response from tina on Aug 25, 2023
Thank you for taking your time to review our page. We are extremely sorry for the inconvenience that you faced during your stay

10/10 Excellent

Brian, Phoenix

Liked: Cleanliness, property conditions & facilities
Had to cut other plans short because phone number listed for hotel repeatedly got message that it was disconnected and I had to go right there to be sure I had a place to stay. For the deposit, lady accepted cash, but was VERY unwilling to give a receipt showing I had paid that way. Room was actually much nicer than expected.
Stayed 1 night in Jul 2023
Response from tina on Aug 25, 2023
Thank you for taking your time to review our page. we are extremely sorry for the inconvenience that you faced.

4/10 Poor

Robert

Business traveler
Disliked: Cleanliness, property conditions & facilities
Everything looked and smelled old. The bedding had the smell men Calone on them. You could smell people smoking outside the rooms, which makes its way into the room. 2 of the towels were fluffy and nice. No elevators which means I had to switch rooms to a ground floor. This place was old 20 years ago.
Stayed 2 nights in Jul 2023
Response from tina on Aug 25, 2023
Thank you for taking your time to review our page.We are extremely sorry for the inconvenience you faced during your stay

10/10 Excellent

Caranita

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly for the most part. This was my second time staying at this property. The only thing I didn't like was the fact that there was a slight crack in the door that made it a little unnerving but for the most part the room was clean and sufficient for the over night stay. The bed was extremely comfortable. I would say that the television was a little dated and it was annoying to turn the channels but I would stay here again, in a heart beat, especially during an off season for casual travel.
Stayed 1 night in Jul 2023
Response from tina on Aug 25, 2023
Thank you for taking your time to review our page.Here at quality inn we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Shanta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from tina on Aug 25, 2023
Thank you for taking your time to review our page. It is always a pleasure to receive positive feed back.Here at quality inn ,we are continuously strive to exceed your expectations.Thank you again for sharing your experience.

6/10 Okay

Marcus

Business traveler
The rooms were very clean. The exterior of the property will make u think the place isn’t that nice but the rooms are pretty good. This place has a 3 night limit which is ridiculous for hotel, yet there are people who live on the backside of the property
Stayed 3 nights in Jun 2023

8/10 Good

chris

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If your looking for a clean quick stay. This is it
Stayed 1 night in Jun 2023