Terrace/patio
Check availability

Reviews of Hotel América Colima

3.5 out of 5
Hotel América Colima
162 C. Morelos Centro, Colima, Col.

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 47 reviews" "
Rating 8 - Good. 18 out of 47 reviews" "
Rating 6 - Okay. 7 out of 47 reviews" "
Rating 4 - Poor. 4 out of 47 reviews" "
Rating 2 - Terrible. 5 out of 47 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tina

Traveled with group
Disliked: Property conditions & facilities
The hotel was noisy and not much dining close by
Stayed 3 nights in Feb 2024
Response from La administracion on Apr 9, 2024
Tina, thank you for your comment. We are very sorry for the inconvenience caused during her stay.

8/10 Good

Terry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and rooms
Stayed 2 nights in Feb 2024
Response from La administracion on Apr 9, 2024
Terry thank you for staying and for your rating

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very disappointed
Hate to say this as the staff were so nice. The hotel is beautiful. The wifi wasn't just weak, it absolutely did not work. Very hard mattress, no shower mat. No hand towels. Cold shower without any pressure . One packet of coffee, no cream, no tea . I would not return.
Stayed 1 night in Feb 2024
Response from La administracion on Apr 9, 2024
Ingvei Steele, thank you for staying with us and your opinion about the attention of our collaborators. We are very sorry for the inconvenience during your stay. This helps us make improvements in the service.

4/10 Poor

Myrna

Stayed 1 night in Jan 2024
Response from La administracion on Jan 26, 2024
Myrna gracias por alojarse con nosotros, su opinión es importante para nosotros

2/10 Terrible

Cinthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from La administracion on Jan 26, 2024
Cinthia graicas por alojarse con nosotros su opinión es importante para nosotros

6/10 Okay

Carmen

Traveled with partner
Liked: Staff & service, amenities
The staff was very nice but the rooms need some improvement, restroom need mirrors cleaned and updated .
Stayed 3 nights in Dec 2023
Response from La administracion on Jan 26, 2024
Carmen gracias por alojarse con nosotros, su opinión es importante para realizar cambios en las instalaciones y servicio

6/10 Okay

SERGIO

Traveled with family
Liked: Cleanliness, staff & service, amenities
It's a Beautiful looking Hotel with a nice restaurant, a little outdated. other than that it's a nice Hotel
Stayed 1 night in Oct 2023
Response from La administracion on Dec 4, 2023
Sergio por hospedarse con nosotros y por sus comentarios que son muy importantes

8/10 Good

Martine

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2023
Response from La administracion on Dec 4, 2023
Martine gracias alojarse con nosotros y por su calificación

8/10 Good

HUGO

Stayed 7 nights in Sep 2023
Response from La administracion on Dec 4, 2023
Hugo gracias por hospedarse con nosotros

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from La administración on Aug 23, 2023
Miguel gracias por su calificación y hospedarse con nosotros es agradable saber que su estancia fue placentera

6/10 Okay

MARITE

Traveled with partner
Liked: Staff & service
The entire property needs to be updated. Rooms look like they're from the 50s. We were given a room that had excrement floating in the toilet. The sink had no stopper and I almost lost a hearing aid in it. The dining room is bizarre, very dated. Often a pianist is playing so loud that one can't hold a conversation. The food is good and not expensive.
Stayed 1 night in Jul 2023
Response from La administracion on Aug 14, 2023
Thank you for staying with us, all your comments have been delivered to the administration so that they can take into account the areas that need to be improved.

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from La administracion on Jul 28, 2023
Roberto gracias por alojarse con nosotros y por su calificación

8/10 Good

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, no hot water and no bottled water in rooms. Staff were wonderful bed comfy everything clean
Stayed 1 night in May 2023
Response from La administracion on May 25, 2023
Gracias por hospedarse con nosotros y dar esa calificació esperamos nos visite pronto

8/10 Good

Baltazar

Traveled with family
Liked: Cleanliness, staff & service
All the personnel is very polite, helpful, and attentive.
Stayed 9 nights in Apr 2023
Response from La administracion on May 25, 2023
Gracias Baltazar por hospedarse con nosotros y dar esa calificación espermaos nos visite pronto

8/10 Good

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thus was a very nice hotel close to downtown good restaurants. Very clean staff was very nice and helpful.
Stayed 3 nights in Apr 2023
Response from La administracion on May 2, 2023
Thank you Rachel for staying with us, we hope to see you soon

8/10 Good

Lynda, Osoyoos

Stayed 1 night in Feb 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building was georgeous very clean ALWAYS CRAZY CLEAN staff was always helpful and friendly. we walked almost everywhere I'm impressed how clean the streets were.
Response from La administracion on Jan 13, 2023
Thank you David for staying with us and granting that rating. Your comment is important. We hope you visit us soon.

8/10 Good

Remedios, Racine

Traveled with family
Liked: Cleanliness, staff & service
The woman at the front desk was very helpful and nice. Unfortunately after many attempts to call the front desk, I was unable to reach the hotel. The numbers listed online for the hotel are actually a call center. It was extremely frustrating not to be able to reach the hotel front desk.
Response from La administracion on Nov 30, 2022
Thank you for staying with us. We are very sorry for the inconvenience caused.

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secured, tranquility and friendly staff and over all, such a pleasantly stay. We will return to Colima and our stay will be there again. ♥️
Stayed 4 nights in Jul 2022
Response from La administracion on Aug 31, 2022
Alma, thank you for staying with us and by awarding that score, we gladly receive you, it will be a pleasure to have you again as our guests ... Colima awaits you

10/10 Excellent

Evelin E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever, excellent condition, perfect located.
Stayed 2 nights in Jul 2022
Response from La administracion on Aug 1, 2022
thank you for staying with us, we are pleased to know that your stay was pleasant and that you liked our state, we hope to return soon

10/10 Excellent

Anna Edith, SANTA ANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Breakfast was great the restaurant staff even better. Best shower heads in Colima so far.
Stayed 1 night in May 2022

10/10 Excellent

Karely

Stayed 1 night in Jan 2024
Response from La administracion on Apr 8, 2024
Karely gracias por su calificación y el hospedarse con nosotros

8/10 Good

Luis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Realmente excelente ubicación y muy buena atención, la habitación estaba sucia cuando llegamos pero la limpiaron despues de que lo pedimos
Stayed 2 nights in Dec 2023
Response from La administracion on Jan 26, 2024
Luis gracias por alojarse con nosotros, sentimos mucho las molestias ocasionadas en su estancia con nosotros se haran cambios para mejorar en el servicio

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No servía televisión, huele mucho a humedad, no hay agua caliente
Stayed 1 night in Dec 2023
Response from La administracion on Dec 19, 2023
Kevin gracias por alojarse con nosortros su comentario en importante para mejorar en el servicio

6/10 Okay

Alma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No había agua caliente, se reportó y no se hizo nada por solucionarlo, se me hizo un gran descuido,
Stayed 1 night in Dec 2023
Response from La administracion on Dec 19, 2023
Alma gracias por alojarse con nosotros sentimos mucho las molestias ocasionadas en su estancia su comentario es importante para hacer cambios y mejoras en el servicio

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from La administracion on Dec 19, 2023
Diego gracias por su calificación y el alojarse con nosotros

8/10 Good

Miguel Angel

Stayed 1 night in Dec 2023
Response from La administracion on Dec 19, 2023
Miguel Angel gracias por su califiación y alojarse con nosotros

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Atención del personal buena, instalaciódeficiente.
Tiene un aspecto exterior bien solo que el interior carece de mantenimiento en las habitaciones, las cuales tienen humedad y les falta renovar algun mobiliario y área de baño.
Stayed 1 night in Nov 2023
Response from La administracion on Dec 4, 2023
Gracias por alojarse con nosotros su opinión es muy importante para realizar mejoras en el servicio

2/10 Terrible

YASMIN AZENETH

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Baños tapados, baño viejo y sucio, en muy mal estado el cuerto
Stayed 4 nights in Sep 2023
Response from La administracion on Oct 3, 2023
Yasmín gracias por alojarse con nosotros, sentimos las molestias ocasionadas en su estancia, no tenemos reporte de que haya solicitado de las anomalias para realizar cambio de habitación

8/10 Good

Guillermo

Stayed 1 night in Sep 2023
Response from La administracion on Oct 3, 2023
Guillermo gracias por hospedarse con nosotros su calificación es importante para mejoras

2/10 Terrible

ANDRES

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No había agua caliente, las sábanas llenas de pelos
Stayed 1 night in Jul 2023
Response from La administracion on Jul 11, 2023
Andres gracias por hospearse con nosotros, sentimos mucho la incomodidad en su estancia, y esperamos su comprensión ya que las calderas tenian un problema se tardo, ahora ya contamos con el servicio sin problema, referente a la limpieza se tendra mas cuidado

4/10 Poor

Cesar

Traveled with family
Liked: Staff & service
El hotel promete más de lo que ofrece. Personal amable. Instalaciones descuidadas, antiguas como olvidadas. Es triste y decepcionante las condiciones. Excelente ubicación todo tranquilo.
Stayed 3 nights in Jun 2023
Response from La administración on Jun 21, 2023
Cesar gracias por hospedarse con nosotros, su comentario es importe para realizar mejoras en las instalaciones

10/10 Excellent

Manuel

Stayed 2 nights in Jun 2023
Response from La administración on Jun 21, 2023
Manuel gracias por hospedarse con nosotros esperamos nos visite pronto

8/10 Good

JOSE LUIS

Stayed 3 nights in May 2023
Response from La administración on Jun 21, 2023
Jose Luis gracias por alojarse con nosotros

10/10 Excellent

Lyz

Stayed 1 night in Apr 2023
Response from La administracion on May 29, 2023
Gracias Liz por alojarse con nosotros y darnos esa calificación

10/10 Excellent

Jose Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Solo tengo duda con la factura, me dicen que por medio de la app, ayuda porfa
Stayed 1 night in Mar 2023
Response from La administracion on May 2, 2023
José Alberto cuando el pago lo realiza en la aplicación debe de comunicarse con ellos para solicitar su comprobante de pago

8/10 Good

Luis

Stayed 1 night in Feb 2023

8/10 Good

ADIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EN GENERAL ESTA BIEN
Stayed 2 nights in Dec 2022
Response from La administracion on Jan 13, 2023
Adiel gracias por alojarse con nosotros y por su calificación

8/10 Good

Victor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hospedaje agradable y bueno mo me gusto que no hay acceso directo del estacionamiento al hotel sin salir de él
Response from La administracion on Dec 19, 2022
Víctor gracias por hospedarse con nosotros, su opinión es importante para mejoras en las instalaciones

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RECIBI BUENA Y AMABLE ATENCION EN RECEPCIÓN, LA HABITACIÓN ESTABA BIEN BASICA Y EL AIRE ACONDICIONADO HACIA MUCHO RUIDO Y ENFRIABA POCO. LA SEÑAL DE INTERNET NO ERA BUENA, ESTABA MUY DEBIL.
Stayed 1 night in Dec 2022
Response from La administracion on Dec 19, 2022
Claudia gracias por hospedarse con nosotros, sentimos mucho la molestia ocasionada su comentario es importante para mejores en las instalaciones y servicios

6/10 Okay

Gerardo

Disliked: Property conditions & facilities
Muy arándanos a en mantenimiento y conservación La instalación esta com0 hace 30 años sin actualizar nada Excepcional el restaurante, calidad de los alimentos servicio y condiciones del mismo Regresaría sin duda pero al restaurante
Stayed 1 night in Sep 2022

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conociendo Colima
Buen servicio, excelente ubicación
Stayed 2 nights in Aug 2022
Response from La administracion on Aug 31, 2022
Jorge gracias por sus comentarios son importantes para nosotros para continuar con mejoras en el servicio