Three major complaints:
1. The hotel agreed to hold our bags when we went to tour Machu Pichu. However, the bags were not placed in a secure room, instead they were near the front desk. The main receptionist was not always there at the front desk, so the bags could have been easily stolen.
2. We came around 6 AM at the first day of our stay, however, the breakfast was not complimentary that initial day. A better customer service hotel would have allowed us to have breakfast the first day as we were very tired and hungry.
3. The checkout time was 10 AM, really!? All our other hotels and hostels allowed free checkout till at least 12 in the afternoon. Again, try to give better customer service.
Good things about the hotel:
1. Jacuzzi was good; however, had to play with the stopper to not allow water to drain.
2. Bed was comfortable
3. Bathroom was clean
4. Shower had good mix of hot/warm water.
Overall:
The hotel attempts to presents itself as a high-class hotel; however, its customer service needs to improve a lot. Especially when the high room rate that it charges.