Property amenity

Reviews of Best Western Inn

2.5 out of 5
Best Western Inn
636 Griswold Road, Elyria, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 378 out of 1005 reviews" "
Rating 8 - Good. 356 out of 1005 reviews" "
Rating 6 - Okay. 147 out of 1005 reviews" "
Rating 4 - Poor. 72 out of 1005 reviews" "
Rating 2 - Terrible. 52 out of 1005 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues. Comfortable and quiet
Stayed 3 nights in Apr 2024

8/10 Good

edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Meets our needs for an overnight stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on Apr 25, 2024
Hello Maureen,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

maria

Liked: Cleanliness, amenities
I ask in the front if a can check in One hour early and the men in front said wait and the manager came with bad actitud and say noo don’t heve anything ready I understand but I didn’t expect that actitud
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello maria,We regret any inconvenience you may have experienced during your check-in process and apologize for any miscommunication that may have occurred. Our team strives to provide excellent service to all our guests, and we will address this matter with the appropriate staff to ensure a smoother experience in the future. Your feedback is valuable to us as we continue to improve our services.

8/10 Good

Vicki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have had a few more options for breakfast. Like yogurt and more fruit.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Vicki, We appreciate your feedback regarding our breakfast options. We will share your suggestions with our team for consideration in future improvements. Your input helps us enhance our services for all guests to enjoy.

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Nice place for a roadside stop. It was nice and quiet
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Mary,We are delighted to hear you enjoyed your stay with us and found our location peaceful. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another pleasant visit.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Janice, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Susanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff. Great breakfast and relished the whole time.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Susanne, We are delighted to hear you enjoyed our polite staff and breakfast during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Niels

Very nice!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Niels,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on Apr 12, 2024
Hello Jennifer,We are thrilled to hear that you enjoyed your stay with us! Please don't hesitate to reach out if there is anything else we can assist you with.

4/10 Poor

Vanny

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Budget hotel needed for a one night stay, so I wasn’t expecting much. However, that’s still not an excuse to not thoroughly clean the room. Found pubic hair on the toilet, even though the toilet band was placed on it. Area sound the sink still had some grime residue left. Room smelled like smoke despite it being a non-smoking room. Next time I’ll just spend the money to stay at a nicer hotel, even if it is for one night.
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Vanny, We appreciate you taking the time to share your feedback with us. Your comments have been noted, and we will address them with our housekeeping team to ensure our cleanliness standards are being met. We strive to provide a comfortable and pleasant stay for all our guests. We hope that you will consider giving us another opportunity to exceed your expectations.

10/10 Excellent

Robyn

Great deal for the amenities!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Robyn,We are delighted that you appreciated our amenities during your stay. Your feedback is valuable to us. Please feel free to contact our management team for any further assistance.

4/10 Poor

Tiffany

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I was disappointed. Our room and the building was very outdated. Carpet were dirty in both room and hallway. Our shower hardly worked, no pressure and the tub wasn't even half full in 30 minutes. The overall area around the hotel was extremely run down.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Tiffany, We appreciate your feedback and regret to hear about your experience. Your comments will be shared with the team for further review. Our goal is to always provide a comfortable environment for our guests. Thank you for bringing this to our attention.

6/10 Okay

Lori

Traveled with partner
Liked: Cleanliness, staff & service
This spot is ok for a long weekend or a night or two, but not ideal for a longer stay. We were there 3 nights, and had to get a new room the first night because our room smelled like smoke despite being a smoke free room. The rooms were clean, but very outdated. We had a microwave with a dial lol. The continental breakfast was ok. Options were limited as vegetarians. It was mostly eggs, sausage, yogurt, cereal, pancakes and juice. There were biscuits one day that were hard as rocks. The area was fairly quiet, but because it’s a small hotel, noise did travel fairly easily if a family was loud in the hall. I will say the best part is the quick access to the highway and how easy it was to get to Cleveland from there.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Lori, We appreciate your feedback on your recent stay with us and apologize for the inconvenience experienced. Your comments will be shared with the relevant teams for improvement. It's great to hear that you found our location convenient for your travels to Cleveland. Should you have any further concerns, please don't hesitate to reach out to our management team directly for assistance.

10/10 Excellent

Melinda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, with healthy options.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Melinda,We are thrilled to hear that you enjoyed our breakfast selection, including our healthy options. Your satisfaction is important to us, and we appreciate your positive feedback.

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything space in the Best Western, Elyria was very clean and the staff was extremely nice and professional.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Mandy,We're delighted to hear that you found our hotel clean and our staff friendly during your stay at Best Western, Elyria. We appreciate your feedback and hope to welcome you back in the future for another enjoyable visit.

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that you guys had shampoo and bath wash in tubs. Breakfast was cold.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Tammy, We're glad to hear you enjoyed our amenities! Your feedback on breakfast is noted for future improvement. Please feel free to reach out to our management directly with any further comments or concerns.

8/10 Good

Joann

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was beautiful and customer service was wonderful but I noticed in my room the curtains are torn, and the face towels are torn
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Joann,We appreciate your kind words about our property and service. We have noted your feedback about the curtains and face towels in your room and will address this with our housekeeping team for improvement. Thank you for bringing this to our attention, as we continuously strive to enhance the guest experience.

6/10 Okay

Zachary

Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Zachary,We apologize that your experience did not meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have so we can address them accordingly.

8/10 Good

Eileen

Traveled with group
Liked: Amenities
The room was fine & we had what we needed.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Eileen,We are pleased to hear that you found your room satisfactory and had all the essentials during your stay. Thank you for choosing to stay with us. We value your feedback and hope to welcome you back again in the future.

8/10 Good

Ryan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, and food was good
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Ryan,We appreciate your positive feedback on our friendly staff and delicious food. Your satisfaction is our priority, and we are delighted to hear that you enjoyed your experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Thank you
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Richard,We're sorry to hear about your experience. Your feedback is valuable to us and will be shared with our team for review. We strive to provide exceptional service to all our guests. If you have any further concerns, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for your service and the ladies are amazing don’t forget to tip these amazing women!
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Richard,We are thrilled to hear that you appreciated our service and staff members. Your kind words mean a lot to us, and we are grateful for your recognition of our hardworking team. If you have any other feedback or require further assistance, please don't hesitate to reach out to our management team.

10/10 Excellent

Lin

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Lin,We are overjoyed to hear that you had a wonderful experience during your stay with us. It was a pleasure having you as our guest, and we hope to welcome you back soon!

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great and was pleasantly surprised at finding a hot breakfast and fresh fruit.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Carson,We're thrilled to hear you enjoyed your stay and that the hot breakfast and fresh fruit were to your liking. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

6/10 Okay

Todd

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Todd, We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us with any details on how we can improve. Your satisfaction is our top priority.

8/10 Good

Anthony

Traveled with partner
The property is dated with an odor, and the plumbing is loud when someone is in the shower or flushes the toilet in adjacent rooms. Also the shower pads are old and stained.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 21, 2024
Hello Anthony, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the relevant teams for review. Our goal is to ensure all guests have a comfortable stay. Thank you for bringing these concerns to our attention.

6/10 Okay

Li

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Li, We appreciate you choosing to stay with us and hope you had a pleasant experience. If there are any specific areas you feel we could improve on, please do not hesitate to contact us directly so we can address them accordingly. We value your feedback and aim to continuously enhance our services for all our guests.

10/10 Excellent

Mercedes

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Mercedes,Thank you for sharing your positive experience with us! We're thrilled to hear that you had a great stay at our hotel. Our team strives to provide top- notch service and create memorable experiences for our guests. We appreciate your kind words and hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Ricardo

Ok for the price.
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Ricardo,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you found the price satisfactory. We strive to offer competitive rates to provide value to our guests. If there is anything else we can assist you with, please do not hesitate to let us know.

10/10 Excellent

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful no issues staff was awesome
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Richard,Thank you for your kind words! We're delighted to hear that you had a wonderful experience at our hotel and that our staff provided excellent service. We appreciate your feedback and hope to welcome you back soon for another fantastic stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We do a yearly of road trip to visit family - because flying these days is awful and expensive. This stay was a mid-way stop - The check in experience was amazingly quick and efficient The room was clean and comfortable and quiet. Wish the fridge had a freezer component.
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Dear Guest,Thank you for choosing our hotel for your mid-way stop during your road trip. We're glad to hear that your check-in experience was quick and efficient, and that you found your room clean, comfortable, and quiet. We appreciate your feedback about the fridge, and we will take it into consideration for future improvements. We hope to have the opportunity to welcome you again in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Nice people. The pillows were lumpy.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Michael,Thank you for your feedback! We appreciate your kind words about our staff. We apologize for any inconvenience caused by the pillows and will address this with our housekeeping team. We strive to provide a comfortable stay and value your input. We hope to welcome you back in the future for an improved experience.

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Cindy, We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share with us about your experience, please reach out to us directly. We value your feedback and strive to continuously improve our services.

10/10 Excellent

Dale

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Dale,Thank you for your kind words about our friendly and helpful staff. We pride ourselves on providing exceptional service to all of our guests. We are glad to hear that our team made your stay a pleasant one. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us.

10/10 Excellent

Win

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Win,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had an excellent experience with us. We strive to provide exceptional service to all of our guests. Should you have any further comments or feedback to share, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

BOB

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello BOB,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples getaway
Always a nice friendly experience. Clean rooms, nice pool.
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Dear Guest,Thank you for your kind review! We are delighted to hear that you had a pleasant stay with us and enjoyed our clean rooms and pool. We appreciate your feedback and hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of my stay was the staff. The hotel was a typical Best Western. It was clean, quiet, and had easy parking. The room was nice and comfortable. The shower had good water pressure and hot water. The climate control was accurate. The lighting around the hotel was better than most. Several restaurants nearby. The areas that can be worked on is the Internet connection/speed. I tried to watch a video, it was buffering quite often. They moved my room closer to the Wi-Fi hotspot, to no avail. I hope they look into upgrading the Wi-Fi. And all, it was a good stay, reasonably priced and a great staff. Should I be in the area again, I will consider staying here again.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Christopher,Thank you for choosing to stay with us and for your kind feedback. We're glad to hear that you found our hotel clean, quiet, and comfortable, and that you appreciated our friendly staff. We apologize for any inconvenience you experienced with the Internet connection and appreciate your suggestion to upgrade the Wi-Fi. We will certainly pass along this feedback to our management team for review. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello James,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. Our team strives to provide exceptional service and a comfortable stay for all guests. We appreciate your positive review and would be thrilled to welcome you back in the future. Safe travels!

6/10 Okay

Joshua

Response from Manager on Jan 17, 2024
Hello Joshua, Thank you for staying with us. We appreciate your recent visit and hope you had an enjoyable stay. Please feel free to reach out to us directly if you have any feedback to share. We value your input and strive to continuously improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Jason,We're thrilled to hear that you had an excellent stay with us! We strive to provide top-notch service and a comfortable experience for all our guests. We hope to welcome you back again soon!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The prop was clean and pleasant. Good options of pool and workout facilities though didnot use them. Breakfast was good with takeout items for on the go. Thank you.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Linda,Thank you for sharing your experience with us. We're glad to hear that you found our property to be clean and pleasant. It's great that our pool and workout facilities caught your attention, even though you didn't have a chance to use them. We're also pleased to know that you enjoyed our breakfast options, including the takeout items. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a weekend stay
Stay was good . However, wish we would’ve been told that our room was located right next to the doorway to enter the building. As you could hear the door opening and closing .
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Lorena, Thank you for sharing your feedback with us. We appreciate your positive comment about your overall stay. We apologize for any inconvenience that the proximity of your room to the entrance caused. We always aim to provide transparent information about our room allocations, and we apologize if there was any oversight in communicating this to you. We appreciate your understanding and hope to welcome you back in the future for an even better experience.

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, beds comfy. The window needed more coverage, but you have a widow unit for heat and cooling. That’s my only complaint. The breakfast was good.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Sara,Thank you for choosing to stay with us. We're glad to hear that your room was clean and the beds were comfortable. We appreciate your feedback about the window coverage and will take it into consideration. We're also pleased to know that you enjoyed our breakfast. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Ken,Thank you for choosing our hotel for your recent stay! We are delighted to see that you had a fantastic experience and rated us highly. We greatly appreciate your support and hope to welcome you back in the near future for another exceptional stay. Safe travels!

10/10 Excellent

Tommy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Tommy,Thank you for staying with us! We are thrilled to hear that you had an excellent experience during your visit. We appreciate your support and look forward to welcoming you back in the future.

8/10 Good

Jefferey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Jefferey,Thank you for choosing our hotel for your recent stay. We appreciate your rating and are delighted to hear that you had a positive experience. If there is anything specific you would like to share or if there is anything we could have done to make your stay even better, please do not hesitate to reach out to us directly. We hope to welcome you back in the future!

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Karen, Thank you for choosing our hotel for your recent stay. We appreciate your business and hope you had a pleasant experience overall. If there is anything specific that didn't meet your expectations, we encourage you to reach out to us directly so we can address any concerns. We value your feedback and would love the opportunity to make it right.

6/10 Okay

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic hotel at a great price.
Good basic hotel at a great price. Only complaint is that I could not turn on the water in the shower / bath. Staff were unsympathetic and just said I should have tried harder. Breakfast was very good and the staff there super helpful and friendly.
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Mary Ann,Thank you for choosing to stay with us and for sharing your feedback. We apologize for the inconvenience you experienced with the water in the shower/bath. Our staff is trained to assist guests with any issues that may arise, and we regret if you felt they were unsympathetic. We appreciate your compliments on the breakfast and the helpfulness of our staff in the dining area. We value your feedback and will use it to improve our services.