Exterior

Reviews of Hotel Zachary Chicago, a Tribute Portfolio Hotel

4 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 825 out of 1000 reviews" "
Rating 8 - Good. 139 out of 1000 reviews" "
Rating 6 - Okay. 21 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fabio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and wonderful Wrigley Field / Cubs artwork and memorabilia.
Stayed 1 night in May 2024

8/10 Good

Anna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view of Wrigley Stadium. Nice clean aesthetic and great property. Nobody cleaned our room on the second night which was disappointing since we needed more toiletries.
Stayed 3 nights in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Hotel Zachary on May 12, 2024
On behalf of the entire hotel team, I want to thank you for taking the time to rate us. It means a lot to know our guests enjoyed their time at the hotel. Thank you again for staying with us and we hope to welcome you again soon.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2024
Response from Kevin on May 10, 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Sally

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The valet parking upon arrival was a big issue. Both times dealing with them they were rude, which wasn’t necessary. Hotel staff were very nice. Hopefully hotel fixes this issue moving forward.
Stayed 1 night in May 2024
Response from Kevin on May 10, 2024
Dear Sally,We're truly sorry to hear about your experience with our valet parking team. Providing courteous and efficient service is paramount to us, and we apologize for any inconvenience or discomfort caused. Rest assured, we take your feedback seriously and will address this matter promptly to ensure a more pleasant experience for all our guests in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay.

10/10 Excellent

Bhumika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and beautiful location,
Stayed 7 nights in Apr 2024
Response from Hotel Zachary on Apr 25, 2024
Dear Bhumika, Thank you for taking the time to leave such a kind review. We're happy to hear you like the hotel and our staff, this means a lot to us to hear. Thank you again for staying with us and we hope to see you again soon.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Zachary on Apr 25, 2024
Dear Shelia, thank you for taking the time to review us so kindly. Its always a delight to know our guest enjoyed their stay with us. Thank you again for choosing to stay with us and we hope to welcome you back soon.

10/10 Excellent

Amie

Stayed 1 night in Apr 2024
Response from Hotel Zachary on May 12, 2024
Thank you so much for taking the time to rate us so kindly. It means a lot to know if our guests enjoyed their stay with us. Thank you again for staying with us and we hope to welcome you again soon.

10/10 Excellent

Brian, Colchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience to stay at the Hotel Zachary! The service was AMAZING, the rooms beautiful and comfortable, and to be across from Wrigley just an amazing experience! We will be back for sure!
Stayed 2 nights in Apr 2024
Response from Kevin on Apr 22, 2024
Dear Brian,We're thrilled to hear that you had such a fantastic experience at Hotel Zachary! Providing exceptional service and creating memorable stays is what we strive for. It's wonderful to know that you found the rooms comfortable and enjoyed the proximity to Wrigley Field. We can't wait to welcome you back for another incredible stay!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Zachary on Apr 14, 2024
Dear Andy, Thank you so much for taking the time to leave such a kind review. We greatly appreciate it when guest share how amazing their experience was with us. Thank you again and we hope to welcome you back soon!

8/10 Good

Takako

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Zachary on Apr 14, 2024
Dear Takako, Thank you so much for taking the time to review us so kindly. We really greatly appreciate it when guest share how their experience here at the hotel was. Thank you again and we hope to welcome you back soon!

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kevin on Apr 11, 2024
Dear Evan,Thank you so much for your wonderful feedback! We strive to provide top-notch service and comfort to all our guests, especially those looking to enhance their ballgame adventures. We look forward to welcoming you back

10/10 Excellent

ryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place … amazing
Stayed 2 nights in Mar 2024
Response from Hotel Zachary on Apr 6, 2024
Dear Ryan,On behalf of the entire hotel team, I want to thank you for sharing such a kind review.It is always wonderful to hear positive feedback, particularly from those who matter the most! Your feedback has been shared with the Hotel Zachary team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tracy

Stayed 1 night in Mar 2024
Response from Kevin on Apr 22, 2024
Dear Tracy, On behalf of the entire hotel team, I want to thank you for taking the time to rate us.It is always encouraging to receive positive feedback from our guests! Your wonderful feedback has been shared with the Hotel Zachary team as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Juli B. on Mar 28, 2024
Alexandra, thank you for taking the time to share your feedback with us! We're thrilled to see that you had an exceptional experience with us. We look forward to hosting you again soon!

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities
Hard bed
Stayed 1 night in Mar 2024
Response from Kevin on Mar 21, 2024
Thank you for sharing your feedback with us! We're sorry to hear that you found the bed too firm during your stay. We understand that comfort is subjective and will certainly take your comments into consideration as we strive to provide the best experience for all our guests. We hope to welcome you back again soon and make your next stay more comfortable

8/10 Good

Dr. Bertrand, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable which the exception of the hotel's pillows which are WalMart quality at best.
Stayed 4 nights in Mar 2024
Response from Kevin on Mar 17, 2024
Dear Dr. Bertrand, Thank you so much for taking the time to rate us. I appreciate your feedback and I'm glad to hear that you found our accommodations comfortable overall. I apologize for any disappointment regarding the pillows. Your comments are valuable to us, and we will certainly take them into consideration as we strive to continuously improve our guests' experiences. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and gorgeous inside. Super kind and helpful staff all the way around.
Stayed 2 nights in Mar 2024
Response from Kevin on Mar 17, 2024
Dear Bridget,Thank you so much for your wonderful review! We're delighted to hear that you found our establishment clean and aesthetically pleasing. Our team works hard to maintain high standards of cleanliness and provide exceptional service, so it's truly rewarding to receive your positive feedback. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Angie Carey

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Juli B. on Mar 13, 2024
Angie, thank you for taking the time to share your feedback about your recent stay. We are glad that you found your time with us enjoyable and we hope to host you again soon!

10/10 Excellent

Raneta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Very impressed with the rooms and the attention to detail in the decor. I will definitely stay there again and recommend to family and friends.
Stayed 3 nights in Feb 2024
Response from The Hotel Zachary on Feb 29, 2024
Dear Raneta,On behalf of the entire hotel team, I want to thank you for sharing the amazing experience you had with us.It is always wonderful to hear positive feedback, particularly from those who matter the most! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lauren

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun location, parking, pup friendly and a wonderful engineer who fixed our thermostat on a Sunday evening!
Stayed 1 night in Feb 2024
Response from Juli B. on Feb 20, 2024
Lauren, thank you for taking the time to share with us about your recent stay! It looks like you and the pup had wonderful time with us. We look forward to hosting you again soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is beautiful. I wouldn’t hesitate to stay there again, however the room service is a joke. Ordered a charcuterie board that ended up costing over $40 that contained 4 small pieces of meat and four small pieces of cheese in a styrofoam container. I highly recommend the hotel, just don’t order room service.
Stayed 1 night in Feb 2024
Response from Juli B. on Feb 20, 2024
John, Thank you for your providing your feedback on our hotel! We're thrilled to hear that you found the property beautiful and would consider staying with us again. We apologize for the disappointing experience with our room service, we have shared your comments with our director of food and beverage. We hope to welcome you back soon.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kevin on Feb 13, 2024
Dear Megan,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your Scores will be shared with the entire hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night to remember
We went to Nacturna that was held at the Metro. The hotel was an excellent location. We at at the restaurant down stairs, The Mordechai. Great food! The valet service was excellent. Staff was kind and supportive. Since this was our first time there I didn’t know a lot that the hotel had to offer. So take time to explore or ask questions. I would recommend this hotel. We may be staying there again.
Stayed 1 night in Feb 2024
Response from Juli B. on Feb 12, 2024
Paula, thank you for taking the time to share about the wonderful experience you had staying with us! We are thrilled that we were able to help make your trip to Nacturna a memorable one. We look forward to hosting you all again soon!

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bill’s review
Great stay. Efficient and courteous staff
Stayed 1 night in Feb 2024
Response from Juli B. on Feb 10, 2024
William, we appreciate you taking the time to share your feedback with us! We are thrilled that the staff took excellent care of you during your stay. We look forward to hosting you again on your next trip to Chicago.

10/10 Excellent

Makiko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to park, check in was smooth, perfect!
Stayed 1 night in Feb 2024
Response from Juli B. on Feb 10, 2024
Thank you Makiko for taking the time to share about your experience during your stay with us! We are thrilled that you found it easy to park and check in was an easy process. We look forward to seeing you again soon.

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great location and a really cool comfortable vibe. Very clean
Stayed 1 night in Feb 2024
Response from Kevin on Feb 4, 2024
Dear Chad,I recognize your time is valuable and I appreciate you taking the time to share your feedback with us!We understand that cleanliness is a top priority for many while traveling, which is why we hold our team to the highest of standards. We appreciate you acknowledging our team’s dedication to these standards. Your review will be shared and celebrated with the team!

10/10 Excellent

MaryAlice

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again!!!
Love this place! Cozy, nice atmosphere, great place to hang out. friendly and helpful staff. Great location!
Stayed 1 night in Jan 2024
Response from Juli B. on Jan 29, 2024
MaryAlice, thank you for sharing your experience with us. We love being apart of Wrigleyville and are thrilled that our staff took excellent care of you during your stay! We look forward to seeing you again soon.

10/10 Excellent

Jacob

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well maintained. Large rooms and new showers. Nice common area and great design.
Stayed 2 nights in Jan 2024
Response from Kevin on Jan 21, 2024
Dear Jacob,I recognize your time is valuable and I appreciate you taking the time to share your feedback with us!Wrigleyville has grown so much over the last couple of years, and we are very excited to be in the epicenter of this wonderful neighborhood!We look forward to welcoming you back soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
very nice, clean and friendly staff
Stayed 1 night in Jan 2024
Response from Kevin on Jan 19, 2024
Dear Debra,I recognize your time is valuable and I appreciate you taking the time to share your feedback with us!Receiving warm and friendly service from our staff sets the tone for a great stay and I am very happy to hear that our team Thank you again for your time and we look forward to welcoming you back in the future

10/10 Excellent

Kelly

Liked: Amenities, property conditions & facilities
STUNNING hotel with first rate staff.
Stayed 2 nights in Jan 2024
Response from Kevin on Jan 17, 2024
Dear Kelly,I recognize your time is valuable and I appreciate you taking the time to share your feedback with us!Receiving warm and friendly service from our staff sets the tone for a great stay and I am very happy to hear that our team took great care of you. Your feedback will be shared and celebrated with the team!

10/10 Excellent

darwin

Liked: Cleanliness, staff & service, property conditions & facilities
HOTEL shows as a high end model. Hotel is clean, dice decor. A little noise, but you are in the heart of the city. Very convenient, lots of dining options, nightlife and attractions. Needless to say that is right in front of Wrigley Field, it doesn’t get better than that!!!
Stayed 2 nights in Jan 2024
Response from Kevin on Jan 18, 2024
Dear Darwin,I recognize your time is valuable and I appreciate you taking the time to share your feedback with us!Wrigleyville has grown so much over the last couple of years, and we are very excited to be in the epicenter of this wonderful neighborhood! We look forward to welcoming you back soon.

10/10 Excellent

Vibhuti

Stayed 2 nights in Jan 2024
Response from Juli B. on Feb 10, 2024
Vibhuti, thank you for taking the time to share your feedback! We are glad that you enjoyed your time with us. We look forward to hosting you again soon!

10/10 Excellent

ANGELA

Stayed 4 nights in Dec 2023
Response from Juli B. on Jan 29, 2024
Angela, thank you for taking the time to share your rating with us! We are so grateful that you enjoyed your time with us. We look forward to hosting you again soon!

8/10 Good

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Recommended if the location is convenient for your trip plans
Stayed 4 nights in Dec 2023
Response from Kevin on Jan 5, 2024
Dear Kelsey,Thank you for your recommendation and feedback regarding our hotel. We appreciate your time and consideration. We understand the importance of convenience, and we're pleased that our location met your needs. We hope to have the pleasure of welcoming you back in the future, and thank you once again for choosing our hotel.

10/10 Excellent

Adam

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great location
Stayed 1 night in Dec 2023
Response from Kevin on Jan 4, 2024
I recognize your time is valuable and I appreciate you taking the time to share your feedback with us!Wrigleyville has grown so much over the last couple of years, and we are very excited to be in the epicenter of this wonderful neighborhood!Cheers!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Everything was perfect. The location was great, and we had a wonderful view of Winterland n Gallagher Way. The room was spacious and comfortable for our family of 4. Everything onsite was beautiful and the staff was very friendly and welcoming.
Stayed 1 night in Dec 2023
Response from Kevin on Dec 31, 2023
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had an excellent stay and that our staff met your expectations.Safe travels, and we hope to host you again soon!

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Juli B. on Feb 10, 2024
Derek, Thank you for sharing your feedback about your recent stay! We appreciate your input and look forward to hosting you again soon!

10/10 Excellent

Matt, Louisville

Liked: Cleanliness, amenities, property conditions & facilities
Lobby is so comfortable with several options to relax and converse with others.
Stayed 1 night in Dec 2023
Response from Kevin on Dec 31, 2023
Thank you for sharing your feedback with us! Creating a welcoming and comfortable space for our guests is a top priority, and we're delighted that our lobby met your expectations. It's wonderful to know that you were able to unwind and connect with others during your stay.Safe travels, and we hope to host you again soon

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from Kevin on Jan 18, 2024
Thank you so much for taking the time to leave a positive rating! We truly appreciate your feedback and are delighted to hear that you had a great experience. If you ever have any specific comments or suggestions you'd like to share, please feel free to reach out. We hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Juli B. on Jan 2, 2024
Thank you Brianna for taking the time to share your feedback with us! We are glad you enjoyed your stay, we hope we have the opportunity to serve you again!

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Juli B. on Jan 2, 2024
Margaret, thank you so much for staying with us, we are glad you enjoyed being our guest! We look forward to seeing you again in the New Year!

10/10 Excellent

Mike

Stayed 1 night in Dec 2023
Response from Kevin on Jan 18, 2024
Thank you so much for taking the time to leave a positive rating! We truly appreciate your feedback and are delighted to hear that you had a great experience. If you ever have any specific comments or suggestions you'd like to share, please feel free to reach out. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but lacks coffee maker in the room
Great hotel! Only drawback is no coffee machine in room. That’s always spell’s inconvenience and it did.
Stayed 1 night in Dec 2023
Response from Hotel Zachary on Dec 20, 2023
Dear Paul,Thank you for choosing to stay with us and for taking the time to review us! It means a lot. I'm happy to hear you enjoyed your stay. I do want to apologize that you were not informed that we do have coffee makers available upon request that we can send to the rooms. We hope to welcome you back soon!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to chicago
Beautiful hotel in the heart of wrigleyville!
Stayed 2 nights in Dec 2023
Response from Kevin on Dec 12, 2023
Dear Patricia,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your Scores will be shared with the entire hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were just wonderful. So accommodating. Reasonably priced meals and cocktails. The Alma was a great place to end the night.
Stayed 3 nights in Dec 2023
Response from Hotel Zachary on Dec 10, 2023
Dear Cindy,Thank you for Choosing to stay with us! We are so happy to hear you enjoyed your stay! We hope to welcome you again soon.

10/10 Excellent

Shailee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!!!
Amazing place to enjoy the best of what Wrigleyville has to offer! Loved having a view of Wrigley Field!!!
Stayed 2 nights in Dec 2023
Response from Hotel Zachary on Dec 10, 2023
Dear Shailee,Thank you for staying with us. We are delighted you had such an amazing stay with us! We hope to welcome you back soon!

10/10 Excellent

Anne

Stayed 1 night in Dec 2023
Response from Juli B. on Dec 12, 2023
Anne, thank you for taking the time to share your feedback about your recent stay with us. We are glad that you enjoyed your time here and we look forward to seeing you again soon.

10/10 Excellent

Mary

Disliked: Room comfort
Stayed 5 nights in Dec 2023
Response from Juli B. on Dec 12, 2023
Mary, we are so thrilled that you enjoyed your stay with us! We look forward to seeing you again soon.

10/10 Excellent

Tanya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so impressed, When booking online, I had mentioned we were staying for a birthday. They asked if there were any requests, I asked if they could do something for my friends birthday. They asked what did they drink? I said Bourbon… this was all via text. The next thing I know I hear a knock on the door just after we checked in and they sent a bottle of special bourbon made in the city! Above and beyond!!! So amazing, made our trip. I figured they would send up a birthday drink, not the entire bottle. Very thoughtful & Special!
Stayed 1 night in Dec 2023
Response from Kevin on Dec 6, 2023
Dear Tanya,Thank you for letting us know what an exceptional experience you have had with us during your stay. We appreciate your acknowledgment of the service and hospitality provided by our staff. Our team continuously strives to exceed our guests' expectations by providing the best service to make every experience an enjoyable one.We look forward to welcoming you back soon.