Family Room, 1 King Bed (Premium) | Down comforters, minibar, in-room safe, desk
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Reviews of Mercure Dalat Resort

4 out of 5
Mercure Dalat Resort
03 Nguyen Du Street, Da Lat, Lam Dong

Reviews

9.8

Exceptional

Rating 10 - Excellent. 43 out of 50 reviews" "
Rating 8 - Good. 6 out of 50 reviews" "
Rating 6 - Okay. 1 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Steve, San Jose

Stayed 1 night in Mar 2024

10/10 Excellent

TRUNG, Sacramento

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed four nights at the beautiful landscape and modern villas: quiet room, comfort bed, good breakfast and helpful staff. Walking short distance to the local food restaurants nearby. Highly recommend to the traveller who wants recharge after a long day on the road. Definitely we prefer to stay at Mercure Dalat Resort whenever we visit the historical city of Da Lat, Lam Dong. Thank you for your excellent service.
Stayed 4 nights in Feb 2024
Response from Nancy on Mar 4, 2024
Xin Chào TRUNG!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Joohyun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 호텔
최고의 호텔이었어요. 고급 빌라 주택단지처럼 만들어져 있는데 아침마다 산책하는 기분이 좋습니다. 평화로움 그 자체였어요.
Stayed 2 nights in Jan 2024
Response from Nancy on Mar 4, 2024
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Mei Ling Pauline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and excellent service staff
Response from Nancy on Mar 4, 2024
Xin Chào Mei Ling!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Mahanth

Beautiful design and well maintained grounds. High tea was fantastic.
Stayed 1 night in Jan 2024
Response from Mahanth on Mar 4, 2024
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Jong Oh

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury stay in Da Lat
Super nice hotel. Everything was top notched. So worth the price. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Marketing Communications on Nov 1, 2023
Xin Chào!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Uyen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good cocktails and friendly staffs. Pretty area
Stayed 2 nights in Oct 2023
Response from Marketing Communications on Nov 1, 2023
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

oleg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect resort to stay in Dalat
Stayed 2 nights in Sep 2023
Response from Marketing Communications on Nov 1, 2023
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay at. If you like a quiet place that isn't too far from all the food places and excursions, I recommend staying here.
Stayed 2 nights in Oct 2023
Response from Marketing Communications on Nov 1, 2023
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay at Mercure Da Lat
Stayed 1 night in Sep 2023
Response from Marketing Communications on Oct 2, 2023
Xin Chào!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

8/10 Good

HeeJung

Stayed 2 nights in Sep 2023
Response from Marketing Communications on Oct 2, 2023
Xin Chào HeeJung!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

younghyun

Stayed 2 nights in Aug 2023
Response from Marketing Communications on Oct 2, 2023
Xin Chào Young Huyn!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

8/10 Good

Tam

Liked: Cleanliness, staff & service
Disliked: Amenities
Overall the hotel is nice. However, there are no other amenities like pool, or gym. Also, the room that I stayed at was located in a different area where constructions weren’t completed. So I was a little bit disappointed in that. I wouldn’t called it a resort since it has nothing other than nice rooms. Food was below average. However, the staffs were excellent. Always being very nice and attentive.
Stayed 3 nights in Aug 2023
Response from Marketing Communications on Oct 2, 2023
Xin Chào Tam!We are very sorry to hear that your experience was not good during your stay. We have shared your feedback with our concerned areas to ensure that this problems do not occur in future. Please do accept our sincere apologies for the inconvenience you encountered during your stay.Thank you for the sharing your feedback and we are looking forward to see you again.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel -A must stay
This newer hotel is meticulous in every detail... the architecture and manicured landscaping is so beautiful. the Staff was so caring and helpful. Von at front desk was wonderful recommending a wonderful restaurant nearer the downtown market area. I will stay there again.
Stayed 2 nights in Jul 2023
Response from Marketing Communications on Aug 1, 2023
Xin Chào DAVID!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Soyeon

Stayed 1 night in Jun 2023
Response from Marketing Communications on Aug 1, 2023
Xin Chào Soyeon!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Lich

Stayed 1 night in Jun 2023
Response from Marketing Communications on Jul 3, 2023
Xin Chào Lich!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Marketing Communications on Jul 3, 2023
Xin Chào David!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Jaeho

Stayed 3 nights in May 2023
Response from Marketing Communications on Jun 1, 2023
Xin Chào Jaeho!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Marketing Communications on Jun 1, 2023
Xin Chào!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

8/10 Good

Hung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, well-trained staffs. The food was ehh, not a lot of options at the breakfast buffet. There were no gym and spa, however. 4 out of 5 stars
Stayed 3 nights in Apr 2023
Response from Marketing Communications on May 4, 2023
Xin Chào Hung!Thank you for your feedback and appreciation, I will share it to the team to let them know and improve the services. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

KANG DAN

Stayed 3 nights in Apr 2023
Response from Marketing Communications on May 4, 2023
Xin Chào KANG DAN!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

heyjin

Stayed 3 nights in Apr 2023
Response from Marketing Communications on May 4, 2023
Xin Chào HEYJIN!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

keoncheol

Stayed 1 night in Apr 2023
Response from Marketing Communications on May 4, 2023
Xin Chào KEONCHEOL!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

8/10 Good

Thoa

Response from Marketing Communications on Jun 1, 2023
Xin Chào!Cảm ơn đánh giá của bạn về kỳ nghỉ vừa qua tại Mercure Dalat Resort, tôi sẽ chia sẻ đánh giá này của bạn với toàn thể nhân viên để khích lệ họ.Mong được chào đón bạn trở lại trong thời gian sắp tới!Trân trọng,Ngân NguyễnĐại Diện Thương Hiệu và Truyền Thông

10/10 Excellent

SITTIKORN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very clean. Staff is very nice.
Stayed 2 nights in Mar 2023
Response from Marketing Communications on Apr 1, 2023
Xin Chào SITTIKORN!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Titus

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Marketing Communications on Mar 1, 2023
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

6/10 Okay

Steve

Stayed 1 night in Jan 2023
Response from Marketing Communications on Apr 1, 2023
Xin Chào Steve!We are very sorry to hear that your experience was not good during your stay. We have shared your feedback with our concerned areas to ensure that this problem do not occur in future. Please do accept our sincere apologies for the inconvenience you encountered during your stay.Thank you for the sharing your feedback and we are looking forward to see you again.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Geert, Jackson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was upgraded to a family room, which was super nice. The staff were very friendly and helpful, with good English skills. The assortment at the breakfast buffet was one of the best I had ever had. The hotel even arranged for my return taxi to the airport and breakfast to go. I would definitely stay there again.
Response from Marketing Communications on Feb 1, 2023
Xin Chào!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy Nguyen,Brand & Communications Representative.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely experience at this resort. The staffs were excellent.
Stayed 3 nights in Oct 2022
Response from MERCURE Dalat Resort team on Oct 30, 2022
Xin Chào! Thank you for giving us such a wonderful review.Your kind words to our Heartists is very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve.We look forward to welcome you back.Sincerely,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Stayed 2 nights in Sep 2022
Response from Marketing Communications on Sep 30, 2022
Dear Mr. / Ms. Daniel,We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartists as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mercure Dalat Resort Team.

10/10 Excellent

Marjorie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cet hôtel est tout simplement Wow!!! Les chambres sont magnifiques et la décoration est soignée. Le personnel est au petits soins! Le déjeuner est extraordinaire, je le recommande fortement. Excellent rapport qualité et prix!!! Parfait
Stayed 3 nights in Jan 2024
Response from Nancy on Mar 4, 2024
Xin Chào!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

Thanh Hai

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jisu

Stayed 2 nights in Dec 2023

10/10 Excellent

Ha My

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ha Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Minh Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

My Anh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Minh Nhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Jaemoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Marketing Communications on Nov 1, 2023
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

TETSUYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marketing Communications on Nov 1, 2023
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

CHANGHWAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marketing Communications on Nov 1, 2023
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

HyeogJin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marketing Communications on Oct 2, 2023
Xin Chào Hyeog Jin!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon!Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

SANGKEON

Stayed 1 night in Jul 2023
Response from Marketing Communications on Aug 1, 2023
Xin Chào SANGKEON!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

HYUNSUB

Stayed 1 night in May 2023
Response from Marketing Communications on Jun 1, 2023
Xin Chào HYUNSUB!We very much appreciate your comments regarding your stay at Mercure Dalat Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our Heartist as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nancy NguyenBrand & Communications Representative

10/10 Excellent

eunyoung

Stayed 2 nights in Dec 2022
Response from Marketing Communications on Feb 1, 2023
Xin Chào!Thank you for your feedback and appreciation, I will share it to the team. Looking forward to welcoming you back soon.Sincerely,Mercure Dalat Resort Team.