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Reviews of The Glen Club

3.5 out of 5
The Glen Club
2901 West Lake Avenue, Glenview, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 180 out of 282 reviews" "
Rating 8 - Good. 65 out of 282 reviews" "
Rating 6 - Okay. 19 out of 282 reviews" "
Rating 4 - Poor. 15 out of 282 reviews" "
Rating 2 - Terrible. 3 out of 282 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stated multiple times and always enjoy it
Stayed 1 night in Apr 2024

8/10 Good

Fred, Mukilteo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Give your guest an ability to control thermostats. Fan running all night long regardless of temperature is not ideal
Stayed 1 night in Apr 2024
Response from Colleen, Hotel & Clubhouse Manager on Apr 13, 2024
Thank you for taking the time to review our property and for your helpful feedback.

10/10 Excellent

Abdullakh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Colleen, Hotel & Clubhouse Manager on Apr 13, 2024
Thank you for taking the time to review our property. We are glad to see you enjoyed your stay!

8/10 Good

Cynthia

Stayed 1 night in Jan 2024
Response from Colleen, Hotel & Clubhouse Manager on Feb 2, 2024
Thank you for taking the time to review our property. We hope to welcome you again soon!

10/10 Excellent

Alexana P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Colleen, Hotel & Clubhouse Manager on Feb 2, 2024
Thank you for taking the time to review our property. We hope to welcome you again soon!

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Colleen, Hotel & Clubhouse Manager on Feb 2, 2024
Thank you for taking the time to review our property. We hope to welcome you again soon!

10/10 Excellent

David

Traveled with family
Stayed 1 night in Jan 2024
Response from Colleen, Hotel & Clubhouse Manager on Feb 2, 2024
Thank you for taking the time to review our property. We hope to welcome you again soon!

10/10 Excellent

Amy

Stayed 1 night in Nov 2023
Response from Colleen, Hotel & Clubhouse Manager on Dec 4, 2023
Thank you for taking the time to review our property and we hope to welcome you back soon!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friday-Saturday night stay
Stayed 2 nights in Oct 2023
Response from Colleen, Hotel & Clubhouse Manager on Nov 4, 2023
Thank you for taking the time to review our property and we hope to welcome you back soon!

10/10 Excellent

Milovan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet weekend getaway.
Stayed 1 night in Sep 2023
Response from Colleen, Hotel & Clubhouse Manager on Sep 20, 2023
Thank you for taking the time to review our property - we are so glad you enjoyed your stay and cannot wait to welcome you again!

10/10 Excellent

Bryant

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Colleen, Hotel & Clubhouse Manager on Sep 20, 2023
Thank you for taking the time to review our property - we are so glad you enjoyed your stay and cannot wait to welcome you again!

8/10 Good

Richard, Boynton Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Great rooms and fantastic golf course!
Stayed 3 nights in Aug 2023
Response from Colleen, Hotel & Clubhouse Manager on Sep 20, 2023
Thank you for taking the time to review our property - we are so glad you enjoyed your stay and cannot wait to welcome you again!

10/10 Excellent

Rachel, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and the staff was super
Stayed 1 night in Aug 2023
Response from Colleen, Hotel & Clubhouse Manager on Sep 3, 2023
Thank you for taking the time to review our property! We are glad to hear that you enjoyed your stay and thank you for your kind words about our team! We hope to see you again soon!

10/10 Excellent

Chris

Stayed 1 night in Aug 2023
Response from Colleen, Hotel & Clubhouse Manager on Sep 20, 2023
Thank you for taking the time to review our property - we are so glad you enjoyed your stay and cannot wait to welcome you again!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and grounds
Stayed 1 night in Aug 2023
Response from Colleen, Hotel & Clubhouse Manager on Sep 3, 2023
Thank you for taking the time to review our property! We are glad to hear that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem convenient to airport and all things north Serene
Stayed 2 nights in Aug 2023
Response from Colleen, Hotel & Clubhouse Manager on Sep 3, 2023
Thank you for taking the time to review our property! We are glad to hear that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Ridghaus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic customer service!
We had problems with AC first day. When still not working well second day, the manager put us in different rooms until fixed.
Stayed 3 nights in Jul 2023
Response from Colleen, Hotel & Clubhouse Manager on Jul 27, 2023
Thank you for taking the time to review our property! It is our ultimate goal that all stays are worry-free and thank you for your patience as we worked to fix the A/C issues and are glad to hear that our solution lead to a great stay! We cannot wait to host you again!

10/10 Excellent

Sabrina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Colleen, Hotel & Clubhouse Manager on Jul 9, 2023
Thank you for taking the time to review our property. We hope to host you again soon!

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at the Glen Club. The place is definitely more a golf club and restaurant than hotel, and did host noisy events while we were there, but the room itself was comfortable and nice.
Stayed 2 nights in Jun 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 19, 2023
Thank you for taking the time to review our property and we are happy to hear that you enjoyed your stay! We do have a very busy event side to our business as well but are glad that you enjoyed your guest room! We hope to see you again soon.

8/10 Good

Judith

Stayed 1 night in Jun 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 19, 2023
Thank you for taking the time to review our property! We are glad to see that you enjoyed your stay and hope to see you again soon!

8/10 Good

Marlon

Stayed 2 nights in Jun 2023
Response from Colleen, Hotel & Clubhouse Manager on Jul 9, 2023
Thank you for taking the time to review our property. We hope to host you again soon!

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility
Stayed 3 nights in Jun 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 14, 2023
Thank you for taking the time to review our property. We are glad to see that you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Chae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet & nice property.
Stayed 2 nights in Jun 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 14, 2023
Thank you for taking the time to review our property. We are glad to see that you enjoyed your stay and hope to host you again soon!

6/10 Okay

Tom

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very nice venue for a golf enthusiast. Great curb appeal. The building shows some signs of deferred maintenance. Breakfast was good but not great; wait staff was fair. Front desk staff was outstanding. Pro shop staff seemed judge mental, almost condescending.
Stayed 2 nights in Jun 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 14, 2023
Thank you for taking the time to review our property and for your honest feedback! I will discuss with the appropriate team members and we do hope to welcome you again!

10/10 Excellent

Gale

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 14, 2023
Thank you for taking the time to review our property. We are glad to see that you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Jose

Stayed 3 nights in Jun 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 9, 2023
Thank you for taking the time to review our property - we hope to see you again soon!

10/10 Excellent

Melissa

Stayed 1 night in May 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 14, 2023
Thank you for taking the time to review our property. We are glad to see that you enjoyed your stay and hope to host you again soon!

10/10 Excellent

Gale

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 3, 2023
Thank you so much for taking to review our property! We are glad to hear you enjoyed your time with us and hope to see you again soon!

8/10 Good

Samuel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 3, 2023
Thank you so much for taking to review our property! We are glad to hear you enjoyed your time with us and hope to see you again soon!

10/10 Excellent

Colleen, Glenview

Stayed 4 nights in Apr 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 3, 2023
Thank you so much for taking to review our property! We are glad to hear you enjoyed your time with us and hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bar and grill. Great water pressure.
Stayed 1 night in May 2023
Response from Colleen, Hotel & Clubhouse Manager on May 4, 2023
Thank you so much for taking to review our property! We are glad to hear you enjoyed your time with us and hope to see you again soon!

10/10 Excellent

John M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Colleen, Hotel & Clubhouse Manager on Jun 9, 2023
Thank you for taking the time to review our property - we hope to see you again soon!

10/10 Excellent

M

Stayed 1 night in Mar 2023

4/10 Poor

Karen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Colleen, Hotel & Clubhouse Manager on Mar 15, 2023
Thank you for taking the time to rate our property and we are sorry to see that we could have done better. If you are willing to share your experience, please reach out directly at: 847.832.6613

10/10 Excellent

Margaret

Stayed 5 nights in Mar 2023
Response from Colleen, Hotel & Clubhouse Manager on Mar 12, 2023
Thank you so much for taking the time to review our property. We are so glad that you enjoyed your stay and cannot wait to welcome you back!

6/10 Okay

Anastasia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have been going to the Glen Club for years and have always enjoyed our time there. However the hotel facilities really do need an update. The wood paneling on the elevator is chipping, the carpet in the hallways and rooms is visibly stained and we had hair all over our bathroom upon checkin. The heat is controlled from the front desk and our room was either stifling at 78 degrees or cold at 64 degrees. They were unsuccessful in getting it to balance out. Second floor definitely needs a makeover.
Stayed 4 nights in Mar 2023
Response from Colleen, Hotel & Clubhouse Manager on Mar 12, 2023
Thank you for taking the time to review our property and we are always happy to welcome our return guests! We are sorry to hear that your most recent stay wasn't up to our standards and thank you for your candid feedback.

10/10 Excellent

Ken

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the go
Clean and a very nice hotel. Very comfortable
Stayed 1 night in Feb 2023
Response from Colleen, Hotel & Clubhouse Manager on Feb 8, 2023
Thank you for taking the time to review our property! We are glad to hear you enjoyed your stay and we hope to welcome you back soon!

4/10 Poor

Rafael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just ok
Service was great, but the room furniture was dinged up pretty bad, and the room fan ran the entire night without us having control over it…I barely slept due to the annoying noise coming from the room fan. The location is very unique, but the hotel aspect (the rooms) are due for a renovation…it barely just ok…I definitely won’t stay there again.
Stayed 1 night in Dec 2022
Response from Colleen, Hotel & Clubhouse Manager on Dec 20, 2022
Thank you for taking the time to review our property. We thank you for the kind words about our service and location, and thank you for your candid feedback regarding the room itself.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great location, close to family for our Thanksgiving break. Breakfast every morning was graciously served and delicious. Staff were attentive and happy to help. Walking the golf course early in the morning was another reason the location is great. And there is a lake and park within easy walking distance too. The property itself is elegant but starting to show wear. Time for a refresh.
Stayed 2 nights in Nov 2022
Response from Colleen, Hotel & Clubhouse Manager on Nov 30, 2022
Thank you for taking the time to review our property and we are glad you could spend the Thanksgiving holiday with us! Thank you for your kind words about our staff and location, we look forward to hosting you again soon!

8/10 Good

Mark

Stayed 1 night in Nov 2022

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was hot in the room and hard to adjust the temperature. Once I figured it out though all was good
Stayed 1 night in Nov 2022
Response from Colleen, Hotel & Clubhouse Manager on Nov 12, 2022
Thank you for taking the time to review our property. We are sorry to hear that you had issues with the heat but are glad you were able to have the issue resolved and enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Terry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value in Chicago area
Stayed 2 nights in Nov 2022
Response from Colleen, Hotel & Clubhouse Manager on Nov 11, 2022
Thank you for taking the time to review our property. We are so glad that you enjoyed your stay and we hope to see you again soon!

8/10 Good

Rebecca

Stayed 2 nights in Nov 2022

10/10 Excellent

Rolf

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2022
Response from Colleen, Hotel & Clubhouse Manager on Nov 6, 2022
Thank you for taking the time to review our property! We are so glad that you enjoyed your stay and we cannot wait to host you again!

10/10 Excellent

James, London

Stayed 1 night in Nov 2022

10/10 Excellent

john

Stayed 1 night in Oct 2022

2/10 Terrible

PHU

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They charge more, after I leave. $186.45 Claim number Phu I already opened a case for you the ticket number is S#128795067 we will contact you back in 72 hrs via email saigonsmile3008@gmail.com please be patience and wait our email Have a nice day AdrianaH Expedia Customer Services
Stayed 1 night in Oct 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The Glen Club is convenient for our stay in terms of ease of getting to the events and restaurants we like in the area. We have stayed here several times before and after Covid. However, this was our last time for several reasons. First, it took several hours and 2 calls to the front desk to get the room to a comfortable temperature. We tried adjusting in the room only to find out they controlled it from the front desk. We started out at 75.5 degrees and could not get it down even 3 degrees until another phone call and requesting such. We had no ice bucket and no information in the room as to how to get. Our booking said included breakfast, yet were told they had not had breakfast included for at least a year. Our key card holder even said we could have “complimentary continental breakfast “, only to be told that was only in the off season when the restaurant was closed. None of these were printed anywhere . We won’t be back.
Stayed 1 night in Sep 2022
Response from Colleen, Hotel & Clubhouse Manager on Oct 4, 2022
Thank you for taking the time to review our property and are glad to see that you have stayed with us previously as well. We are sorry for the experience you had this time around and are sorry to see that you will not be returning as a result.

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A/C blows continuously
The room was nicely decorated as well as the common areas. My only complaint is the A/C system. There is a note on the thermostat that you can only adjust it by 3 degrees. Unfortunately the blower blows non-stop. I called the front desk and she said she would turn it off. I didn’t want no air just less. I could tell she turned it down because the volume of air decreased but it still blew continuously all night long. If I had to guess I would say that it returned to the same volume sometime during the night. It was too cold for my liking. The bathroom fan is also very loud. The switch that controls the bathroom exhaust fan also controls the lights. So if you don’t have it on you don’t have enough light.
Stayed 1 night in Sep 2022
Response from Colleen, Hotel & Clubhouse Manager on Oct 4, 2022
Thank you for taking the time to review our property. We apologize for the issues you experienced during your stay and with the HVAC but are glad to see that you enjoyed your stay, overall.