Property entrance

Reviews of Nightcap at Federal Hotel Toowoomba

3.5 out of 5
Nightcap at Federal Hotel Toowoomba
111 James St, East Toowoomba, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 67 out of 121 reviews" "
Rating 8 - Good. 43 out of 121 reviews" "
Rating 6 - Okay. 6 out of 121 reviews" "
Rating 4 - Poor. 5 out of 121 reviews" "
Rating 2 - Terrible. 0 out of 121 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Stayed 1 night in Mar 2024

10/10 Excellent

Jade

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great, thanks!
Stayed 1 night in Feb 2024
Response from Kym on Feb 28, 2024
Thanks Jade for your great review we appreciate it. Enjoy the rest of your week and we hope to see you again in the future

10/10 Excellent

Craig

Stayed 1 night in Jan 2024
Response from Kym on Feb 28, 2024
Thanks Craig for taking the time to respond, we appreciate it. Enjoy the rest of your week and we hope to see you again in the future

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kym on Feb 28, 2024
thanks David for taking the time to respond we appreciate it. Enjoy the rest of your week and we hope to see you again soon

8/10 Good

Rachel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and great location. Wouldn’t stay anywhere else ⭐️
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very quick stop for me & just what I needed. Pub & bottle shop right next door
Stayed 1 night in Nov 2023
Response from Kym on Nov 20, 2023
Thank you Carol for your positive feedback we appreciate it. Federal Motel is very handy we agree. We hope you enjoy the rest of your week and look forward to hosting you again in the future.

8/10 Good

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kym on Nov 20, 2023
Thank you Raymond for your feedback we appreciate it. We hope you enjoy the rest of your week and hope to see you again in the future.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Kym on Nov 23, 2023
Thank you for taking the time to review Nightcap @ Federal Hotel David we appreciate it. We hope you enjoy the rest of your week and hope to see you again in the future.

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to the hotel for drinks and great food. Definitely stay there again.
Stayed 1 night in Oct 2023
Response from Kym on Oct 26, 2023
Thank you Patrick for your feedback we appreciate it. We hope to see you again in the future, enjoy the rest of your week.Kym

4/10 Poor

Dawn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I paid for a family room you took out a bunk and never bought it back because there was no matress ,no microwave. Bed was comfortable, nice clean sheets and room
Stayed 3 nights in Sep 2023
Response from Nightcap on Oct 2, 2023
Good Morning Dawn, as we were booked out and the booking stated 2 adults and 1 child, we thought the room was sufficient. Unfortunately we were waiting on the cleaning contrator to come and clean and sanitise the missing mattress. The welcome note states that microwaves and toasters available on request. Definitely ask for one for your next stay. We are unable to keep in the rooms as they go missing we have lost 3 this year. We thank you for your feedback though we appreciate it and hope you enjoy the rest of your week.Kind RegardsNightcap at Federal Hotel Toowoomba

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Federal hotel nightcap on Oct 2, 2023
Good Morning Warren,thank you for your kind review we hope you enjoy the rest of your week.

10/10 Excellent

Shannon

Stayed 1 night in Sep 2023
Response from Kym on Oct 26, 2023
Thank you Shannon for your feedback we apprciate it. We hope you enjoy the rest of your week and look forward to seeing you again in the future.Kym

6/10 Okay

Rosemarie

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Property was in good location but our family studio room was very dark and lights had to be on even during day.
Stayed 2 nights in Sep 2023
Response from Kym on Nov 20, 2023
Thank you for your feedback Rosemarie. Not sure what room you were in but we are in the process of changing all lightbulbs to day and not the warm. Hope this will help.

8/10 Good

Byndi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Federal Nightcap hotels on Oct 2, 2023
Thank you Byndi for your review we appreciate it. We hope you enjoy the rest of your week.

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Federal is always a good place to stay however the beds were too soft and the rooms need updating.
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Stayed 3 nights in Apr 2023
Response from Kym on May 22, 2023
Thank you Jonathan on your great review. Sorry taken so long to respond but we hope you have a great rest of the week and hope to see you again in the future.Kind RegardsKym

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, large & very clean. Great dining in the hotel & friendly efficient staff
Stayed 2 nights in Apr 2023
Response from Kym on May 22, 2023
Thank you Bruce for your kind review, we appreciate it. We hope you enjoy the rest of your week and hope to see you again in the future.kind RegardsKym

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Comfortable Stay
One night stay was comfortable. Room was a little tired looking. Great with the hotel and bar next door. Both were excellent.
Stayed 1 night in Feb 2023
Response from Kym on Mar 3, 2023
Good Afternoon, Thank you for your feedback. I have just requested quotes for new window coverings, repaint of rooms, new shower screens. Unfortunately as the furniture is fixed on some items it will be on the list of things to do but not immediately.Thank youKym

10/10 Excellent

Beth

Stayed 1 night in Dec 2022

10/10 Excellent

PETER M

Liked: Cleanliness, staff & service, property conditions & facilities
One night stay
We only stayed the one night on our way up north , the room and bathroom were very clean and a very comfortable bed.
Stayed 1 night in Sep 2022
Response from Kym on Oct 13, 2022
sorry for the late reply, but we appreciate your feedback Peter. We hope you enjoy the rest of your week and hope to see you again in the future.Kind RegardsNightcap @ Federal Hotel Twmba

8/10 Good

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was what we needed for a one night stay in Toowoomba; disappointed we couldn’t eat at the pub next door as it was fully booked. However it was an short walk into the town centre where we found a Sports Club to eat at. Would have liked blinds that totally blocked out the light but otherwise room was clean, tidy and bed was comfortable - would stay again.
Stayed 1 night in Aug 2022
Response from Kym on Aug 28, 2022
Thanks Charlotte for your feedback greatly appreciated. Our Bistro books out very quickly toward the end of the week. Maybe next time we can make a dinner reservation for you when you book. I am also speaking with the area manager today to see about block out blinds/curtains for the rooms as well. Time for an upgrade.Enjoy the rest of you week

8/10 Good

Denise

Traveled with group
Liked: Staff & service
Great for the price $ on a girls golfing trip so only needed a bed as we were not there much
Stayed 1 night in Jun 2022
Response from Federal Motel on Aug 10, 2022
Thank you for your kind review. Hope to see you again

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jun 2022
Response from Kym at Federal Hotel Nightcap Twmba on Jun 14, 2022
Thank you Tanya for your feedback, I will let the housekeepers know. We hope you enjoy the rest of your week and look forward to seeing you again in the future.

8/10 Good

Cherish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great sized room for our family. Nice big bathroom and the beds were comfy … only real downside is that there was no way to block the light from the sunlight, we like to sleep in dark rooms
Stayed 2 nights in May 2022
Response from Kym B on Jun 14, 2022
Thanks cherish for your feedback. We are not sure what to do with the skylights. We tried tinted contact, but then the rooms were way too dark. Unfortunately both our larger rooms have the skylights as well. We hope you enjoy the rest of your week.

8/10 Good

Roseann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Very helpful and understanding staff.Had to stay extra days due to flooding.Bed very comfy.Meals great at the hotel next door.Large room which helped when it is too wet to go anywhere.
Stayed 1 night in May 2022
Response from Kym B on Jun 1, 2022
Thank you Roseann for your kind review we really appreciate it. We hope you enjoy the rest of your week and look forward to hosting you again in the future. Kind Regards Kym B

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked the staff and big rooms. The shower size was excellent. The parking was difficult as it was fully booked and without designated parking for our room. A guest had a couple of long loud speaker phone conversations outside our room in the early morning.
Stayed 2 nights in May 2022
Response from Kym B on Jun 1, 2022
Thank you christine for your feedback. We agree when we are fully booked parking can be a bit tight. You are most welcome to park along the retaining wall beside receiption if that helps. We are trying on check in to ask if customers can be respectful of other customers, hoping this will help. We hope you enjoy the rest of your week and look forward to hosting you in the future. Kind Regards Kym B

10/10 Excellent

Cameron, Yatala

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was comfortable with a nice bed large room and a short walk to the adjoining hotel for dinner and drinks
Stayed 1 night in May 2022
Response from Kym B on Jun 1, 2022
Thanks Cameron for your feedback. We agree it is a very convenient place to stay. We hope you enjoy the rest of your week and look forward to hosting you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always the Federal is a favourite of ours. The beds are so comfortable and having the hotel next door makes it so easy for dining options.
Stayed 2 nights in Mar 2022
Response from KymB on Apr 26, 2022
Thanks William for your kind review. We hope you enjoy the rest of your week and look forward to hosting you again in the future. Kind Regards KymB

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, convenient and staff were very friendly, everything you are looking for in a local hotel.
Stayed 2 nights in Mar 2022
Response from KymB on Apr 26, 2022
Thank You Alicia for your kind review. We hope you enjoy the rest of your week and look forward to hosting you again in the future. Kind Regards KymB

8/10 Good

Kel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy beds.
Stayed 1 night in Mar 2022
Response from KymB on Apr 21, 2022
Thanks Kel for your great review we really appreciate it. We hope you enjoy the rest of your week and look forward to hosting you again in the future. kind regards Kym B

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Kym on Mar 8, 2022
Thanks George We really appreciate the very kind review. Enjoy the rest of your week and we hope to see you again in the future. Kind Regards Kym

6/10 Okay

Sheree

Stayed 1 night in Feb 2022

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy, stayed a few times now travelling thru, easy pub food right at venue, beds comfy, nice and clean & easy late check in via hotel part, will keep coming back on our regular journey, thanks again😃
Stayed 1 night in Jan 2022
Response from Kymb on Jan 10, 2022
Thank you Sharon for your kind words. We really appreciate the feedback. We hope you enjoy the rest of your week and look forward to seeing you again in the future. King Regards KymB

4/10 Poor

Albert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs everywhere
Stayed 1 night in Dec 2021
Response from Kymb on Dec 31, 2021
Hi Albert I am sorry to hear this, which area were you staying in and I shall have a look and contact pest control. thank you for your feedback though we do appreciate it. Kind Regards Kymb

8/10 Good

Angelene

Stayed 1 night in Nov 2021

8/10 Good

DAWN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our one night stay
Stayed 1 night in Nov 2021
Response from Kym on Nov 4, 2021
Thank you Dawn for your great feedback, we really appreciate it. Look forward to hosting you again in the future and we hope you enjoy the rest of your week. Kind Regards KymB

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Clean and tidy, very comfortable. Would have liked numbered parking as we had to lug our gear down to our unit. Overall a pleasant stay
Stayed 2 nights in Oct 2021
Response from Kym on Nov 4, 2021
sorry for the late reply Matthew, not sure why they created the garden beds in front of selected rooms, but numbering rooms actually made the issue of parking even worse. So do apologise about the parking. Hope to see you again in the future Kind Regards KymB

10/10 Excellent

Marjolein

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and very clean. Shower is small but adequate. Only has 1 comfortable chair to sit and watch tv. Other than that geart stay.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not a clean property.Needs new carpets etc
Stayed 1 night in Jul 2021
Response from Kym on Jul 15, 2021
Hi Anonymous, Thank you for your feedback. We are in the process of replacing carpets, we have done 5 rooms now. The upgrading of our rooms is ongoing and unfortunately unable to do all at once. We hope you enjoy the rest of your week Regards Kym

8/10 Good

Denise

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Only there for 1 night, Great stay very clean and affordable was there for girls golfing trip and would stay again. Restaurant next door PUB very modern and great food.
Stayed 1 night in Jun 2021
Response from Kym on Jul 1, 2021
Thanks Denise for your great feedback, we really appreciate it and hope to host you again in the future. Stay safe and warm Regards Kym

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no kitchen sink for cutlery washup
Stayed 1 night in May 2021
Response from Kym on Jul 1, 2021
Hi, thanks for your feedback, yes unfortunately our rooms are not self contained, but cutlery is replaced daily by our housekeepers. We hope to see you again in the future. Stay safe and warm Regards Kym

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay. Very clean and our room was spacious. Will certainly book there again.
Stayed 2 nights in Apr 2021
Response from Kym on May 3, 2021
Thank you Anonymous for you positive review, I will let the housekeepers know. We hope to see you again in the future. Have a wonderful rest of the week. Warm Regards

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Great value for money. We needed space for 5 people and this room was perfect. The kitchen and living area was great and had everything we n
Stayed 1 night in Mar 2021
Response from Kym on Apr 4, 2021
Thanks for you great review, we are so happy the room met your needs and hope to see you again in the future. The Federal Hotel hopes you enjoy the rest of your Easter break. Warm Regards Kym

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Kym on Mar 3, 2021
Thanks George for your wonderful review, we look forward to seeing you again soon Regards Kym

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, simple, clean, good food at pub & cold beer, secure parking in front of room, comfy clean bed
Stayed 1 night in Jan 2021
Response from Kym on Mar 3, 2021
Thanks Anonymous for your wonderful review, we would love to see you again soon. Regards Kym

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were all clean and the staff member was very accommodating.
Stayed 1 night in Dec 2020

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Michael, Junee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious unit, with comfortable beds and amenities close to town
Stayed 1 night in Nov 2020

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020