Indoor pool
Check availability

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3700 N Wilke Rd, Arlington Heights, IL

Reviews

7.8

Good

Rating 10 - Excellent. 428 out of 1000 reviews" "
Rating 8 - Good. 267 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 106 out of 1000 reviews" "
Rating 2 - Terrible. 87 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jeffrey

Traveled with group
Disliked: Property conditions & facilities
Hotel under construction. Hotel smelled of smoke throughout. Kids were smoking pot in the stairwells.
Stayed 2 nights in May 2024

4/10 Poor

Stephanie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
When I book this stay I was aware they were undergoing renovations so I accepted a construction mess, however this property had garbage (not from construction but food waste) laying around everywhere ( hallways, ice machine area and stairwells) except the main lobby. The room we stayed in had a huge hole in the wall from obvious water damage from the AC unit. Surprisingly there didn’t appear to be any bugs and the beds were comfortable. We chose to stay since we prepaid for the room. My husband tried the breakfast and stated it was adequate. It was difficult to fine the front desk staff, we waited over 5 minutes for someone to come to the desk to check us in and we attempted to report the hole in our wall and that people were smoking in a room near us and no one was to be found. We will not be staying again.
Stayed 3 nights in May 2024

2/10 Terrible

Linnea

Traveled with family
Disliked: Amenities
I had a two night stay for May 17-19. First night there, we arrived in the room with some stains on a sheet, they came and changed it for us, we should’ve known better than to stay because the next morning my son woke up with many bug bites on his body, which leads us to believe bedbugs. We went down to the front desk to talk to them and demand, they couldn’t help us and kept telling us to email management and management will get back to us. On top of that, there was renovation going on, place smell like feet and Indian food, they did not tell us this when I called to make reservations. I would highly recommend this place to someone that you don’t like.
Stayed 2 nights in May 2024

4/10 Poor

Gao

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smoking 🚬 in the rooms
Stayed 2 nights in May 2024

2/10 Terrible

BORIS

Disliked: Cleanliness, amenities, property conditions & facilities
Very unclean and horrible smell within the property
Stayed 1 night in Apr 2024

6/10 Okay

Denny

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed here for a week and at 75 a night for a king suite I must say yes it’s older. It’s clean the remodeling first and second floors, so there is a lot of a lot of dust dirt and elevator shut down hallways filled with overspray. My thought would be you’d have to shut down and let them take care of a whole one floor at a time, but that staff were very helpful outgoing a little high priced on the snacks and I thought it was a $75 deposit for the dog turns out to be a $75 charge. Other than that I gave it a three it’s not a high dollar motel there is plenty of them around here was not looking to spend on a godly amount of money when I’m here on business , not in room to offer
Stayed 2 nights in Apr 2024

2/10 Terrible

donald, Grand Blanc

Disliked: Cleanliness, staff & service, property conditions & facilities
website shows a hot tub…it’s now filled in and tiled over…pool area was discussing…pool water smells
Stayed 2 nights in Apr 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Dennis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Was not informed about construction in the hotel prior to arriving. Most floors were cordoned off and common spaces were quite dirty. The rooms themselves were clean and the staff was very courteous.
Stayed 1 night in Apr 2024

10/10 Excellent

Kamesha

Traveled with partner
The staff were great! They accommodated us for everything we asked for it was a great experience
Stayed 1 night in Apr 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 3 nights in Apr 2024

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Amy, PAW PAW

It would have been nice to know that the property was under renovation. My room had to tv service either. The lobby/breakfast area had no heat.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mayur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 8 nights in Mar 2024

4/10 Poor

Kim

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was aweful. There was piled up garbage and linens in front of the doors and in ice area that wasn't picked up for days.
Stayed 4 nights in Mar 2024

4/10 Poor

Vanessa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Website doesn’t say place is dirty floor & couches stains television not working
Stayed 1 night in Mar 2024

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew there were non street facing rooms but when I asked for one I was denied. The street facing rooms were so noisy it was impossible to get a peaceful sleep. The entire building was dirty.
Stayed 1 night in Mar 2024

10/10 Excellent

Kateryna

Liked: Staff & service, amenities
Good place to stay inn
Stayed 1 night in Mar 2024

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
No TVS? I should get a refund our bathroom literally is covered in water I’m scared to even turn the shower on! The beds still had hair on them from the last person! Just sick all around 0 stars!!
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Legit
Stayed 5 nights in Feb 2024

6/10 Okay

Joy, Buffalo grove

Liked: Staff & service
Disliked: Cleanliness, amenities
Property is undergoing renovation. The staff is very friendly and helpful. Breakfast options are very basic ( no meat and bad coffee) and saw large flies around breakfast counter. Room was kind of darkish and seemed semi-clean.
Stayed 1 night in Feb 2024

6/10 Okay

Morgan

Traveled with partner
Disliked: Amenities, property conditions & facilities
Got to our room it feels very cramped with the way the furniture is placed. The tv doesn’t have cable or it wasn’t working so it was literally useless. The bed was firm and uncomfortable. The hotel is under construction so some of the elevators our out of service which means you have to walk all around the hotel to get to a working elevator. (If that’s what you want to call it, never trusted an elevator less.)
Stayed 1 night in Feb 2024

4/10 Poor

Gustavo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tv antena, the pool was closed
Stayed 2 nights in Feb 2024

2/10 Terrible

Samuel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
List: Televisions didn't work, dead bolt door lock didn't work, only one elevator and one ice machine worked in the 4 story complex, stayed 2 days only two paper cups in room for both days for two people, no maid service for second day had to use same cups, no meat for breakfast and coffee was cold on second day, had eggs but they were cold crumbs first day. There is probably more but this is enough.
Stayed 2 nights in Feb 2024

4/10 Poor

Lauren

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
If I only had 3 words for this review, they would be Out of Order. The ice machine was out of order. All of the tv service was out of order. One of the elevators was out of order, the coffee machine at breakfast was out of order. They're renovating which is needed because it's definitely run down and outdated...but if they're going to neglect everything else during the process as well as expect guests to ignore the construction, they shouldn't charge this much. The only employee I interacted with was very nice. That's the only good thing I can say about this stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julio

Stayed 4 nights in Feb 2024

2/10 Terrible

Michele

Business traveler, Traveled with partner
I want a refund no tv no clock no ducking station
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Hotel is under construction. No TV signal in rooms. Pool not available. Breakfast was scant. Called down twice to report TV outage. No returned call. Upon departure, another guest was in the lobby waiting to speak with the manager to render the same complaints. We were not advised upon booking or check in of these issues. We would have chosen another hotel. This hotel should be removed from hotels.com until they have appropriate accommodations.
Stayed 1 night in Feb 2024

4/10 Poor

Ironee

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Apparently going through renovations. Would have never picked that place had I known that. Walls were very then and tv did not work all night. I would actually like to see if I could get a credit due to the issues.
Stayed 1 night in Feb 2024

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Jeff

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
No TVs
Hotel was under construction. TVs didn't work in any of the 4 rooms we booked. We were told they knew about it and weren't telling anyone up front about it
Stayed 2 nights in Feb 2024

8/10 Good

Stephen

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
-Room was very clean, bed was very comfortable -Very quiet, didn't hear much in the halls while staying here, slept well, didn't seem to be a lot of people staying here -Staff was very friendly and kind Cons -It is under construction so if you are looking for all the frills this isn't the place right now.. Would certainly stay here again as most important to me is a clean, quiet room.
Stayed 3 nights in Jan 2024

8/10 Good

Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful. I just wished the T.V. was working because there was nothing to do.
Stayed 3 nights in Jan 2024

6/10 Okay

William

Liked: Staff & service
Under construction. Should be very nice when it’s completed but for now it’s chaos no TV service.
Stayed 2 nights in Jan 2024

8/10 Good

Cynthia

Business traveler
Liked: Staff & service, property conditions & facilities
No cable TV, breakfast not served until 6:30(I had to leave at 5:30), hairs in shower, alarm didn’t work on radio, too, too soft pillows But it’s a quite area-
Stayed 1 night in Dec 2023

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not informed until we checked in the hotel was under construction. The TV’s in the entire building were not working. The pool and restaurant were closed due to construction. Only one elevator was in use. Someone was smoking pot in that elevator and around the hotel all weekend, the room next to me had a dog that was barking. The chair in our room and carpet were disgusting. Continental breakfast was a joke. Cereal and bread. Waffle maker and coffee pots were broken along with the rest rooms on the main floor. It was horrible and I will be working on getting a refund as I paid $ 98 a night!!
Stayed 2 nights in Dec 2023

6/10 Okay

Anne

Traveled with family
Disliked: Staff & service
The room was fine. The hotel was under constructuon so the hallways werent that great. The biggest issue was that NOBODY was there when we tried to check in. Seriously, we had to wait 20 minutes for the girl to come and check us in. When she finally came, she smelled of alcohol. Iwouldve cancelled my reservation and gone elsewhere if it wasnt past check in time.
Stayed 1 night in Dec 2023

2/10 Terrible

Bobbi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Meh.
The cable service was out all three days. The original room was under the rooftop mechanicals and was noisy as hell. The front desk moved us to a better room,no problems. Overall, this hotel is a work in progress, and the pricing reflects that.
Stayed 3 nights in Dec 2023

2/10 Terrible

Teresa

Stayed 2 nights in Dec 2023

10/10 Excellent

Eduardo

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Misleading and Inaccurate description
This hotel is under major reconstruction, and the staff is doing nothing to make up for it. The hotel furniture is falling apart, the hallways to the elevator are loaded with drywall dust and debris. The breakfast is just sad, and the TV only played analog channels, and a very fuzzy picture at that. Swimming pool was out of commission, and when you looked into the hotel courtyard, all you saw was trash and litter, overturned patio chairs, tables and cushions. We had the impression this hotel had once been abandoned, and somebody is trying to bring it back to life. Please update the status of this hotel on your website. Don’t think I will be using Hotels.com in the future.
Stayed 4 nights in Dec 2023

4/10 Poor

JORGE

Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 3 nights in Dec 2023

2/10 Terrible

Fernanda

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Ceil

Stayed 2 nights in Nov 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

2/10 Terrible

harold

Stayed 2 nights in Nov 2023

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023