Ratings based on 1,458 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
76% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Villa Rica, GA

Not perfect, but nice!

Posted Sep 7, 2014
Pros: Location and cleanliness!
Cons: Wifi and staff friendliness!
Location: Located oceanfront and walking distance to shops, bandshell and boardwalk!
We were pleased with most of our experience here, but a few things could stand a bit of management attention! First, the wifi internet was a nightmare! Maybe not a big deal unless you need it for business purposes like myself... but be patient and eventually you can get it going (although it's very slow). Several maintenance issues as well; such as, bathroom lighting very dim, balcony handle broken off and missing and a couple other minor things. Front desk staff could use some customer service training, as they made me feel as though I was disturbing them at check in, checkout and any other time I might have stopped by for info. Cleaning staff was very friendly.... maybe they should swap jobs with front desk! The on site restaurant ... forget about it! Tried to eat dinner there twice and never even got seated! Staff was too busy hanging out at the bar! They saw us, they just chose to ignore us and no they were not busy at all!
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Nice hotel on the beach

Posted Sep 6, 2014
It was cheap and a very nice experience. The hotel was very nice and the staff was great
1 out of 5
by A verified traveler from Jacksonville, FL

Waist of time and money

Posted Sep 5, 2014
Not a very good one, will never go back. Not even for free, the staff is so rude, no parking, elevators needs attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Ocean view

Posted Sep 3, 2014
Ocean view was good , but next stay must have ocean front, very nice room
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville Florida

I would stay there again

Posted Aug 31, 2014
My room was clean with no smoke smell. The pool was clean. Also the balcony view of the ocean the city was breathtaking. I just DIDN'T like it was NO complimentary breakfast.
1 out of 5
by A verified traveler from b

Plumbing nightmare

Posted Aug 31, 2014
The shower did not work, the tub ceiling had a hole the size of a tennis ball with a piece of paper stuffed in it. The back of the bathroom door was all torn up from pets before our stay... But the kicker was the kitchen sink. The sink had the a stripped out handle laying on the counter. When maintenance was called, they tried to repair it for us only to create a 2' gyser, the room flooded. We had to relocate to another room and the water was shut off for the hotel for at least an hour. The next room had a dog next door that barked seemingly for hours, and the tub shower head leaked and would not shut off.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay

Posted Aug 27, 2014
when we got to her room the toilet was plugged and light bulbs missing in the main room they fixed it right away as we asked everybody was really friendly and I would definitely stay there again
1 out of 5
by A verified traveler from Iowa

not the hotel on website!

Posted Aug 27, 2014
Pros: The pool was nice sized and the African-American man at the front desk was very professional and accommodated us the best he could.
Cons: Be honest! The website had the hotel next door's photos! Your rooms should be clean. Fix your elevator. Update your rooms and lobby. Poor parking.
Location: Shops across the street.
The pictures of the hotel on the website were of the hotel next door!!!! Our room was so musty and so dirty. If it was refundable I would have gone elsewhere. They had 2 elevators but one has been broken for over 6 months so 10 stories of travelers had to share one single elevator. It took 24 min to catch an elevator. The comforters had obvious stains on them. The carpet had a film on it to where our feet felt sticky when walking in our room without socks. Not everyone is a college spring breaker. We are family people and expected a clean room at the least! Grossly poor management.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great location and value for $

Posted Aug 24, 2014
Cons: Additional fees charged by hotel was not clear. Why bother advertising such a great price only to find out that the hotel charges additional fee?
Location: Beach
Great price for a decent hotel on the beach. They allowed us an early check-in, and the staff always reacted to our requests in a speedy fashion.
3 out of 5
by A verified traveler from Ormond Beach Florida

Needed a hotel

Posted Aug 23, 2014
Pros: The hotel had a bar and restaurant in the lobby.
Cons: Have bath towels,bath soap and extra rolls of toilet paper. There were only 2 hand towels & small bar of face soap in the bathroom.
Location: Good location, near restaurants and facing the beach although we did not have an oceanfront room.
Our A/C quit about 7pm so we needed a hotel room for the night so we picked Plaza Ocean because the price looked pretty good. It was about $70 including the tax on Expedia. When we arrived at the hotel an hour after we booked it, the front desk couldn't find our confirmation or reservation. A couple in front of us had the same problem so they waited in the bar for 1/2 hour and the desk clerk helped me. The couple left and went somewhere else. The desk clerk went in the back and came out and said that we were OK now. He said he needed our credit card for an additional RESORT FEE of $11.66. After that we got our room on the fourth floor toward the back of the building facing the parking lot and a view of the ocean from the small balcony The room was plain, nice king bed with firm mattress, large flat screen TV, a desk clock and a small frig and coffee maker. There were no bath towels only 2 hand towels and 2 small bars of face soap.The wall A/c unit was very noisy everytime it went it. Did not like being charged an additional fee after getting there but we had no choice we already paid on line and it was 10:30pm and we were hot and tired. We could have stayed at the Hilton on beachside for the price we paid for this small hotel. They do have a bar and restaurant in the lobby but we didn't try it.