Exterior

Reviews of Red Roof Inn Chicago - Alsip

2.5 out of 5
Red Roof Inn Chicago - Alsip
12340 South Cicero Ave, Alsip, IL

Reviews

6.0
Rating 10 - Excellent. 88 out of 379 reviews" "
Rating 8 - Good. 75 out of 379 reviews" "
Rating 6 - Okay. 55 out of 379 reviews" "
Rating 4 - Poor. 52 out of 379 reviews" "
Rating 2 - Terrible. 109 out of 379 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Danielle

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
After i checked in and saw the building and the room i was mortified. It is a crack house. People had their doors open smoking marijuana. Drug dealers hanging out the windows waving at me as if i were a potential customer. This place is totally unsafe. The building was in complete disrepair. My linens were stained and the room was not cleaned properly. Absolutely, disgusting. The owner refused to issue refund and said i had to get it from Expedia. I am currently working on getting my refund from Expedia
Stayed 1 night in May 2024
Response from Manager on May 15, 2024
Hello Danielle, We regret to hear about your experience at our hotel. We take our guests' safety and comfort seriously and will address your feedback with our team. For any further assistance or inquiries regarding a refund, we recommend reaching out to Expedia directly. Your feedback is valuable to us as we continually strive to improve our guests' experiences.

2/10 Terrible

Ayana

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were burn holes in the sheets, there was dried up blood in the linens, just very unpleasant unhealthy unsanitary and inhabitant for people to stay.
Stayed 2 nights in May 2024
Response from Manager on May 11, 2024
Hello Ayana,We apologize for any disappointment with your recent stay. We strive to provide a clean and comfortable environment for all our guests. Your feedback has been noted and will be shared with our housekeeping team for review and improvement. We hope this experience does not deter you from considering us again in the future.

6/10 Okay

JUAN CARLOS

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poor
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello JUAN CARLOS,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as we strive to improve our services for all guests. Thank you for bringing this to our attention and we hope to welcome you back in the future.

2/10 Terrible

Luka

Stayed 1 night in Apr 2024
Response from Manager on May 14, 2024
Hello Luka, We're sorry to hear you didn't fully enjoy your stay. Please contact us directly to discuss any concerns you may have so we can address them promptly.

10/10 Excellent

Steven

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello Steven,We're thrilled to hear you had an excellent stay with us! Should you have any more feedback to share, please don't hesitate to reach out. We hope to welcome you back soon for another fantastic experience at our hotel!

2/10 Terrible

Emmy

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on Apr 14, 2024
Hello Emmy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago - Alsip. I'm disappointed to see that your stay was less than ideal that prompted a 1/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Christial

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bed, smoking , sticky floor bad smell all over
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Christial,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments have been noted for our team to address appropriately. We hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Luka

Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Luka, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly to discuss any specific concerns you may have. We value your feedback and would like the opportunity to address any issues you encountered.

6/10 Okay

Luka

Stayed 1 night in Mar 2024
Response from Manager on Apr 19, 2024
Hello Luka, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to share any specific feedback you may have, so we can address your concerns and improve our services for all our guests.

4/10 Poor

Luka

Stayed 1 night in Mar 2024
Response from Manager on Apr 18, 2024
Hello Luka, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any specific feedback to help us improve our services for future guests.

2/10 Terrible

Baris, Brooklyn

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Realy no good fo human
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Baris,We're sorry to hear your stay didn't meet your expectations. Guest feedback is important, and we'll share your comments with our team for future improvements. Thank you for sharing your experience with us.

10/10 Excellent

Vasil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Vasil,We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon for another excellent experience.

10/10 Excellent

Josie

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
There is room for improvements especially with guest services and how many towels and rags thats offred also, the trash pick u outside the door is needed 24 /7. Jessica the front desk clerk there was nice and helpful thank u.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 12, 2024
Hello Josie,We appreciate your feedback and take all guest comments seriously. We will share your kind words about Jessica with our team. For any specific issues encountered during your stay, please reach out to our management team directly. Your suggestions help us enhance our services and amenities for future guests.

6/10 Okay

Luka

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Luka, We are delighted to hear that you chose to stay with us! Should there be any further details you would like to share about your experience, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Luka

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Luka,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to reach out to us directly if you have any further comments or suggestions. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CEO Romeo
Nice, clean great stay
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 17, 2024
Thank you for taking the time to write about experience at the RED ROOF INN ST LOUIS - WESTPORT. Phillip, I am glad to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice and clean hotel, and you had a great stay with us. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Phillip, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice and clean stay at an affordable price!Sincerely,Red Roof Management

2/10 Terrible

Karen

Disliked: Staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Karen, We're sorry to hear that your experience fell short of expectations. We would appreciate it if you could reach out to us directly with any specific feedback you may have, so we can address any issues that you encountered. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe once nice NOW run down
Worst review I have ever left. Paid $79. Hallway was pretty run down. Then go in room and the floor is two different types as there was probably water damage from thevwarping of the laminate. Atleast it was laminate and not carpet. Then the comforter didnt look amazing so I uncovered the bed to see a YUK stain on the sheets. I went to the front desk and told the woman. She got me a new fitted sheet right out of the dryer. I came back to change the sheet but the under sheet was stained far worst. Then the bathtub was pretty dirty and stained. Had I not had to be near this area and it not have been so late, I would have easily went somewhere else. To make it worst, Hotels.com had it priced at $79 with 7/10. I should have scrolled through the reviews as there were many 2s and 3s with 10s as well. How did someone give it a 10??? Then I looked on Google maps and it showed the Hotel at $62 and had terrible reviews. Shame on Hotels.com. I always use Hotels.com but now I need to rethink that. I tried to load photos but the app will not let me. They are disgusting of tub, bed, floor, toilet, and walls.
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Frank, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Guest satisfaction is our top priority, and we regret that we fell short of your expectations with regards to the condition of the hallway, room, and amenities. We encourage all guests to contact our management team directly to address any issues encountered during their stay. We appreciate your feedback and will use it to improve our services for future guests.

8/10 Good

R

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello R, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Eve

Traveled with partner
Others staying were loud.
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Hello Eve, Thank you for sharing your feedback about your recent stay. We apologize for any inconvenience caused by the noise from other guests. Our team strives to provide a peaceful and comfortable environment for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

SAMMUEL

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello SAMMUEL,We're sorry to hear about your experience. Please reach out to our hotel directly so we can address any concerns you may have had during your stay. We hope to have the opportunity to make it right for you.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Dear Guest, We apologize for any dissatisfaction during your recent stay. We encourage you to reach out to us directly with any specific feedback so we can address and improve upon your concerns. We value your input and would like to ensure your future experiences are more enjoyable.

10/10 Excellent

Delilah

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was cool…
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Delilah,Thank you for your feedback. We appreciate your kind words and are glad to hear you had a cool stay with us. We hope to welcome you back in the future for another enjoyable experience.

4/10 Poor

Sharina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Sharina,Thank you for choosing our hotel for your stay. We appreciate your feedback and apologize for any inconvenience you may have encountered. Our team strives to provide a comfortable experience for all our guests. If you have any further concerns, we encourage you to reach out to our management team directly.

10/10 Excellent

Carolina

Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on Nov 17, 2023
Hello Carolina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO - ALSIP and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Luka

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 28, 2023
Thank you for taking a moment to leave a review, Luka. The staff and I at the Red Roof Inn Chicago - Alsip were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Isabella

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled terrible, one of the beds was completely broken, door handle on bathroom was broken, and staff was not accommodating in getting us a new room. We left without staying the night because of how bad it was.
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello Isabella,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We always strive to provide a comfortable and welcoming environment for our guests. We encourage you to contact our management team directly to discuss your concerns further.

6/10 Okay

Luka

Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Luka,We appreciate you choosing our hotel for your stay. If there is anything we could have done to improve your experience, please do not hesitate to reach out to us directly. We value your feedback and would love the opportunity to make it right for future visits.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple Stay
Very private and very comfortable.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Dear Guest,Thank you for your positive feedback! We strive to provide a private and comfortable experience for all our guests. We truly appreciate your kind words and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Luka

Stayed 1 night in Oct 2023
Response from Manager on Nov 21, 2023
Hello Luka, Thank you for sharing your feedback with us. We apologize if your stay did not meet your expectations. We appreciate your rating and will take it into consideration to improve our services. We hope you will consider giving us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Vlad

Stayed 1 night in Oct 2023
Response from Manager on Nov 11, 2023
Hello Vlad,Thank you for your positive feedback! We are glad to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and a comfortable stay for all of our guests. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
I parked directly in front of my room which was really convenient. It was clean and extremely inexpensive. Have realistic expectation and you won’t be disappointed.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hi Jade,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean, affordable and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

2/10 Terrible

Brooke

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Take your money elsewhere!
The first room had a broken sliding window that was unable to lock with a homless guy directly in front, i complained and was moved. A car air freshener in air conditioning vent, a block of wood in next window. The place smells like smoke and mildew. Screens falling out of windows, stains all over ceiling and walls
Stayed 2 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Brooke ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 Terrible

Percy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Devorine RediResponse Specialist on Sep 8, 2023
Thank you for taking a moment to complete our survey, Percy. The staff at the Red Roof Inn Chicago - Alsip and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

4/10 Poor

Luka

Stayed 1 night in Aug 2023
Response from Manager on Sep 14, 2023
Hello Luka,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Adrienne

Traveled with partner
Initially the door lock was broke when I tried to enter my room. The toliet was not secure.
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Hello Adrienne, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of our guests. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

10/10 Excellent

Julie

Stayed 1 night in Aug 2023
Response from Manager on Sep 6, 2023
Hello Julie,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Good

Luka

Stayed 1 night in Jul 2023
Response from Manager on Aug 8, 2023
Hello Luka,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Felicia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cons: Floors were dirty, unswept and unvacuumed. You could hear traffic loudly in the room because the door didn't seal shut. And there was a single lock with no deadbolt inside. Tile was on the floor in the bathroom that fell off the wall. Soap scum on the shower walls. There was a hole kicked through the bottom of the bathroom door. The toilet wasn't attached to the ground and wobbled when you sat down. There were people everywhere outside and there was someone listening to music loudly in the doorway of their room right next to ours. It overall felt unsafe to leave the room. Pros: The bed was comfortable. I didn't see any bugs in the 2 days I was there. Bed linens seemed clean. It's literally a place to stay. Don't expect anything more. I will not stay here again.
Stayed 2 nights in Jul 2023
Response from Antonio,RediResponse Specialist on Jul 8, 2023
Dear Felicia,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO - ALSIP. It’s great to hear that you found our room to be very comfortable. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as a uncleanliness, noise from traffic among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

6/10 Okay

Leslie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Property was dirty and had foul odor. There was a room close to us that was blaring music until 3 am. They were obviously smoking marijuana, the hall and even our room smelled of it.
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on Jun 29, 2023
Dear Leslie,We are sorry to hear your recent experience at the Red Roof Inn Chicago - Alsip did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

4/10 Poor

Tanya, waukegan

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff Jay was amazing. The property was not well upkeep. Broken bathroom door, blood on sheets and the room was dirty.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 28, 2023
Hello Tanya, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Tyrone

Stayed 1 night in Jun 2023
Response from Manager on Jun 18, 2023
Hello Tyrone,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Pema

Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello Pema,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

6/10 Okay

Luka

Stayed 1 night in Apr 2023
Response from Manager on May 23, 2023
Hello Luka, It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Luka

Stayed 1 night in Apr 2023
Response from Toni-Ann RediResponse Specialist on May 19, 2023
Hello Luka, I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

6/10 Okay

Luka

Stayed 1 night in Apr 2023
Response from Manager on May 19, 2023
Hello Luka, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Luka

Stayed 1 night in Apr 2023
Response from Manager on May 10, 2023
Hello Luka, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Pema

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2023
Response from Manager on Apr 5, 2023
Hello Pema,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 Okay

Dejan

Stayed 1 night in Mar 2023
Response from Manager on Apr 21, 2023
Hello Dejan, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Luka

Stayed 1 night in Mar 2023
Response from Manager on Apr 4, 2023
Hello Luka,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.