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Reviews of Holiday Inn Express Defuniak Springs, an IHG Hotel

2.5 out of 5
Holiday Inn Express Defuniak Springs, an IHG Hotel
326 Coy Burgess Loop, De Funiak Springs, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 326 out of 470 reviews" "
Rating 8 - Good. 108 out of 470 reviews" "
Rating 6 - Okay. 20 out of 470 reviews" "
Rating 4 - Poor. 10 out of 470 reviews" "
Rating 2 - Terrible. 6 out of 470 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for my son’s high school graduation. Kids loved the breakfast and pool. It was clean, quiet and close to many things. My refrigerator didn’t feel super cold inside but that could have just been that one in particular. Will definitely stay again next time I come to town to visit my kids.
Stayed 5 nights in May 2024
Response from Jenni-GM on May 24, 2024
Thank you for taking the time to write your review.We are so happy to hear you enjoyed your stay with us.Congrats to you son on graduating. Please allow me to apologize for the inconvenience of the fridge not being super cold. They are mini fridge's and only cool so much.We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice quiet place to stay while visiting Defuniak Springs.
Stayed 3 nights in May 2024
Response from Jenni-GM on May 14, 2024
Thank you for taking the time to write your review.We are so happy to hear you enjoyed your stay with us.We appreciate your feedback and your business. And we hope to see you again in the future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great iverbight
Stayed 1 night in Apr 2024
Response from Jenni-GM on May 1, 2024
Thank you for taking the time to write your review.We are happy to hear you enjoyed your stay with us. Thanks you for your feedback and your business.We hope to see you again in the future.

8/10 Good

Kerryaine

Stayed 1 night in Apr 2024
Response from Jenni-GM on May 24, 2024
Thank you for taking the time to rate our hotel.We value and appreciate your business.We hope to see you again in the future.

8/10 Good

Joanne

Traveled with family and small children, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a good stay and the continental breakfast provided options beyond what we expected. The staff were so friendly and amazing. However, I had to keep my shoes on until I got in bed because upon taking my shoes off, the carpet felt sticky, icky, and dirty.
Response from Jenni-GM on Apr 22, 2024
Thank you for taking the time to write your review.We are happy to hear you enjoyed your stay with us despite your carpet. Thank you for letting us know, we will make sure this is addressed right away.Thank you for your business and your feedback.We hope to see you again in the future.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Jenni-GM on Apr 17, 2024
Thank you for taking the time to write your review and rate our hotel.We are so happy to hear you enjoyed your stay with us.We appreciate your business and hope to see you again in the future.

8/10 Good

Michele

Stayed 1 night in Apr 2024
Response from Jenni-GM on Apr 29, 2024
Thank you for taking the time to rate our hotel.We are so happy to hear you had a good stay with us. We appreciate your business.We hope to see you again in the future.

8/10 Good

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
The only negative thing was hearing the guy in the room next door snoring...walls must be pretty thin. Everything else was fine.
Stayed 2 nights in Mar 2024
Response from Jenni-GM on Mar 22, 2024
Thank you for taking the time to write your review.We are happy to hear you enjoyed your stay with us, despite the snoring neighbor. Our apologies. Thank you for your feedback and your business.We hope to see you again soon.

10/10 Excellent

FRANK

Stayed 1 night in Mar 2024
Response from Jenni-GM on Apr 8, 2024
Thank you for taking the time to rate our hotel.We are so happy to hear you enjoyed your stay with us.We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jenni-GM on Feb 26, 2024
Thank you for taking the time to rate our hotel.We are so happy to hear you enjoyed your stay with us.We appreciate your business and hope to see you again in the future.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jenni-GM on Feb 5, 2024
Thank you for taking the time to rate our hotel.We are so happy to hear you enjoyed your stay with us.We appreciate your business and hope to see you again in the future.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jenni-GM on Jan 22, 2024
Thank you for taking the time to rate our hotel. We value and appreciate your business and hope to see you again in the future.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jenni-GM on Jan 18, 2024
Thank you for taking the time to rate our hotel.We are so happy to hear you enjoyed your stay with us.We value and appreciate your business and hope to see you again in the future.

8/10 Good

Lisa, Pontotoc

Traveled with partner
Liked: Staff & service
It was ok for the one night we stayed Nothing above or beyond
Stayed 1 night in Jan 2024
Response from Jenni-GM on Jan 18, 2024
Thank you for taking the time to write your review.We value your feedback and appreciate your business and hope to see you again in the future.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jenni-GM on Jan 16, 2024
Thank you for taking the time to rate our hotel.Thank you for a 10/10. We are so happy to hear you enjoyed your stay with us.We value and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Edwin, Lafayette

Stayed 1 night in Jan 2024
Response from Jenni-GM on Feb 5, 2024
Thank you for taking the time to rate our hotel.We are so happy to hear you enjoyed your stay with us.We appreciate your business and hope to see you again in the future.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to. Nice breakfast and friendly staff.
Stayed 2 nights in Dec 2023
Response from Jenni-GM on Dec 29, 2023
Thank you for taking the time to write your review.We are so happy to hear you enjoyed your stay with us and enjoyed the breakfast.We value your feedback and appreciate your business and hope to see you again in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jenni-GM on Dec 28, 2023
Thank you for taking the time to rate our hotel.We appreciate the 10/10 and are happy to hear you had a good stay.We value and appreciate your business and we hope to see you again in the future.

10/10 Excellent

Polina

Stayed 1 night in Dec 2023
Response from Jenni-GM on Jan 15, 2024
Thank you for taking the time to rate our hotel.Thank you for a 5/5. We are so happy to hear you enjoyed your stay with us.We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and great breakfast
Clean hotel and great breakfast
Stayed 1 night in Dec 2023
Response from Jenni-GM on Dec 28, 2023
Thank you for taking the time to write your review.Thank you for a great review. We are so happy to hear you enjoyed your stay with us and were able to enjoy breakfast.We hope to see you again in the future.

10/10 Excellent

BJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jenni-GM on Dec 21, 2023
Thank you for taking the time to rate our hotel!We appreciate the 10/10 and also your business.Happy Holidays, we hope to see you again in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location, Amenities
Traveling from Houston to St Petersburg Fl. This was right off the freeway, appeared to be a new hotel conveniently located to several fast food restaraunts and gas stations and kind of near nothing else so it was quiet. Check in staff were very cordial and accomodating.
Stayed 1 night in Dec 2023
Response from Jenni-GM on Dec 18, 2023
Thank you for taking the time to write your review.Thank you for a great review. We are so happy to hear you enjoyed your stay with us.We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop over
From check in to check out the experience was most enjoyable. Stopped off on a road trip when we couldn't drive any further but certainly plan to stay here on the way through next time.
Stayed 1 night in Dec 2023
Response from Jenni-GM on Dec 11, 2023
Thank you for taking the time to write your review.Thank you for a great review. We are so happy that you stopped off and found us and had a good stay with us!We value your feedback and appreciate your business.We look forward to seeing you again in the future.

10/10 Excellent

GEORGE, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenni-GM on Dec 8, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business.Thank you for a great rating. We are so happy to hear you enjoyed your stay with us.We hope to see you again in the future.

10/10 Excellent

Michael, Thomasville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenni-GM on Dec 8, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business.Thank you for a great rating. We are so happy to hear you enjoyed your stay with us.We hope to see you again in the future.

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay; good breakfast selection. The check-in / check-out & breakfast staff were all very pleasant too. Thanks!
Stayed 1 night in Nov 2023
Response from Jenni-GM on Nov 29, 2023
Thank you for taking the time to write your review.We are so happy to hear you enjoyed your stay with us.We value your feedback and appreciate your business.We hope to see you again in the future.

8/10 Good

Aaron

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman checking us in did a great job sorting through a problem with our reservation showing up in their system.
Stayed 1 night in Nov 2023
Response from Jenni-GM on Nov 29, 2023
Thank you for taking the time to write your review.Thank you for your patience and understanding with the issue during check-in. We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Gisele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again.
Stayed 1 night in Nov 2023
Response from Jenni-GM on Nov 27, 2023
Thank you for taking the time to write your review.We value your feedback and appreciate your business.We hope to see you again in the future.

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Jenni-GM on Nov 20, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business.We hope to see you again in the future.

8/10 Good

KEITH

Stayed 1 night in Nov 2023
Response from Jenni-GM on Dec 8, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business. We hope to see you again in the future.

10/10 Excellent

Carmen

Stayed 1 night in Nov 2023
Response from Jenni-GM on Nov 29, 2023
Thank you for taking the time to rate our hotel.We appreciate the 5/5, and are happy to hear you enjoyed your stay.We value and appreciate your business. We hope to see you again in the future.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Jenni-GM on Oct 16, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Polite staff good breakfast great environment
Stayed 2 nights in Oct 2023
Response from Jenni-GM on Oct 16, 2023
Thank you for taking the time to write your review.We are so happy to hear you enjoyed your stay with us.We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and clean rooms
Check in was easy. Our room was ready and clean. We had breakfast each day. Lots of options for breakfast.
Stayed 3 nights in Sep 2023
Response from Jenni-GM on Oct 6, 2023
Thank you for taking the time to write your review and thank you for the 10/10.We're glad you enjoyed your stay and our breakfast.We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jenni-GM on Oct 3, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business.We hope to see you again in the future.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jenni-GM on Oct 2, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area was wonderful
Stayed 3 nights in Sep 2023
Response from Jenni-GM on Sep 26, 2023
Thank you for taking the time to write your review.We are so happy to hear you enjoyed your stay with us and that you took advantage of the pool. We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Kali

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Jenni-GM on Sep 26, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business.We hope to see you again in the future.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Jenni-GM on Sep 25, 2023
Thank you for taking the time to rate our hotel. We value and appreciate your business. We hope to see you again in the future.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location relative to the beach
Response from Jenni-GM on Sep 13, 2023
Thank you for taking the time to write your review.We are happy to hear you enjoyed your stay with us.We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliably good
Frequently stop here en route to Orlando. Always clean, efficient, and comfortable. Will continue coming back.
Stayed 1 night in Aug 2023
Response from Jenni-GM on Sep 6, 2023
Thank you for taking the time to write your review.We are so happy to hear we are your stop while traveling. And also, that you enjoy your stay with us.We value your feedback and appreciate your business.We look forward to seeing you again in the future.

8/10 Good

Suzie

Traveled with family
The stay was nice. Not enough soap and coffee cups and cup pods..beds were super comfy.
Stayed 1 night in Sep 2023
Response from Jenni-GM on Sep 5, 2023
Thank you for taking the time to write your review.Please allow me to apologize about not having enough soap, cups, and coffee. Our desk staff is 24-7, please do not hesitate in the future to request more items. We want your stay to be comfortable.We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jenni-GM on Sep 5, 2023
Thank you for taking the time to rate our hotel.We appreciate the 10/10. We value your feedback and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Usman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
God food for breakfast
Stayed 1 night in Jul 2023
Response from Jenni-GM on Aug 3, 2023
Thank you for taking the time to write your review.We are happy to hear you enjoyed our breakfast.We value your feedback and appreciate your business.We hope to see you again in the future.

8/10 Good

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, breakfast included.
Stayed 1 night in Jul 2023
Response from Jenni-GM on Jul 24, 2023
Thank you for taking the time to write your review.We are happy to hear you enjoyed your stay with us.We value your feedback and appreciate your business.We hope to see you again in the future.

8/10 Good

Debra

Stayed 1 night in Jul 2023
Response from Jenni-GM on Jul 17, 2023
Thank you for taking the time to rate our hotel.We appreciate your business and hope to see you again in the future.

10/10 Excellent

Nina

Stayed 3 nights in Jun 2023
Response from Jenni-GM on Jul 24, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jenni-GM on Jun 20, 2023
Thank you for taking the time to rate our hotel.We value and appreciate your business.We hope to see you again in the future.

10/10 Excellent

Camilla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice staff, and huge rooms
Stayed 1 night in Jun 2023
Response from Jenni-GM on Jun 13, 2023
Thank you for taking the time to write your review.We are so happy to hear you enjoyed your stay with us.We value your feedback and appreciate your business.We hope to see you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location surrounded by forest
Nice quiet room, Comfy bed. Plenty of coffee and hot water in the foyer throughout the day. Pleasant staff. Local restaurant guide offered by check in staff
Stayed 2 nights in May 2023
Response from Jenni-GM on May 26, 2023
Thank you for taking the time to write your review.We are happy to hear you enjoyed your stay with us.We appreciate your feedback and your business and hope to see you again in the future.