Lobby

Reviews of Country Inn & Suites by Radisson, Cincinnati Airport, KY

3.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 555 out of 1106 reviews" "
Rating 8 - Good. 290 out of 1106 reviews" "
Rating 6 - Okay. 124 out of 1106 reviews" "
Rating 4 - Poor. 77 out of 1106 reviews" "
Rating 2 - Terrible. 60 out of 1106 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Amber

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As my kids and I were in our room, another party was also checked into our room leaving my oldest child concerned as he was afraid someone would be able to come in through the night. This again happened to another family who was upset about it in the lobby and was simply told it was a “glitch”. The pool water was cloudy and cold, overwhelming smell of chemicals but they part was tolerable. Shower in the room was dirty. Room was on the bottom floor and strongly smelled of mildew. Thankfully we were only there for a night, as this momma didn’t get any sleep and definitely couldn’t have done a second night.
Stayed 1 night in May 2024
Response from Manager on May 23, 2024
Hello Amber, We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and will address these concerns with our team to ensure a better experience for future guests. Your comments will help us in our ongoing efforts to provide a comfortable environment for all our guests.

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was beyond amazing and so nice, very clean, clean pool, pretty good breakfast, only down fall was not being able to afford it longer to stay more.
Stayed 2 nights in May 2024
Response from Manager on May 22, 2024
Hello Mary,We are delighted to hear that you enjoyed our exceptional staff, cleanliness, pool, and breakfast during your stay. It's wonderful to know you had a positive experience overall, and we hope you can return to enjoy an extended stay with us in the future.

8/10 Good

lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They might as well not even offer breakfast. Just not worth it.
Stayed 3 nights in May 2024
Response from Manager on May 22, 2024
Hello lisa,We're sorry to hear your disappointment with the breakfast. Guest feedback is valuable for our continuous improvement. We encourage you to reach out to our management team directly to discuss your experience further.

10/10 Excellent

KD

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Manager on May 23, 2024
Hello KD,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Peter

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on May 23, 2024
Hello Peter, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on May 22, 2024
Hello Jessica,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

2/10 Terrible

Vickie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 1 night in Mar 2024
Response from Manager on May 21, 2024
Hello Vickie, We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us for making necessary improvements. Thank you for sharing your thoughts with us.

6/10 Okay

Allison

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manager on May 19, 2024
Hello Allison,We appreciate you choosing to stay with us and hope you had a comfortable visit. Should you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, everywhere was clean
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Mary,We are thrilled to hear that you enjoyed the exceptional service from our staff and found the hotel to be clean. Your positive feedback encourages us to continue providing top-notch service. Thank you for choosing to stay with us.

8/10 Good

Jennifer

Traveled with family
Liked: Amenities, property conditions & facilities
We had a great stay here. The staff was amazing. Breakfast was good. Rooms were nice. We felt welcome and really enjoyed this hotel. We would return again.
Stayed 4 nights in May 2024
Response from Manager on May 17, 2024
Hello Jennifer,We are thrilled to hear that you had a wonderful stay with us! Our team works hard to provide exceptional service, and we are glad that you enjoyed our breakfast and rooms. Your kind words are truly appreciated, and we look forward to welcoming you back again in the future.

10/10 Excellent

Josue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was great… the staff was friendly and that’s always a plus. Crystal from the night shift was super accommodating when I needed to resolve an issue with one my room. I definitely will be back.
Stayed 5 nights in May 2024
Response from Manager on May 17, 2024
Hello Josue,We are thrilled to hear that you had a great experience at our hotel and found our staff to be friendly. It's wonderful to hear that Crystal provided exceptional service during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Lauryn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel that’s close to the airport.
Stayed 1 night in Jan 2024
Response from Manager on May 17, 2024
Hello Lauryn,We're delighted to hear that you found our hotel to be conveniently located. Your feedback is greatly appreciated. Thank you for taking the time to share your positive experience with us.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Steve,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

TINA, Bradenton

Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello TINA, We are thrilled to hear that you had a fantastic experience during your stay with us! We hope to welcome you back soon for another unforgettable stay.

8/10 Good

Gary, Racine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 17, 2024
Hello Gary, We appreciate you choosing our hotel for your stay! We hope to welcome you back soon for another great experience.

8/10 Good

Brenda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Brenda, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Luis, bayside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included. Great location, near all.
Stayed 2 nights in Apr 2024
Response from Manager on May 17, 2024
Hello Luis,We are pleased to hear that you enjoyed the convenience of our central location and the complimentary breakfast during your stay. Your feedback is appreciated and we hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for an overnight layover.
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello ANTHONY,Thank you for choosing our hotel for your layover. We're glad you had a great stay with us. Your feedback is much appreciated as we strive to provide a comfortable experience for all our guests. We look forward to welcoming you back in the future.

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would change i would have pool close at 8pm. Very loud kids in the pool until 10pm. Difficult to rest with loudness. The family were loud in general at breakfast going intostairs etc. The parents were loud at breakfast shouti hover kids to be heard. Other than encounter with rudeness demonstrated by the family
Stayed 2 nights in Apr 2024
Response from Manager on May 17, 2024
Hello Wendy, Thank you for sharing your feedback with us. We appreciate your suggestion about the pool hours and we will take it into consideration for future improvements. We strive to provide a peaceful atmosphere for all guests and apologize for any inconvenience caused by the noise. We hope you were able to find some moments of relaxation during your stay.

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Joseph, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Mark

Stayed 3 nights in Apr 2024
Response from Manager on May 19, 2024
Hello Mark,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Gary,We are ecstatic to hear that you had a fantastic stay with us! If you have any more feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another wonderful experience!

10/10 Excellent

Beverly A.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient to multiple dining option less than 6 miles, very easy to navigate. For those flying, it’s convenient to the airport and they transport, but it is also very quiet. The afternoon we check in, it appeared they were short staff but lady checking us in was very friendly while multitasking. My group was 10 and another school group plus individual.
Stayed 3 nights in Apr 2024
Response from Manager on May 17, 2024
Hello Beverly A., We are delighted that you found our location convenient and enjoyed the peaceful atmosphere. Our team always strives to provide excellent service, even during busy times. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay!

8/10 Good

Marissa

Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Marissa, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Patricia,We're thrilled you enjoyed your stay with us! We can't wait to welcome you back soon for another fantastic experience!

10/10 Excellent

Roger

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and would promptly address the guests Concerns or requests. The place was really clean and the prices are right I will highly recommend this facility to anyone or any family who is looking for a nice quiet environment.
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Roger,We are thrilled to hear that you enjoyed the service provided by our staff and found our hotel to be clean and reasonably priced. Recommendations like yours mean a lot to us, as we strive to offer a peaceful environment for all our guests. Thank you for your kind words and we hope to welcome you back in the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Great little property absolutely no complaints. Other than the elevator was a little slow.
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Donald,Thank you for sharing your feedback with us. We appreciate your kind words and are glad to hear you had an overall pleasant stay. We will certainly take note of your comments about the elevator speed for future improvements. Your input is valuable for us to enhance our guests' experiences.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Very welcoming
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Robert,We are delighted to hear that you found our hotel welcoming. Your comfort is our top priority, and we aim to provide a warm and inviting atmosphere for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Wendy, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport, as I had a flight that got in after midnight. Clean, and check-in was quick and easy.
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Wendy,We're delighted to hear that you found our hotel convenient for your late-night arrival and that you had a seamless check-in experience. Your feedback on our cleanliness and efficiency is greatly appreciated, and we hope to welcome you back on your next trip.

10/10 Excellent

Loretta, Versailles

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff.
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Loretta,We are delighted to hear that our staff was able to assist you during your stay. Should you have any further feedback or need assistance, please do not hesitate to reach out to our management team.

10/10 Excellent

Djuana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean rooms comfy bed, good complimentary breakfast!
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Djuana,We are thrilled to hear that you enjoyed our customer service, room cleanliness, comfortable beds, and complimentary breakfast during your stay. Your kind words mean a lot to us and we hope to welcome you back soon for another enjoyable experience at our hotel.

10/10 Excellent

Jennifer

Business traveler
Liked: Staff & service, property conditions & facilities
Close to the Cincinnati airport. Also the price.
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Jennifer,We're pleased to hear you found our proximity to the Cincinnati airport convenient. We strive to offer competitive pricing for our guests' satisfaction. Your feedback is valuable to us and we hope to welcome you back in the future.

10/10 Excellent

Jennifer, Cookeville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice pool
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Jennifer,We are delighted to hear that you enjoyed our pool during your stay. Our team works hard to provide a relaxing and enjoyable experience for our guests. Your feedback is greatly appreciated, and we hope to welcome you back soon for another memorable stay.

10/10 Excellent

igusti

Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello igusti,We are delighted to hear that you had a wonderful experience during your stay with us. Should you ever decide to visit us again, we look forward to welcoming you back to our hotel.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Anita,Thank you for choosing to stay with us! We are delighted that you had a wonderful experience at our hotel. We hope to welcome you back again soon!

6/10 Okay

Cara

Traveled with family
Liked: Staff & service
The staff was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Cara, We are delighted to hear that you found our staff friendly and helpful. Your positive feedback is greatly appreciated. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
AC/Heater unit broken first nite. Disrepectful employee used profanity when i asked to see manager. Noisy mini fridge had to be unplugged to sleep. Moved to another room second nite above laundry. Very noisy. Had to ask them to turn off macines at 11pm! This room also had noisy fridge. This hotel failed at the fundamentals of innkeeping.
Stayed 2 nights in Apr 2024
Response from Manager on May 17, 2024
Hello David, We regret to hear about the challenges you encountered during your recent stay. Your feedback is valuable to us, and we will address these issues with our team to improve our services. We appreciate you bringing this to our attention to help us enhance the guest experience in the future.

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Robert, We appreciate you choosing to stay with us and hope you had a memorable time. Should you have any feedback to share about your experience, please do reach out to us so we can address any areas of improvement.

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great staff. One thing that could be improved is the elevator is very slow.
Stayed 2 nights in Apr 2024
Response from Manager on May 17, 2024
Hello Austin,We appreciate your kind words about our cleanliness and staff. We'll certainly share your feedback about the elevator speed with our team for review. Thank you for bringing this to our attention.

10/10 Excellent

Chandra

Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Chandra,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on May 17, 2024
Hello Cindy,We are thrilled to hear that you had a fantastic stay with us! We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
clean and friendly
Stayed 7 nights in Mar 2024
Response from Manager on May 17, 2024
Hello Susanne,Thank you for your feedback on our clean and friendly service. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy room. Friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Manager on May 17, 2024
Hello Dean,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our clean and comfortable accommodations and that our staff provided friendly and helpful service throughout your stay. Your feedback is truly appreciated, and we look forward to welcoming you back in the future.

6/10 Okay

Suzanne

Traveled with family
Liked: Staff & service, amenities
Staff were very nice but property is run down. Ceiling fans were filithy, stains on carpet, etc. Otherwise, facility was clean. Could use hooks in bathroom to hang wet towels.
Stayed 3 nights in Mar 2024
Response from Manager on May 17, 2024
Hello Suzanne, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We have noted your comments regarding the property's condition and will discuss improvements. Your suggestion about adding hooks in the bathroom for wet towels is duly noted for consideration in future enhancements.

4/10 Poor

Astrid

Disliked: Cleanliness, property conditions & facilities
The coffee maker was full. There were hairs in the linens. Did not seem clean.
Stayed 1 night in Mar 2024
Response from Manager on May 17, 2024
Hello Astrid, We appreciate your valuable feedback and apologize for the inconvenience caused during your stay. We encourage guests to reach out to our management team directly to address any concerns like this for future improvements.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on May 17, 2024
Hello Laura, We appreciate you sharing your experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on May 17, 2024
Hello Barbara,We're very happy to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Manager on May 17, 2024
Hello Robert,We're glad to hear you found our hotel convenient. Your feedback is valuable to us as we strive to enhance our guests' experiences. If you have any further comments or suggestions, please don't hesitate to reach out to us.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. My family just needed a safe and comfortable spot to stop and rest. Staff is very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Manager on May 17, 2024
Hello Jessica,We are delighted to hear that you had a wonderful stay with us! Providing a safe and comfortable environment is our top priority, and our staff takes pride in offering helpful and friendly service to all our guests. Thank you for your kind words, and we hope to welcome you back in the future.

10/10 Excellent

Charline

Traveled with partner
Liked: Amenities
Staff is very accommodating and room quite comfortable.
Stayed 1 night in Mar 2024
Response from Manager on May 17, 2024
Hello Charline,We are pleased to hear that you found our staff accommodating and the room comfortable during your stay. It is always our goal to provide excellent service and ensure our guests have a comfortable experience. Thank you for sharing your feedback, we hope to welcome you back in the future.