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Reviews of Casa de Mama de Cusco 2 - The Ecohouse

3 out of 5
Casa de Mama de Cusco 2 - The Ecohouse
Avenida Infancia 548, Cusco, Cusco

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 134 reviews" "
Rating 8 - Good. 54 out of 134 reviews" "
Rating 6 - Okay. 22 out of 134 reviews" "
Rating 4 - Poor. 6 out of 134 reviews" "
Rating 2 - Terrible. 4 out of 134 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staff is very good. Mercedes and all the staff are great and very helpful. They could just focus more on the cleanness of the rooms.
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What I liked was that it was near the market and I dislike for not having hot water . In a temperature of the area (very cold) not having hat water in the shower is major.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff was great. Beds were comfortable. Breakfast was good.
Stayed 1 night in Aug 2019
Response from Mercedes on Aug 9, 2019
Thank you!

10/10 Excellent

michelegrieco, toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything perfect i ll back soon ...lovely staff...
Stayed 8 nights in Apr 2019
Response from Mercedes on May 1, 2019
Thank you for your nice review!! Mercedes

8/10 Good

Rich, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Discreet location
Good place for families with children. It is a little deceiving from the outside, a single non-descript entrance. Once inside there's a comfortable setting with a warm and helpful reception. Not a fancy place but importance was placed on where it counts the most.
Stayed 3 nights in Jan 2018

8/10 Good

piero, edmonton, canada

Liked: Cleanliness
Very good stay. Rooms were clean. The breakfast was ok not much variety
Stayed 2 nights in Dec 2017
Response from Mercedes on Dec 18, 2017
Dear Piero, thank you for taking minutes of your time to express your opinion. Casa de Mama Cusco. the tree house is waiting for you again. kind regards Mercedes

8/10 Good

Roger, London, uk

Liked: Cleanliness, staff & service, room comfort
Very friendly and welcoming staff
We were made to feel welcome from the first moment we arrived, well actually before we arrived as they arranged for a pick up from the airport. They have excellent knowledge of the Cisco and surrounding area and suggested activities for us to enjoy (both free and to pay for). They were able to act as a tour operator for many tours available , we had already pre-arranged these but would have no hesitation to recommend that any other visitor take up their offers.
Stayed 1 night in Oct 2017

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay except the lack of wifi
Liked the breakfasts here - (good) coffee, eggs, fresh juice. The staff were always lovely. Nice outdoor courtyard, rooms were comfortable and the showers were hot and strong in both rooms we stayed in. The main negative for us was the lack of wifi. We had no wifi for our first 3 days, ended up asking to change rooms so had it for the next 2 days, then had none for 2 days again. We were always told someone was coming to fix it but this seemed to take forever. Ok location not too far from the centre. It wasn't perfect but really, it was great value for money and if you're not too fussy about wifi then its a highly recommended stay.
Stayed 8 nights in Jun 2017

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, will definitely stay again. Super clean, super nice staff. For $20 a night I got a whole mini apartment complete with stove, pots, fridge, and private bathroom. Love it. Neighborhood isn't anything special but it's not too far of a walk to more restaurants and tourist areas.
Response from General Manager on Feb 21, 2017
Dear Elijah, thank you so much for your nice review! we are really happy to know that your staying was grateful. Come again! Mercedes

8/10 Good

Ellen, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay!
Great time- very accommodating. Must pay cash, Soles or USD no credit. Always willing to work with our needs- late check ins, baggage hold, extra person. A 20-30 minute walk to the main plaza, so a little out of the way, but we did not mind.
Response from General Manager on Jan 12, 2017
Thanks for your preference and your comments, we will continue to make your next stay even more pleasant and comfortable kind regard

8/10 Good

safari, Toronto Canada

Liked: Staff & service, room comfort
Pay at hotel
This is the best value you can get in Cusco but there is a confusion that hotel will ask you to pay there. To my understanding, I have paid through Expedia but I will find out later that I have been double charged or not
Response from Mercedes on Feb 25, 2016
Dear Sir, as you can see you only pay directly here, your credit card have not been charged. Kind regards Mercedes

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice Hotel, Owner Mercedes is a nice lady. She arranged our Machu Pichu tour for a decent price. Hotel is in good location. Our room was a bit dirty with broken walls. Overall, nice hotel
Response from Mercedes on May 25, 2016
Dear, Thank you for your comment. We are happy that you had a nice stay with us. All we want is our guests to have the best experience of their lives. Hope to receive you again.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Exceedingly friendly helpful owner and staff, who went out of their way to make us welcome. They also gave assistance with arranging taxis and other transportation at very reasonable rates.
Response from Mercedes on May 29, 2016
Dear Ian, Thank you so much for your nice comment. We are glad thar you had the time of your life here in Cusco. We like our guests to have the best service possible. Your comment help us to keep going in this way. Greetings

8/10 Good

Verified traveler

Liked: Staff & service
Response from General Manager on Jan 12, 2017
Gracias por su preferencia y su estadía con nosotros y tambien haber permitido que formemos parte de su experiencia en nuestra ciudad del Cusco. Saludos Cordiales

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
very simple place, nice staff
The place is clean with nice staff but chilly and didnt get hot water in shower, more of a low cost hostal then anything.
Response from Mercedes on May 25, 2016
Dear sir/madam, Thank you for your comment. We are glad that our staff could attend your needs. The service in our hotel is very important. We are working to improve the point mentioned. Greetings

6/10 Okay

lidia

Liked: Cleanliness, staff & service

8/10 Good

Lupita, Calexico, California

Liked: Cleanliness, staff & service, property conditions & facilities
Staff Is amazing very helpful
They helped us a lot, wifi was not working at Nina Room but they alowed me to use their computer, Mercedes coordinated my tours and went beyond to make us feel at home.
Response from Mercedes on May 30, 2016
Thank you for your comment about your stay in our hotel. We are glad to know that you enjoyed your stay and that you felt at home. We hope seeing you soon. Kind Regards.

8/10 Good

Robert, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place. Inexpensive.
Just as many describe, the room and property were clean and relatively quiet. You get a clean room and bathroom at a very inexpensive price. Please note, there are no "extras", as you would expect in a traditional hotel chain. You get a nice room, nice bed(s), bathroom, towel, and soap. BYO hairdryer, shampoo, etc. "Mama" was very gracious and accommodated us, as well as possible. We had chosen this place because we were arriving back in Cuzco late evening and flying out at 5:30am the following morning. Spending $150 for 6 hours of accommodations didn't seem frugal. The hotel was a mile from the airport and met basic needs. This place is an excellent choice for someone on a tight budget, who just needs some basic accommodations. Note: It did take a little hunting to find the place at night. Even local transportation had a little difficulty finding the place. Fortunately, Google maps did a fair job of pinpointing the location.
Response from Mercedes on Jul 18, 2016
Dear Robert, Thank you for your nice comment. Indeed, it is very important for us to have an excelent service and is what that goal in mind that you work every day. Be assured that we also will improve our facilities in Casa de Mama to better serve our guests. Greetings, Mercedes

8/10 Good

martin, san diego,ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the truth
the staff is very friendly, and mama the owner is a special lady. i would stay there again.
Response from Mercedes on Jan 17, 2015
Thank you so much! Mercedes

6/10 Okay

David, UK

Liked: Staff & service
Disliked: Cleanliness
Cheap place to spend one night
We had a very warm welcome with a cup of coca tea. The room was big, but not too clean. We didn't dare to take a shower (too many hairs there). The breakfast was basic (another hair in my scrambled egg), but I guess it's ok just for spending a night in order to get some rest before further journey.
Response from Mercedes on Mar 21, 2015
Dear David: We wish to receive your comments directly, so having changed inmediatamente.The cleaning of the room and good service is something that defines us, we regret that there had been this outstanding flaw in this caso.We already have taken measures with the person responsible for cleaning your room upon you occupied it. Having stayed one night, we had the chance to show the quality of our services fully. We deeply regret Kind regards Mercedes

6/10 Okay

Howard, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Good Value
Rooms offer amenities like cooking and refrigerator but could be repainted and remove waters spotting.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Nice staff, could use some cleaning and updating
The staff was quite nice and the rooms were okay. They were quite dusty and the showers were sad. However, for Cuzco...it was okay. The price seemed a little high for the property, but wasn't bad. The neighborhood is out of the main area, so not really convenient for sightseeing. It is also difficult to find, initially. There is NO signage, except a small placard on the door. Don't expect too much, and you won't be disappointed. Humble, but okay.

8/10 Good

Nick, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like staying with family
While this isn't the most upmarket hotel around we throughly enjoyed out stay. The rooms were simple, clean and comfortable. The staff were all very polite and friendly which makes you feel right at home. It was also close enough for us to walk into the popular tourist areas and markets which we did most days
Response from Mercedes on Jan 3, 2015
We are happy that you have felt the family atmosphere we offer, it was a pleasure to meet them and have them with us.

8/10 Good

Venky M, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a Short Stay !
I arrived at 4:00 a.m in the morning.. And the lady was nice enough to guide through not spending more than 5 minutes checking in and a decent personalized breakfast at 10.00 from another lady. Clean rooms.. I will stay again if I visit Cusco. It's close to visiting spots. Good luck !!

6/10 Okay

Ally M, London

Disliked: Property conditions & facilities
value for money
good = spacious room for what we paid for. clean and nice staff. good wifi speed. not good = no hot water, very basic breakfast just bread, jam and one egg everyday ...

8/10 Good

Matthew, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy family run establishment
We liked the family friendly atmosphere at the hotel. We met genuine caring folks who obviously took pride in doing a great job.
Response from Mercedes on Sep 6, 2014
was very gratifying for us to know you and to have you in the warmth of our home, we hope again anytime. Thank you very much!

10/10 Excellent

Mark, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great pleace!!!
We stayed 2 nights. Everything was great. We left our backpack in the storage room during Inca Trail for free. The owner miss Mercedes treated us like family. The location is 20 min walking to the Plaza de Armas so maybe could be a problem for some people.

10/10 Excellent

Pranav, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Mercedes, the "mama" of the hotel is a lovely person to talk to, and greets you with a lot of warmth. Coca tea was provided and breakfast served from 7-10am, with fresh eggs made to order and fresh pineapple juice. The hotel feels like a house, and the rooms are clean with no significant views. The bathrooms could use an extra towel for the floor though. The hotel is a 15 min walk to the Plaza del armas, centre of cusco, and a couple of good restaurants and markets very close to the hotel, especially the chifa chinese restaurant which really tasty food. We also checked in late after the Inca trail hike and had no problems with someone answering the door. Staff is very kind and nice and they have a microwave in the kitchen to heat your cup of coffee/tea, food etc. On Friday night there was some noise outside on the streets adjacent to our rooms, but not too much that we could not sleep. Light sleepers might reconsider a room facing the street. Would definitely recommend this place to stay for groups of friends and families.
Response from Mercedes on Jan 3, 2015
Thank you for your kind comments, effectively Casa de Mama Cusco 2 is located close to many good restaurants serving local food, craft market, the train station and many attractions. We are happy that your stay with us has been nice. Thank you very much!...

8/10 Good

Andyhodg1088, England

Liked: Cleanliness, staff & service
Great hosts
Very nice place with great staff, little bit out of the way though.
Response from Mercedes on Sep 6, 2014
Thanks for your kind review. Certainly we are located 15 minutes walk from the Plaza de Armas or 4 minutes by taxi, the area is very quiet and surrounded by nice restaurants food local.Nos delighted that you enjoyed your stay with us. Atte, Mercedes

2/10 Terrible

jc, costa rica

Disliked: Staff & service, room comfort
this hotel only accepts CASH !!! beware
upon chk out I realized that this property only takes cash, had to leave watch and borrowed money from friends
Response from Mercedes on Jan 3, 2015
Really, payments are made only in cash, in dollars or soles, this does not mean a problem for anyone because there are many ATMs provide cash very easily. We regret that in your case this has meant a discomfort despite our prices are so low, so it is not necessary to carry much cash. Sincerely, Mercedes

10/10 Excellent

Grace, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful, and caring
My husband and I stayed here on our honeymoon. Check-in was easy - the "mama" was waiting for us outside. The hostel itself is lovely with plenty of rooms and lots of open areas to hang out. Sadly, on the second day I got very sick. The "Mama" called an English-speaking hospital with ambulence pick-up, which was good because I had to have surgery later that day. We ended up staying at Casa de Mama throughout my recovery. The staff was friendly (customizing breakfast according to what the doctor said I could and could not eat), helpful, and caring. The rooms were large with plenty of hot water and good wi-fi. I HIGHLY recommend Casa de Mama. It made me feel safe.
Response from Mercedes on Aug 9, 2014
It was very gratifying for us to know you, we felt very sad when you got sick and loved to receive you again after your surgery. We'd love to meet you again in the near future so that this time you can make your tour to Machupicchu.Continue enjoying your new married life. Thanks for your feedback

10/10 Excellent

John R., Orlando,Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Gem of a Hotel
We were there for 3 nights and highly recommend this hotel. Mercedes and my wife chatted about everything. ..we felt like family and not just guests. Can't wait to go back and stay there longer! Location was perfect and clean and safe. We got lots of information that another hotel we stayed at never bothered to tell us....excellent value for the money!
Response from Mercedes on Apr 12, 2014
Thank you so much for your nice feeback,.You are a very special and very sweet couple, it was a pleasure talking at night, we will be waiting for you when you want to come again!, Many blessings for your baby.!!!

2/10 Terrible

Luis, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We do not recommend
Room was dark, cold, humid and smelly, no value for money Slow wi-fi Hot water didn't run 60% of the time

2/10 Terrible

Luis, Sydney, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We do not recommend
We must have been given the worst room of the house (It was not cheap, so we have to disagree with most of the reviews here). It was a dark room on the ground floor with a stench of humidity that permeated everything; no ventilation no sunlight, almost a cave (See attached pictures). Hot water runs out quickly so you have to take shower when nobody else in the house is doing the same ting otherwise you'll have to take a cold shower. Wi-fi is very slow. Trust the taxi driver when he tells you that for the same price you can find better hotels around, where you can inspect the rooms with no obligation to take it. Of course you can do this if you haven't booked online. Cusco is a cash only city so you can always bargain your way into a good hotel room.
Room humidity
Room Walls humidity
inside doors humidity
Response from Mercedes on Jan 3, 2015
Luis: thank you so much for your nice comment and your high opinion of us.

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great service
The staff were extremely helpful, decent breakfast - bread, eggs, fresh juice, coffee. The rooms are very dated and the bathrooms very small, however it is a very cheap room rate. Approx 15 min walk to the plaza de Armas. Excellent seafood restaurants nearby, open for lunch and cheap.
Response from Mercedes on Apr 12, 2014
For us it was very pleasant to have you in our home, you left a pleasant memory between us all. Casa de Mama 2 in Cusco will be waiting when you decide to return to visit us again.Many thanks!

8/10 Good

P. Scoe, Scoe

Liked: Cleanliness, staff & service
As advertised, and considering price, great value.
The owner was formerly a tour guide... She and her staff care about their guests and will go out of their way to accommodate. She assisted with arranging transportation to and from Ollataytambo, minimizing expense, and making the most of my limited time in the region.
Response from Mercedes on Jan 3, 2015
Gladly we help our guests to tour arrangements, and settled to the needs and time of each. 'm Actually guide and that helps me to help, We were very happy that you were happy! Kind regards Mercedes

8/10 Good

Olga, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming hotel
The staff was very friendly and helpful. The hotel is about 10mn walk from the center but it allowed us to discover a local neighborhood and local restaurants.

8/10 Good

Mike B, Chicago

Liked: Cleanliness, staff & service, room comfort
Just like home
Everyone is greeted by Mama on arrival. You are given a cup of coca tea & Mama sits and talks with you for 10-15 minutes to find out what you want of Peru. She can facilitate tours and is very friendly.
Response from Mercedes on Sep 6, 2014
Thank you for your nice comments.Our experience as tour guide helps us to help our guests. We are happy helping with a great experience in our city , the sacred valley and Machupicchu because we apreciatte the effort that our guests have done to come so far from thier countries.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Casa de Mama Cusco 2 is about a 20-min walk or short taxi ride away from the city center, in the direction of the airport. Otherwise, it is an okay place to stay. There is breakfast and wifi, and the a locked door from the street into the complex, so it seems safe. The owner is helpful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jeff, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Cusco
5 stars all around, service was top notch, Mercedes runs a great place and is very helpful. This place offers a great price for the quality and if you find yourself headed to Cusco be sure to book this place, you will not regret it

8/10 Good

David, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B for the money.
Owner greeted us with coco tea upon arrival. Rooms are nice and well kept (for a 2 to 3 star B&B). Hotel arranged for us to park our car across the street for $3 per day. Hotel is an easy half hour stroll from the main square and a 10 minute walk from the Wanchanq rail station. First Inca Ruler statue and museum/viewing tower just down the street 10 minutes walk from the hotel. Continental breakfast with the addition of eggs was a nice way to start each day. Nice hot water showers each day. Hotel a little noisy at times, as clients arrive at all hours of the night. Several restaurants are nearby, and a convienience store is located on-site. Grocery store located half-way to the main square.

10/10 Excellent

Joseph & Stacie, Texas,USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Cusco!
We really appreciated the Mercedes and the staff at Casa De Mama 2 and had a great time. We are from Texas so we really appreciated the heavy wool blankets as we are not used to the cool nights of Cusco. Definitely recommend this hotel- and the one in the sacred valley.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bacho, MO, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train,bus, airport, away from main square
Mercedes, the proprietress, was very helpful and organized- had the van and driver waiting to take us to our destinations for the day as promised. We are a mature couple and travel a lot- like to be away from the main centers of tourism, thus avoided the hotels right around Plaza de Armas. Mama's was not far off (near the Artisan Market) and was very convenient for catching the bus/train to Aguas Calientes for Machu Picchu. Water was hot, beds better than they looked. Breakfast prompt and fine. Take the map Mercedes gives you to help cab drivers find the spot. She will arrange airport pickup for you when you arrive in Cusco.

8/10 Good

Rebecca, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniet to airport, bus, train, artisan mar.
Mercedes, the proprietress, is very helpful and can help arrange tickets, drivers, and so forth. Hostel is located in Wanchaq, so not right in the center of Cusco with all of the tourist attractions- to me was worth it for the lack of noise at night. Cheap taxi to Plaza de Armas. Neighborhood is medium, but not scary at all- we ate in some of the local restaurants- amazingly good food for a fantastic price. Beds were comfortable, water hot, breakfast lovely-very pleasant accommodations for a hostel- we are a mature couple.

6/10 Okay

Verified traveler

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast was just okay, would have liked some variety and fruit, very tired of dry buns, also there was no internet just an old computer for looks would have liked one to use. We were a 5 min cab ride from the main plaza so you always had to have 5 soles handy. Barking dogs all night almost made us leave. Laundry services were much appreciated. Overall it was good place to stay.

8/10 Good

Rey

Liked: Cleanliness, staff & service
Home-like feeling with humble service
We stayed there one night on our way up to Machu Picchu from Lima. We had arranged with Mercedes for a driver to pick-us up at the airport in Cusco. We also had Mercedes arrange the driver service to go the following morning to the train station in Poroy and a pick up service the following evening on our way back from Machu Picchu, and lastly drop off service the following morning from the hotel to the airport. Many details of the itinerary where exchanged all in one email and to our surprise everything worked out seemlessly. The staff was extremely friendly, helpful, genuine, beautiful people, kind, warm, caring, and they made us feel very welcomed and appeared really happy to have us there. The hotel itself is charming, rustic, simple, and there is an indoor patio/garden with beautiful flowers and birds. We all had a wonderful experience. The only easily forgotten issue we had was the low end bathroom. There is only a shower curtain separating the shower area from the rest of the bathroom so the whole bathroom floor gets wet while you shower making it unpleasant to use until it drains and dries. And the hot water takes a while to get warm. Without a doubt, when considering the asking rate for the night, this is truly a great deal.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, English speaking, and very helpful staff, everything as expected. Would strongly recommend for staying in Cusco.