Cloverdale Vacations from $313

Room is neatly clean but customer service need to be improved. Did not welcome the customer with smile or did not properly greet. Otherwise room is pretty clean.

Staff and room were both amazing! We had an incredibly early flight and not only did they hold our luggage way before check-in, they got the room ready ASAP so we were able to have a nap in the morning and were rejuvinated for the day. It was above and beyond our expectations.

The room was comfortable and thoughtfully put together. Would definitely stay again

The best thing about this hotel is its location. Having said that, there are other hotels in town also within walking distance of restaurants and shops. The worst thing about my stay apart from it being dark with dated furnishings was the breakfast. The food consisted of sad looking, dry, small croissants, cookies, packets of oatmeal and single-serving Kellog cereal boxes, one carafe of hot water and another of milk. The microwave and disposable cutlery was on the other end of the hallway (but the disposable bowls were next to the cereal - strange lay-out.) There was a Keurig coffee machine in my room, but with Van Houte capsules. I could not get the machine to work. The first receptionist I called insisted there was nothing wrong with it despite me explaining that I had tried three times, then a fourth time while she was on the phone with me. I finally gave up and left, telling her on my way out that the machine didn’t work. She just looked at me blankly. The evening receptionist was more professional and came up to my room, pointing out that my error was in not filling the water container with enough water. She filled it to the level the machine required, left, and behold, the machine made coffee but, the mugs provided were too small so the coffee overflowed. Sigh. Fortunately, there is a good cafe with scones and doughnuts a three minute walk from this hotel. There are other very good cafes also within walking distance. Would I return to this hotel? No.

Best location in the village, 2 mins walk to the gondola, and staffs are extremely friendly!