John,Please accept my sincerest and heartfelt apologies regarding your experience. We find this just unacceptable as you and will be speaking and working with the staff to resolve this issue. Thank you for bringing this to our attention so that we may investigate it further.

Clark,Thank you so much for your very kind words and your rating. We are glad that you enjoyed your stay with us and that the Front Desk Staff left that kind of impression on you.

Kimberly,Thank you for your review, we greatly appreciate it.

Tim,Thank you for not only taking the time to leave your review but also being our guest. We appreciate you for both. If your travels bring you back to the area we hope that you will once again consider us as your home away from home.

Christine,We cannot thank you enough for taking the time to leave your review, it is greatly appreciated. We look forward to seeing you again if/when your travels bring you back to the area.Respectfully,The Entire Staff of the Holiday Inn Express Huber Hgts

Clayton,Thank you for taking the time to leave your review, it is greatly appreciated. We look forward to seeing you again if/when your travels bring you back to the area.Respectfully,The Entire Staff of the Holiday Inn Express Huber Hgts

Jennifer,Thank you for not only taking the time to leave your feedback but also being our guest. We greatly appreciate your comments as it is how we learn and grow as well as your understanding when things may have not met your expectations. We will be working with the housekeeping department to be more observant, to remind them to always pull sofa beds and cleaning of the tubs. Thank you again for your feedback we hope if your travels bring you back to the area you will once again consider us your hotel of choice.

Abigail,Thank you for not only being our guest but also leaving your comments. You are greatly appreciated. If your travels bring you back to the area we hope that you will consider once again staying with us.

Enic,We know that not every stay can be perfect; as much as we want it to be but admittedly, we sometimes slip. We always want our guest to feel as important to us as that guest are in our mind set and we want their stay to be memorable for all the right reason. If we slip, we want our guest to be able to say, "sure this happened but the staff was caring, kind and tried to make the situation right." We are very sorry that we failed to deliver on those promises to you. On behalf of the entire staff, we extend our sincerest and heartfelt apologies to you.

Jaleelah,Thank you for your comments and rating. We greatly appreciate you.

Andrew,Thank you for not only taking the time to leave your star rating but also being our guest. We hope that if your travels bring you back to the area that you will once again think of us.

Thank you, Kevin, for your 4 out of 5 star rating. We hope that you will visit us again when your travels bring you back this way.

Hollie,Thank you for not only bringing your issues to us but also being our guest. We will be working with the housekeeping staff so other guest do not have the same issues. Please accept our humble and heartfelt apologies.

John,Thank you for not only bringing your issues to our attention but also being our guest. Please accept our sincerest apologies regarding your issue with the Wi-Fi. We will be working with our Wi-Fi provider to see about the reason why you had issues connecting to our Wi-Fi in your room. Again thank you for bringing this issue to our attention so that we may address it.

Timothy,Thank you for taking the time not only to tell us about your experience but also being our guest. We apologize for the time that it took you to get checked-in. We understand the inconvenience and frustration you must have experienced. We will be working with our Front Desk Staff and Management to work on possible ways to streamline the check-in and to make sure that we are scheduled properly. Your evaluation is greatly appreciated, and we will do better.

Suzanne,Thank you for taking the time to leave your feedback. We express our sincerest and humble apologizes for the misunderstanding. The 25.00 was simply authorization used for an incidental hold and was reversed upon check-out. It does show as a pending charge and depending on your bank it takes a few days for it to disappear from your account. You should see the authorization drop off usually 3 to 14 days depending on your bank but we assure you that there were no additional charges to your card. I also have to admit I was under the impression that someone from the Front Desk associates tried to reach out, but something must have happened during the call, again our sincerest apologies. I understand that it's a little late but I do hope that this explanation helps.

Thank you, Kimberly, for your 5 out 5. We greatly appreciate it.

Thank you, James, we look forward to having you visit again.

Thank you for not only taking the time to leave your review but also being our guest.Continuous happy and safe travels.Respectfully,

Thank you for your feedback as well as being our guest. Your comments are very valuable to us. We apologize for your keys not working the 1st time and will be working with the Front Desk Night Staff about this issue.Respectfully

Thank you for your Excellent Rating as well as be our guest.

Thank you for your 10 out of 10 rating. We appreciate you for not only leaving your review but also being our guest.Safe Travels.

Thank you for your Excellent Rating as well as be our guest.

Thank you for your Excellent Rating as well as be our guest.

Thank you for taking the time to leave your feedback. We apologize that we did not meet your expectations. We will be working on ways that we can improve the quality of your stay.

Christina,Thank you for being our guest. We were glad to assist you in your needs. We look forward to seeing you again next visit.Respectfully,

Thank you for response and being our guest.

Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,

Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,

Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,

Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,

Thank you for being our guest and leaving your rating. We greatly appreciate you.Respectfully,