Lobby

Reviews of DoubleTree by Hilton Pomona

4 out of 5
DoubleTree by Hilton Pomona
3101 W Temple Ave, Pomona, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 608 out of 1001 reviews" "
Rating 8 - Good. 217 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Josue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome 😎
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and located great for my stay
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Robert, it's wonderful to hear that you appreciated the cleanliness and convenient location of DoubleTree by Hilton Pomona. We're dedicated to making sure every guest's experience is exceptional, and we're pleased to know yours was. We hope to have the pleasure of hosting you again.

10/10 Excellent

bonnie, Huntington Beach

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet, comfortable and up to date. The staff was polite and helpful. The Vita restaurant was fantastic!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Bonnie, it's great to hear you enjoyed your stay at DoubleTree by Hilton Pomona! We're thrilled our pristine, tranquil and modern rooms provided utmost comfort. Our team members strive to be courteous and assistive, and it sounds like Vita restaurant exceeded your expectations. Do visit us again for another fantastic experience!

2/10 Terrible

Randy

Traveled with partner
Disliked: Staff & service
Two days after making my reservation I received an email indicating different hours for the breakfast buffet than indicated on Expedia, housekeeping only upon request and other changes in services. It was an omen. When I checked in I was informed that there was a $10 parking fee per day, something I had never heard of and should have been made aware of. The morning, we went to check out we decided to go to the breakfast buffet. No signage or directions could be found. After 10 minutes we found it on the second-floor way in the back of the hotel again with no signage. However, the topping occurred when we were checking out. We had prepaid so the only charges were the parking fee and the cost of the buffet. We were told that they usually posted the buffet charges in the afternoon so the hotel would have to bill separately later, BUT there was the charge for the IN ROOM BOTTLED WATER. I told the person that the room had a couple of bottles of water in it but we had not used them. Also, as it was 7:30 AM, even if they had housekeeping, how would they have known if we had used the waters? I can only assume that they charge all of the guests for the water and only if there is a protest do they remove the charge. The appear to try to get every dime they can from their guests. I advise you not to stay at this hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Thank you for the feedback Randy. We apologize for any inconvenience this may have caused during your stay. We will be following up on the breakfast signage that is usually put out on Sundays only. We will also be double checking that the correct information is posted on the Expedia website. Feel free to reach out to the property directly, we would love to have the opportunity to assist you on the next stay. Thank you.

10/10 Excellent

Margaret

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 stars ⭐️
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Margaret, we are thrilled to hear that you enjoyed your stay at the DoubleTree by Hilton Pomona to the fullest. It is always a pleasure to know that our efforts are being appreciated. Thank you for the stellar review. We hope to be your top choice when you visit Pomona again.

8/10 Good

Hugues

Stayed 1 night in Apr 2024
Response from Customer Service on May 7, 2024
Hugues, thank you for choosing to stay at the DoubleTree by Hilton Pomona. We are pleased you had a satisfactory experience. Desire to host you again in the future.

8/10 Good

Lance

Stayed 2 nights in Apr 2024
Response from Customer Service on May 6, 2024
Lance, thank you for choosing to stay at DoubleTree by Hilton Pomona. We're glad to learn your visit was pleasant overall. We value your feedback tremendously as it helps us to continue improving. We look forward to providing an even better stay next time you're in town. Safe travels!

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the warm cookies
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Sara, it's delightful to know that you enjoyed the special touch of warm cookies at DoubleTree by Hilton Pomona. It's one of the many little details we pride ourselves on. We hope to serve you again in the future.

10/10 Excellent

Khader, riverside

Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Khader, it's wonderful to see your perfect rating for the DoubleTree by Hilton Pomona. We're thrilled that you enjoyed your stay and we look forward to the pleasure of welcoming you back in the future.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fairly spacious room with two Queen beds and nice bathroom. Appreciated the microwave and refrigerator. Well set up for travel with 2 teens
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 11, 2024
Kristin, it's wonderful to hear you found your room at DoubleTree by Hilton Pomona well-equipped and appropriately spacious. It seems our amenities like the microwave and refrigerator were conveniences you appreciated. We're glad we could make your travel with teenagers more comfortable. We hope to welcome you and your family back soon.

10/10 Excellent

Gabriel

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Gabriel, it's fantastic to see your 5-star rating of DoubleTree by Hilton Pomona. Thanks for taking the time to rate us on Expedia. We're pleased you had a great experience and appreciate your support. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Hector, Humble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Hector, it's heartening to hear that your experience at DoubleTree by Hilton Pomona has been worthwhile. Your high scoring rating is greatly appreciated and it fuels our drive to provide a top-notch stay every time. We hope to welcome you back whenever your travels bring you to Pomona again. Your pleasure is our highest priority.

10/10 Excellent

Makalita

Traveled with family
Very welcoming
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Makalita, it warms our hearts to hear that your stay at DoubleTree by Hilton Pomona was marked by a welcoming experience. Your kind words are greatly appreciated. We're thrilled to have had you as our guest and hope to welcome you back soon.

2/10 Terrible

Anastacio

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is excellent, unfortunately the noise level next to my room and on the hall was bad.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Anastacio, it's great to hear that you appreciated our excellent customer service within the hotel. We're genuinely sorry that some disturbances disrupted your stay. We strive to create a serene environment for all our guests all the time. Feel free to communicate any concerns during your visit, as our team members are always ready to assist. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Elena, it's great to hear of your positive experience at DoubleTree by Hilton Pomona. We truly appreciate your high rating and hope to welcome you back for another enjoyable stay. Thank you for choosing us.

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
M, thank you for your rating of DoubleTree by Hilton Pomona. We're glad you had a satisfying experience overall and hope you choose to stay with us next time you visit Pomona. We appreciate your feedback.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained, kind and helpful staff, comfortable, large rooms, good amenities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Michelle, it's delightful to hear that your stay at DoubleTree by Hilton Pomona met your expectations. We are thrilled that you appreciated not only our spotless and spacious rooms but also our extensive amenities. It’s reassuring to know that our dedicated team members were helpful and kind for your stay. We look forward to serving you again in the future.

8/10 Good

manoj

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location and service
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Manoj, thank you for providing your feedback. It's wonderful to hear that you appreciated both the location of DoubleTree by Hilton Pomona and the quality of our service. We strive to exceed expectations, and your kind words affirm our efforts. We look forward to welcoming you back in the future.

10/10 Excellent

Shondra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Shondra, it's fantastic to know your stay at DoubleTree by Hilton Pomona met your expectations and you had a delightful experience. We appreciate your high rating and are looking forward to welcoming you back. Thank you!

10/10 Excellent

roksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 2, 2024
Roksana, thank you for your outstanding rating of DoubleTree by Hilton Pomona. We're delighted that you had a pleasant experience with us. We look forward to your next visit.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Jon, it's great to hear that you had a fantastic experience at the DoubleTree by Hilton Pomona. We're pleased your stay with us met your expectations. Your feedback is very much appreciated and we're looking forward to welcoming you back on your next trip!

10/10 Excellent

Reyna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Reyna, we're thrilled to hear you had a fantastic stay at the DoubleTree by Hilton Pomona! Thank you for the perfect rating! We sincerely hope that we have the opportunity to serve you again in the future.

10/10 Excellent

Jacob

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Jacob, thank you for your stellar rating for DoubleTree by Hilton Pomona. It's wonderful to know that your stay met your expectations. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Tzu Hsuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smell nice. Tipping option is new with e-tipping. Text response was easy accessible
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Tzu, thank you for taking the time to share your delightful experience at DoubleTree by Hilton Pomona. It's great to hear you appreciated the pleasant aroma in your room and found our e-tipping feature innovative. We're also glad you found our text response system convenient. Looking forward to your next visit.

8/10 Good

Uttamkumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great staff, well maintained hotel.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Uttamkumar, thank you for sharing your experiences at DoubleTree by Hilton Pomona. It's heartening to hear you enjoyed our optimal location and found our team members to be great. We're also pleased you acknowledged us as a well-kept property. Your satisfaction is our top priority and your feedback is much appreciated. We look forward to your return visit.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Rosa, thank you for the perfect rating. The DoubleTree by Hilton Pomona team is thrilled to know they could make your stay memorable. We're hoping to provide you with the same level of comfort and satisfaction during your next visit.

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 14, 2024
Matthew, it's wonderful to hear that your stay at DoubleTree by Hilton Pomona met your expectations. We're striving to deliver a complete experience worthy of a perfect score and we look forward to welcoming you again in the future for an even better experience.

6/10 Okay

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location for my needs. Hotel was clean and rooms were well kept. Unfortunately, they really need to update their beds...Not a good sleeping experience.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Joe, your comments about the location and cleanliness are noted, yet it's disheartening to learn you didn't find our accommodations satisfying, specifically regarding our beds. We strive to ensure all aspects of our guests' stays are comfortable, and we'll certainly take your feedback into consideration as we continuously work to improve our guest experiences.

2/10 Terrible

Sonia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy guest
I am very disappointed in this hotel. They lost my sweater that I left hanging in the closet and they charged me for a water bottle I never used 2 days after check out. Be careful at this hotel they just use the credit card freely for charges that you do not use.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 8, 2024
Sonia, it is regrettable to hear about your post-stay experience. We sincerely apologize if there seems to have been a misunderstanding regarding your property and additional charges. We encourage you to reach out to our hotel directly to discuss these matters further. The intention is always to ensure a clear, transparent billing process and to securely maintain guests' possessions. We hope to have the chance to restore your confidence in us.

8/10 Good

Christina

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice with very minor annoyances. The room spacious and clean. I didn’t like that there wasn’t any extra bedding for the sofa bed and had to call to have them brought up. With our late arrival our son just wanted to sleep. The dresser drawer kept sliding open on it’s own which was a bit annoying. I have a young child and didn’t feel safe letting her roam alone. Food was Great and the staff was amazing.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 1, 2024
Christina, thank you for choosing DoubleTree by Hilton Pomona and sharing your experience. We're thrilled you enjoyed our spacious rooms and delightful cuisine. It's also uplifting to hear you had positive interactions with our team members. However, we regret any inconvenience caused by the need for extra bedding and the minor issues with the furniture. Your feedback is crucial in helping us refine our services. We hope to welcome you back soon, ensuring a seamless stay.

10/10 Excellent

Wasseel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth your stay.
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 1, 2024
Wasseel, thank you for sharing your positive experience. At DoubleTree by Hilton Pomona, we aim to provide a pleasant and comfortable stay for all our guests. We're glad to know you found your visit to be worthwhile. We value your feedback and look forward to welcoming you back soon!

4/10 Poor

Nicolas

Business traveler
Disliked: Staff & service, property conditions & facilities
Checking in experience was atrocious: lock of the room would not open, front desk asked me to wait in front of the room for the maintenance guy, who never showed up. After 30 min waiting and returning to the front desk, they eventually gave me another room AC in the room was like a freight train. Had to choose between being way to hot to sleep, or being woken up very 20 min when the AC would kick in.
Response from Customer Service on Feb 1, 2024
Nicolas, we regret to hear about the inconveniences you experienced upon check-in and with the lack of tranquility in your room. Please know that our team is dedicated to resolving all guest concerns promptly. We apologize for any delay in doing so. In terms of the room temperature, our aim is for all guests to find comfort in their accommodations. We'll certainly use your feedback to better our service for future guests. We do hope to have the opportunity to present a more positive experience should you visit us again.

10/10 Excellent

Mona

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Mona, thank you for choosing DoubleTree by Hilton Pomona for your stay. It's wonderful to see that you had a positive experience with us and we look forward to welcoming you back in the future.

8/10 Good

Savas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all very nice hotel
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Savas, thank you for this kind feedback. We are delighted to hear that your visit to DoubleTree by Hilton Pomona was enjoyable. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
Thanks, David! It's outstanding your time at DoubleTree by Hilton Pomona was fantastic. We can't wait until your next visit!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Always stay here when I’m in town, I’m picky with beds and they have comfortable mattresses.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 24, 2024
Monica, your continued loyalty to the DoubleTree by Hilton Pomona is greatly appreciated. It's wonderful to hear that you consistently find our beds to your liking, providing a comfortable stay each time you're in town. We eagerly look forward to your next visit.

10/10 Excellent

Kasidit

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Kasidit, it is lovely to hear that the location of DoubleTree by Hilton Pomona suited your needs perfectly. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

Ricardo, Phoenix

Traveled with family
Liked: Amenities
The place is super clean and the staff is really helpful
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Ricardo, thank you for sharing your experience at the DoubleTree by Hilton Pomona. It's wonderful to hear your recognition of our pristine conditions and extremely supportive team members. We hope to welcome you back soon for another fantastic stay.

10/10 Excellent

yvette

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Thank you for this excellent rating, Yvette!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Pomona! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Thanks for the perfect rating, Theresa!We're pleased to hear that you have fully enjoyed your stay at DoubleTree by Hilton Pomona, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Carlos, bakersfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Response from Customer Service on Jan 15, 2024
Carlos, it's fantastic to read such high praise for the DoubleTree by Hilton Pomona. We're thrilled we exceeded expectations and we're very much looking forward to welcoming you back in the near future.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Zoe, it's truly rewarding to hear your excellent rating for DoubleTree by Hilton Pomona. We deeply appreciate you taking the time to share it, and we are thrilled that your stay was a fantastic one. Please don't hesitate to visit us again when your travels bring you back to the area.

4/10 Poor

Yuan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Our room smell bad
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Yuan, we regret to hear about the unpleasant experience you had with the condition of your room. Our team strives to maintain a fresh and welcoming atmosphere in all our accommodations and we apologize for falling short this instance. We sincerely hope you'll give us another chance to improve your impressions in the future.

10/10 Excellent

Mariah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Mariah, thank you for your stellar rating of DoubleTree by Hilton Pomona. It's always a pleasure to hear that guests enjoyed their stay and we hope to see you back soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Michael, thank you for choosing DoubleTree by Hilton Pomona and sharing your experience via an Expedia review. We're pleased to know your stay was satisfying. We hope to see you again for an even more enjoyable experience.

10/10 Excellent

Diane, Boulevard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional. Room spotless
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Diane, it's fantastic to hear your positive feedback about the DoubleTree by Hilton Pomona. We're thrilled you found our team members exceptional and appreciated the immaculate condition of your room. Looking forward to your next visit.

2/10 Terrible

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
One star is a big number for this place. Totally disappointing and inconvenient place
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 3, 2024
Mohammad, we're sincerely disheartened to learn that your stay didn't measure up to your expectations. We strive to provide a comfortable and absolutely enjoyable experience to all our guests, and we regret that we fell short in your case. We hope to have the opportunity to welcome you back, and improve upon your impression in the future.

6/10 Okay

Wayne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't have a room ready at 6:30pm, but made up for it. Granted it was a busy Rose Bowl/New Year's weekend, so the manager did all she could. Great location to go out and about around Pomona, Azusa area. Onsite restaurant was impressive w brunch and holiday menu options, but we opted for other options bc of pricing. Overall, good stay.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Wayne, it's heartening to know that you found the restaurant handy and appreciated our prime location. Your understanding during a bustling period is truly appreciated. We strive to provide timely room availability, and it seems we did not entirely meet this expectation. Additionally, while our restaurant offerings aim to cater to various tastes and budgets, we're sorry that the price-point influenced your decision to dine elsewhere. We appreciate your balanced feedback and hope to elevate your experience during your next visit.

10/10 Excellent

Daryle

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for the 5 out of 5 rating, Daryle!We're thrilled to see how much you enjoyed staying at DoubleTree by Hilton Pomona. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Ericka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful hotel
Absolutely a wonderful stay
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Ericka, your kind words are greatly appreciated. At DoubleTree by Hilton Pomona, we are always thrilled to hear that guests had a wonderful stay with us. Your positive feedback is the best reward for our dedicated team members. We hope to have the pleasure of welcoming you back in the near future.