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Reviews of Encantada Casa Boutique Spa

3 out of 5
Encantada Casa Boutique Spa
Tandapata 354 - San Blas, Cusco, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 97 out of 141 reviews" "
Rating 8 - Good. 31 out of 141 reviews" "
Rating 6 - Okay. 10 out of 141 reviews" "
Rating 4 - Poor. 2 out of 141 reviews" "
Rating 2 - Terrible. 1 out of 141 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was above our expectations. Great location, great breakfast, amazing and courteous staff.
Stayed 2 nights in Dec 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, beautiful property
Loved, loved Encantada! The service was fantastic! Always helpful & friendly. Beaitiful property overlooking the city inna wonderful and safe neighborhood. Restaurants nearby. Would stay again!
Stayed 5 nights in Nov 2023

10/10 Excellent

enid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property twice and each occasions, I felt like being home Special kudos to Aaron The hotel is a gem in San Blas neighborhood.Small but cozy. Well kept. Super breakfast and I took advantage of their restaurant menu every time , I returned late from my tours Use their spa facility and it was awesome too. I felt renewed after leaving the spa. Overall, I ‘ll stay @ Encantada if return to Cusco

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and the view is amazing. But the room is tiny, there no place to walk when the luggage is on the floor. Also, on Expedia, the photos for the room category is not correct, it shows all room category photos for the ones I booked and I found it very confusing.
Stayed 3 nights in Oct 2023

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that could improve is the need for more hot water , the water temparature is slightly warm.
Stayed 3 nights in Aug 2023

6/10 Okay

Asia

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from Mrs. Asia on Aug 19, 2023
Dear Mrs. Asia:Greetings from Encantada Casa Boutique & Spa, we would like to know if any complainwas reported during your stay, please you can share your review to take actions and solve it .Waiting for your comments.Regards.Jose PilaresHotel Encantada

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE
I had such an amazing time staying here. The staff are warm and friendly- the check in was seamless and they had a nice, hot coca tea waiting for me. The hotel has a magnificent view of the city. The cafe/bar/restaurant serves yummy drinks and room service. Breakfast is decent and plentiful. If you get a chance, get a deep tissue, hour-long massage from Elvira! The best massage I’ve ever gotten in my life! The staff go above and beyond to make sure the guests are comfortable. Every night, they would leave an enema bag filled with hot water to make sure my bed stayed nice and warm all night. One morning I couldn’t make it down to breakfast and the manager actually brought food and juices to my room before the kitchen closed. Another time, I had to leave at 4am for a tour and the staff packed me a nice breakfast. I can’t say enough good things about this place. Highly recommend. :)
Stayed 3 nights in Jun 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great room with a beautiful balcony. Very friendly and helpful staff.
Stayed 2 nights in May 2023

8/10 Good

Alisha

Traveled with partner
Liked: Cleanliness, staff & service
The staff is so nice and accommodating, couldn’t ask for better! The breakfast is very good and the staff was so nice about making sure that you got down there before they stopped serving it. It’s in a historic area so not the most comfortable bed, not the greatest wi fi and didn’t always have hot water. The San Blas district is such a cool area and has an incredible view of Cisco, just be ready for lots of stair climbing!
Stayed 1 night in Sep 2022

10/10 Excellent

Christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in the cutest neighborhood with so many restaurants and shops near by. The staff is the kindest and so helpful! I will definitely stay here next again next time!
Stayed 1 night in Jul 2022

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Great location. Walking distance to everything you need. Friendly staff. They were very helpful with everything I needed including PCR testing. :)
Stayed 5 nights in Mar 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baby llama’s are the extra special touch
This place is incredible! They cared for my every need, helped me with my Covid testing to get back to the US, the literally got a mobile company to come and give me the test there. They made sack lunch breakfast for me everyday that I was leaving early to go hike, and they put a baby llama in my bed every night.
Stayed 3 nights in Dec 2021
Response from ENCANTADA HOTEL on Dec 28, 2021
Thank you very much for your comment. We are pleased to know that you enjoyed your stay ... every day we strive for details, we hope you can visit us again. Kindest Regards, Encantada Hotel

10/10 Excellent

Sheona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A super cute hotel. Breakfast was great and had a decent amount of options. Were able to help us get cabs as well as made sure we had breqkfast befote we left early for michu picchu. We required early check in as we arrived at 630am and the room was ready for us, which after a 9 hour overnight bus was amazing! This hotel is a bit further from the city centre but provides quietand great views. Would reccomend.
Stayed 1 night in Nov 2021
Response from ENCANTADA HOTEL on Nov 17, 2021
Dear Sheona, Thank you for your comment. We are pleased to know that you enjoyed your stay, every day we strive to give a full service to our guests and continue to innovate with the options. We hope you can visit us soon. Kindest Regards, ENCANTADA HOTEL

6/10 Okay

MOISES

Traveled with family
Liked: Cleanliness
Location....dificult access to cars
Stayed 2 nights in Oct 2021
Response from HOTEL ENCANTADA on Oct 27, 2021
Dear Moises, We seek to help with transportation so that they arrive safely. Kindest Regards, Hotel Encantada

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The place with the stunning over view of the Cusco city, friendly workers and excellent chef. Turely makes me feel like home🎈🌈 I will come back here next year!
Stayed 2 nights in Jul 2021

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its very good
Stayed 1 night in Dec 2020
Response from Hotel Encantada on Dec 22, 2020
Dear Sandeep, Thank you for your comment. We are glad you enjoyed your stay. We look forward to a new opportunity for you to visit us. Cheers, Hotel Encantada Team

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing hotel and service... I would definitely stay here again
Stayed 1 night in Mar 2020
Response from Elena Sànchez on Mar 16, 2020
Dear Lynne, thank you for your feedback, your opinion helps us to improve our service. Thank You!!

8/10 Good

Gaby, Washington, DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful with coordinating taxi and helping with arrangements with my other guest. The breakfast was average but did the job! Beautiful views from balcony rooms.
Stayed 2 nights in Jan 2020
Response from Nicole Palomino - Owner on Feb 1, 2020
Dear Gaby, thank you for taking the time to review your stay with us. We are glad you liked our hotel and the views of the city. We hope you take back home lots of beautiful memories from your stay in Cusco.

10/10 Excellent

diana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Nicole Palomino - Owner on Feb 1, 2020
Dear Diana, thank you for taking the time to grade your stay with us. We are glad you enjoyed your time at Encantada and hope you take lots of beautiful memories from your time in Cusco with you.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean and cozy. The breakfast was terrific and there was lots on offer. I had a massage at the spa which was a great post Inca Trail treat. My only complaint is that there was a large women's travelling group (25 +) so they were quite loud (spiral staircase is open through all floors so noise carries). I guess I should have expected this given one of the ladies asked me why I was allowed to stay at "their hotel." Guess they figured they ran the place!
Stayed 4 nights in Nov 2019
Response from Nicole Palomino - Owner on Dec 17, 2019
Thank you very much for your feedback. We are glad you enjoyed your stay at Encantada and hope you took lots of beautiful memories back home from your Peru adventure.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Fantastic place to stay with helpful staff and great views of Cusco. Comfortable beds, good breakfasts and dinners. Stayed before and after our Inca Trail hike and they stored our bags while we hiked and had them waiting for us in our room when we returned.
Stayed 1 night in Oct 2019
Response from Nicole Palomino on Nov 12, 2019
Dear Guest Thank you very much for your review. We are glad you enjoyed your time at hotel Encantada and were satisfied with the services and location. We would love to welcome you in your next visit again.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Lovely rooms but so tiny. Messed up extra days that I wanted in favour of a large group
Stayed 2 nights in Sep 2019
Response from Nicole Palomino - Gerencia on Oct 9, 2019
Thank you for sharing your experience at Encantada. We aim to please our clients needs and offer the best stay in Cusco.

10/10 Excellent

miss v tennant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique heaven.
Really nice hotel. Some rooms are better than others, some need the showers updating and beds renewing. But it didn’t affect our stay. We loved the hotel. Personable and touches like hot water Bottles brought to your room on an evening. Breakfast is really good, staff are lovely and helpful. Couldn’t really fault and would definitely go again x
Stayed 3 nights in Sep 2019
Response from Nicole Palomino - Gerencia on Oct 9, 2019
Thank you so much for your review. At Encantada we aim to please our customers needs and we will take your input to improve our services. We are glad you had a wonderful time in Cusco and are looking forward to welcome you again at Encantada in the future.

10/10 Excellent

shiyi_dewie, San Francisco, CA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly, picked us up late in the night a few blocks away while our driver couldn’t drive in. Welcomed us with the coca leaves tea. They also helped to book a restaurant that made our reservation painless. The breakfast is also top notch.
Stayed 2 nights in Sep 2019

10/10 Excellent

HECTOR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Aug 2019
Response from Nicole Palomino - Gerencia on Sep 12, 2019
Thank you for your feedback Hector. We are glad you enjoyed your stay at Encantada and hope to welcome you again in the future.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful small hotel. We loved our stay!
Stayed 1 night in Jul 2019
Response from Nicole Palomino on Aug 15, 2019
Dear Anita Thank you for your review. We are glad you enjoyed your stay at Encantada and hope to welcome you again in the future.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating and friendly!!!!! I would stay again
Stayed 1 night in Jul 2019
Response from Nicole Palomino on Aug 15, 2019
Dear Guest Thank you for your review. We are glad you enjoyed your time at Encantada and look forward to welcome you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their attention to detail and curtesy was the best of any of the hotels we stayed in while in Peru.
Stayed 2 nights in Jul 2019
Response from Nicole Palomino on Aug 15, 2019
Dear Guest Thank you for your time to leave a review about Encantada. We are always giving our best to assure the perfect stay for our visitors. We are glad, you enjoyed your time with us.

10/10 Excellent

Karen, Ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of paradise
The Encantada was lovely! Right from the start everyone there was extremely helpful. Rooms were clean, food was good, & massages were great. Consuelo was an angel & was patient with all my questions. I would definitely stay here again.
Stayed 2 nights in May 2019

10/10 Excellent

Andreas Lien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2019
Response from Nicole Palomino on Apr 9, 2019
Thank you for your review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Nicole Palomino on Mar 25, 2019
Thank you for giving us your feedback. We are glad, you enjoyed your stay at Encantada.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Nicole Palomino on Mar 25, 2019
We appreciate your rating and are glad you enjoyed your time in Cusco with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and awesome service! We had the 2 rooms on the third floor which was like our own private suite withe the amazing balcony.
Stayed 2 nights in Dec 2018
Response from Nicole Palomino on Jan 6, 2019
Thank you for sharing your experience at Encantada Casa Boutique Spa with others. We are pleased, you enjoyed your time at our place and hope, you take back beautiful memories.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2018
Response from Nicole Palomino on Dec 28, 2018
Thank you for staying with us. We hope you enjoyed a wonderful time in Cusco and take back beautiful memories.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience at encantada casa was great, we were very well looked after and will highly recommend the accommodation to others
Stayed 3 nights in Dec 2018
Response from Angela Pumayali on Dec 18, 2018
Dear Michael, Thank you so much for your review. Hope you can come back soon. Kindest regards.

10/10 Excellent

victor, San Mateo, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not to far from La Plaza de Armas, the view is very nice, every night they put a hot water bag on your bed (winter) you can feel : everyone wants things to go well.
Stayed 2 nights in Nov 2018
Response from Angela Pumayali on Dec 18, 2018
Dear Victor, Thank you to choose our place for your vacaction, we were so happy to have you and we ara glad you had a great experience with us. Kindets regards

10/10 Excellent

Catherine, CT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a really nice view. Really clean and very friendly staff. Easier to walk to and from Plaza de Armas. Really loved how quiet and relaxing this place was.
Stayed 8 nights in Nov 2018
Response from Angela Pumayali on Dec 18, 2018
Dear Catherine, Thank you so much of this nice words. Hope you can come back soon. Kindest regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony view worth the stay alone. Panoramic view of Cusco! Big comfortable bed (altough pillows a bit flat), hot shower and nice breakfast. They gave us a hot towel upon arrival which was a nice touch. Room we had was a bit small but the view from the shared terrace is mostly where we spent our evening overlooking the city. It is a bit of a climb uphill from the main square but that was not a concern for us.
Stayed 1 night in Nov 2018
Response from Angela Pumayali on Nov 20, 2018
Thank you so much, for your comment. We have a beautiful view of the city, hope you can come back.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, just outside Urubamba town. Very quiet and tranquil and ideal after a days hiking Machu Picchu. Highly recommend!
Stayed 1 night in Oct 2018
Response from Nicole Palomino on Nov 6, 2018
Dear Mads Thank you for taking the time to review our hotel. We are glad to have been part of your Peru experience and hope, you keep beautiful memories of you visit to the Andes.

10/10 Excellent

Janis, Asheville, NC, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was charming and the staff were amazing. We stayed for two nights. The grounds are extremely pleasant, with several areas to just relax and enjoy, in addition to the spa. The restaurant was reasonable, and the breakfast was great. The property was clean and the desk staff were efficient and spoke almost perfect English. They were also very helpful with taxis, information, etc. The first room we got with our Expedia reservation was clean and had a great view, but was tiny, barely big enough for the queen bed. The shower was missing a door, and there was a broken piece of wood, presumably from a piece of furniture, lying on the floor. HOWEVER, I called the desk and related my disappointment, and they were absolutely gracious and quickly arranged to move us to a FABULOUS room, with a breathtaking view and a private balcony, a king bed, and everything in perfect working order. I would definitely recommend this one without hesitation.
Stayed 2 nights in Oct 2018
Response from Nicole Palomino on Nov 6, 2018
Dear Janis Thank you for your review regarding your stay at Encantada Casa Boutique Spa. We are very happy you felt comfortable at our hotel and were pleased with the installations and services provided. Our staff is anxious to provide the best experience to our guests and we hope you take lots of beautiful memories back home.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was perfect for what I needed - just a place to do Machu Picchu. Staff very nice , wasn’t able to make breakfast am I left because my flight was really early and they made me a snack pack to go . The walls are thin tho and there was a dog barking a night in neighborhood so if a light sleeper may not be best .
Stayed 2 nights in Sep 2018
Response from Nicole Palomino on Nov 6, 2018
Dear Chad Thank you for your review regarding your stay at Encantada Casa Boutique Spa. It is a pitty you couldn't enjoy more time at our place, the breakfast buffet and the wonderful views towards the city center. We hope you had a great time in Cusco and take back lots of wonderful memories with you.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel experience!
Very nice hotel, although the location was pretty deep into the upper San Blas area, so it's bit more difficult to get in & out of given the narrow one-way streets that access it. If you walk, you'll be winded but you can get there by cab. I could say the room was a bit small, but they all are in that area, and we had a wonderful view! You access you room via stairs, so there's a bit more work to do after you get there. Having said all that, the people and service were exceptional and very helpful, the breakfast was wonderful, the staff were second to none, so overall this made up for whatever inconveniences I personally had with the location. Overall, a very, very good hotel experience and I would very much recommend this hotel as it is one of the nicest hotels in the very interesting San Blas area!
Stayed 2 nights in Sep 2018
Response from Nicole Palomino on Nov 6, 2018
Dear Kevin Thank you for taking the time to review our hotel. We are glad, you enjoyed your stay at Encantada Casa Boutique Spa and the provided services. We hope you had a wonderful time in Peru and take back many beautiful memories.

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2018

10/10 Excellent

Fabiola, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel!!! the bed was just perfect, we arrived completely exhausted and freezing from outside, and we found under the bed sheets a bag of hot water ... it was just perfect! Locations is amazing, breakfast was delicious, staff was very friendly at all times. We had a great experience!!!
Stayed 1 night in Aug 2018
Response from GerenciaEncantada on Aug 21, 2018
Dear Fabiola Thank you for your feedback regarding your stay at Encantada. We are glad to have been part of this unique travel experience and happy, you enjoyed your stay with us. We hope you take beautiful memories back home. Greetings from the Encantada Team

6/10 Okay

Kerry

Liked: Cleanliness, staff & service, room comfort
Beautiful views from the hotel, friendly staff, delicious breakfast. However, the room was quite basic with broken plugs, no ventilation in bathroom, lots of noise coming from other guests/stairway and the spa which was above us. Overpriced for what you get.
Stayed 2 nights in Jul 2018
Response from GerenciaEncantada on Aug 21, 2018
Dear Kerry Thank you for your review. We are glad you enjoyed the panoramic views, the attention from our staff and our freshly prepared breakfast and are sorry for the inconveniences you experienced. We consider your remarks to improve our services.