Outdoor pool, sun loungers
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Reviews of Bellerive Hoi An Hotel and Spa

4 out of 5
Bellerive Hoi An Hotel and Spa
Phuoc Trach-Phuoc Hai Urban Area, Cua, Dai Ward, Lot 01-O17, Hoi An, Quang Nam Province

Reviews

8.6

Excellent

Rating 10 - Excellent. 6 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Dominique

Stayed 7 nights in Aug 2023
Response from TL on Sep 1, 2023
Dear Dominique,We were delighted to read your kind review of your recent stay at our hotel. We strive to provide our guests with the best possible experience, and we're thrilled that our team was able to meet your expectations.Thank you for choosing our hotel, and for taking the time to share your feedback with us. We look forward to welcoming you back soon.Kind regards,Thien LeeEcommerce Manager

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities
Nice but not luxury
Overall, the hotel is nice. The pool is lovely and everywhere was clean. You are about a 12 min drive from the old town and under 100k through Grab for a taxi. The big beach is about a 20min walk away. There are some nearby shops, pubs, restaurants too albeit your choice is very limited. Bed was comfy and room was spacious but feels lacking in thought when it was designed from a practical side of things. Couple of annoying/disappointing things about our room: - Bedside tables are miles away from bed so not usable - TV didn't work well and wasn't easy to use. Couldn't cast to the TV despite it claiming we could. - There is a Worldwide plug behind the kettle but not beside the beds which is where most people charge their phones - Bath needs resealed - lots of mould and mildew building up on the seal - Shower was ok, very little water pressure - bath/shower combo is a nightmare to get in and out of. Accident waiting to happen. - the blind to close the window in the bathroom is pretty gross - in room safe didn't work so couldn't use it - you have to close the wardrobe in a very specific way to get the light to turn off - check out process takes forever - breakfast is ok but definitely not luxury - hotel lobby's are a bit sterile feeling - if you are facing the river, be warned that the karaoke parties from the nearby pubs are LOUD We had a fine stay but did feel the hotel didn't meet our expectations unfortunately.
Stayed 4 nights in Jul 2023
Response from TL on Aug 14, 2023
Dear Nicole,"Xin chào" from Bellrive Hoian Hotel & Spa!Thank you very much for taking the time to tell us about your recent experience in our hotel. We are regret to know that your experience did not meet your expectations. On behalf of Bellerive Hoian Hotel & Spa, please allow us to express our sincerest apologies.We always strive to provide a superior service experience for every single guest. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate that you shared your concern with us, and it is our hope that you will give us the opportunity to serve you better in the near future.Sincerely YoursTL - E-Commerce Manager

10/10 Excellent

MINWOO

Stayed 3 nights in Jul 2023
Response from TL on Jul 28, 2023
Dear MINWOO, Thank you for choosing our hotel, and for taking the time to share your feedback with us. We look forward to welcoming you back soonBest regards, Thien Lee - Ecommerce Manager

10/10 Excellent

sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Overall everything was excellent. Exceptionally clean everywhere and staff very friendly. Spa was good too and lovely girls. We had a Villa and was great for our family as boys were grown up. If you have younger children I would go for a family suite rather than Villa as one room was separate. But would highly recommend to stay here.
Stayed 7 nights in Apr 2023
Response from Bellerive Hoi An Hotel & Spa on Apr 20, 2023
Dear Mr / Ms. Sharon, “Xin chào" From Bellerive Hoi An Hotel & Spa and thank you for your generous review about our Hotel. We would love to say many thanks to you for choosing Bellerive Hotel for your holiday and thank you for posting your feedbacks. We believe that you had an amazing trip in our hotel. We are really appreciated reading all of your feedbacks. It will motivate us to improve our service quality day by day. Hopefully, we have a chance to serve you as well as let you entirely enjoy your next holiday. Eagerly looking forward to your next visit. Sincerely yours, Ho Thi My Li E-commerce Executive

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful, welcoming friendly hotels I have ever stayed. The staff are so lovely and respectful and very accomodating. View of the river is beautiful. Have shuttles available for transport to hoi an town and free bicycles available. Only takes a enjoyable 15 mins to ride. Hotel is also beautiful, very clean and spacious, great food and great spa. Swimming pool is massive and enjoyable. I could not fault this place. Looked after us so well, that well I could of stayed and we had already stayed 10 days. Great hotel will definitely go back again
Stayed 10 nights in Mar 2023
Response from Bellerive Hoi An Hotel & Spa on Apr 6, 2023
Dear Mr / Ms. Daniel, “Xin chào" From Bellerive Hoi An Hotel & Spa and thank you for your generous review about our Hotel. We would love to say many thanks to you for choosing Bellerive Hotel for your holiday and thank you for posting your feedbacks. We believe that you had an amazing trip in our hotel. We are really appreciated reading all of your feedbacks. It will motivate us to improve our service quality day by day. Hopefully, we have a chance to serve you as well as let you entirely enjoy your next holiday. Eagerly looking forward to your next visit. Sincerely yours, Ho Thi My Li E-commerce Executive

8/10 Good

aresh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new with great facilities. Staff are really friendly and helpful. We stayed in 2 bedroom apartment which was perfect for our family with an older teenage child as the bedrooms are completely separate and joined by an external staircase. Our son loved the independence. The fishing village close to the hotel in nice but there is very little otherwise and we caught teh transport into Hoi An in the afternoon - a 20 mimnute ride.
Response from Bellerive Hoi An Hotel & Spa on Feb 8, 2023
Dear Mr / Ms. Lisa Anwar, "Xin chao" From Bellerive Hoi An Hotel & Spa! Thank you for recently staying with us at Bellerive Hoi An Hotel & Spa and sharing your experience with us. We will pass on your kind words to the entire team to encourage them. The team looks forward to welcoming you back in the future. Sincerely, Ho Thi My Li E-commerce executive

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I chose to spend Christmas at the Bellerive and it was the highlight of our trip to Vietnam. There was even a Christmas Eve dinner celebration which was great fun! The hotel is brand new, so the rooms are perfect, the bed is super comfy and the pool is amazing. The spa is also fantastic - highly recommend the aromatherapy massage! On top of all this, the staff are what makes this place truly special. They are so friendly and accommodating. Every morning, during the free breakfast service they would ensure you had a enough coffee and food to start your day. We would love to stay here again next time we're in town. Huge thanks to the Bellerive team who made our stay so memorable!
Response from Bellerive Hoi An Hotel & Spa on Jan 14, 2023
Dear Mr / Ms. Daniel, Xin chao" From Bellerive Hoi An Hotel & Spa! Thanks for choosing to stay with us and for your good review about our staff, facilities and service. We had always try to give you our best service and wonderful experience. Hope that we will have another chance to welcome you back to Bellerive Hoi An Hotel & Spa in your next vacation. Sincerely, Ho Thi My Li (Ms.)Ecommerce Executive

4/10 Poor

Baek

Stayed 1 night in Jun 2023
Response from TL on Jul 28, 2023
Dear Beak,Thank you for choosing our hotel, and for taking the time to share your feedback with us. We look forward to welcoming you back soon Best regards, TL - Ecommerce Manager

10/10 Excellent

YONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
정말 좋았던 곳 다시 다낭가도 머물고 싶은 곳입니다
진짜 좋았습니다 최신에 지은 거라 굉장히 쾌적했고 조식도 괜찮았고 스파서비스도 좋았어요 그리고 수영장도 좋았구요 주변에 추천하고 싶은 호텔입니다
Stayed 3 nights in Apr 2023
Response from Bellerive Hoi An Hotel & Spa on Apr 25, 2023
Dear Mr / Ms. Yong, “Xin chào" From Bellerive Hoi An Hotel & Spa and thank you for your generous review about our Hotel. We would love to say many thanks to you for choosing Bellerive Hotel for your holiday and thank you for posting your feedbacks. We believe that you had an amazing trip in our hotel. We are really appreciated reading all of your feedbacks. It will motivate us to improve our service quality day by day. Hopefully, we have a chance to serve you as well as let you entirely enjoy your next holiday. Eagerly looking forward to your next visit. Sincerely yours, Ho Thi My Li E-commerce Executive

10/10 Excellent

Doyeop

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족 연인끼리 오기 좋아요 2023년 3월 기준 오픈 1년 조금 안된 것 같더라구요 3룸 빌라 이용했는데 3개방 전부 독채 입니다. 조경도 너무 예쁘게 되어있고 오픈 초기라 그런지 사람도 없어 너무 쾌적합니다. 풀도 굉장히 넓고 얕은 곳은 1.2m, 깊은 곳은 1.8m까지 있습니다. 조식은 종류도 많고 맛있는 편 입니다.
Stayed 1 night in Mar 2023
Response from Bellerive Hoi An Hotel & Spa on Mar 14, 2023
Dear Mr / Ms. Doyeop, “Xin chào" From Bellerive Hoi An Hotel & Spa and thank you for your generous review of our Hotel. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. We are happy that we were able to create a memorable experience. Eagerly looking forward to your next visit. Sincerely yours, Ho Thi My Li E-commerce Executive