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The people who run the hotel are very nice and friendly. The hotel price is the best you can get for a hotel of its kind. The room inside was in good condition (not perfectly clean, but it was OK). However, breakfast was very poor, the reception area (where the dining area is located) was dirty and did not smell well. In front of the hotel there is an abandoned hotel, which makes the whole area looks dangerous/unsafe. If you travel alone is fine. But, I do not recommend it if you travel with family.
TV had a 3in black streak from top to bottom. Wall by bathroom was dirty, ceiling wasn't completely stuccoed, phone didn't work. Bed baseboard was dirty. Mr. P put me in another room, a roach or bed bed was crawling on the bed.
A great choice for a cheap stay. Room was clean. A basic continental breakfast. Old school type hotel building. They were in the process of painting a bunch of rooms.
Jason
Stayed 2 nights in Jan 2024
8/10 Good
Adam
Business traveler
Jan 19, 2024
Liked: Cleanliness, staff & service, room comfort
Staff was great! Hotel is older but for the price you can’t beat it. Bed was very comfortable.
Adam
Stayed 4 nights in Jan 2024
8/10 Good
Dwayne
Business traveler
Jan 18, 2024
Liked: Staff & service
Dwayne
Stayed 6 nights in Jan 2024
8/10 Good
Adam
Business traveler
Dec 26, 2023
Liked: Staff & service, room comfort
Definitely not a bad hotel for the price. A little dated, but it is an older hotel. Looks like they are doing some renovations. Would stay again.
Check-in was meh.
Guy was on the phone the whole time.
Front door looked it could easily be kicked in. Crack in window frame.
Bed was very uncomfortable. Bathroom was a disaster. Soap from previous person was still in the shower. No shower curtain. Ceiling light was hanging from down. Crack in the counter. Drain wasn’t deep enough and water went into the main part of the bathroom and that’s with me showering in the corner and doing everything possible to keep the watch from going everywhere. I had to get the room key re-scanned every night. Not a good stay. “Quality Hotel … only in name. Definitely did NOT on what I was expecting.
People argued all day & night. Police had to called to diffuse the situation, didn’t help at all. People on drugs & alcohol probably doing drug deals. People knocking on the door(wrong door, of course) Wi-Fi didn’t properly work, had to keep signing in. Saw a couple of roaches, I’m sure came from other room where someone was living & the room was a mess. All kinds of negative activities. Smoking in non-smoking room coming through bathroom vent. Rooms not properly cleaned saw someone’s left overs(beer,clothes,toys, fingernail polish etc) won’t stay there again only stayed for the price I got online & the online advertising did not add up to the real thing. Very disappointed & I was deceived. Had the nerve to hold $146 for 2+ days.
Homeless people everywhere. Trash everywhere. Staff did not understand what i was saying. I did not understand what he was saying.
Mario
Stayed 3 nights in Sep 2023
2/10 Terrible
Linda
Aug 28, 2023
Linda
Stayed 2 nights in Aug 2023
8/10 Good
amy
Business traveler
Aug 3, 2023
Liked: Cleanliness, room comfort
Room was good but the added fees was not posted
The hotel was nice and clean. My only issue was the parking surcharge they charged. Nothing was mentioned in the info about that. They added a $20 fee on when checking in. Yes the truck had trailer but it was NOT a semi truck and trailer.
amy
Stayed 1 night in Aug 2023
4/10 Poor
Jutta
Jul 15, 2023
Disliked: Cleanliness
Jutta
Stayed 2 nights in Jul 2023
8/10 Good
Annemie
Jul 12, 2023
Liked: Cleanliness, staff & service
Annemie
Stayed 1 night in Jul 2023
8/10 Good
Joseph
Jul 3, 2023
Liked: Cleanliness
The hotel was nice and the room was clean, shower didn't have a curtain but that didn't bother me. There was a decent IHOP right next door I could walk to for supper but I think some people would benefit with a small staircase from the hotel parking lot to the IHOP parking lot. There was another hotel building right next door that was clearly in the process of being demolished which gave the area around the hotel the feelings of a tough neighborhood. The front desk guy had a problem with Expedia's payment and I had to contact the customer service to get it fixed.
Joseph
8/10 Good
ADRIAN, harker heights
Jun 5, 2023
Liked: Staff & service
ADRIAN
Stayed 2 nights in Jun 2023
Response from KEVIN on Jun 8, 2023
THANK YOU SO MUCH FOR TAKING TIME TO REVIEW OUR PROPERTY
It seems like there are a lot of long term residents that all know each other. Yelling across the railings to each other, and just loitering outside the rooms drinking beer, smoking, etc. I finally left and stayed at another hotel.
Remodeled hotel . this was previously a Super 8 and had bad reviews since choice hotels has took over and it's a Quality Inn it's been updated remodeled and in great shape I recommend this hotel due to price and convenience and cleanliness I was very impressed a lot better than it was for sure and give it five stars
Jonathan
Stayed 2 nights in Feb 2023
Response from Kiana on Feb 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4/10 Poor
Alesia
Business traveler, Traveled with family
Feb 6, 2023
Disliked: Property conditions & facilities
Hotel room had roaches
Alesia
Response from Kiana on Feb 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Kiana BryantGeneral ManagerQuality Inn 9807458100
It was nice comfortable hotel, floors dirty, sink and counter splash with cleaning solution didn’t wipe off, cleaner didn’t do a good job, holes on door and wall a good place to crush for a quick overnight.
Maily
Stayed 1 night in Jan 2023
Response from Kiana on Feb 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Kiana BryantGeneral ManagerQuality Inn 9807458100
I understand you get what you pay for but we paid too much to have roaches scuttling on the nightstand and bathroom sink, in the middle of the night. I felt so disgusted and we'll never stay here again. Also, the sign for breakfast said it was from 6:00-9:00 am. We arrived at 8:30 only to be told that waffles weren't available from 8:30 am onwards. That was never mentioned at check in. Maybe it's just as well because roaches might have been crawling in their food area!!!! We're done with this Hotel and I still feel filthy. This has never happened to me in my life.
Verified traveler
Stayed 1 night in Jan 2023
Response from Kiana on Jan 12, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Kiana BryantGeneral ManagerQuality Inn 9807458100
Not clean, présence of roaches (16), missing items such as working telephone (16) remote control (12), power outlet not working (12), missing bulbs (12).
I asked room change from 12 and got put on 16. So 16 better than 12 but smells and they need to improve. Outside is uncleaned, dirty, floor worn, stairs old and cracked.,,
Abdoul
Stayed 1 night in Dec 2022
Response from Kiana on Dec 21, 2022
Dear Abdoul,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
Dajshia C
Business traveler, Traveled with partner
Nov 20, 2022
Disliked: Cleanliness, staff & service
Dajshia C
Stayed 2 nights in Nov 2022
Response from Tatiana on Dec 14, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
the girl that checked me in... the smell of just moped floor and water that would not dry up on the floor
arthur
Response from Kiana on Dec 14, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
Marsha
Traveled with family and small children, Business traveler, Traveled with family
The staff was friendly and helpful. However, when I walked into the room and turned on the lights there were roaches/insects scurrying around. I let the front desk know and they did give me a refund.
Marsha
Stayed 2 nights in Nov 2022
Response from Kiana on Dec 14, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
2/10 Terrible
Nicholas
Oct 27, 2022
Nicholas
Stayed 1 night in Sep 2022
8/10 Good
Sharon
Traveled with family
Oct 19, 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing unique
Sharon
Stayed 1 night in Oct 2022
Response from Tatiana on Oct 24, 2022
Thank you Sharon for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Tatiana KGeneral Manager
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
DO NOT 🚫🚫 STAY HERE IT IS A DUMP!!!!!!
CURTAIN FALLING DOWN WITH ANTS ON THEM, SPIDERS, ROACHES, THE FLOORS WERE NASTY ,TUB WAS DIRTY STAY AT YOUR OWN RISK.
Booked what said it was a quality inn online… we pull up and there’s quality in taped over the Super 8 logo. This is VERY misleading. I would never stay at a super 8. As soon as we arrived we noticed exterior doors which is a safety issue for me, as well as very questionable people in and around the rooms and parking lot. We did not even feel comfortable going in to talk to anyone and ate our money. AWFUL!!