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Reviews of Suburban Studios near University of North Carolina-Charlotte

2 out of 5
Suburban Studios near University of North Carolina-Charlotte
8615 Hankins Road, Charlotte, NC

Reviews

5.2
Rating 10 - Excellent. 4 out of 23 reviews" "
Rating 8 - Good. 2 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 8 out of 23 reviews" "
Rating 2 - Terrible. 6 out of 23 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Keturah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was a pizza box in our room when we entered it. Nothing else to say!
Stayed 1 night in May 2024

4/10 Poor

Ryan

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
The furniture was wobbly and falling apart. There was no trashcan. The bathrooms didn't even look clean. The staff was mediocre. We survived the stay but it wasn't extremely comfortable or special.
Stayed 3 nights in May 2024
Response from Drew on May 8, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

6/10 Okay

Tanisha

Liked: Staff & service, property conditions & facilities
My refrigerator didn’t work in the room (314). I didn’t have soap or washcloth.
Stayed 1 night in May 2024

4/10 Poor

Jameon

Disliked: Staff & service, amenities, property conditions & facilities
The backdoor seemed to be ghetto, missing a handle and propped up open by various bottles and cans. I think one day it was a aloe vera drink bottle, another day it was a 211 beer can, different types of soft drink and waters. My tub had a crack in it, and the headboard had what looked like scratch or claw marks in it when I arrived. The guest in the room next to me cwhere knocking on the walls and trying to communicate. I knocked on their door and asked them to stop.
Stayed 2 nights in May 2024
Response from Drew on May 4, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stay.

2/10 Terrible

Jameon

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible.
Stayed 2 nights in Apr 2024

8/10 Good

Soheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Drew on Apr 29, 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

10/10 Excellent

Tanisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
When I came in to check in, it was shift change. But the young lady with all the tattoos was very nice and her customer service was great
Stayed 1 night in Apr 2024
Response from Drew on Apr 29, 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

2/10 Terrible

Bianca

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Drew on Apr 26, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

6/10 Okay

Quincy

Stayed 4 nights in Mar 2024
Response from Drew on Apr 23, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

4/10 Poor

Pete, Greenville

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Drew on Apr 13, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to EconoLodge.

4/10 Poor

Paul

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was old and repairs were subpar(Sheetrock in bathroom looked like a toddler fixed it). The staff was unprofessional and complained every time about personal problems when I was at desk. Smell of marijuana was STRONG everywhere. Room had bad odor, but appeared clean. The place made me feel sketchy.
Stayed 2 nights in Mar 2024
Response from Drew on Apr 11, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to EconoLodge.