Ratings based on 808 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2014
Pros: Great Location
Great Time would visit again. Nice lakes to walk around
Comment from Hotel Management
Aug 18, 2014 by Westin General Manager, Hotel Management
Thank you for your five star review! Your comments will be celebrate with the staff! We hope to welcome you back soon
5 out of 5
Recommended
for Everyone
by A verified traveler from IL

Wonderful Weekend Getaway

Posted Jul 22, 2014
This hotel was a wonderful place to stay! It was so clean and comfortable. I will always choose this hotel for future trips. It was definitely the best part of the whole trip and I didn't want to leave! It is a 5 star hotel in my book!
Comment from Hotel Management
Jul 29, 2014 by Westin General Manager, Hotel Management
Thank you for y great. YWe are happy your stay was an enjoyable one Your comments e greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back soon
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

PLUSH...excellent experience with excellent staff

Posted Jul 22, 2014
Pros: The room was excellent. We booked a 2 night stay. The Heavenly Shower and Heavenly Beds were truly heavenly.
Cons: The only drawback was the walls are paper thin and I think our neighbors had 5 plus people staying with them (there were older people, babies, etc)
Location: It's not that that close to much "Chicago". It's in an area that still looks like it is being built upon. Lots of road construction and shopping ctrs.
The room was really nice, the facilities were excellent, the staff were very helpful with all of our questions and getting us setup (we checked in really late). I do wish that some of their bistros, bar area stayed open later (as well as their pool, we came back from a day trip to Chicago, to find out the pool was already closed). This hotel is kind of remotely placed from Chicago, while the map says it's less than 20 miles away, even on the weekend, it will take you more than an hour to get into the city, unless you know how to use the side streets (Roosevelt will take you all the way in town). Heavenly shower and heavenly bed are to die for, I am definitely in the process of ordering both!
Comment from Hotel Management
Aug 1, 2014 by Westin General Manager, Hotel Management
Thank you for your comments. Guest feedback is important to us and your will be shared with the culinary staff and fitness center. We look forward to welcoming you back in the near future
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis MN

The Westin Itasca

Posted Jul 21, 2014
Pros: Cleanliness Friendliness of Staff proximity to the "city"
My wife and I stayed here and were pleasantry surprised how hospitable and well taken care this hotel was. We were in town for the Windy City Pet Expo. After many hotel searched this one was one of the only ones in the area that was Pet friendly that allowed dogs over 20 lbs, we had out 60lb Boxer with us. The hotel grounds were beautiful, they had a walk way around 2 very nice ponds with a water fall, Perfect for having a pet or just getting a nice walk in within a city environment. Although the cost of the Breakfast Buffet ($17 per person) and Dinner were on a the high end (steak dinner $36), the food itself was awesome! The hotel staff was very nice and accommodating to our Boxer, they had a bed and blankets for him upon arrival. Every time we went in and out of the hotel everyone wanted to pet him and give him treats, the Chef even gave him a piece of bacon the morning we were leaving.... All in all I they deserve to be called 4 star!~
Comment from Hotel Management
Jul 29, 2014 by Westin General Manager, Hotel Management
Thank you for sharing your four star comments. We look forward to welcoming you and Boxer back next year!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but showing some age.

Posted Jul 21, 2014
The hotel is showing some age but is still a nice place to stay. Staff was vary good and more than willing to help with any problem.
Comment from Hotel Management
Jul 29, 2014 by Westin General Manager, Hotel Management
Thanks you for your four star review. Your comments will be shared with the staff! We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2014
The room was spacious and comfortable. The parking was free. The hotel staff was kind and helpful. Nice overall!
Comment from Hotel Management
Jul 29, 2014 by Westin General Manager, Hotel Management
Thank you for your five star comments. Guest feedback is important to us and we glad your stay was an enjoyable one.
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Beautiful hotel. Staff was friendly & efficient

Posted Jul 14, 2014
Great hotel. Comfortable, spacious rooms, professional friendly staff . Recommend it highly. Will definitely staff here again.
Comment from Hotel Management
Jul 29, 2014 by Westin General Manager, Hotel Management
Thank you for your five star review. Your comments will be celebrated with the managers and staff. We look forward to welcoming you back soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Silvis, Il

Impressed

Posted Jul 7, 2014
The front desk worker that worked that night was very inviting, nice and helpful. I wish I could remember her name...But I will most likely make that my number one spot when I visit Itasca again..live bands and fireworks just a walk away literally..perfect!
Comment from Hotel Management
Jul 29, 2014 by Westin General Manager, Hotel Management
Thank you for your four star comments. We have shared your comments with our front desk manager who will celebrate them with her team. We hope to welcome you back next year!
4 out of 5
Recommended
for Everyone
by A verified traveler

Westin

Posted Jun 28, 2014
Pros: The staff were excellant and the toiletries were great.
Cons: Needs updating. Especially the carpeting in the rooms and throughout the hotel.
Location: Location was good. O'Hare airport is a little bit of a drive, but overall not too bad.
I have stayed at several Westin hotels and have been satisfied no matter what city I'm in. The Westin Northwest near O'Hare airport was nice, however, they do need to do some renovations. The carpeting needs to seriously be replaced. The carpet in my room had many stains and so did several areas of carpet within the hotel. The staff was awesome as usual. I also love the complemtary toiletries that are provided.
Comment from Hotel Management
Jul 29, 2014 by Westin General Manager, Hotel Management
Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our management staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2014
It's v good room but so far than city it's good for business and no shops available only fast food shop
Comment from Hotel Management
Jul 29, 2014 by Westin General Manager, Hotel Management
Guest feedback is important to us and we appreciate yours. When business you back to the area we look forward to bringing you back to the Westin