Ratings based on 453 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Posted Oct 14, 2014
The staff was wonderful and the accommodations were fantastic.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Hanover, PA

Great location

Posted Oct 13, 2014
Pros: Location. Restaurant on the lower level was the best I have ever visited. Staff
Cons: Nothing
Hotel is beautiful. Within walking distance to anything you might need. Hotel staff goes above and beyond for your stay. The hotel provides car service to airport. When I arrived at airport I left my wallet in the car. The hotel got ahold of the driver, found the wallet and sent another driver to the airport without me missing my flight. Exceptional staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh

Quality

Posted Sep 30, 2014
Pros: King size bed and bedding and plenty of space, big windows, and comfortable room temperatures. It had all I needed.
Cons: All I could think of was how a really tall person would love the shower!
Location: Fantastic location for access to museums and fine dining. Especially good for the conference I attended.
The staff at the hotel were professional. I had a good experience without a hitch. The king size bedding was wonderful and I rested well. Parking was convenient. I plan to visit again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Knoxville TN

Great Hotel in the Heart of Charlotte

Posted Sep 8, 2014
Great hotel, very clean room, and excellent location! Excellent bar and staff. It would have been nice to have free wifi access.
4 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh

Weekend Getaway

Posted Sep 2, 2014
The staff at this hotel was amazing! The only two things I didn't like were the walls are pretty thin so you can hear everything outside the room and no late night store options.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Center City Experience

Posted Sep 1, 2014
Pros: Clean, comfortable, and good service.
Cons: The breakfast selections could be expanded a little.
Shops, restaurants, entertainment, and conference facilities were comfortably within walking distance. The variety of options and super comfortable accommodations at the Westin made my stay highly favorable along with an exceptional room rate. I will surely return to the Westin.
2 out of 5
by A verified traveler

Great room- disappointing staff

Posted Aug 4, 2014
Pros: Clean & Comfortable Rooms
Cons: Staff and Conference Locations
Location: Great location- within walking distance of the EpiCenter and the BOA Stadium
The room was clean & comfortable; however, given the $$$ for this room I expect all aspects to be significantly better than avg. Upon arrival, there was a VERY LOUD conference in the lobby- directly in front of the entrance, after driving all day this was not a great 1st impression. We then have to wait in a long line in this loud lobby to check in. Once it is finally our turn to check in, the receptionist informs us she can't find our reservation; I show her my confirmation email so she replies she will have to call Expedia- all while still dealing with the extremely loud lobby. She does eventually find our reservation- the Westin's system has picked up "JR" as our last name and our last name as part of the 1st name- you would think as expensive as the room was they could afford a better system but ok. She assigns our room and we go to the 14th floor. We get to our room as another couple is also walking into the room she just assigned us. Thankfully a bellhop was also in the hallway so he calls the front desk to assist us- AGAIN they can't find our reservation, so they still don't know where our room should be. The front desk does find the correct room, the very nice bellhop helps us to the room, the room was comfy & clean- all starting to be better. As we are checking out to leave, we find that upon check-in, the clerk did not add-on our parking- despite telling her we had a car in the deck, so here we go again trying to pay for parking. WE WILL NOT STAY HERE AGAIN
5 out of 5
Recommended
for Everyone
by A verified traveler from asheboro nc

Best in Charlotte !

Posted Jul 28, 2014
Check out is at 12 and the rooms are clean - the beds are the best I have ever been in - shower and bathroom is awesome- close walk to the Carolina Panthers
4 out of 5
Recommended
by Heather J from Columbia, SC

One night

Posted Jul 22, 2014 on Hotels.com
I was very impressed with the location, cleanliness, customer service, and overall appeal. It was very elegant and relaxing. I wish the prices weren't quite as expensive. I would have loved to order room service for breakfast, but it was way too expensive. Would have been nice to have free wifi, also, for the price of the room.
1 out of 5
Recommended
for Business Travelers
by Tracy Gates from Atlanta

Bad Experience with Hotels.com and Westin Charlott

Posted Jul 21, 2014 on Hotels.com
I booked a double room in February I get to Hotel they have a King for 4 people. They had it in their notes but did not reserve me a room for 4. My two friends had to bunk with other friends in a hotel 5 blocks from convention center. The bathroom was never cleaned the entire time we were there. They never vacuumed the floor. They just brought towels. We never received clean cups or a bag for ice bucket daily. The tub had a ring when we got their and and an even greater one when we left. Hotel was over sold and it was a nightmare getting in and out on Friday. We were on the sixth floor and had to use the stairs to get out of the hotel. Carts took 2 hrs to get so we hauled luggage 6 times and was assisted by a manager for one flight of stairs. Elderly women were using the stairs with luggage. We felt trapped in the hotel. Never will I use hotels.com or this Westin again. You ruined my trip and friends I had not seen in years were forced to stay in other hotels. No girl talk. Horrible experience.