When we first arrived we were expecting a shuttle to pick us from the airport as we requested, however upon arriving the shuttle was not there.
We took a cab to the airport and we thought oh boy bad start, however when we walked in the staff was professional and apologetic. The hotel was clean , quiet (not typical in Cusco) and warm (other hotels in the area had cheap small space heaters). This hotel had radiators in the room for the very cold nights in Cusco. The hotel is built solid yet has a history, centrally located with a great breakfast. The kitchen staff were kind and helpful. Overall the wonderful and polite service made up for the mishap early.
We went to the airport and there was an issue with our flights, we returned to the hotel and the staff helped us got on the internet, make some phone calls and clear the issue (even though it was post checkout) and set us up with a shuttle back,
Overall it was a fantastic clean and comfortable hotel with excellent service. I highly recommend this hotel, keep up the great work and thank you for your kindness!