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Reviews of Sam Tuyen Lam Resort

4 out of 5
Sam Tuyen Lam Resort
Zone 7&8, Tuyen Lam Lake, Ward 3, Da Lat, Lam Dong

Reviews

8.4

Very Good

Rating 10 - Excellent. 10 out of 22 reviews" "
Rating 8 - Good. 8 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Expedia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Front desk manager was very friendly and offered us lunch and dinner.
Stayed 2 nights in Jan 2020

10/10 Excellent

Ekaterina, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is gorgeous! It’s a great escape from noisy Hanoi or Saigon. We stayed only one night, but definitely coming back!
Stayed 1 night in Dec 2019

4/10 Poor

Cheon Gil

Disliked: Cleanliness, staff & service, property conditions & facilities
Park
All staffs are very kind and tried their best to solve problems after they provided me the dirties rooms that i have experienced in travel for 20 years event though I paid almost $100 per night.
Stayed 1 night in Apr 2019
Response from Jenny on Jun 12, 2019
Dear Sir/Madam, Thank you for taking the time to post feedback from your recent stay with us. Please allow me to sincerely apologize for the several missed opportunities during your stay. I have shared your comments with the appropriate hotel teams to ensure these concerns are corrected moving forward. I hope we have the opportunity to host you again and win back your loyalty. Once more, we thank you for being so loyal to Swiss-belresort Tuyen Lam Da Lat and we look forward to impressing again one day soon. Warm Regards, Dang Hai Yen (Ms) General Manager

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place.
This place is great...I’ll definitely come back.
Stayed 2 nights in Mar 2019
Response from Tien Bui on Mar 13, 2019
Dear Sir/Madam, Thank you so much to choose SAM Tuyen Lam for your stay in Viet Nam and thank you to send this beautiful comments. I am very happy to hear you liked the locations but most of all I am especially pleased that you enjoyed the service provided by our staff. It is glad to read they provided to you an efficient service to help you. I always feel this is the most important and lasting memory of a hotel. It will be a pleasure to host you again in future. With best regards, Bui Le Giang Tien (Ms) General Manager

10/10 Excellent

Bruce, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Bui Le Giang Tien - General Manager on Nov 22, 2018
Dear Mr. Bruce, On behalf of SAM Tuyen Lam Resort team, I would like to thank you for choosing our Resort on your vacation. I am so glad to know that you had an enjoyable time at our Resort. We do hope on the next stay in Dalat, you still believe and support us; we believe that your first impression will be kept. Wish you a happiness, health and success. Best regards, Bui Le Giang Tien General Manager

10/10 Excellent

Tony, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe we traveled during off peak season hence may not stay true to all , however, the staff ( especially receptionist ) very helpful with excelent attitude Hotel services covered all our needs even transports Things can be improved Breakfast menu to be more variety Making use of Tuyen Lam Lake resources , we wouldn't mind paying extra for activities by the lake or use boat going around . At the moment there's no activities offer for such a nice lake !
Stayed 2 nights in Mar 2018
Response from Bui Le Giang Tien - Executive Assistant Manager on Apr 15, 2018
Dear Mr. Tony, On behalf of SAM Tuyen Lam Resort team, I would like to thank you for choosing our Resort on your vacation. I am so glad to know that you had an enjoyable time at our Resort. We constantly improve our services on a better. We do hope on the next stay in Dalat, you still believe and support us; you can experience the better services than the last stay. Wish you a hapiness, health and success. Best regards, Bui Le Giang Tien Executive Assistant Manager

4/10 Poor

Selp, Sydney, Australia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Peaceful surroundings
Well-kept grounds, beautiful landscape garden. Very quiet surroundings due to remoteness of the place. No lift. Badly placed plug sockets. Musty smell in room. No cups for tea/coffee. Rollaway bed was as hard as a plank and they tried to overcharge us for it. Poor choice of food for breakfast. Had to insist to get room service for a member of our party who had a sprained ankle and couldn't walk; was told they were busy! Some staff couldn't speak/understand English.

6/10 Okay

thi Ngan Tuyen

Liked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service but the room could be better.
The hotel is on the other side of the city so there is no shop or restaurant nearby. However, the hotel has free shuttle to the city centre three times a day, which is super nice. The staff there are the nicest and sweetest people I have ever seen. Even though it's kinda far from the city centre (10 min drive) but the hotel is on a beautiful mountain with amazing view. I would highly recommend you to take a bike around. I absolutely enjoy it! The only thing that disappointed me a little is the room i stayed at is in the basement. It smelled a little bit funky...I just wish i could be told that I booked a basement room.

8/10 Good

Seikot99, Oklahoma, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but very far from the city
Hotel staff are very nice but not coordinated. Our check-in was delayed for about 45 minutes cuz they couldn't find our reservation. The hotel is nice but very far from the city. They have free shuttle buses to the city but did not tell us it require half hour notice. We showed up on time and they wouldn't take us to the city because of no reservation. The night staff was very rude explaining the situation to us.

10/10 Excellent

KNG, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome resort
We stayed there for 5 days. Everything was great, resort had an awesome view of the lake. Staff was very helpful. We love to come back and stay there again.

8/10 Good

irene, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and peaceful surrounding
The hotel surrounds with beautiful gardens and lake. It is the right place if you like to have a quiet place to relax. The hotel is 15min drive away town and no shop or restaurant near by. It provides a free shuttle bus service (3 times a day) to the city. A 15 min taxi drive that cost around $10USD.

6/10 Okay

HEERI

Traveled with family
Liked: Staff & service, room comfort
Amazingly kind staffs. Nice lake view from balcony. I stayed 3 nights. 1 time I should have to go other hotel nearby for breakfast.10 minutes by car. It is understandable that with few guests the Hotel may don’t want or it doesn’t make sense economically, preparing big buffet breakfast. But they need to mention about this changing situations at reservation page not when I do check-in. For go to other place for breakfast they asked me to book a free shuttle bus a day before. I made it as 7:30am, anyway there are shuttles just 2 times for breakfast. Me and my parents went out to the meeting point(main gate) on 7:20am but till 7:45am I couldn’t see the bus and the gate guard was just continued say “2 minutes”. Because of my father has diabetes he need to take a meal and medicine on time so I decided grabbed taxi for go to have breakfast. Again. The staffs are kind and the surrounding is full of nature. This hotel has beautiful outfit. But they need to understand what is right hospitality service. It was pleasure to facing smiley face for ask favors. In the other side I felt bit sad why this young staff say to me sorry for explain to go other hotel early in the morning for breakfast. Staffs are for supply nice service not for begging matter of system. I wish this place become batter.
Stayed 3 nights in Jan 2020

10/10 Excellent

Vered

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location near Dalat
Good value for money. we were picked up by a driver and also taken back to the airport after two nights. All for free. The resort surroundings was beautiful with beautiful view Rooms are new . about 5 rooms in each Villa. We were in the top floor . No elevator. The room was nicely equipped and was perfect except for one thing which I reported when i left. The silicon sealing in the bath was poorly spread and water can drip behind the bath. Apart from that we had first breakfast near the resort in the restaurant and on the 2nd day we ate in the swiss bell hotel Apart from that the stuff tried to help. Their English needs to be improved
Stayed 2 nights in Sep 2018
Response from Bui Le Giang Tien - General Manager on Oct 5, 2018
Dear Ms. Vered Peleg, On behalf of SAM Tuyen Lam Resort team, I would like to thank you for choosing our Resort on your vacation. I am so glad to know that you had an enjoyable time at our Resort. We still constantly upgrade the quality of the services as well as the quality of facilities at the Resort better to meet the customer’s requirement. We believe that in the future, when you come back with us, you will have the more wonder experiences. Once again, thank you for your sincere comments. Wish you a happiness, success and health! Best regards, Bui Le Giang Tien General Manager

10/10 Excellent

Cyril

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a quiet place
Good hotel away from Da Lat. It's very quiet, it is located close to the lake. There are free shuttles from the hotel to the center 4 or 5 times a day. They also offer a free shuttle going to the train station. The serviceis really good. The breakfast is good.
Stayed 2 nights in Aug 2018
Response from Bui Le Giang Tien - General Manager on Oct 5, 2018
Dear Mr. Cyril Ferre, On behalf of SAM Tuyen Lam Resort team, I would like to thank you for choosing our Resort on your vacation. We are glad to know that you had a wonderful time here. We still constantly improve our services on a better so that on your next stay; your felling will be kept as the first impression. Wish you all the best! Best regards, Bui Le Giang Tien General Manager

10/10 Excellent

mihang

Liked: Cleanliness, staff & service, room comfort
주변경관좋음 셔틀버스이용 불편함 조식휼륭
Stayed 2 nights in Aug 2018
Response from Bui Le Giang Tien - General Manager on Oct 5, 2018
Dear Ms. Park Mihang, First of all, I regret not being able to response to you in Korea so I am asking to use English. On behalf of SAM Tuyen Lam Resort team, thank you so much for choosing us on your vacation. I am so glad to know that you had an enjoyable time at our Resort. For all the services, we constantly improve them on a better. We do hope when you come back Vietnam, Dalat is still one of a City in your choice and SAM Tuyen Lam Resort still receive the trust, the support from you. We believe that in the next time, you can experience the better services than the last stay. Wish you all the best! Bui Le Giang Tien General Manager

8/10 Good

Olga, SGN

Liked: Staff & service, property conditions & facilities
Где-то 4 звезды, где-то 2
Провели 2 ночи в Sacom Resort в январе 2016. Отель расположен за городом, в округе сосновые леса и горы, минимум людей и инфраструктуры, только прогулки на природе. Территория отеля огромная, чистая и ухоженная. Сами корпуса новые, но по-вьетнамски непродуманные. Каждая вилла в 3 этажа: первый этаж -- ресешен, тренажерный зал или гостиная зона, второй и третий этажи -- номера (по 2 на каждом этаже). В нашем номере (0132) было 2 балкона: из одного вид на гору, из второго на озеро и дорогу. Кстати, на эту гору стоит подняться (очень красивая дорога и великолепный вид сверху). Сам номер большой и светлый, но обставлен безтолково. Из странностей: в номере есть чайник, но нет кружек; огромная ванная, но объема бойлера не хватает, чтобы наполнить ее с первого раза, приходится ждать следующей порции горячей воды; 4х звездочный отель, но нет шведского стола на завтрак, сами завтраки так себе, персонал ресторана по вьетнамски-расслабленный. Из дополнительных услуг есть небольшой тренажерный зал, велосипеды, пул, 3х разовый трансфер в город (его стоит заказывать заранее). Вцелом впечатление хорошее. Но в следующий раз предпочтем соседний Эденсии :)

8/10 Good

chi-chun, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with nice view
Comfortable room with nice view, breakfast soso, about 10km from city center, worthy for price, will consider to book again.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
조용한 휴식 관광을 원하는 가족단위 여행으로 추천
시내와 다소 떨어져 있음. 골프를 여행의 목적으로 오는 경우는 적극 추천.조용하게 가족과 시간을 보내기는 좋은 장소이니 주변에 별도의 시설들이 없음.시내와 거리도 멈

8/10 Good

Anthon Antoniussen, Ho Chi Minh City

Liked: Cleanliness, property conditions & facilities
For GOLFERS only, and not much for others
The Hotel Rooms are nice and large. Quality of uses construction materials are cheap. Waterpump totally noisy and not adjusted to the purpose. Restaurant has no clue about European cousine. Breakfast was lacking American Coffee, selection of bread and cereals, yoghurt and fruits .

8/10 Good

yosi, ベトナム

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サービスが良かった
スタッフ全員が親切で丁寧に対応してくれた。施設に関しては申し分ない。ただ、中心地より１０ｋｍ位離れているのが難点だが、美しい自然は満喫できると思う。