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Reviews of Residence Inn Marriott Easton

3 out of 5
Residence Inn Marriott Easton
3999 Easton Loop W, Columbus, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 380 out of 707 reviews" "
Rating 8 - Good. 184 out of 707 reviews" "
Rating 6 - Okay. 80 out of 707 reviews" "
Rating 4 - Poor. 42 out of 707 reviews" "
Rating 2 - Terrible. 21 out of 707 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cristineh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overly enjoyed my stay at the Residence Inn Easton location
Stayed 4 nights in Apr 2024

10/10 Excellent

ROSALIND

Traveled with family
It was easy and the person who helped us was good at his job
Stayed 1 night in Apr 2024

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, Beautiful stay!!!
Stayed 2 nights in Mar 2024
Response from Morgan on Apr 6, 2024
Thank you so much for your positive feedback! We hope you can come back soon!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our suite, very convenient having the full kitchen and separate bedrooms. Great set up for family.
Stayed 2 nights in Mar 2024
Response from Morgan on Apr 6, 2024
We are so happy to hear you enjoyed your stay with us! Hope to see you again!

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, short walk or a very short drive from all things Easton. Front desk was great
Stayed 2 nights in Mar 2024
Response from Morgan on Apr 6, 2024
We are so happy to hear your stay was wonderful! Hope you come back soon!

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joy was super nice and helpful at breakfast. Our room was spotless and very easily accessible to all local spots.
Stayed 1 night in Mar 2024
Response from Morgan on Apr 6, 2024
We appreciate you shouting out our awesome employee! We are happy to hear you enjoyed your stay! Come back soon!

10/10 Excellent

Kenneth Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff I met was outstanding, professional, and so considerate.
Stayed 1 night in Mar 2024
Response from Morgan on Mar 20, 2024
This is awesome to hear! We are so happy for chose Residence Inn Easton for your stay! Come back and see us again!

8/10 Good

Barb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location if you’re in town for business or a weekend shopping trip. The room was a great space, great workspace and close to all the shopping. I highly recommend!
Stayed 3 nights in Mar 2024
Response from Morgan on Mar 20, 2024
We couldn't agree more with being so central to Easton. Thank you for choosing Residence Inn Easton for your accommodations!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and had everything you needed. Nice to have a kitchen and amenities in suite
Stayed 2 nights in Mar 2024
Response from Morgan on Mar 20, 2024
We are happy to heat your stay with pleasant and accommodating! Thank you for choosing Residence Inn Easton!

8/10 Good

maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Morgan on Mar 5, 2024
Thank you for your 4 out 5 rating! We hope you stay with us in the future.

2/10 Terrible

Noel

Stayed 1 night in Feb 2024
Response from Morgan on Apr 6, 2024
Oh no, seems we missed the mark with your stay. Please reach out to me at your earliest convivence to discuss your stay. Email - morgan.peacock@marriott.com

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the Easton shopping center, easy to walk to restaurants. It was nice to be greeted at the desk, and given water to take to our room.
Stayed 1 night in Feb 2024
Response from Morgan on Mar 5, 2024
Thank you for your 5 out of 5 rating! We hope your stay with us in the future.

10/10 Excellent

Damon

Response from Morgan on Mar 5, 2024
Thank you for your review!

4/10 Poor

JENNIFER

Traveled with partner
Disliked: Cleanliness, staff & service
House keeping was knocking loudly on the door at 10:30 am despite a do not disturb sign and would not stop until we answered the door. We get that enough at home with the kids. I did not expect it from hotel staff. Room could have been cleaner and closet was missing a door.
Stayed 1 night in Feb 2024
Response from Morgan on Mar 5, 2024
We are so sorry to hear about this experience you had with us, I believe we spoke directly and in hopes that we were able to help you with this inconvenience.

6/10 Okay

Jason

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Less than perfect rating was due to no hot water while we’re trying to get ready for the wedding we were in town for. Not sure how long it was out for as when we got back it was late. Staff at the hotel was very nice. Great location by Easton shopping.
Stayed 2 nights in Feb 2024
Response from Morgan on Feb 12, 2024
We are so sorry for the inconvenience this caused for your stay! We have isolated the incident and have our boilers fixed. We hope you give us another chance in the future!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
good property
Stayed 2 nights in Jan 2024
Response from Morgan on Feb 12, 2024
Thank you for loving our property!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Morgan on Feb 12, 2024
Thank you for the 10/10! We appreciate the positive score!

10/10 Excellent

Aaron, LORE CITY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Morgan on Jan 26, 2024
Thank you for your response!

8/10 Good

David

Stayed 1 night in Jan 2024
Response from Morgan on Jan 26, 2024
Thank you for your response!

8/10 Good

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & Convenient - hot water issue.
Beautiful rooms with essentials for long stays. I like having separate living space when I travel. The only issue I had was the water wouldn’t stay a consistent temperature. It would go from ice cold to scalding to like warm in a matter of seconds. The gym wasn’t much but it was good enough to get a workout in. Overall good stay and I booked another week long stay.
Stayed 4 nights in Jan 2024
Response from Morgan on Jan 26, 2024
Thank you for your response! We understand there were issues with hot water during your stay. We apologize sincerely for the inconvenience. We have isolated the incident. We hope you will come back and see us again!

10/10 Excellent

Karin

Stayed 2 nights in Jan 2024
Response from Morgan on Feb 12, 2024
Thank you for the 5/5 rating! We always appreciate the positive feedback!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Morgan on Jan 26, 2024
Thank you for your review!

10/10 Excellent

Megan

Stayed 2 nights in Jan 2024
Response from Morgan on Jan 26, 2024
Thank you for your review!

8/10 Good

Amanda

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Morgan on Jan 26, 2024
Thank you for your review!

10/10 Excellent

Aaron, Essex Junction

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very affordable, clean and spacious rooms. Loved that there was a full kitchen and ability to get some groceries. Location is great as it is walking distance to all the shops, bars and restaurants. Will definitely stay again in the future.
Stayed 6 nights in Jan 2024
Response from Morgan on Jan 26, 2024
We love to hear a positive review and are so delighted you enjoyed your stay with us! Come back and see us soon!

8/10 Good

Komika

Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Dec 2023
Response from Morgan on Jan 26, 2024
Thank you for your review!

10/10 Excellent

Tyanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was overall great. The only thing I want to suggest is a better breakfast
Stayed 2 nights in Dec 2023
Response from Morgan on Jan 26, 2024
Thank you for your feedback! We always want to hear from our guests' experiences to improve on all departments. We will take this information into consideration. thank you for staying with Residence Inn Easton.

4/10 Poor

marjorie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Room 225 the sick leak on stop. Came back to the room only to find that the leak spilled over the counter on to the floor. One of my other children’s rooms had no hot water for two days. They had children. They spoke with someone who said it would be taken care of. The evening that we checked in, the front desk man didn’t know what he was doing. Even though I had all reservations printed out for them. Took at least 45 minutes. Also was told from him that he would call me back once he figured all my rooms and location of each room. I even called Marriott reservation services and spoke with a lady who was sending all kinds of notes to the Hotel.
Stayed 2 nights in Dec 2023
Response from Morgan on Jan 2, 2024
We are so sorry to hear about your experience with us! We always strive to provide excellent service and it seems we missed the mark. We hope you can give us another chance.

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Morgan on Dec 30, 2023
Thank you for your positive feedback! We always love to hear our guests had a good experience. Thank you for staying with Residence Inn Easton.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Morgan on Dec 30, 2023
We appreciate your business! And thank you for the 8 out of 10!

8/10 Good

Georgi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Morgan on Feb 12, 2024
Thank you for the rating! We appreciate it!

6/10 Okay

Kenly

Stayed 2 nights in Dec 2023
Response from Morgan on Jan 26, 2024
Thank you for your review!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 2 nights in Nov 2023
Response from Morgan on Dec 25, 2023
This is fantastic news! Thank you for choosing Residence Inn Easton for your stay! We hope to see you again!

10/10 Excellent

TAMARA, TOLEDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love it. Home away from home
Stayed 1 night in Sep 2023
Response from David - Complex GM on Dec 4, 2023
WOW! How awesome to hear! Thank you for the kind words. We are happy our hard work paid off!

10/10 Excellent

Leslie, North Canton

Stayed 1 night in Nov 2023
Response from Morgan on Dec 25, 2023
Thank you for the 5 out of 5 rating! We always appreciate your business!

10/10 Excellent

Makeya, Alexanderia

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from David - Complex GM on Nov 21, 2023
What a delight! Thank you for choosing us! Come again soon!

8/10 Good

Donald

Stayed 1 night in Nov 2023
Response from David - Complex GM on Dec 4, 2023
Thank you for staying with us!

10/10 Excellent

Francesca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a great stay and felt very safe at this facility!
Stayed 2 nights in Nov 2023
Response from David - Complex GM on Nov 9, 2023
Cheers to a great, safe stay! We could not been happier to host you. We hope to have you again soon!

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anything that I didn't like.
Stayed 1 night in Oct 2023
Response from David - Complex GM on Oct 29, 2023
WOW! Best review ever! Thanks for staying with us and we could not be happier that you loved everything at our hotel! Please come again soon!

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location in proximity to all the Easton activities, restaurants, etc. Breakfast was better than the typical free hotel offering.
Stayed 3 nights in Oct 2023
Response from Morgan on Oct 23, 2023
Thank you for such positive feedback! We always love hearing our guest have good experiences. We hope to see you in your future endeavors to the Easton area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Overall a nice good stay. Bed wasn’t what I prefer. There is a hollow hole like feel. Obvious where guests sleeps. Carpet was sort of yucky, but I’d give it a high 8 in cleanliness! The staff couldn’t had been any nicer!
Stayed 5 nights in Oct 2023
Response from Morgan on Oct 19, 2023
We appreciate you giving us feedback!! Thank you so much for staying with us, and we hope to see you in your future endeavors. We take all feedback with high regard and will promptly take action.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice, and across from Easton Mall, Columbus Ohio
Stayed 1 night in Oct 2023
Response from David - Complex GM on Oct 16, 2023
So happy to hear you enjoyed your stay and how great our location in Easton is! Please come again soon!

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from David - Complex GM on Oct 16, 2023
Cheers to the team here, thanks to you, for the AWESOME review! Thanks for making our day!

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything with my entire stay was perfect. The rooms are amazing with beautiful home-like design. The staff was welcoming and friendly. Everything in the rooms were super clean and bed was really comfortable. Really convent location with tons of food options and shopping. This is my new favorite place to stay in Columbus. Can’t wait to visit this hotel again.
Stayed 2 nights in Sep 2023
Response from David - Complex GM on Oct 16, 2023
We could not be happier to hear about your amazing experience and that you can't wait to come visit us again! Thank you for being the best part of what we work hard for each day!

10/10 Excellent

Rhyan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above, excellent
Stayed 2 nights in Oct 2023
Response from David - Complex GM on Oct 16, 2023
Thank you!! What a pleasure having you stay with us and we really appreciate the awesome review!

10/10 Excellent

Taylor

Stayed 1 night in Oct 2023
Response from David - Complex GM on Oct 29, 2023
What a SWEET review! Thanks so much for being awesome!

2/10 Terrible

Nikia

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from David - Complex GM on Sep 27, 2023
So sorry to see the low rating and equally sorry no details were shared about how we could do better. The entire team works extremely hard to take care of our guests and their experience and so sorry to see our hard work did not pay off.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from David - Complex GM on Sep 25, 2023
Thanks so much for the STELLAR review. We appreciate you taking the time and for choosing to stay with us. Come again soon!